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Dreamweaver CS5 will not open

Apr 30, 2010 8:50 AM

  Latest reply: Cyford, Jun 10, 2013 8:55 AM
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  • Currently Being Moderated
    Jul 11, 2010 5:35 AM   in reply to alastairpat123

    alastairpat123 wrote:

     

    I submitted a bug report and surprisingly got an answer about 5 hours later! I quote:

     

    Yes this is something which we are working on to fix in an update.

    No ETA, but at least they're working on it.

    That's why you should always submit a bug report if you find what you think is a genuine bug. The forums are not regularly monitored by Adobe employees, but the bug report form goes directly to the people who matter.

     

    From what I have heard privately, the fix should be available fairly soon. Adobe has been closed for the past week (extended July 4 holiday), but I'm sure the engineers will be back checking the fix on Monday.

     
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  • Currently Being Moderated
    Jul 12, 2010 1:28 AM   in reply to David_Powers

    The fix has been released. You can get it now. See http://forums.adobe.com/thread/678267.


     
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  • Currently Being Moderated
    Jul 12, 2010 1:41 AM   in reply to David_Powers

    The patch fixes it!

     

    If you open Photoshop or any other CS5 application then choose "Updates", it'll open Adobe Application Manager (or whatever it's called) and update Dreamweaver.

     
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  • Currently Being Moderated
    Jul 12, 2010 2:04 AM   in reply to alastairpat123

    Make sure you back up your site definitions before applying the 11.0.2 update. It seems to wipe out FTP login details.

     
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  • Currently Being Moderated
    Jul 12, 2010 2:39 AM   in reply to David_Powers

    Hmmm again, forum took my email, stripped the content to place an empty forum post... edited with my reply...

     

    On 12 Jul 2010, at 10:05, David_Powers wrote:

     

     

    Make sure you back up your site definitions before applying the 11.0.2 update. It seems to wipe out FTP login details.

     

    It left mine in-place. (EDIT: Sorry, no it didn't : usernames and passwords were stripped), exporting your site definitions before running the update is very good advice!

     

     

    For those who can't remember how (the UI isn't entirely intuitive for this) repeating the steps I took:
    * Site > Manage sites...
    * Use Shift-click/Cmd-CLick to select sites from the list for export
    * CLick Export...
    (In the Export Site dialogue, created a new folder on the desktop)
    * Click Save
    Although the UI infers it will only save one site, it actually saves each of those you had selected into the folder.

     
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  • Currently Being Moderated
    Jul 12, 2010 2:23 AM   in reply to David_Powers

    tried sending this reply via email yesterday - the forum appears to be messing up in this regard...

     

    On 11 Jul 2010, at 13:35, David_Powers wrote:

    I submitted a bug report and surprisingly got an answer about 5 hours later!
    That's why you should always submit a bug report if you find what you think is a genuine bug.

    True, but unless submitting bugs within a pre-release environment, don't expect to receive any reply or progress monitoring of a bug-form submission. Hence a reason this forum and this thread are useful - If you hadn't obtained and published that response, we'd still be wondering if Adobe even recognised the problem.

     
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  • Currently Being Moderated
    Jul 12, 2010 2:33 AM   in reply to creacog -

    creacog - wrote:

     

    True, but unless submitting bugs within a pre-release environment, don't expect to receive any reply or progress monitoring of a bug-form submission. Hence a reason this forum and this thread are useful

    Of course, the forum is useful for conveying this sort of information. Unfortunately, a lot of people are under the mistaken impression that posting here is all they need to do. The only way to bring a bug to the attention of the engineering team is to submit the details through the official form at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.

     

    Another way of getting the message through is by posting comments on the Adobe Knowledge Base pages (they have kb2 in the URL). Comments on those pages are normally handled directly by Adobe Customer Support.

     
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  • Currently Being Moderated
    Jul 12, 2010 2:35 AM   in reply to David_Powers

    I have just installed the update, and this has seemingly resolved the issue with logging in as a network user. At this point the program launches, whereas previously it didn't.

     
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  • Currently Being Moderated
    Jul 12, 2010 7:39 AM   in reply to creacog -

    >t left mine in-place. (EDIT: Sorry, no it didn't : usernames and passwords were stripped), exporting your site definitions before running the update is very good advice!

     

    Not here.  All information intact .. all FTP connection that I tried work.  I am running XP SP3 so it could be an OS issue.

    although it is always good advice.  I export new site definitions to an external (to DW) folder the minute I create them.

     

    Nancy

     
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  • Currently Being Moderated
    Jul 15, 2010 3:49 PM   in reply to GFudge

    GFudge - Works for me too!  That was a long wait, but the issue appears to be resolved for our Network users as well.

     
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  • Currently Being Moderated
    Jul 16, 2010 1:32 AM   in reply to Glidewell Labs

    Glidewell - since the update I and other team members have used the software without too many issues, so it does seem that this has been resolved.

     

    Would be good if the same sort of fix could be applied to Acrobat!

     
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  • Currently Being Moderated
    Jul 29, 2010 2:13 AM   in reply to Glidewell Labs

    Great to hear success stories - only nothing has worked for me so far.  PC Windows Vista Home Premium SP2 here.  An in contact with Adobe Tech help and hope we'll find a solution soon as my trial is running out. I really need Dreamweaver to work before I buy the license.   As experiences user, do you think if I just removed CS5 and went for a CS4 instead that would work without all the headaches? I'm really getting fed up with this and rather 'downgrade' than not having it work at all.  Any suggestions and insight welcome. Thanks

     
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  • Currently Being Moderated
    Aug 6, 2010 5:18 PM   in reply to freicook

    Hello I am having problems opening Dreamweaver CS5.I am using Windows Vista 64 bit.

     
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  • Currently Being Moderated
    Aug 9, 2010 6:10 PM   in reply to freicook

    Same issue as many above. MacBook - Dreamweaver wouldn't open.

     

    I was using the trial version, and wanted to enter my serial number for the paid version. 2 hours to technical support later and I can now open it.

     

    I had to uninstall DW, then re-install it. I still couldn't open it. I don't use FireVault, so that was already switched off. I am set up as an administrator, so that wasn't the problem either.

     

    It turns out I had a corrupt configuration file and had to change the name. So by going into Applications > Dreamweaver >US_en > Configuration - I then changed the name to Configuration.old - then went back and launched DW and it works properly now.

     
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  • Currently Being Moderated
    Aug 10, 2010 11:01 PM   in reply to freicook

    I am havig the same problem with Vista

     
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  • Currently Being Moderated
    Aug 14, 2010 7:40 AM   in reply to freicook

    I fixed build 11.0.0.4909 of Dreamweaver CS5 by creating a temporary user account with file vault set to off. Dreamweaver CS5 should open in this user account. Now go to Help>Updates . .  and download and install the 11.0.2 patch.

     

    Logging out and then logging in to my primary user account (which has file vault on), Dreamweaver now opens and runs normally. I found I could not run the updater with file vault on, but this workaround enabled me to install the patch described in http://kb2.adobe.com/cps/844/cpsid_84413.html, without disturbing the file vault on my main account.

     

    OS 10.6.4. 

     
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  • Currently Being Moderated
    Aug 23, 2010 1:23 PM   in reply to Grimm.nl

    renaming configuation file finally did it for me...

     
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  • Currently Being Moderated
    Aug 23, 2010 1:25 PM   in reply to PatriceAnn

    I'll be away for the week of the 22-27th but will respond to your e-mail as soon as I return.

     

    Garry

     
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  • Currently Being Moderated
    Aug 24, 2010 2:31 PM   in reply to freicook

    I am using Windows XP. Under a limited user account dreamweaver won't load.

    Any ideas?

    It does run under the admin account but I need it to run under the limited user account.

     
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  • Currently Being Moderated
    Aug 24, 2010 2:31 PM   in reply to LMena00

    I'll be away for the week of the 22-27th but will respond to your e-mail as soon as I return.

     

    Garry

     
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  • Currently Being Moderated
    Aug 30, 2010 7:58 AM   in reply to PatriceAnn

    This happened again today. So frustrating. Fix was to rename config file.

     

    Why isn't a patch out yet for this?

     
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  • Currently Being Moderated
    Aug 30, 2010 9:42 AM   in reply to PatriceAnn

    I've been through all of the suggested permission fixes and added the patch. DWCS5 still not working on my OS 10.6.4 machine.

     
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  • Currently Being Moderated
    Aug 30, 2010 9:51 AM   in reply to AlexBerryLibrary

    what is the patch? thx

     
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  • Currently Being Moderated
    Aug 30, 2010 10:13 AM   in reply to emt28q5

    emt28q5's solution also worked for my OS 10.6.4 machine.

     

    Thanks v much emt28q5.

     

    Reposted here:

     

    Hey All,

     

    I ran into this same problem and wanted to post my solution which I haven't seen mentioned on here yet.

     

    First of all, I want to give the background of my situation:

     

    • My OS: OS X  10.5.8 (I know, time to upgrade...)
    • FileVault Turned OFF (do not use filevault on this machine)
    • Dreamweaver CS5 had been working before.
    • Attempted  all recommended solutions in this thread (*all of which seem to revolve  around going to folders and changing permissions) as well as the  official adobe page (http://kb2.adobe.com/cps/844/cpsid_84413.html) to no avail.

     

    My Solution:

     

    1. I created a new user account with admin rights (same as my actual account)
    2. Logged into new account and confirmed dreamweaver  CS5 launched with no issues
    3. went to /Users/<new account>/Library/Application Support/Adobe
    4. Modified the permissions of "Dreamweaver CS5" folder to include  read/write privileges for my regular user account
    5. Logged out of new account and back into regular account
    6. went into finder and replaced the "Dreamweaver CS5" folder from /Users/<regular account >/Library/Application Support/Adobe  WITH the "Dreamweaver CS5"  from /Users/<new account>/Library/Application Support/Adobe. 
    This fixed my problem, and DW CS5 is back to working on my standard user account, hope it helps some people.
    Good Luck!
     
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  • Currently Being Moderated
    Aug 30, 2010 10:16 AM   in reply to AlexBerryLibrary

    yes, I had tried all of that...nothing worked except the rename config... both times...

     

    thx

     
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  • Currently Being Moderated
    Sep 4, 2010 12:20 PM   in reply to PatriceAnn

    again yet today...this is really a time waster...

     
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  • Currently Being Moderated
    Sep 4, 2010 12:55 PM   in reply to PatriceAnn

    Thanks to Adobe I was able to get my Dreamweaver to working. It had someth

    ing to do with the type of computer I have. I have an Acer so they had to go int there and

    change some configurations. Now it is working.

     
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  • Currently Being Moderated
    Sep 4, 2010 12:57 PM   in reply to kanett1963

    so what is the solution?

     
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  • Currently Being Moderated
    Sep 4, 2010 2:11 PM   in reply to PatriceAnn

    I think this will only work if you have a Acer computer. I was told to go to computer>c drive>acer> empowering technology>eDataSecurity>x86> find the file PSDProtect.dll rename it to noPSDProtect.dll...close that then go back to eDataSecurity>X64> find the file PSDProtect and change that name also to noPSDProtect.dll. .....After all that is done then close it then try to start Dreamweaver.

     
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  • Currently Being Moderated
    Sep 4, 2010 2:14 PM   in reply to kanett1963

    thx

    on Mac Pro... cs5 for dw... hate this slow down... there has to be something to fix it.

     

    as a hint for others, copy/paste your work space and snippets then put in new config for a time saver...

     

    extensions are another issues... have to reinstall or reactivate... pita!

     
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  • Currently Being Moderated
    Sep 6, 2010 11:14 AM   in reply to freicook

    I used the Dreamweaver patch from Adobe and Dreamweaver opened up just fine.

     
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  • Currently Being Moderated
    Sep 10, 2010 9:26 AM   in reply to emt28q5

    Thanks for the info emt28q5.  Just a note, if your running time machine you can go to username/libarary/application support/ then delete the Dreamweaver CS5 folder.

     

    Next, go into time machine find username/library/application support/dreamweaver cs5 and restore it.

     

    With emt28q5's post I thought of time machine and came up with the above and it works.

     
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  • Currently Being Moderated
    Sep 14, 2010 9:27 AM   in reply to digicide55

    This seems to have worked for me (installing the HTML5 extension pack and verifying permissions - did both at about the same time, so no clue if it was one and not the other or the combo).  At least I can open DW CS5 now.  Sheesh, for the price, it shouldn't be this hard to get an app to run.

     
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  • Currently Being Moderated
    Sep 19, 2010 10:43 PM   in reply to kanett1963

    Thanks kanett1963 - I have an Acer Aspire AM5641-E5610A running Vista, Dreamweaver CS5 would not open, just the splash screen and a brief window appearance. I received and downloaded the Adobe update mentioned elsewhere, but that didn't fix it. Your solution worked for me.

     

    For those who need it, here's that Acer-specific fix again:

     

    Rename C:\Acer\Empowering Technology\eDataSecurity\x86\PSDProtect.dll to noPSDProtect.dll

    Rename C:\Acer\Empowering Technology\eDataSecurity\x64\PSDProtect.dll to noPSDProtect.dll

     

    No reboot should be required, at least I didn't need to. Thanks again!

     
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  • Currently Being Moderated
    Sep 21, 2010 7:44 PM   in reply to freicook

    I am exactly having the same problem. I read all the posts and none of them worked. Don't know what to do.

     
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  • Currently Being Moderated
    Sep 25, 2010 3:02 PM   in reply to freicook

    Simply go into this folder on your MAC /Users/YOUR_USER_ACCOUNT/Library/Application Support/Adobe and rename the Dreamweaver CS5 folder to something like "X-Dreamweaver CS5". this will force Dreamweaver to create a  new Dreamweaver CS5 folder. Voila.

     
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  • Currently Being Moderated
    Oct 1, 2010 8:17 AM   in reply to hesdeadjim

    acer solution worked perfectly..Thanks!!

     
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  • Currently Being Moderated
    Oct 4, 2010 2:10 PM   in reply to Joe9inety

    Joe9inety....you are an angel! THANK YOU FOR POSTING. THIS WORKED FOR ME!!

    Can't believe we pay so much for Adobe software, and to think it's now October 2010, and the issues are still there!!!

     

    I renamed my CS4 folder to CS5 after trashing the current CS5 folder, it worked like a charm indeed.

    I don't think I would ever want to support adobe again. If anyone knows of good alternatives, please post. It seems like the better Adobe try to be, the worse they actually become...sad.

     
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  • Currently Being Moderated
    Oct 4, 2010 6:51 PM   in reply to SnakEyez02

    Excellent information!! This helped me. Thanks for the tip.

     
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  • Currently Being Moderated
    Oct 8, 2010 7:06 AM   in reply to Joe9inety

    Tried everything previous but this worked thank you!!!!!

     
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