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  • Currently Being Moderated
    Jul 13, 2010 6:16 AM   in reply to cs0122

    But, your using a laptop. What size is your laptop screen? Turn on Clear Type on Windows 7 and go through the calibration process that will sharpen and clear up words.

     
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  • Currently Being Moderated
    Jul 13, 2010 6:56 AM   in reply to dec9

    Laptop, desktop... a monitor is a monitor. Trust me... ADOBE went through all of the things already. Photographers (good ones) only use high res screens. NO FIX. Tried it all UI, resolution, Clear Type blah blah blah There is NO FIX to this problem unless you decide to lower your resolution. This laptop I have ... no way am I stepping back down to a lower res. This problem has nothing to do with clarity but Adobe's software not being in sync with Windows PC systems.

     
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  • Currently Being Moderated
    Jul 13, 2010 7:13 AM   in reply to cs0122

    All monitors are different. The UI looks a whole lot bigger on my 25 inch computer monitor then it does on my 17.1 inch laptop monitor. Computer monitor is 1920 x 1200 and the laptop is 1920 x 1080. The 17.1 laptop monitor is more compact to squeeze in the 1920 x 1080 thus making everything smaller.

     

    Now, don't get me wrong, I do understand what you are writing about and your concern about scaling. However, if you want a high resolution screen like my laptop screen it is common sense that things will be smaller unless the resolution is adjusted down. For me, PS on the laptop, is not a problem as I know pretty much where everything is at and what it reads.

     

    Yes the UI is smaller but that is expected and just the way it is until Adobe can work in a UI adjustment for laptops.

     
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  • Currently Being Moderated
    Jul 13, 2010 7:20 AM   in reply to dec9

    I'm using a 17" monitor at 1920 x 1200 resolution. Yes, we agree that it's something that Adobe has to fix. I can see the menues, etc., but only when my face is inches from my laptop. It's like working blind. Horrible. My neck has been sore since I got CS4 when I first noticed the problem. My old laptop had low resolution so I used CS3 fine, but as a photographer I had to upgrade to a better resolution screen. UI is at large, but doesn't matter. As a photographer I can't set my resolution lower than 1920 x 1200. If you have any suggestions please let me know. I hate to give up Photoshop but at this point I feel like I have no choice. Thx.

     
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  • Currently Being Moderated
    Jul 13, 2010 7:33 AM   in reply to cs0122

    I will play around with the laptop and maybe I can come up with something. I also tried the UI set a Large but it did not make a difference. There is a setting in windows where the display can be changed from the default 100 percent to 125 percent. However, making it 125 percent also introduces the 3 headed mouse problem in Photoshop so that won't help matters.

     

    There is also a custom DPI setting in Windows 7 that can adjust UI pixels per inch. Not sure if that will work with the Adobe PS UI. I need to get on my laptop and check it out.

     
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  • Currently Being Moderated
    Jul 13, 2010 9:38 AM   in reply to cs0122

    I played with that adjustment. Turns out the option is the same thing as changing the DPI just a different name. So nothing has changed and had zero effect on the Adobe PS UI.

     
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  • Currently Being Moderated
    Jul 13, 2010 10:02 AM   in reply to Honeydew56

    Perhaps this is yet another reason to stay with CS3? I use a 21 / 26"  duel monitor @work and a dual 21" setup @home and the UI is great. So  what this post is all about is the Adobe UI genui behind CS4/5 either  were working @800x600 or are all 20/20 eagle eyes? Kinda sad to have all  that VISUAL power in front of you and be hampered because you CAN'T SEE  the interface. How ironic...

     
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  • Currently Being Moderated
    Sep 6, 2010 6:28 AM   in reply to cs0122

    Just changed from a 24" 1920x1200 to a dell 30" 2560x1600 - same issue here.

     

    Menu fonts and buttons are tiny.  Razor sharp, but tiny.  Tried the UI settings, tried windows ppi adjustments (worked everywhere, but PS btw).

     

    IF I set my 30" monitor to 1920x1200 they are readable, but hey, why am I wasting the screen real estate.

     

    Come on Adobe - fix this!

     

    Windows 7 64 bit, Photoshop cs5 (64 bit) Dell 30" running @ 2560x1600

     

    Rob

     
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  • Currently Being Moderated
    Sep 6, 2010 6:49 AM   in reply to rob_adams

    OK, this is scaled slightly due to the 450 px width limit, but you can clearly see the menubar fonts are very tiny.  The drop down menus do respond to the UI preferences (set to large here).  Notice how tiny the buttons are?  Sorry I didn't hover over one so you could see how tiny the "hint text" is

     

    cs5 tiny UI fontsJPG.jpg

     
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  • Currently Being Moderated
    Sep 6, 2010 6:59 AM   in reply to rob_adams

    Hi,

    I had CS4 and had this same problem. I fought and fought and fought with Adobe about this exact same thing. I told them I wanted my money back. So they gave me CS5 for free and told me that it was 'probably fixed'. Same problem in CS5. Again I spoke to another person who said I have to turn my resolution on my screen down. I told them what was the point in me getting a monitor with a resolution of 1920 x 1200 if I couldn't use it. Of course none of the people I spoke with could answer that. They know about this problem and have not fixed it. I finally gave up...they wouldn't give me my money back. I will when I get a minute go to my local news channel and complain to see if they can put it on their show. The usually get things fixed once it's been aired on the news. I'm wondering if this is a PC thing or is it happening to Macs too. I'm having a feeling this is not happening to the macs which have the 1920x1200 resolution. I hope everyone complains, complains, complains about this problem so that they do something about it and we can use the software. I hate it.

    Again, the only way to resolve this problem is to turn your monitor way down in the resolution.

    Cathy

     
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  • Currently Being Moderated
    Sep 14, 2010 10:17 AM   in reply to Noel Carboni

    I'm surprised that you are surprised that this could be illegal. It makes perfect sense to me that it could.

    Requiring large type is a disability I would think.

    A book and software aren't even a little similar, software is alive. When I buy a book I know to buy large print, when I buy software I assume I will be able to adjust the text size somehow, someway, preferably simply.

    So, I have just installed my lovely new CS5 on my lovely new windows 7 computer and sure enough, most of CS5 is not legible to me.  When I change the entire computers font view everything becomes grossly huge. This is all completely unfair, ridiculous and should be illegal.

    Ageism at it's best.

    s

     
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  • Currently Being Moderated
    Sep 29, 2010 4:49 PM   in reply to cs0122

    I also have the same "too small toolbar and interface on Adobe Photoshop Elements 7 and 9."   Tried all suggestions above.  None worked.  Support was no help.  It is very frustrating.  I can hardly stand to use the program. 

     
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  • Currently Being Moderated
    Sep 8, 2011 9:34 AM   in reply to Honeydew56

    Add me to the ever-growing list of users who find this UNACCEPTABLE. Whoever reported this probalem as "possibly solved" isn't dealing with the problem. Attached is a screenshot of the menu size, compared to 12-point text shown at 100%. See menu font size at very top of image, and welcome screen text at lower right. Adjusting the Windows text display settings does NOTHING to CS5 menus. Changing the screen resolution is NOT a fix. Adobe is ignoring this issue!

     

    fontsize.jpg

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 8, 2011 10:06 AM   in reply to retrophilell

    Out of curiosity, what's the PPI on your monitor?

     

    -Noel

     
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  • Currently Being Moderated
    Sep 16, 2011 11:31 AM   in reply to Honeydew56

    I have tried EVERYTHING EXCEPT changing my screen resolution, and NOTHING WORKS to fix this.

     

    Changing screen resolution is UNACCEPTABLE.  I bought a high def monitor so that I would have excellent visibility and increased resolution.  I am partially sighted and was ASSURED severl times over the phone by the sales person that CS5 addressed this problem.  I am the president of our local camera club and I CANNOT USE PS CS5!.  And many other members of our group have had problems with it also.

     

    It is unacceptable that the software that is supposed to be the industry standard is way behind the times when addressing usability issues as well as ADA standards.

     

    I have called to discuss this matter with Adobe on more than one occasion and was told that I should have checked the website before buying and that the sales staff was not necessarily well-informed about the resolution issue.  I specifically called to order over the phone so that I could express my concern about this issue in past versions and get assurance from a live lperson that it was no longer an issue in CS5.  If I have to dig and get all my info myself from the web, why have a live sales staff at all, and if you do, why do they not have the honest information?

     

    To be fair, I purchased the CS5 suite, and it's interesting that some of the sofware is accessible and some is not.  Dreamweaver is not as bad as Photoshop but Bridge is just as bad.  So the foundation for the capability to fix this problem is there, just not implemented properly across the board.

     

    I have been using Corel PaintShop Pro Photo for many years, and that software has ALWAYS allowed me to adjust the size of the menus and dialog boxes.  There are many times when I wish I could use PS Cs5 but in all honesty, I can do just about enything that software does using PaintShop Pro, and it's MUCH LESS EXPENSIVE.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Currently Being Moderated
    Sep 16, 2011 11:32 AM   in reply to Noel Carboni

    Resolution is 1680 x 1050, and that's a step down from the recommended

    native res of 1920x1200.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 8, 2011 12:01 PM   in reply to sjhpubs

    That didn't answer my question, as you have not said what your monitor size is, physically.

     

    But it did highlight one possible issue:  You're using a desktop setting other than the native size of your LCD display...  Do you realize that will cause resampling in the monitor and make everything look quite a bit fuzzier?  It may actually be that the sharper display at the smaller size will be more contrasty and end up easier for you to see...

     

    -Noel

     
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  • Currently Being Moderated
    Sep 16, 2011 11:32 AM   in reply to Noel Carboni

    Actually, I have a 24" wide screen monitor.

     

    And, I decreased the resolution to see if it would make a difference with PS

    CS5.  It did not make any usable difference.  So I will reset it back to the

    native resolution.  Adobe tech support actually urged me to decrease the

    resolution in order to be able to use PS!  But, as you said, that defeats

    the purpose of having this monitor.

     

    All other programs allow me to reset the font size or they default to my

    windows settings which I have customized to be able to see things.  But

    Adobe is just about the ONLY vendor that does not comply with this.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 8, 2011 2:05 PM   in reply to sjhpubs

    Yes, it's well known that parts of the Adobe UI are fixed in size.

     

    I have always thought it may be because they support both Mac and PC operation with the same code, and that may put some constraints on the flexibility of what either one can do.  However, I'm sure Adobe listens to users, and if enough folks request better compliance to the accessibility settings perhaps they'll put some effort into making it easier to see.

     

    There's another site that's better than this one for making suggestions:

     

    http://feedback.photoshop.com/photoshop_family/

     

    -Noel

     
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  • Currently Being Moderated
    Sep 16, 2011 11:33 AM   in reply to Noel Carboni

    Thank you.  I will do post on the other site as well.  However, I must say

    that every software vendor deals with mac vs pc and Adobe is the only one

    that is not only not compliant but also does not seem to be interested in

    really listening to what users are saying--lots of us have been complaining

    about this one issue for a very long time, both online and on the phone.

    They seem not to care and that feels like arrogance to me.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 8, 2011 3:02 PM   in reply to sjhpubs

    sjhpubs wrote:

     

    They seem not to care and that feels like arrogance to me.


    I agree, it can seem like that.

     

    A possibility is that because of the Photoshop base design - remembering that some of the code goes back 20 years, it's more difficult to change than you might think.  Even though the Mac was ahead of the PC in just about all things graphic way back then, people weren't really thinking about making user interfaces conform to accessibility settings.  Just having graphically-rendered text on the screen was still somewhat new and exciting!

     

    There are a number of things that I have always wondered why they have been left the way they are - besides the inflexible UI is the fact that not all the filters have been updated to work on the more common 16 bits/channel data nowadays.  The reality probably boils down to Adobe simply trying to maximize profits and minimize expenses and risk - they just doesn't want to spend the money on development that it would take to revisit some of these things.  Development managers thus have limited resources and simply can't devote everyone to revamping something they feel already works pretty well.

     

    There are also those who would say changes to the UI - which seem likely if they were to revisit all the controls and dialogs to make them resizeable - would be ill-received by some users who are used to it being kept the way it is across many versions.  In short, they may feel they can't please all the people all the time.

     

    Last but not least, something to think about...  I began to have some trouble seeing the screen some years ago, then by chance I asked my opthalmologist whether anyone ever asks for "computer glasses", optimized for the arms-length distance typical between user and display screen, which is typically longer than that for reading glasses.  Once having had a pair of such glasses made, I have found doing computer work MUCH less stressful on the eyes.

     

    -Noel

     
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  • Currently Being Moderated
    Sep 16, 2011 11:34 AM   in reply to Noel Carboni

    Noel,

     

    Having been a system programmer and technical writer for decades, and

    understanding the investment that has to be made to make things accessible,

    I understand everything you are saying, but, I have been using PaintShop Pro

    for decades--I don't know when PhotoShop first arrived on the scene but when

    Jasc developed the original version of PSP, it was very different from what

    it is today, and they just announced the latest version which is very

    different in UI from the previous version.  They actually revamped it to

    look and feel more like PhotoShop.  But it's still accessible--and they are

    not the "industry standard" with the same budget that Adobe has.  So I would

    think that it's in Adobe's best interest to comply with standards that have

    actually been around for a long time now.  And, if they are reluctant to

    change the UI for fear of upsetting some Mac users, they are truly missing

    the boat.  All those loyal older users are getting more visually impaired

    over time and the younger ones are used to dealing with all kinds of

    software that runs on both pc and mac platforms.  If they want their type

    size extra small they can set it to be that way.

     

    As for glasses, I understand that too--and I am wearing such glasses, but I

    was born with a visual limitation so there is a limit to how much my vision

    can be improved with glasses.

     

    I do appreciate your trying to help.

     

    Thank you,

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 8, 2011 6:15 PM   in reply to sjhpubs

    No problem; I'm happy to have a good conversation on this subject.  I'm right there with you in wishing Adobe would make their UI compliant with the modern accessibility features.

     

    I hope you don't mind my taking it a bit further...

     

    Jasc/Corel may have evolved their PaintShop Pro UI differently than Adobe, but then they haven't moved up to embrace 64 bit operation, they don't have a Mac version, they don't have a raw converter worth mentioning, and they don't have all the gee whiz new features of the late versions of Photoshop either.  Sounds like Adobe was working on the meat of their application while the window dressing was being changed in PaintShop.  Honestly, I don't really see a fair comparison there, and the market bears this out, with Photoshop bringing in something like 7 times more $$ for one license.  Looking just at product success, I'd say Adobe could be argued to have been making the better business decisions and doing the more difficult engineering.

     

    -Noel

     
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  • Currently Being Moderated
    Sep 16, 2011 11:35 AM   in reply to Noel Carboni

    Well, Noel, you might be right but take a look at the newly released PSP Pro

    X4 Ultimate just announced.  I just downloaded it and I think you would be

    surprised at some of what is in it.

     

    Having said that, there is no way for me to know what I am missing by not

    using PhotoShop (much like I don't know what I cannot see), because I have

    not been able to use it. 

     

    Regards,

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 8, 2011 6:39 PM   in reply to sjhpubs

    sjhpubs wrote:

     

    Well, Noel, you might be right but take a look at the newly released PSP Pro X4 Ultimate just announced.  I just downloaded it and I think you would be surprised at some of what is in it.

     

    I've been doing that all day, as it turns out, since I have plug-in installers to update. 

     

    -Noel

     
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  • Currently Being Moderated
    Sep 16, 2011 11:38 AM   in reply to Noel Carboni

    What do you think of it?  I have not had a chance to really play with it

    yet.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Currently Being Moderated
    Sep 9, 2011 8:42 AM   in reply to Noel Carboni

    Mine is 1900 x 1200 (native). It's a 64-bit, Windows7 system, and everything else on it looks beautiful. Super-sharp, great color. I also have really good computer glasses (for farther distance than reading glasses). I think when more people upgrade to newer, bigger, higher-resolution monitors this is going to be an ongoing problem for Adobe unless they can get their act together. My previous system was 32-bit, XP with a native res. of 1024 x 768. I had no problem with the Adobe UI at that point, but our IT dept. is upgrading our equipment, and this is what I have now. Just to reiterate ... all other user interfaces look fine and are sharp, clear, and readable. Adobe CS5 UI's are sharp and clear, just very tiny and therefore not particularly readable. If I can't read it, I can't use it.

     
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  • Currently Being Moderated
    Sep 9, 2011 10:09 AM   in reply to retrophilell

    Another example of what I'm seeing (or in this case, barely seeing).

     

    fullscreen.jpg

     
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  • Currently Being Moderated
    Sep 9, 2011 7:57 PM   in reply to sjhpubs

    I called adobe sales, to see if cs 5.5 had fixed the problem of not being able to adjust the size on my high res moniter.  The sales person assured me it had been fixed.  I purchashed 5.5.  I still have not figured out if it is fixed,  Still looks the same.

     
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  • Noel Carboni
    23,486 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 10, 2011 8:27 AM   in reply to dhawn6

    dhawn6 wrote:

     

    The sales person assured me it had been fixed.

     

    Sounds like either extreme miscommunication or out and out fraud to me.

     

    Virtually NOTHING about the UI has been changed between Photoshop CS5 and Photoshop CS5.1 (AKA 12.1, which comes as part of CS5.5).

     

    How did you ask the question, specifically?

     

    -Noel

     
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  • Currently Being Moderated
    Sep 11, 2011 8:34 PM   in reply to Noel Carboni

    I got on the store chat line,  I asked if the ui was fixed for larger viewing, and if it was I would be interested in the new version, he paused, checked  and then said it had been taken care of in the 5.5 version.  I ordered the new version and have not been able to find the fix.  I use photoshop a lot, and by sitting close to the screen, and using computer glases and straining. I am able to read the menues, so I am able to use the program. (I also have excellent eye site)  I could use it  much better if it was like other window programs.  For what photoshop costs, you think they would at least want their users  to easily read the interface and keep up with new technology, especially after several complaints for over a year.  It looks like I can only hope for a fix in the next version.  I also could revert back to 5 year old monitors with less resolution, but I need the high res for some delicate art work.

     
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  • Currently Being Moderated
    Sep 16, 2011 12:18 PM   in reply to dhawn6

    Would you please post this in other places and also call adobe and register

    your complaint?   I think that if a critical mass of people do this, at some

    point they will have to listen.

     

    Is 5.5 so much better that you have to keep it?  If not, consider calling

    them and letting them know that you want a refund--you were misinformed, as

    others have been in the past, and the company is practicing unfair sales

    procedures.  If people call and are specifically told that something has

    been fixed and then find out differently, that seems like grounds for legal

    action unless they either refund your money or fix the problem and stop

    lying to customers over the phone.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Currently Being Moderated
    Sep 12, 2011 3:48 PM   in reply to sjhpubs

    The only response I got was from @Adobe_Care (Twitter), who said, "You are right. The UI menu font is not resizeable. Give our engineers a challenge by requesting this feature here." (with follow-up link to adobe.ly/o2SpzS). I'm tempted to write to the board of directors (in 3-pt type, of course) rather than wait for Adobe engineers to come to their senses. It may not seem like a big deal to a lot of people, but it was a lot of not-so-big issues that caused our switch from Quark to InDesign a few years back.

     
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  • Currently Being Moderated
    Sep 12, 2011 5:02 PM   in reply to sjhpubs

    Well I relayed the info to several sites and adobe.  I buy the production suite and the way they have it set up, if you don't purchase the upgrades and skip one you srtill have to pay for it on your next upgrade.  So figure I might as well upgrade (There might be something useful)

     
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  • Currently Being Moderated
    Sep 16, 2011 12:18 PM   in reply to dhawn6

    But that's the point--they really rely on people just blindly (pardon the

    punn) going ahead and upgrading.  And actually that upgrade policy may not

    in fact be true.  When I called for CS5, I had Dreamweaver 4x or something

    like that and elements 5, and they said that was enough for me to receive

    the cs5 upgrade--they wanted my business!  I honestly think your idea of

    writing to them in 4 pt type is an excellent one.  Perhaps, copy all the

    entries here and convert them to 4 pt type. 

     

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Currently Being Moderated
    Sep 16, 2011 12:19 PM   in reply to retrophilell

    I just entered a feature request to "challenge" the adobe engineers at

    http://adobe.ly/o2SpzS.  If everyone who is reading this does the same thing

    perhaps we can begin to make some headway.

     

    Sandy Jo Becker Hyman

    [signature deleted by host]

     
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  • Currently Being Moderated
    Oct 15, 2011 7:31 AM   in reply to Honeydew56

    Just had to jump in on this discussion. I am running windows 7 ultimate on new Dell with a 50 INCH HD moniter, and I can not see the toolbars or pallette either in photoshop. I bought Dreamweaver a few years back and essentially gave up using it because of the same problem. This is not some isolated intance with the original poster.

    The funny thing is, in the other programs in Creative Suite that I am having to use, like In Design, the pallet is perfectly large.  It is Photo shop that is the problem. I have to use this suite to create a publication, because it is what the printer insists on, but I am actually beign forced to use programs like Paint and Image to edit the pictures before I can place them.

     
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  • Currently Being Moderated
    Oct 15, 2011 1:32 PM   in reply to Honeydew56

    The triple cursor is a symptom of a video card driver bug plus something in the OS UI scaling code (disabling the OS UI scaling fixes it, as does updating the video card driver).

     
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  • Currently Being Moderated
    Oct 15, 2011 2:08 PM   in reply to Honeydew56

    NOPE!  No difference in PhotoShop UI. 

     
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