I had the problem with an Access Denied message when running community help and followed the technote instructions to re-install, but still had errors.
Browsing the config files in my newly created folder for the chc app:
I find that the "baseURL" setting in Flash_11.0.helpcfg was set to: baseUrl="http://help.stage.adobe.com/"
Which also shows the Access Denied error in the browser.
Changing this to baseUrl="http://help.adobe.com/" seems to start it working and I get packages downloading etc.
Not sure if the URL is right, but that helped me.
I am still getting this problem. I looked at my Flash_11.0.helpcfg and the base url is correct. It takes me to the access denied page in both the air help appicated and the browser help. All the other CS5 applications' help work fine, just Flash Pro CS5 is having this problem.
Okay, make sure that .stage is removed from the helpcfg file located here (note that you'll have to enable Tools > Folder Options > View > Show hidden files, folders, and drives to see the AppData folder):
If you're still having no joy, then you can delete the chc.REALLYLONGID folder above and relaunch help. That'll reinitialize everything.
Sorry for the inconvenience!
One other note, it was tremendously difficult getting the CS5 programs to install on Windows 7 via Master Collection CS5. I constantly ran into "This program failed to install" I looked at the log, and it said so and so file was being used by another process and could not be deleted. I had to go in and hand-deleted multiple folders a few dozen times to get all the programs installed correctly. I doubt this is what is causing the Flash Help access denied issue, but I just wanted to bring this up.
I need to install Master Collection CS5 on another Windows 7 machine, and I am not looking forward to doing so as a result of what I had to go through on my first Windows 7 machine.
You need to look here on Mac OSX:
Users//Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local Store/HelpCfg/en_US/
Again, if modifying the Flash_11.0.helpcfg doesn't work, just delete the chc.REALLYLONGID folder and everything will reinitialize.
Sorry for the inconvenience!
For the sake of completeness, if you're using Windows XP, you'll find the CHC folder here:
C:/Documents and Settings/<username>/Application Data/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1/LocalStore/HelpCf g/en_US
Again, if removing stage from the Flash_11.0.helpcfg doesn't work, just delete the whole chc.REALLYLONGID, and everything will reinitialize.
I am having the same issue, Mac OSX.
Can't find ANY of the files you have referred to, and I'm incredibly frustrated that once again Adobe has screwed up my day's work.
Why can't we just have the reference documentation instead of all this 'community' help.
There's a time an a place for that - and it's online. Why can't I just get the reference info I want for the app I am using by clicking on HELP?
And why does my CD-based install require access to your website to get help files?
Now I have to waste time finding and fixing another of your bugs because you're trying to make something overly complicated.
I understand why you do not give printed documentation with boxed product - but WHY can't we just have a PDF file?
Maybe I can help direct you to the location. Quit Flash. Open a new Finder window, navigate to your HOME within your User. You should see folders like: Applications, Desktop, Documents, Downloads, ect... Look for LIBRARY then double click into that folder. Now you're in the Library directory, look for the Preferences folder, double click into there. Now your in the (home is your user folder) HOME->LIBRARY->PREFERENCES. Inside the Preferences folder look for the FOLDER named "chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1". Now delete that folder, restart Flash and that should fix the problem. A new Preference folder with that same long name should be recreated by Flash.
Let me know if that doesn't work.
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