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Code Error 5 message in Indesign CS4

Jul 2, 2010 6:52 PM

I'm totally frustrated with Adobe Indesign for the past year. I have been having this problem on my Intel Mac IMac for the past year. The top Indesign Sr technicians have had me on the phone hours, doing connect now and still this problem persist. I was told the solution was to save my file inside my internal Desktop hard drive which I have done. Working on a 40 page book project since Tuesday of this week. First on my lap top computer saving everything to my external hard drive connected to my laptop computer. Then coming back to my office connecting the external drive to my desktop Mac IMac running 10.6.3 which is the small OS for my laptop computer. After 8 hours of work only to see Code Error 5 files are damage and can't be open the files on my desktop computer..

 

As I mention this problem has been going on and off for the past year. I then started one of the projects over again. Save the Indesign document to my internal desktop hard drive. 80% done on the book I came back to my office attempted to open the Indesign file in my internal hard drive and bang Code Error 5. Now the Indesign technician who had me on the phone Wednesday for hours, said again the solution was to save my Indesign file inside of my computer hard drive. Plus that Indesign CS4 on Mac computer using external drives have a problem with external drives handling various number of high res files. To make sure this wasn't a problem I kept my high res images on a external drive connected to my desktop computer while resizing each image down to the size I was using in the book I was designing in Indesign. So no links to 8x10 inch images which were 3.x4 in the book. I resized every image in the book in photoshop to the size I scaled the image to indesign. Relink the resize image and save my Indesign Indd file inside of my internal hard drive.

 

I will be calling Adobe on Tuesday raising hell because this now hurting my business very badly. I can't keep a dead line or keep laying out the same book over and over again. I even mess up a big job for a client, due to me saving one INDD file everywhere on my 6 external drives. Updating these drives every time I would make a correction. Well having all these copies and I thought the copy I was up loading to the printer was one of the copies I had last updated.

Yes I should have double double check. Yet when you are working on a big project for months and then get code error 5 on all of your saved copies of that indesign document on all of your external hard drives. And by God will you have s Indesign technician on the phone telling this Code Error 5 problem. Then you click on one of the book project indesign files and it opens up. Plus telling the technician this book project giving you Code Error 5 is not working on my desk top or my lap top and then one of the files open. So I when crazy and save the file every where on all of my external drives and my internal hard drive. This is not a work flow anyone, especially a professional photographer should have to do saving 10 copies of a indesign files on all these external hard drives and a internal hard drive.

 
Replies
  • Currently Being Moderated
    Jul 3, 2010 5:30 AM   in reply to Leewhite57

    I don't know what your problem is, for sure, but I would make the observation that ACTIVE storage on external media, especially USB connected drives, is not a particularly reliable workflow. I don't know anything about newer models or if the problems have been fixed in newer OS X releases, but when my daughter upgraded her Macbook G4 to the last release of TIger or the first release of Leopard (can't recall which) she completely lost the use of any flash drives, and her external backup hard drive if memory serves. A little searching on the web showed this to be a common problem.

     

    Even if the OS doesn't get flaky, cables and connectors that get moved are more prone to failure over time than those that don't, like network cables connected to desktop workstations. For the most reliable results and testing both your ID files and all the links should be stored locally on the internal hard drive.

     
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  • Currently Being Moderated
    Jul 3, 2010 5:34 AM   in reply to Leewhite57

    I'm going to lock the other thread you started at http://forums.adobe.com/message/2945328#2945328 so we can keep things in one place. Anyone wanting to read the other post can do so, but should respond here, please.

     
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  • Currently Being Moderated
    Jul 3, 2010 5:39 AM   in reply to Leewhite57

    One other thought. Obviously you've put a great deal of time and effort into trying to solve this, replacing hardware and reloading software, and I understand how frustrating this is. Code 5 is a pretty rare problem -- I've never seen one on my own files in all the years I've been doing production with ID, and only a handful reported here. I think there's a good possibility this is caused by something external to ID itself on your system, some other software or third-party plugin that is in conflict, or possibly even a bad memory module.

     
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