I have the same problem...

Hi,

Thank you very much for your support.

I have a new MacBook Pro.

I recently downloaded the trial version of Dreamweaver and Flash Pro.

Then, following the procedures on this site:

http://labs.adobe.com/technologies/widgetbrowser/

I downloaded adobe Air and installed it. Then I downloaded Widget browser but

when I want to install it, the installation doesn't complete. I get always the

following window:

Application Install

Adobe Widget Browser

Sorry an error has occurred

The application could not be installed. Try installing it again. If the problem

persists, contact the application author.

Error# 2038

By the way, I checked but the file com.adobe.widgetBrowser... doesn't exist in my username/library/preferences folder.

Your help is highly appreciated,

Thanks,

There is another file that could have the wrong permissions can you try deleting username/library/Application Support/Adobe/AIR/ELS/com.adobe.WidgetBrowser.##############.  Then restart the widget browser.  If it cannot recreate this folder than AIR does not have the correct permissions to write to this folder. Can you run other AIR applications on your machine?  For Example Launch the Adobe Community Help System, From Dreawmeaver's Help menu, select Dreamweaver Help.

If all else fails try re-installing AIR 2.0.2 from here: http://get.adobe.com/air/

-Scott

Sorry that you are having this problem.  We have not been able to reproduce this problem at Adobe I am trying on my MacBook Pro with 10.6.4.  And on my Quad Core Tower it is running fine on 10.6.3 and I just updated to 10.6.4 still works fine.  Can you see the thumbnails for the Widgets in the Adobe Exchange view okay?  From the other screenshots it looked like there was a problem displaying text, perhaps it is a font selection issue we are using Arial but should default to another appropriate font for Asian OS.  Can you post a screen shot of what you are seeing? What language version of the Operating System are you using?  Do you have any font utilities installed?

Can you try creating a new user account on the machine and see if that enables you to see the Widget Browser.  Also can you make sure that you have latest version of AIR installed 2.0.2 which you can get from here. And can you run other AIR applications, for example launch the Dreamweaver Help System the Adobe Community Help Client is an AIR app. If creating a new account fixes the problem can you delete the following files and relaunch Widget Browser username/library/application support/Adobe/AIR/ and /username/library/preferences/com.adobe.WidgetBrowser.########## where ###### is a long hex number. And username/library/application support/Adobe/WidgetBrowser.

Thanks in advance for helping us figure out what is causing this problem!

Scott Richards

Dreamweaver Team

I think this is a permissions issues since it works fine with a new account. I am seeing similar behavior, if I delete the com.adobe.WidgetBrowser.##### in username/library/preferences set the permissions to preferences folder and subfolders to Read Only and try to launch Widget Browser it is displaying the menu items but no blank screen with lines on it.

Can you make sure that the Preferences folder and all subfolders have write permissions by clicking on yourUsername/library/preferences folder select Get Info. For the current user make sure the Privilege is set to Read & Write.

For good measure do the same to

username/library/Caches

&

username/library/Appplication Support

Delete the com.adobe.WidgetBrowser.##### folder and all its subfolders  launch and it should recreate this folder with subfolders /Local Store/Images Cache (where we download and cache the thumbnail images of the widgets).  We want to resolve this problem so if this doesn't work could I set up a connect session with you to see what is going wrong on your machine?  Email me privately

Thanks and apologies,

Scott Richards

Dreamweaver Team

I'm having a similar problem on 10.6.4. I have tried all of the above suggestions but can't get WB to launch completely. Last attempt required a force quit.

Scott,

I am not in front of that machine until tonight but I can tell you 

that I do use Linotype FontExplorerX to manage my fonts. I'll check on 

Arial tonight. Also, I downloaded the DW CS5 trial (had been using 

CS4) to see if that made a diff, but no.

Thanks for working on this,

Fred

Fred Ehmann

Acting Art Director,

NJN Public Television

I disabled FontExplorerX, restarted finder, then checked font book--there were duplicate Arial files which I resolved. Then I tossed the widget prefs again before attempting to launch WB, but still got the blank window.

Thank you all for your patience and help in narrowing down this Mac problem with the blank screen on launch.  I have posted builds with 4 potential fixes. Since we are unable to reproduce this problem we need your help to try out these fixes.  Can you try installing the builds at the following location and let me know which one(s) fix the problem. Can you please try all of the builds out?  We need to figure out the best fix to go with that will fix it for everyone experiencing the problem.

I am specifying the following fonts:

WidgetBrowser1.air = Arial, Helvetica, "_sans";

http://srichards.host.adobe.com/widgetBrowser/WidgetBrowser1.air

WidgetBrowser2.air = Helvetica, "sans";

http://srichards.host.adobe.com/widgetBrowser/WidgetBrowser2.air

WidgetBrowser3.air = Arial, Helvetica;

http://srichards.host.adobe.com/widgetBrowser/WidgetBrowser3.air

WidgetBrowser4.air = Clean; (Adobe Clean Font embedded)

http://srichards.host.adobe.com/widgetBrowser/WidgetBrowser4.air

Thanks in advance,

-Scott Richards

Dreamweaver Team

My results are as follows:

Installer-1 closer than before but no

Installer-2  Yes

Installer-3 No

Installer-4 also Yes

Thanks for staying on this. I'm loving widgets so far...