Same problem with Vista 64-Bit

Hi Allen,

after downloading Captivate 5 again, the same problem as Rui.

German Version, Vista 64-Bit

See the Screencast for detailed information: http://www.screencast.com/t/NDIyMWUwZTE

Christian

Only to complete this and because my error message is a little bit different to Ruis.

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 24 error(s), 22 warning(s)

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure

ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR:  - Adobe CSXS Infrastructure CS5: Install failed
ERROR:  - Microsoft_VC90_ATL_x86: Install failed
ERROR:  - Microsoft_VC90_CRT_x86: Install failed
ERROR:  - Microsoft_VC80_ATL_x86: Install failed
ERROR:  - Adobe Captivate_AdobeCaptivate5de_DELanguagePack: Install failed
ERROR:  - Adobe Player for Embedding: Install failed
ERROR:  - AdobeHelp: Install failed
ERROR:  - Microsoft_VC90_MFC_x86: Install failed
ERROR:  - Suite Shared Configuration CS5: Install failed
ERROR:  - Adobe Linguistics CS5: Install failed
ERROR:  - AdobeTypeSupport CS5: Install failed
ERROR:  - Adobe CSXS Extensions CS5: Install failed
ERROR:  - Adobe Captivate: Failed due to Language Pack installation failure
ERROR:  - Adobe Captivate Quiz Results Analyzer: Install failed
ERROR:  - Microsoft_VC80_CRT_x86: Install failed
ERROR:  - DynamiclinkSupport: Install failed
ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR:  - HIL Help Search: Install failed
ERROR:  - Required Common Fonts Installation: Install failed
ERROR:  - Microsoft_VC80_MFC_x86: Install failed
ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR:  - Adobe Captivate Reviewer: Install failed

---------------------------------------------------------------------- ---------------

Hi,

Can you try installing Cp5 with admin privileges and check if it works? Also you can refer to http://kb2.adobe.com/cps/843/cpsid_84332.html and see if its relevant and helps in resolving the issue.

thanks

ravi

I had the same issue today on win7 32bit. The installer kept informing of those 25-26 errors as long as I chose the International language of the installation. But when I chose the North American style it installed without a hitch. Try it, it might help.

Thanks folks .. that's a good clue .. we shall try your workflow and see if the posted bits has issues .. Chris, Are you in german OS?

Hi Chirs , sorry for the trouble you are facing. We would like you to be up and running in the language of your choice and not choose the workaround. I have a solution , see if this works for you

Inside the installer folder [either from dvd or a local folder or a extracted location], you can find a folder called "payloads".

      1) Inside that, you can find some folders with their names starting with "Microsoft_".

      2) Amongst such folders, you should find 3 folders which also end with "_x86_x64".

      3) Go into each of these 3 folders and try running the "msi" files manually by double clicking them. In the options screens, select "modify" and keep clicking next till you finish.

Before the workaround .. you have uninstall Captivate 5 and after the workaround re-install captivate in German and this should solve.

if not , I can set up a meeting with you and try and help resolving this issue.

We deeply appreciate your interest shown towards Captivate 5

Thanks

SURESH J

Hi Suresh,

I tried to follow your steps, but when I started the installation I got the following Error-Message with all three files.

I will try the tip from Rui because I have also installed the Master Collection CS5 - maybe it helps. I will post again when I tried it out.

regards

Christian

Hi Rui,

One question - did you install Master Collection in a different language than Cp 5?

thanks

ravi

Hello Rui,

Jiiiipiiiiieh After uninstall the Master Collection CS5 (50 minutes), I was able to install Captivate 5 with german language. After re-installing the Master Collection (1,5 hour) everything's fine. Now I re-download the updates for the Master Collection (ca. 40 minutes) and can finally use Captivate 5.

As you said, this is not really a satisfying work-around, it's more a "time killer solution" but better than nothing.

Thanks and regards

Christian

Hello There,

After running the cleanup script, can you please check whether any Captivate5 related folders are present in \Program Files\Adobe\ ? If it is present, please delete them and try to install it again. Can you please share the log present in \Program Files\Common Files\Adobe\Installers\? You can pick the latest log and send it to viswanat@adobe.com

Thanks,

Vish

I just thought I'd note I experienced the same 'exit code 7' issue when installing Captivate 5 (stand-alone) on Windows 7/64bit. I was attempting to install it using 'International English', but it failed every time (including executing with Administrator privileges). However, the install succeeded when I set the language to 'North American English'.

OK, figured this out for any others who may stumble upon this looking for a solution. See Suresh's solution earlier: I was able to install by going into the Payloads/Microsoft folders and running the .MSI files in all of those folders, not just the three ending in "x64." After running all of those manually and then installing, I had Captivate up and running. I did however receive a message about not all functionality working because not all components were installed, but I think that's because I opted not to install the Media Encoder as I already had it installed with Master Collection. (If I'm wrong about that, I'm sure I'll discover it in short order.)