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kitsullivan
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I have a Kobo authorization question, please!

Jul 14, 2010 9:55 AM

My Kobo e-reader was functioning very well with Adobe and library books - then suddenly my content was locked! the message on my e-reader is that I need to authorize my e-reader with Adobe, but when I plug it in, Adobe does not offer me the option to set it up, it just appears in my library view.  I can't figure out how to re-authorize.  Can anyone help me?  I'm feeling a little desperate here!

 

Many thanks.

 
Replies
  • Currently Being Moderated
    Jul 15, 2010 4:52 PM   in reply to kitsullivan

    I am having the same problem....The book

    shows on my Kobo, but when I try to read it it say

    "the contents you are trying to view are blocked " and to use my adobe reader ID to authorize my E-reader with the Kobo desktop application or adobe digital editions..I think I authorized it but the book is still locked...???

     
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    Jul 27, 2010 7:15 AM   in reply to kitsullivan

    Tried this & went to the .Adobe Digital Edition file and there is a file there called device which is an .xml file.  There are no others, not even with numbers.  Am I missing something?

     
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    Jul 27, 2010 7:52 AM   in reply to ginamig276

    Nevermind, I was able to fix it another way.

    I uninstalled ADE.

    Reinstalled ADE.

    Factory Reset my Kobo.

    Downloaded my library book to ADE.

    Then plugged Kobo into my laptop.

    ADE automatically detected Kobo and reauthorized.

    Synced to Kobo.

    Book opened perfectly!

     
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    Aug 17, 2010 2:56 PM   in reply to ginamig276

    Thank you, thank you!  I tried this and it worked.  I was so frustrated as I received

    chat"help" from Adobe and he couldn't figure out how to fix it.  This really needs to be in the

    troubleshooting section of KOBO as I spent over an hour trying to fix this issue.

     
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    Aug 18, 2010 6:02 AM   in reply to Stuttgart123

    I'm so glad it worked for you!  I know it was incredibly frustrating for me but I've had my Kobo over a month now and I LOVE it!

     
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    Sep 20, 2010 10:31 PM   in reply to bulpelky

    I had the same problem with downloaded library books. In my case, things used to work with my old AdobeID, but I needed to use a new one. What I ended up doing was similar to the reinstall steps above, but with the additional removal of some Kobo folders:

     

    - deauthorize my Kobo in Adobe Digital Editions (ADE) using Ctrl-Shift-E
    - deauthorize my computer in ADE using Ctrl-Shift-D
    - remove the My Documents\My Digital Editions folder from my computer
      WARNING: backup your books if you need to. I didn't care myself since I could redownload.
    - remove the G:\Digital Editions and G:\.adobe-digital-editions folders from my Kobo (G: is the drive my Kobo uses on my computer).
    - unplug the Kobo
    - reset the Kobo to factory settings via the Settings->Advanced choice in the Kobo menu.
    - reinstall ADE, authorize the computer to my new Adobe ID
    - plugin the Kobo, authorize it to my new Adobe ID

     

    I then downloaded a new library book and success! I am reading it on the Kobo.

     

    I found that the G:\.adobe-digital-editions\activation.xml was continuously present and referring to my old AdobeID. I needed to have it refer to my new one. This was probably the basic reason my new content was unreadable. Removing the file did not directly help. Removing the entire .adobe-digital-editions folder then doing a factory reset, and then reauthorizing finally made an activation.xml that referred to my new Adobe ID.

     
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    Oct 27, 2010 7:25 PM   in reply to ginamig276

    Yes! This is the answer to what I suspect is a very common problem. This worked like a charm for me after three (useless) phone calls to Kobo's helpline and one useless online "chat" with Adobe -- none of them had a clue.

    Thank you!

     
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    Dec 5, 2010 4:52 PM   in reply to kitsullivan

    I have authorization problem with

    my KOBO e-reader and Adobe   Please resopnd to gspann@centurytel,net

    -

     
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  • Currently Being Moderated
    Dec 31, 2010 10:18 AM   in reply to rblaa2

    Thank you so much! I was having a problem getting library books on my Kobo. I did all these steps (besides removing ADE from my computer) and then was able to get the library book on my Kobo. Something must have been messed up with the device authorization but there is no way to re-authorize it without resetting the Kobo to factory settings.

    Thanks for your help! (And the Kobo customer support told me that there was something wrong with the file from the library)

     
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    Jan 15, 2011 5:30 AM   in reply to rblaa2

    Okay I have followed all the steps and it is still telling me that my books are locked and clues?

     
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    Jan 15, 2011 12:48 PM   in reply to tor11-ray09-lee10

    Can you read the books in ADE itself?

     

    You might want to get in contact with Adobe and ask if they can reset

    the devices associated with your id.

     
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    Jan 30, 2011 4:51 AM   in reply to rblaa2

    This was the fix that I needed. Thanks so much for the step by step process. After a frustrating few hours this was the quick fix that allowed me to start enjoying my new KOBO. Thanks again !

     
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    Jan 31, 2011 2:36 PM   in reply to Coach Dawn

    I read all the 'fixes', followed the one back in July 2010, reset the Kobo, reloaded the book from the library, and still can't get the book loaded in a readable format from the library - at no point did a question come up to be answered about activating the device so I must be missing something.  I'm about to try a live body at Kobo unless someone else has another suggestion.

    JK

     
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    Jan 31, 2011 3:09 PM   in reply to junick read

    It took me several tries to get mine to work.  Kobo help site JUST Responded to my email from almost a month ago.

    I followed all the steps from above, and then I tried dragging the book to my literati memory.  That didn't work, so finally once I repeated all the steps and got the devise re authorized, I down loaded my library book and replugged in my literati.   I then instead of dragging a copy of the book from my digital down load file to the literati removable disc file, I  dragged the book from one bookshelf in the ADE to the book shelf labeled literati also in the ADE.  That did work for me finally.

     
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    Jan 31, 2011 3:46 PM   in reply to tor11-ray09-lee10

    Thanks for your response. I actually talked to a  Kobo technical rep who talked me through the process - basically a drag & drop from the ADE library to the Kobo icon on the same ADE page. Now the only problem is that the type is so small I can barely read the book and it doesn't respond to increasing the size in the normal way.on the Kobo. Increasing it to 125% or higher results in some of the page going off the Kobo page to the right. I may just read the book on my laptop and get it over with.

    Happy reading.

    June

     
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    Feb 2, 2011 1:25 PM   in reply to kitsullivan

    Thanks for your response. I talked to a Kobo rep and got it going but I may have to go your route next time I load a book.June

     
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  • Currently Being Moderated
    Mar 27, 2011 9:52 PM   in reply to kitsullivan

    I have the same problem but found the solution per chat with an Adobe Rep online. To authorize the troubled kobo ereader with authorizing the Adobe ID, first have the kobo plug in PC, then  deauthorize the ADE on your PC using CTRL+SHFT+D, (yes you will loose your downloaded library ebooks but you can reload them back.) Next, double click ADE again, then the Setup Assistant" will appear..you DEAUTHORIZE" the computer..this way the ADE will detect the kobo ereader, then you activate the ADE with your Adobe ID, which will recognize your PC and the kobo ereader. Now reload your borrowed DRM library ebooks
    to your PC and copy (drag and drop) to your kobo ereader. (You should be able to see the kobo ereader listed on the Adobe Digital Edition) Eject kobo ereader, and you should be able to read the DRM ebooks. Good luck!

     
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    Jan 4, 2012 11:25 AM   in reply to kitsullivan

    I'm a Mac user with two Kobo Touch eReaders and resolved the authorization issue thanks to this thread (and a bit of playing around). The first eReader authorized properly - the second did not. Even though Kobo #1 was proplerly ejected before disconnection, ADE got confused when I connected and tried to sync Kobo #2. It never brought up a second authorization request but Kobo #2's settings said it was authorized for my account. And, while it copied the library eBooks to it initially, it wouldn't allow me to view them on the Kobo. After much fiddling, I removed the eBooks from Kobo #2 and it wouldn't let me copy them back. I tried re-installing ADE and it still wouldn't work. I know, totally confusing.

     

    Anyway, since we have more than one computer in the house, we did the following for simplicity's sake:

     

    1. Reinstalled ADE on my Mac, which will be used with Kobo #1

     

    2. Installed ADE on my husband's Mac using my account (which is linked to our local library card)

     

    3. Did a Factory reset on Kobo #2

     

    4. Synched Kobo #2 on husband's computer (this only worked AFTER we did the factory reset of the Kobo)

     

    To avoid confusion, we're going to keep it this way. I could probably have both of them synched to my Mac, but I'd rather not go through that kind of headache again. (PS; setting up and reading library eBooks on my iPad was dead easy by comparison. Just FYI!)

     

    Good luck, everyone!

     
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