Hi Susie,

Sorry you're having trouble.

I'm not 100% certain, but usually when I've see this message, I've found that one of the CS5 (or CS4) apps was set to block net access.

If you have Photoshop CS5 installed, check the Plug-Ins Preferences (Preferences > Plug-ins) and be sure that you have the following two options in the "Extensions Panels" group checked: Allow Extensions to Connect to the Internet, and Load Extensions Panels.

If you have Photoshop CS4 installed, check the same settings there, too.

If you have other CS4 applications still on this machine, you will need to check those, too, for another setting that can block internet access (note: it's generally fine to have both CS4 and CS5 installed on the same machine - they should coexist without any trouble - but there is a setting in several of the CS4 apps that can block internet access from the CS5 apps, so it's worth checking, too).

In the CS4 application (see list below)....

Click Window > Extensions > Connections

In the Connections panel, click the drop-down menu (in the panel's upper-right corner) and click Offline Options

In the dialog that pops up, make sure that "Keep me offline" is NOT checked.

This setting is available in all of the following CS4 applications - so if you have any of these installed, you should check that setting in all of these apps:

Dreamweaver CS4

Flash CS4 Pro

Illustrator CS4

InDesign CS4

Photoshop CS4

Hopefully that should take care of it.  Please post back and let us know how it goes.  Thanks.

I am having the same issue. I followed: http://forums.adobe.com/thread/645544?tstart=0

to the t. NO Dice. There should be an on off switch for this somewhere. But, that is what comes

with Adobe—not fully thought through implementations.

I am clearly on the internet. I clearly have connection. I am able to log into acrobat.com and see csreview.

I have made sure that PS has plug-ins internet connection enabled.

This should be plug-n-play. I am on a Mac X.5+ (latest) and have the Master collection.

I have uninstalled and Cleaned all old apps.

No deal.

Hi David,

1. Yes. However, as I mentioned I had previously cleaned out all CS3 and 4 apps and used the Cleaner on my system as well as Manually deleting anything else.

2. I click on CS live btn in any app; the panel opens and then says: Application is not connected to the internet.

I have tried setting it in PS and in Acrobat. No Deal. I have disabled firewalls and any other system protector. No deal.

j

Hi, all

This has to be a conflict in some preferences or something.

I was a PS CS5 beta tester and have been using Kuler and CS Review since a month before final CS5 release without a hitch.

I bought the Master Collection and all was well. I don't know when it happened but a couple of weeks ago I wanted to find a cool color scheme and was puzzled when Kuler wouldn't connect giving me the error message the the original poster documented.

I too have CS4 master collection installed on my machine and I can connect to Kuler no problem in CS4. I have gone through every program scouring for any online settings and making sure that they are all set to connect. And all my extension settings are set properly, but still no network connection with any CS5 program.

I found this bug though in Photoshop CS5. If I uncheck the allow extension to connect to Internet in the Preferences>Plug-ins and restart PS then re-check the option and refresh Kuler Viola it works.

however when I try to open CS Live It still doesn't work. Again if I restart PS Kuler is broken again and I have to do the work around over again.

This only woks in Photoshop as the other programs dont have this option in there preferences.

If any one solves this issue I would love to know this is driving me batty and i really don't want to do a reinstall.

Thanks

Doug Jaeckel

Thanks

jfarris10 for the quick reply.

I had some free time sort of so I bit the bullet and did a reinstall making sure to delete all preferences in the process. I also am having success and I even allowed for the updates to install to see what would happen and so far so good. I have all my 3rd party plug-ins installed and the optional plug-ins from Adobe and all is well.

I hope this remains but I will be keeping track of any changes I make to preferences and workspaces to keep my eyes peeled for any issuses as this deems to be a problem many have encountered.

Hello.

Apologies for the delay in responding.  Adobe's US offices were close all last week so many of us are still catching up.

Sorry you have been having trouble, glad to see it appears to have been resolved with a reinstall.  If you find that the issue re-surfaces, please let us know and we will do our best to help you get things straightened out.

Thanks.

Reinstall might help.

In my case it didn't. I had cs3 and 4 on my machine. I uninstalled everything. I ran the CS cleaner scripts for 3,4,5. I double checked everything.

And then reinstalled. No dice. I spent 3 hours with tech support. And then when they could think of nothing else said, "let's create a new user."

We did.

TS: Does it work?

ME: Yep, it does.

TS: Whelp, I am done have a nice day.

ME: that isn't a solution. I would have to fix everything else, that isn't broken, on my computer just to run CS live.

TS: Whelp, I can't do anything else. This worked.

I will say it again, this isn't a fix. This is a workaround—a bad one. Nothing else was messing up.

It is an adobe issue.

After deciding to see how hard it would be to migrate one user account 

to another—it failed. I decided to delete ALL the adobe preferences 

that I could find. That action caused me to have to reinstall which I 

did over the top of the already installed apps.

Once I reinstalled I now have access.

I had previously used the uninstallers and the cs cleaners. Those 

obviously didn't actually clean everything.

Manually remove ALL adobe files in your system library and user 

library then reinstall. see if it works.

j

As I said in the last message. I now have it working.

I found pref files I hadn't seen before they were hidden in folders and I just deleted anything and everything that said adobe. It works now.

the issue im having is that im unable to run dreamweaver. i've activated my subscription roughly a month ago and when i try to run it now it tries to activate it again and has trouble connecting.
"please connect to the internet then press continue"

All people's comment are helpful. Thank you.