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Photoshop CS5 - Aplication error - (0xc000001d)

May 3, 2010 4:31 PM

  Latest reply: yunie_, Apr 12, 2011 11:51 AM
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  • Currently Being Moderated
    Jun 7, 2010 5:04 PM   in reply to Chris Cox

    I want to test  you guys?
    My machine =

    Tm AMD Sempron  2800 + 2ghz Ram 1500
    256 ram Gforce Fx5200
    Asus A7V600-X  motherboard

    luclatino@ig.com.br

     
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  • Currently Being Moderated
    Jun 7, 2010 7:45 PM   in reply to Chris Cox

    I have a XP2800+ machine running Windows 7 that is very stable and available for testing

     
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    Jun 8, 2010 9:08 AM   in reply to Chris Cox

    I'm sorry if this comes across a bit harsh and I really do appreciate you and your team there working on this issue (assuming you are). But, that comment about having one Athlon XP processor based system that's blue screening and a company as big as Adobe doesn't have another one to test on seems pretty strange to me. If I'm wrong with my assumption, I appologize. The boat I'm in is I have a copy of PS CS5 Extended installed on my system at home (which is an Athlon 64 system running Windows 7 Ultimate 64) and PS CS5 Extended runs fine on it. Here at work, I'm running an HP Pavilion system on an Athlon XP processor running Windows XP Home and I get the Application Error. Getting the employer to fork out the money to upgrade my system over this one issue with PS CS5 is going to be very difficult.

     
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  • Currently Being Moderated
    Jun 8, 2010 11:29 AM   in reply to Siggy30

    If I'm wrong with my assumption, I appologize.

    That processor is over 10 years old.    Most of the Athlon, Athlon XP, and Athlon MP systems that we had, died due to old age.

    Even AMD hasn't been able to come up with any systems that old.

     

    We're searching, and trying to get this fixed.

    It was an oversight on our part, mostly due to the age of the processors needed to test for a lack of SSE2 instructions.

    But this isn't completely trivial, and we won't release untested code.

     
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  • Currently Being Moderated
    Jun 8, 2010 2:36 PM   in reply to Chris Cox

    Hi Chris. The processor may have been established 10 years ago. I have had

    mine in my computer for 4 years now. It is a AMD Athlon XP 2800 My operating

    system is Win 7(32 BIT).Apart from CS5 being able to operate on a system

    with 64 BITS. What major advantages and improvements has CS5 over

    CS4,causing me not being able to use the CS5? I am aware that a 64 bit

    system can fully utilize more than 4 gb of memory. Is the only major

    difference between an Athlon XP and Sempron ,is the  Sempron CPUs ability to

    function with SSE,SSE2 and SS3.Where as the Athlon only works with SSE?

     
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  • Currently Being Moderated
    Jun 8, 2010 6:08 PM   in reply to NUGCS5

    The more recent processors are faster, lower power, and offer more of the vector instructions. (you might also be able to update to a more modern video card, faster RAM, etc.)

     

    For CS5 features:  you can read the product pages on adobe.com, or NAPP, or similar sites.

     
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  • Currently Being Moderated
    Jun 8, 2010 7:16 PM   in reply to Chris Cox

    Hello Chris,

     

    I'm running a dual Athlon XP 1600+ under Windows XP SP2 with 1GB of RAM and am exhibiting the problem. If you'd like to send me the patch, I'd be thrilled to test it out for you.

     

    Neal.

     
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  • Currently Being Moderated
    Jun 8, 2010 8:47 PM   in reply to MacGyver_971

    What we're looking for now is more machines to have HERE for active testing (we need to do many hours of testing, and possibly multiple builds, etc.).

    I think we're down to a single machine (working after a little TLC).

     
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  • Currently Being Moderated
    Jun 9, 2010 12:06 AM   in reply to NUGCS5

    NUGCS5 wrote:

     

    Is the only major difference between an Athlon XP and Sempron ,is the  Sempron CPUs ability to function with SSE,SSE2 and SS3.Where as the Athlon only works with SSE?

    The difference between Athlon and Sempron is the same as the difference between a Pentium and a Celeron, the Sempron is just a cut down version of the Athlon with a lot less cache. There are Semprons out there that are based on the old Athlon XP cores and they probably also won't work with Photoshop CS5.

     

    Also the Athlon XP 2800+ is about 7 years old now which is a very long time in the computer world. Think of it this way, 7 years before your processor was released the baddest CPU on the block was the original Pentium running at ~150mhz

     
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  • Currently Being Moderated
    Jun 10, 2010 2:26 PM   in reply to Zeno Bokor

    I too have the problem stated in this thread. I just installed PS CS5 this afternoon. I have read all 4 pages of this thread and I will wait patiently for a fix.

     
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  • Currently Being Moderated
    Jun 13, 2010 3:12 PM   in reply to Gorgoyle9

    hi, Chris

    let's be together

    Adobe does not find such many Athlon XP computers, what we have

    let testing your CS5 patch together

     
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  • Currently Being Moderated
    Jun 14, 2010 8:47 AM   in reply to Chris Cox

    I understand the AthlonXP is a 10+ year old processor Chris. But as I said, this system is owned by the company I work for and the owner is not going to shell out the money for a new computer just so I can run Photoshop CS5, when every other program I use on it works perfectly fine. If it were up to me, I'd already have a more current system (like I did for my personal system), but the reality is it's not. I'm sure there are many others that are in the same boat as me. I do hope the team at Adobe gets this problem resolved soon.

     
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    Calculating status...
    Jun 15, 2010 9:49 AM   in reply to igorkov

    I am experiencing similar problem. I have one extra computer I can lend you in return for CS5 Master Collection.

     
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  • Currently Being Moderated
    Jun 15, 2010 10:18 AM   in reply to Gorgoyle9

    Hello guys,

     

    I've got the same problem like you. CS4 works but not CS5. I have reinstalled CS5 many times and it haven't worked.

     

    My computer:

     

    CPU Typ    AMD Athlon XP, 1500 MHz (15 x 100) 1700+

    1GB Ram

    Motherboard Name    Epox EP-8RDA+ / FIC AU11 Chameleon

    nVIDIA GeForce4 Ti 4200 with AGP8X 

     

    @Chris

     

    If you like, I can also lend you my second computer but do you have to test it just over the Internet or do you need it "real"?

     
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  • Currently Being Moderated
    Jun 15, 2010 11:06 AM   in reply to Snowdown

    We're looking for systems we can keep for future testing.

    One of our people is checking ebay and craigslist :-)

     
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  • Currently Being Moderated
    Jun 15, 2010 3:08 PM   in reply to Chris Cox

    Chris,

    How many systems do you need?

     

    You will need AMD Athlon XP 2800+

    CPUID 06A0 Barton (0.13um)

    CPU Cache L1=128KB, L2=512KB

    Chipset VIA KT400, Motherboard: ASUS A7V8X-X (this is 2003~2005 devices)

     
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  • Currently Being Moderated
    Jun 16, 2010 5:06 AM   in reply to Mango lier

    @Mango lier

     

    Why does he need this exact system??

     

    It's more than one system configuration which doesn't work. They need a system with one of the old CPUs. (Athlon XP)

     
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  • Currently Being Moderated
    Jun 16, 2010 5:29 AM   in reply to Chris Cox

    Check with the Adobe branches from developing countries as they'll have a much better chance of finding such systems. Here in Romania for instance there are still quite a few AthlonXP systems on sale at second-hand computer shops.

     

    On the other hand, you could search for Pentium3 systems as those tend to be a bit easier to find and they also lack SSE2 so they probably won't work with CS5

     
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  • Currently Being Moderated
    Jun 17, 2010 7:09 AM   in reply to Zeno Bokor

    We have in Poland, in net stores, quite much AthlonXP procesors or systems based on this procesors.

    For example: http://allegro.pl/listing.php/search?string=athlon+XP&from_showcat=1&c ategory=0&sg=0&change_view=1

    or http://shop.ebay.pl/?_from=R40&_trksid=m570&_nkw=athlon+xp&_sacat=See- All-Categories

    Greets from Poland!

     
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  • Currently Being Moderated
    Jun 18, 2010 9:56 AM   in reply to Gorgoyle9

    I get the same error with a

    Athlon Xp 3200+ Processor with SP3

     

    Gl trying to find fix because i've been using CS4 since i bought CS5.

     

    Sucks....

     
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  • Currently Being Moderated
    Jun 23, 2010 1:54 PM   in reply to Chris Cox

    Anytime time frame to the answer to this problem? I would really like to get started working with CS5. Thanks

     
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  • Currently Being Moderated
    Jun 23, 2010 4:01 PM   in reply to firefly8

    Nothing we can announce just yet.

     
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  • Currently Being Moderated
    Jun 24, 2010 3:12 AM   in reply to Chris Cox

    Thanks for the update Chris. It's appreciated.

     
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  • Currently Being Moderated
    Jun 26, 2010 7:30 AM   in reply to Chris Cox

    I have a computer with this problem that you can purchase for a reasonable price.  It is a AMD Athlon XP 2000+.  I just tried to install Photoshop CS5 and I keep getting the error message that everyone is talking about. Email me at chad.vogeler@gmail.com if you would like to purchase it.

     
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  • Currently Being Moderated
    Jun 29, 2010 4:46 PM   in reply to Gorgoyle9

    Just to let you know what else gets this error:

     

            Windows XP Home Edition (2002) SP3

     

            AMD Sempron(tm) 3000+

     

            2.00 GHz, 1.18 GB of RAM

     

     

    for now, can i get a download for CS3/4 so i can work on my signatures... i dont know how to get them.

     

    GL and i hope that you guyz will find the solution soon.

     
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  • Currently Being Moderated
    Jun 30, 2010 12:16 AM   in reply to Zeno Bokor

    Yes, thank you. I was going to say the same things about looking for P3 systems as well, perhaps with help from Intel.    

     
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  • Currently Being Moderated
    Jun 30, 2010 10:15 PM   in reply to yuhong

    Hi everyone,


    We just posted an update that includes addressing this issue. You can get the update from Photoshop's Help> Updates...


    Alternatively, you can go to this link to download an installer:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4733

    You should no longer see the application error on launch. Because the chipsets that throw this error don't support SSE2 instruction sets, GPU features and 3D features in Ps CS5 Extended will not work.

    Regards,
    steve

     
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  • Currently Being Moderated
    Jul 1, 2010 3:37 AM   in reply to SG...

    WOW it  works, great thanks for the Adobe team for hard work.
    It really works

     
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  • Currently Being Moderated
    Jul 1, 2010 4:22 AM   in reply to SG...

    i have the amd problem...and i can install the update, its write me at the beginning of the update: " Photoshop 12.0.1
      Update is not applicable"

     

    and i do have the default folder in program files of photoshop cs5.

     

    do you have any suggestions?

     

    i the help you write that you can update frop whitin photoshop help tab...but i cant open photoshop...

    :\

     
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  • Currently Being Moderated
    Jul 1, 2010 5:27 AM   in reply to CaTz_il

    Unzipped all files and folders then  run AdobePatchInstaller

     
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  • Currently Being Moderated
    Jul 1, 2010 7:02 AM   in reply to SG...

    Our PS5 now works. Thanks for all of your help.

     

    Dave 

     
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  • Currently Being Moderated
    Jul 1, 2010 9:16 AM   in reply to CaTz_il

    Hi,

     

    Sorry about my comment using a running Ps to get the update :-p. (I was posting to a few threads and running on fumes)

     

    "We just posted an update that includes addressing this issue. You can get the update from Photoshop's Help> Updates..." should read,"...get the update from Bridge's Help> Updates...".

     

    If that doesn't work, can you send me a private message with your email so I can follow up?

     

    thx,

    steve

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 1, 2010 9:22 AM   in reply to SG...

    Hey SG, just for fun I went looking for an updater entry in the Start menu, and there was none.  Seems to me that would be a great place to put a shortcut to allow a user to start the updater.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 1, 2010 12:15 PM   in reply to Gorgoyle9

    same problem here

     
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  • Currently Being Moderated
    Jul 1, 2010 12:37 PM   in reply to Noel Carboni

    Hi Noel,

     

    I'll forward that idea on. There are preferences for update notifications, but I'm not sure if it depends on having a running CS5 product. The Adobe Application Manager executable is a bit buried, but I'm not aware why that's the case.

     

    thx,

    steve

     
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  • Currently Being Moderated
    Jul 1, 2010 12:39 PM   in reply to appliancehelponline

    Hi,

     

    Are you running into the same launch error with 12.0.0? Or or you running into problems getting the updater to install?

     

    thx,

    steve

     
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  • Currently Being Moderated
    Jul 1, 2010 12:47 PM   in reply to SG...

    For anyone having problems getting the 12.0.1 update to install, do you have just a Photoshop CS5 point product install, or are you using a Creative Suite SKU? Did you license Photoshop on install (entered serial number), or are you running on a trial license? If you are running on a trial license, could you be past the 30 day trial period?

     

    Do you see an error in the installer dialog, or an error trying to launch Ps? Catz's error is showing up in the installer dialog.

     

    thx,

    steve

     
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  • Currently Being Moderated
    Jul 1, 2010 5:53 PM   in reply to SG...

    To Steve and Chris and all the wonderful people at Adobe - IT WORKS !!  Thank you so much!

     
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  • Currently Being Moderated
    Jul 1, 2010 6:13 PM   in reply to cherylkravetz

    You're welcome.  Sorry it took a while to get out (and that we missed this problem in the initial release).

     
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  • Currently Being Moderated
    Jul 1, 2010 7:09 PM   in reply to Chris Cox

    Now, I have this report about Flash Player crashing on processors lacking CMOV:

    http://forums.adobe.com/message/2939514#2939514

    I have attached a ZIP file containing screenshots produced by the OP debugging this issue with me using VC6 to bug report FP-4940.

     
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