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CS5 brush cursor tip problem

Jun 7, 2010 9:45 PM

I have read previous posts on this problem but have a somewhat different question. The CS5 brush tip cursor is breaking up and partially disappearing over 50 pixels in size.

 

I am running XP Home SP3 on an HP 17" dv8000 laptop, Intel T2500 chip 2.0 GhHz, 2GB RAM, Navidia GeoForce GO 7600 with the latest driver installed.

 

Adobe's help files all mention updating Navidia drivers for this problem with CS4.

 

My question is: Since I have an "older" GPU and the latest driver, does this mean that my cursor problem can never be fixed and I need a newer GPU to handle CS5's new graphic needs for its cursors? Since laptop GPU cannot usually be updated, does this mean I need a new laptop to run CS5 and have the cursors behave correctly? The laptop works perfectly otherwise.

 

Thanks for any help.

 

Scott

 
Replies
  • Currently Being Moderated
    Jun 7, 2010 10:12 PM   in reply to scottbjones

    That was a bug in NVidia video card drivers, that NVidia fixed a year ago.

     

    Odds are that you don't have the latest driver.

     
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  • Currently Being Moderated
    Jun 8, 2010 12:14 AM   in reply to scottbjones

    Is that an american date or a european one?

    Anyway, you might have the latest version for your specific card but that's hardly the latest version of the driver so you'll just have to learn to live with it (i highly doubt that newer versions of the driver would install on your system)

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 8, 2010 6:39 AM   in reply to scottbjones
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    scottbjones wrote:


    Went to the Navidia website tonight and had the site auto-analyze my machine and install the latest for my card which has the date of 2/11/2009 which is noted to be the latest. I also checked this manually and got the same match and date. I have not contacted the company. So I am definitely up to date as far as that GPU goes.


    Ouch.  That places you kind of into the category of "computer is too old to run the things you want to run".

     

    This particular issue,  with nVidia, is one that frustrated me a while back, and because it cost me money I recount the story.  NVidia WILL pay for their lack of support...  I had a $1,000+ workstation video card (a Quadro FX 3400) that was 1.5 years old when I first went to upgrade to Vista x64 from XP x64, back some years ago.  Vista came with drivers that "sort of" worked, but never properly.  Updating to their latest drivers (and every version in between) did NOT help.  It became painfully clear that nVidia was not putting any serious effort into supporting "older" video cards, however expensive they might have been.  I fought with the constant problems for months, then gave up in desperation and bought an ATI card that was 1/8 the cost and worked PERFECTLY out of the box, stabilizing Vista and turning my compute experience from nightmarish to wonderful.

     

    I've never bought another nVidia product.

     

    On the one hand you might say that a hardware company makes little money by updating their driver software for hardware that's already been sold.  On the other hand, I say that such a decision, leaving current customers out in the cold, DEFINITELY is stupid from a less tangible perspective.  I've been avoiding nVidia for years, and I've been advising other people to do so as well.

     

    Did nVidia save money by not funding the development of driver software for an older video card?  Maybe, if it was just me who got left in the dust.  However, given the nature of this thread, it's clear I'm not alone.

     

    I'm guessing your next laptop will have an ATI video interface in it.

     

    Best of luck to you.

     

    -Noel

     
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  • Currently Being Moderated
    Jun 8, 2010 6:51 AM   in reply to Noel Carboni

    I went from Matrox to ATI to nVidia.


    But I was lucky because the nVidia card was already installed on a Vista 64 workstation. The recent upgrade to Win7 drivers seems to have gone smoothly (touch wood).

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 8, 2010 7:06 AM   in reply to John Joslin

    Oh, I'm sure they have some nice products that actually work; they wouldn't survive if they didn't.  And chances are nVidia isn't even the same company as they were just a few years ago, but my point is this:  Burn a customer once and that customer is GONE.  Take care of a customer and the customer will return.

     

    Computers are built in a given year, and outfitted with parts and software that all work together.  However, it's a given that new software will become available every few years.  It just bothers me that the hardware/software compatibility barely lasts the warranty period.

     

    The quest for lowest-cost computing has led to this, I suppose.  Computers as commodities.  Sheesh.

     

    -Noel

     
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  • Currently Being Moderated
    Jun 8, 2010 9:41 AM   in reply to scottbjones

    I have sent your issue onto our contacts at nVidia.

     
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  • Currently Being Moderated
    Jun 8, 2010 1:18 PM   in reply to David Dobish

    nVidia has just gotten back to me and want to verify the exact driver version you are seeing this on.  I know it is from 9.11.2010 however we need the full driver version.

     

    1. Right Click on your desktop

    2. choose properties

    3. click on settings tab

    4. click on advanced button in the set resolution tab

    5. click on adapter tab

    6. Click on properties button

    7. Click on Driver tab.

     

    The info should all be there.

     

    We think it is 179.48 but want to be sure.

     
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  • Currently Being Moderated
    Jun 11, 2010 9:06 AM   in reply to scottbjones

    I have passed the information onto nvidia.  At this point it is in there court for whether they want to release a new driver to address this issue for that series of cards.  I did get a reply from nVidia that stated they were going to run it by their marketing dept.  I cannot promise anything but at least they know about the problem and are actively looking into it.  Sorry I cannot be more definitive.

     
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  • Currently Being Moderated
    Jun 11, 2010 10:08 AM   in reply to David Dobish

    I also use a laptop with an nVidia chip that isn't well supported for updates (Sony VAIO) but I've upgraded my video driver using the laptopvideo2go.com website. They have hacked drivers that will install on almost any system.

     

    Just be careful in choosing, read the forum notes, etc, and be aware that the driver may effect your computer going into or out of sleep mode. It took me a few tries but I found one that plays well with my Vaio.

     
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  • Currently Being Moderated
    Sep 12, 2010 6:28 AM   in reply to scottbjones

    Hi,

     

    I have been having the same brush cursor problem since installing CS5 (Education version). Had no problems with early Photoshop CS. My computer is an HP Pavilion dv9008TX Notebook PC. I am running Windows XP Ver 5.1 SP3.

     

    I have the latest video card driver for the Nvidia GeoForce GO 7600 (same as Scott), so I was hopeful that a reinstall of CS5 would do the trick for me, as it solved the problem for Scott. Tried it twice, but no joy.

     

    I am so frustrated - I've just upgraded to the latest version of Photoshop but I can't use it productively because I can't see what I'm doing with the brush tip. So, I have the same question as Scott:  "Since I have an "older" GPU and the latest driver, does this mean that my cursor problem can never be fixed and I need a newer GPU to handle CS5's new graphic needs for its cursors? Since laptop GPU cannot usually be updated, does this mean I need a new laptop to run CS5 and have the cursors behave correctly? The laptop works perfectly otherwise."

     

    Hope someone can advise. Thanks

     

    Ian

     
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  • Currently Being Moderated
    Sep 13, 2010 7:58 AM   in reply to IanJillT

    What is your exact driver?

     

    From Photoshop.  Help:System Info...

     

    You can post the entire thing here and that will help me figure out what the problem is.  It is possible that nVidia never updated that driver to fix the cursor problem.  At the very least I can send your system info to nvidia to see if they want to rev the driver to fix your issue.  They have the final say.

     
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  • Currently Being Moderated
    Sep 13, 2010 2:13 PM   in reply to David Dobish

    Thanks for the reply, much appreciated.

     

    The Driver is Version 6.14.117948 (nVidia)

     

    Best wishes always,

     

    Ian Turnbull

     
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  • Currently Being Moderated
    Sep 13, 2010 2:25 PM   in reply to IanJillT

    I have sent your issue onto nVidia.

     
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