I'm sorry if this comes across a bit harsh and I really do appreciate you and your team there working on this issue (assuming you are). But, that comment about having one Athlon XP processor based system that's blue screening and a company as big as Adobe doesn't have another one to test on seems pretty strange to me. If I'm wrong with my assumption, I appologize. The boat I'm in is I have a copy of PS CS5 Extended installed on my system at home (which is an Athlon 64 system running Windows 7 Ultimate 64) and PS CS5 Extended runs fine on it. Here at work, I'm running an HP Pavilion system on an Athlon XP processor running Windows XP Home and I get the Application Error. Getting the employer to fork out the money to upgrade my system over this one issue with PS CS5 is going to be very difficult.
If I'm wrong with my assumption, I appologize.
That processor is over 10 years old. Most of the Athlon, Athlon XP, and Athlon MP systems that we had, died due to old age.
Even AMD hasn't been able to come up with any systems that old.
We're searching, and trying to get this fixed.
It was an oversight on our part, mostly due to the age of the processors needed to test for a lack of SSE2 instructions.
But this isn't completely trivial, and we won't release untested code.
Hi Chris. The processor may have been established 10 years ago. I have had
mine in my computer for 4 years now. It is a AMD Athlon XP 2800 My operating
system is Win 7(32 BIT).Apart from CS5 being able to operate on a system
with 64 BITS. What major advantages and improvements has CS5 over
CS4,causing me not being able to use the CS5? I am aware that a 64 bit
system can fully utilize more than 4 gb of memory. Is the only major
difference between an Athlon XP and Sempron ,is the Sempron CPUs ability to
function with SSE,SSE2 and SS3.Where as the Athlon only works with SSE?
The more recent processors are faster, lower power, and offer more of the vector instructions. (you might also be able to update to a more modern video card, faster RAM, etc.)
For CS5 features: you can read the product pages on adobe.com, or NAPP, or similar sites.
I'm running a dual Athlon XP 1600+ under Windows XP SP2 with 1GB of RAM and am exhibiting the problem. If you'd like to send me the patch, I'd be thrilled to test it out for you.
What we're looking for now is more machines to have HERE for active testing (we need to do many hours of testing, and possibly multiple builds, etc.).
I think we're down to a single machine (working after a little TLC).
Is the only major difference between an Athlon XP and Sempron ,is the Sempron CPUs ability to function with SSE,SSE2 and SS3.Where as the Athlon only works with SSE?
The difference between Athlon and Sempron is the same as the difference between a Pentium and a Celeron, the Sempron is just a cut down version of the Athlon with a lot less cache. There are Semprons out there that are based on the old Athlon XP cores and they probably also won't work with Photoshop CS5.
Also the Athlon XP 2800+ is about 7 years old now which is a very long time in the computer world. Think of it this way, 7 years before your processor was released the baddest CPU on the block was the original Pentium running at ~150mhz
I understand the AthlonXP is a 10+ year old processor Chris. But as I said, this system is owned by the company I work for and the owner is not going to shell out the money for a new computer just so I can run Photoshop CS5, when every other program I use on it works perfectly fine. If it were up to me, I'd already have a more current system (like I did for my personal system), but the reality is it's not. I'm sure there are many others that are in the same boat as me. I do hope the team at Adobe gets this problem resolved soon.
I've got the same problem like you. CS4 works but not CS5. I have reinstalled CS5 many times and it haven't worked.
CPU Typ AMD Athlon XP, 1500 MHz (15 x 100) 1700+
Motherboard Name Epox EP-8RDA+ / FIC AU11 Chameleon
nVIDIA GeForce4 Ti 4200 with AGP8X
If you like, I can also lend you my second computer but do you have to test it just over the Internet or do you need it "real"?
Check with the Adobe branches from developing countries as they'll have a much better chance of finding such systems. Here in Romania for instance there are still quite a few AthlonXP systems on sale at second-hand computer shops.
On the other hand, you could search for Pentium3 systems as those tend to be a bit easier to find and they also lack SSE2 so they probably won't work with CS5
We have in Poland, in net stores, quite much AthlonXP procesors or systems based on this procesors.
Greets from Poland!
I have a computer with this problem that you can purchase for a reasonable price. It is a AMD Athlon XP 2000+. I just tried to install Photoshop CS5 and I keep getting the error message that everyone is talking about. Email me at email@example.com if you would like to purchase it.
Just to let you know what else gets this error:
Windows XP Home Edition (2002) SP3
AMD Sempron(tm) 3000+
2.00 GHz, 1.18 GB of RAM
for now, can i get a download for CS3/4 so i can work on my signatures... i dont know how to get them.
GL and i hope that you guyz will find the solution soon.
We just posted an update that includes addressing this issue. You can get the update from Photoshop's Help> Updates...
i have the amd problem...and i can install the update, its write me at the beginning of the update: " Photoshop 12.0.1
Update is not applicable"
and i do have the default folder in program files of photoshop cs5.
do you have any suggestions?
i the help you write that you can update frop whitin photoshop help tab...but i cant open photoshop...
Sorry about my comment using a running Ps to get the update :-p. (I was posting to a few threads and running on fumes)
"We just posted an update that includes addressing this issue. You can get the update from Photoshop's Help> Updates..." should read,"...get the update from Bridge's Help> Updates...".
If that doesn't work, can you send me a private message with your email so I can follow up?
I'll forward that idea on. There are preferences for update notifications, but I'm not sure if it depends on having a running CS5 product. The Adobe Application Manager executable is a bit buried, but I'm not aware why that's the case.
For anyone having problems getting the 12.0.1 update to install, do you have just a Photoshop CS5 point product install, or are you using a Creative Suite SKU? Did you license Photoshop on install (entered serial number), or are you running on a trial license? If you are running on a trial license, could you be past the 30 day trial period?
Do you see an error in the installer dialog, or an error trying to launch Ps? Catz's error is showing up in the installer dialog.
Now, I have this report about Flash Player crashing on processors lacking CMOV:
I have attached a ZIP file containing screenshots produced by the OP debugging this issue with me using VC6 to bug report FP-4940.
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