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earadeAnt Calculating status...

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Error when I import a .mp4

Jun 11, 2010 3:51 AM

Hello

I'm trying to import an .mp4 file but I get this error:

"file is damaged or unsupported"

File is OK, so anybody can help me? Thank you

1015 Views 4 Replies Latest reply: earadeAnt, Jun 11, 2010 11:19 AM

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1. Rick Gerard,

Jun 11, 2010 4:37 AM in reply to earadeAnt

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Where did you get the file? The particular format may be unsupported. Try converting it to a production codec. Highly compressed sources are never a good choice for compositing. I even convert Sony XD Cam or footage from a Canon DSLR to something more friendly. You can use QT any number of programs to convert (transcode) your original to a more friendly codec like Apple ProRez, Black Magic, Motion JPEG, or a ton of others.

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2. Szalam,

Jun 11, 2010 6:13 AM in reply to earadeAnt

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Any chance you're using the demo version? Due to licensing issues, the demo version doesn't work with MPEG codecs.

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3. Todd_Kopriva,

Jun 11, 2010 8:09 AM in reply to Szalam

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Here's some more detail about what Szalam said about the trial version:
"FAQ: Why don't I have some effects or codecs in my trial version of After Effects?"

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4. earadeAnt,

Jun 11, 2010 11:19 AM in reply to earadeAnt

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OK,so if I active AE it sould work, but what must I do? because I did it and I updated AE and it doesn't work.

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