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Unable to Open Form - error related to Designer

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Level 1

I recently installed workbench 8.2 succesfully on my laptop and am able to work with the forms created on our LiveCycle 8.2 installation. However, on another machine I have repeatedly been unable to get the installation to work... when I attept to open a form I receive a "LiveCycle Designer Not Installed" error stating that designer isn't installed and that I should re-install... Can somebody tell me why this is happening? i.e. why it isn't being installed - repeated attempts to re-install have not worked and I have no idea why the install process is deciding not to install designer.

3 Replies

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Level 3

That would happen if you already have Designer installed (which also comes with Acrobat). Check to see if you have Acrobat

installed on your machine and do you already have designer installed on your machine?

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Level 1

Hi,

I thought that might be the problem so I checked to see whether Designer

was present via the add/remove programs screen - it isn't; only

Workbench shows up. Before attempting to re-install I also took the step

of manually deleting the C:\Program Files\Adobe\LiveCycle ES folder (the

uninstall didn't remove it)... is there some other step I should take to

remove designer (or to see if its installed)?

Jeff Rowell

Senior Technical Consultant

CGI Services to BCE

125 Commerce Valley Drive West 3rd Floor

Markam, Ontario

L3T 7W4

PH: (905) 282-3485 (Creekbank)

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Level 1

Sounds like an irritating problem. Hope you got it fixed

James

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