Hi there

I am not sure if I understood the problem correctly. I tried to add a background audio to a test project and it worked fine for me in preview and publish.

When you say "I can see it in the background audio menu" are you meaning the following?

Audio->Background Audio... ==> Audio Background Dialog opens up and the audio track is shown properly. In library, the use count of this audio is non-zero and when you right click on the audio and select usage, "Project" is listed as one of the users.

When you say "When I am in the import menu, it plays, but only there", which import menu are you taking about?

Can't the audio be played from the library preview or from audio properties dialog or from Audio Background dialog?

Do you have this problem with any project that you are creating or is the problem happening in one particular project only? If it is only a particular project, can you share the CP project?

Cheers

Siva

I am having the same problem.  The track is available in the library and I can play it, but when I publish the file, no music....I need to watch the video in order to see how to arrange the slides to match the music but I'm not having any luck getting the music to publish with the file.

Hi Sonia

I am sure you would have read Connie's reply on how the problem got solved. Just in case you haven't, please check the project preferences.

If this problem happens only for a particular project, can you share that problem project?

Cheers

Siva

Try checking the quality of the sound file. I've found that if I try importing an MP3 that has been saved at 320kbps that Captivate does not process the file. It plays fine within the program, but when you try to preview/publish the file gets skipped.

For the record, I have the same problem with the software for my phone - it won't convert MP3s that are that high - so it's not just an Adobe problem.