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igeterrors
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Adobe Photoshop CS3 Extended freezes on startup under Windows 7 Ultimate 64-bit - No splash screen

Jul 17, 2010 3:09 PM

I installed my licensed copy of Adobe Photoshop CS3 Extended today as part of my install a bunch of software after a reinstall of Windows (due to viruses).  I did a completely fresh install of Windows 7 Ultimate 64-bit.  I've used Photoshop CS3 Extended for quite a while now so I know what to expect on startup but it was previously installed under Windows XP Professional (32-bit). Figured I would give Windows 7 a chance this time around.

 

Google searches aren't turning up anything.  When I attempt to start the application, I get a window with the title "Adobe Photoshop CS3" (no "Extended" - I seem to recall the title changes later) and the toolbar appears.  However, no splash screen appears and no Product Activation wizard appears - the application simply freezes on an empty frame and a toolbar.  I've tried running Photoshop as Administrator (right-click, "Run As Administrator"), but nothing changed there.  I tried uninstalling and reinstalling.  I tried upgrading to CS3 10.0.1.  Nothing works.  The application simply freezes before it gets anywhere.

 

I tried calling Adobe Support since this technically falls under installation issues but their phone support systems are down today.  Go figure.

 

Edit:  I hooked into Photoshop with the Visual Studio debugger and every single thread is executing some variation of WaitForSingleObject() or WaitForMultipleObjects().  The main thread is "executing" somewhere in AdobeLM_libFNP.dll (at address 09619d81 - if I had debugging symbols for CS3, I could provide a function).  There are nine threads "running" at the point the freeze occurs - but all of them are technically suspended due to the functions they are executing - and one thread is in a suspended state.

 
Replies
  • Currently Being Moderated
    Jul 17, 2010 3:47 PM   in reply to igeterrors

    What type of disk are you trying to install from? Is this the Adobe disk or one you copied the software on? If the software was copied from your infected computer chances are that the software may be infected. Same goes with your other software. Same can happen with external drives too.

     

    If you bought PS CS3 from Adobe as a download you can go to the Adobe website, your account and then re-download the software.

     
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  • Currently Being Moderated
    Jul 17, 2010 5:38 PM   in reply to igeterrors

    Look in the Windows 7 event viewer.

    The problem will be listed in there with more detail. Post the results here so someone can take a look at it.

     
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  • Currently Being Moderated
    Jul 17, 2010 8:15 PM   in reply to igeterrors

    Go into MSconfig. Under the startup tab look for Adobe CS3 Service Manager and ensure it is checked. If not check it and reboot. Flexnet will not start resulting in PS CS3 not starting unless Adobe CS3 Service Manager is checked.

     
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  • Currently Being Moderated
    Jul 18, 2010 4:14 AM   in reply to igeterrors

    I don't have CS3 installed anymore. I googled CS3 with your problem and it mentions Bonjour Service.

    In msconfig, Startup is there a Bonjour Service installed and checked?

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
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    Jul 18, 2010 8:14 AM   in reply to igeterrors

    Wow, 6 minutes of video to tell people how to type one command, reboot a computer, and delete a folder.  And they didn't even bother to make the window wide enough to hold the whole command, so people who might need to be shown that level of training will still get it wrong.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 19, 2010 9:26 PM   in reply to igeterrors

    Did some more searching. Found this about the Twain driver. Maybe this might help.

     

    http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/2ed 659f5-8f3f-44d8-8a9d-a78f2abb7313

     
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  • Currently Being Moderated
    Jul 23, 2010 8:38 AM   in reply to igeterrors

    It's pretty obvious by your writing that you know your way around the guts of Windows, so I'm not implying that your doing anything wrong - but - if PS CS3 is your 'main' reason for running this computer, maybe you should go back to XP. I don't know if your Win 7 is an upgrade but if it is, I'd reformat, get a clean install of XP SP3 (let Windows Update do it's thing too) running smoothly, install CS3 (with all its crap too) and make sure that's going good.

     

    And then, Let Windows upgrade itself and CS3 to 7. Worth a shot?

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
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    Jul 23, 2010 9:51 AM   in reply to igeterrors

    I applaud your tenacity, I really do.  It's clear you're going to make them make it work.  It's still a supported product after all.

     

    However, one has to wonder whether you've spent more than the several hundred dollars in your time (and maybe phone bills) that it would take to just buy the upgrade to CS5.

     

    -Noel

     
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  • Noel Carboni
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    Jul 24, 2010 12:50 PM   in reply to igeterrors

    More power to ya!

     

    -Noel

     
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  • Noel Carboni
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    Jul 27, 2010 11:38 AM   in reply to igeterrors

    Thanks for following up and letting us know what made it work.  I wasn't even aware of the Licensing Repair Tool.  Notably, per Adobe's page prior to the link you posted, it's for:

     

    • Acrobat 8 and 9
    • Creative Suite 3 and 4
    • Photoshop Elements and Premiere Elements
    • Director
    • Technical Communication Suite

     

    -Noel

     
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