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zelsha Calculating status...

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need help restoring files

Jul 3, 2010 6:30 AM

I took my iMac OSX in for repair at an Apple store. I am using CS3. Many of my newer Photoshop files which were in folders on the desktop now cannot be opened. They had been erased in the shop and then restored again. However, the original file names are gone. The thumbnails are black. When I click "more info" I can see a description of the layers. When I try to open the files I get a variety of error messages.

I had printed these through Lightroom but now the library images, still there, have ? in the corner and when I try to print now I get an error message: the file does not exist.

Is there a way to restore my Photoshop files? I need them for an upcoming exhibition.

457 Views 4 Replies Latest reply: Marian Driscoll, Jul 12, 2010 1:07 PM

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1. Laura_Kersell,

Jul 9, 2010 1:12 PM in reply to zelsha

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A better place to post this question would be the Photoshop Mac Forum:
http://forums.adobe.com/community/photoshop/photoshop_macintosh

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2. zelsha,

Jul 9, 2010 7:00 PM in reply to Laura_Kersell

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i couldn't get on the site you suggested...i was not allowed.

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3. zelsha,

Jul 12, 2010 12:58 PM in reply to zelsha

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My files are generally large and contain layers, sometime as many as 25. Even the flattened images cannot be retrieved.There are a few files I can see in thumbnails but the colors are quite distorted where I used filters, etc. I am so upset having lost most of my recent creative work. I have tried using Prosoft Data Rescue 3 and have not yet had success. I need any advice anyone has to offer. These files were created in CS3. I am getting ready to upgrade to 5 but will wait until this mess is resolved.

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4. Marian Driscoll,

Jul 12, 2010 1:07 PM in reply to zelsha

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Here's where this thread continues in the proper forum...

http://forums.adobe.com/message/2962211#2962211

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need help restoring files

Jul 3, 2010 6:30 AM

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