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Tristan559
Tristan559
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Scroll wheel not working in Community Help App (Windows 7 64bit)

Jun 28, 2010 3:20 PM

I am using the Community Help App on both a Windows 7 32 bit machine and a Windows 7 64 bit machine.

 

On the 32 bit machine, the mousewheel scrolls the content pane just fine.

 

On my 64 bit machine, the mousewheel will not scroll the content pane. I have to use the scroll bar on the right (click and hold to scroll the content).

 

This appears to the be case for all Adobe Air apps, as this functionality is identical in Adobe Story.

 

I am using a Microsoft Wireless Mobile 4000 mouse on the Windows 7 machine.

 

Is anyone else having this problem on 64 bit Windows 7 machines?

1645 Views   5 Replies   Latest reply: Harryscopic, Apr 13, 2012 4:53 AM
 
Replies
  • Sandeep Gupta
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    1. Sandeep Gupta,
    Jun 28, 2010 8:03 PM   in reply to Tristan559
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    Hi Tristan,

     

    Thanks a lot for writing to us. We will investigate the issue and try and get it resolved early.

     

    Regards,

    Sandeep Gupta

    Adobe Community Help Engineering

     
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  • Tristan559
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    2. Tristan559,
    Jun 29, 2010 12:11 PM   in reply to Sandeep Gupta
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    I tried a different mouse - a non wireless Logitech mouse, and the scrollwheel works fine.

     

    So it seems to have something to do with the Microsoft series of Wireless mouse devices.

     

    I updated to their latest driver yesterday, and I am still having this issue.

     

    The scroll wheel works fine in Adobe's applications, just not in Adobe Air applications (on Windows 7 64 bit).

     

    I hope that information can be of some help.

     
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  • malmomma
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    3. malmomma,
    Jul 25, 2010 8:47 AM   in reply to Tristan559
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    I'm frustrated, too, because of the scroll wheel issue with any AIR applications.

     

    Running Windows 7 Home Premium N 32 bit.

     

    Using Microsoft Comfort Optical Mouse 3000 (wired, not wireless) - current drivers.

     

    Scroll wheel will not work when rolled normally, no matter what sensitivity I set the wheel to.  To get any scrolling action, I have to roll the wheel as fast as I can.  Then, it will scroll, but in horrible chunky bits, which ends up being wildly inaccurate and extremely frustrating.

     

    I've heard of many other people having this issue.  It's only when the program I'm using is an AIR application, which leads me to believe that Adobe did something to make AIR incompatible with a MS mouse & Win 7 OS.  (I have used the same mouse running Vista and scrolled fine in an AIR application.)

     

    Is Adobe going to correct this situation?

     
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  • Laura_Kersell
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    4. Laura_Kersell,
    Jul 28, 2010 12:50 PM   in reply to malmomma
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    Hi Tristan,

    I've reported this issue to the AIR QE team. You may also want to post to the AIR Forum directly:

    http://forums.adobe.com/community/air/air_general_discussion


    -Laura Kersell

     
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  • Harryscopic
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    5. Harryscopic,
    Apr 13, 2012 4:53 AM   in reply to Tristan559
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    Greetings,

     

    I have the same problem with a 3000 mouse and reached this thread, but it seems rather dead. Has there been any progress as of 2012?

     
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