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A.Bes
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Jerky Playback Premiere CS4 and Win 7?

Dec 27, 2009 11:16 AM

Hey

 

I tried scanning through a bunch of posts to see if anyone else was getting a similiar issue, but couldn't find an answer.


I recently just upgraded my system :

 

Windows 7 64bit

Adobe CS4 suite

i7 920 processor

Asus P6T SE mobo

6gigs of RAM

ATI Radeon 4800hd graphics card

 

250gig 7200rpm OS and Prog Drive

640gig video Drive

300gig Scratch Drive

 

Fresh Install, not an upgrade.

Did all the win 7 and premiere updates and the ATI updates.

 

My problem is I have loaded up a project that I originally edited in CS3 premiere, loaded it into CS4, let everything load and index.

My playback is pretty jerky. My new system is way faster then my last setup and yet it is running very very poor.


The footage in question is DV footage. shot on DVX100b (24pa) I made sure and checked that CS4 imported it into a proper sequence and everything seems to be lined up properlly.

 

Am I doing something wrong?

 

I checked some HDV footage that wasnt playing on my previous set up, which now playsback in a premiere timeline on current setup.


Are there any codecs that I should download? I dont want to rape the system with random codecs and crap.

 

any info would be greatly appreciated.

 

Thanks

Abes

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    Community Member
    Dec 27, 2009 11:21 AM

    Abes,

     

    With this footage on the Timeline, is there a red, a green or a yellow line above the Timeline? How is playback when you hit Enter, to Render it? Yellow will indicate that you have a mis-match between your footage and your Project/Sequence Preset.

     

    Also, check your Hardware Acceleration settings. If min, try max. If max, try min. If you get an improvement, test by incrementing up, or down, until you get problems and then go back one increment.

     

    Check your OpenGL settings, and test.

     

    You've got the very latest ATI driver, right?

     

    God luck,

     

    Hunt

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    Dec 27, 2009 12:44 PM

    Well, at this point, I am out of ideas. You should NOT need any additional CODEC's with that footage. I am also a big fan of not installing any CODEC's (especially any "packs") that are not needed. Then, I will install just the one(s) that I need and try to go to the source for those, even if they cost $, and similar are free. I agree with what you have done so far.

     

    Now, for playback of non-AVCHD footage, the I/O sub-system is highly important, but IIRC your I/O on this machine (3x HDD's allocated well), that should not be an issue.

     

    Maybe others will spot something important that I am missing. Here's hoping.

     

    Good luck,

     

    Hunt

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    Community Member
    Dec 27, 2009 1:40 PM

    Try running my Premiere Pro CS4 hardware benchmark (PPBM4) and lets see how well your system is set up and tuned.  Email me the results and I will try to comment to you on how it looks in comparison to the others shown on the results page.

     

    The benchmark is totally Adobe DV format, see how it works!

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    Adobe Employee
    Dec 28, 2009 4:36 AM

    A.Bes,

     

    Try these two things:

    1. Clear your preferences on CS4
    2. Do a new CS4 project and then import the CS3 project into it.

     

    If that fails, you might try exporting an EDL from your CS3 project (via CS4), do a new project import the EDL and relink the media.  This is a shot in the dark, but it's worth a shot.

     

    Dennis

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    Dec 28, 2009 12:39 PM

    Ok... card worked on "old setup" but not on Win7

     

    My GUESS is that the vendor needs to update their device driver

     

    Note that this happens every time Windoze (or Apple Mac!) comes out with a new OS... it takes the hardware and software vendors "some" amount of time to issue updates... and some never do for old products, they just develop new products

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    Apr 3, 2010 2:23 PM

    Hi

     

    Saw your thread post on the Adobe Premiere Forum  - whilst searching for inspiration on almost exact same scenario I have.

     

    I have upgraded to CS4 and Win 7 64 bit / i7 processor - new AVCHD camera.

    On Win 7 64 bit and ATI Radeon 5750 card - performance is horrible

    Same as you - if I enlarge program window playback - it looks like 5 frames per second

     

    Has your setup totally stablised OK now with your new Graphics card?

    Maybe I will have to return the ATI card ?? - I'm more or less convinced it is my Radeon 5750 causing the problem.

     

    I found that CS4 can run AVCHD on my Win XP computer (Intel Dual Core) without these issues (Radeon 1950 graphics).
    render to Blu ray takes a long time though - hence reason to go Win 7 / i7 CPU Quad core.....

     

    Seems quite a few people have same issues.........

     

    Regards

     

    Nigel

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    Community Member
    Apr 3, 2010 2:43 PM

    Nigel,

     

    Before you chuck the card, do you have the very latest driver for it?

     

    Good luck,

     

    Hunt

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    Community Member
    Apr 4, 2010 1:12 PM

    Thx Hunt

    No chance of chucking the card (not at £150) - I want to get to the bottom of this with Adobe Support.

    Have tried nearly everything suggested on the Forums now.

     

     

    I'm convinced this is a SW issue and not a configuration issue.

     

    If anyone has the Radeon 5750 card working 100% with Win 7 64 Bit on Premiere CS4 please tell me the magic formula

     

    Thx

     

    Nigel

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    Community Member
    Apr 4, 2010 1:19 PM

    Im really struggling here and with a s

    erious deadline looming. Made the stupid mistake of thinking downloading and installing the CS4 version of

    Premiere Pro would solve some of my issues I had with Premiere pro 1.5 W

    RONG yes I can export to useable media much more easily but, my imported tiff rendered sequences are

    impossible to edit properly because of the extreme jerkyness of the playback monitor box. same thing when I view the section in the preview monitor.

    Simple dissolves are missed completely in the monitor just jump on by . Even worse, installing cs4 has stopped my PP1.5 from functioning has a bunch of catastrophic errors

    Anyone got a toupe I could use ??

    or an answer of some kind the the impossible Jerkies ?

     

    regards Paul Buckland

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    Apr 4, 2010 1:22 PM
    I'm convinced this is a SW issue and not a configuration issue.

     

    I'm convinced of the contrary. I have to trouble with 4 tracks of AVCHD 29.97i, XDCAM-EX 25i and HVD 25i intermixed on the same time line, with multiple effects like 3-way CC, Gaussian blur, tint, motion/scale/position and opacity effects and some others, plus a number of transitions in one time line to play back smoothly without rendering. Even when these effects are keyframed with bezier curves. Fast scrolling is no problem either. All with previews set to high quality. And my video card is only a HD4870.

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    Apr 4, 2010 1:26 PM

    Paul,

     

    Please tell us about your TIFF sequences, especially their pixel x pixel dimensions.

     

    Then, tell us about both your Sequence Preset and full details of your other Assets in that Timeline.

     

    Do you have red lines about any of these Assets in the Timeline? Does playback improve if you Render?

     

    Last, please give us complete details of your system, paying special attention to the I/O sub-system, i.e. full details of your HDD's, and also your video card and driver version.

     

    Good luck,

     

    Hunt

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    Community Member
    Apr 4, 2010 1:41 PM

    The Tiffs are 1280x720 24 bit with alpha along with it. I however have told PP to ignore the alpha channel. Yes I have red lines and yellow ones and I have made aboslutely certain that the project is configured precisely to my HD format. My system is a BOXX Dual Core Dula processor ADM 1.8ghz with 8 gig of RAM and a raided drive of half a terrabyte. in other words two 500gig drives (WDC WD2500) seen as one 500gig drive within windows XP pro x64. Nvidia Quadro FX 1500 card. It has the latest driver dated 1/26/2010 and is 6.14.11.9187 Presets 1280x720 Progressive scan, Video preview as default Microsoft AVI Codec: DV 24p advanced

    is that it ?

    hope so and thanks for responding

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    Apr 4, 2010 1:42 PM

    Thx Harm

     

    But your 4870 is not the 5750 Radeon card ....so when I said SW issue I did not mean CS4 - my suspicions are with the card / SW driver combination and CS4...Win 7 64 bit.

    I'm still trying to find out if anyone has successfully deployed this ATI Radeon 5750 card (relatively new) with CS4 and Win 7 64 Bit...

     

    If yes - please let me know - then I need the magic formula to configure Win 7....Step by Step

     

    This should be repeatable if this has been done before

     

    Do Adobe certify any graphic card combinations in their valildation labs?...is 5750 in the list?.

     

    Btw - I have spent all day on the links you sent - CC cleaner is a neat tool - thx...that cleared an previous fragment of a non valid ATI SW install

     

    Also tried some stuff on servces.msc Win 7 tuning from blackviper site - but all made no difference I'm afraid

     

     

    Br

     

    Nigel

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    Community Member
    Apr 4, 2010 2:04 PM

    Of course, when I typed:

     

    I have to trouble

     

    I meant NO trouble. Sorry. Probably fatigue, a lousy keyboard that I need to exchange, and the stupid thing that often my thoughts are faster than my typing, so I have a tendency to skip typing words that were in my mind, but not in the post.

     

    Nigel, you may have seen it before, but this third guide here also applies to Win7, at least for the majority.

     

    How to get the best from a PC? Some guides...

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    Community Member
    Apr 4, 2010 4:25 PM

    Thank you for the details. All looks good there.

     

    How about the HDD's? What speed (7200 RPM min.), and free space?

     

    How do the TIFF's play, when you Render them by hitting Enter - red line will turn green?

     

    Good luck,

     

    Hunt

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    Apr 5, 2010 9:03 AM

    I have an "experimental system that I push for benchmarking.  Originally when I set this system up I grabbed a Quadro FX1700 and went with Windows 7 default drivers.  I was not reaching the profrmance I expected from an ASUS x58 based board.  I replaced the Quadro card with a GeForce 6200 256 MB PCIe (about $50) card and my benchmarks went up to my expectations!  So I guess that there may be some cards and some drivers that can cause problems

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    Apr 6, 2010 11:30 AM

    Thanks everyone for pitching in. I didnt reply sooner because my deadline was

    pressing hard. Finally managed to create output with CS4

    . Also found that the reason my old PP1.5 was crashing was because I was trying to load a project that had already been saved out by me in CS4 What an idiot LOL I put it down to pressure.

    But, on to the meat of the issue. First, in answer to an earlier question, yes once i have rendered a preview my monitor scrubs and plays properly however, Its totaly counter intuative to the way one edits a movie. the whole pre-rendering twaddle interferes with the creative process in my opinion. In PP1.5 even if sometimes a little scratchy a simple cross or additive dissolve would preview perfectly fine. This meant that the software didnt encroach upon what should be a transparent to the editor process. I come from 16 and 35mm film and video as a background and of course this stuff has come a long way since then, Im talking 1969 by the way.

     

    But surely in so many ways PP CS4 is almost a monster step backwards. 

    If basic footage needs pre-rendering to work well in the time line, why isnt that an option at import time ?  Then at least dissolves and the like would be the only thing the processors need to worry about if the basic image blitting to screen has been taken care of by what I imagine is some kind of proxy.

     

    OK thats my 4 penneth as they say in my mother blighty.

    regards Paul C Buckland

     

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    Apr 16, 2010 3:17 PM

    Harm

     

    I thought I should come back to draw a line under the thread I started about bad playback in preview window with Radeon 5750 graphics card and CS4 under Win 7 64 bit.

     

    Well I tried every driver going with ATI Radeon 5750 without success.

     

    I cut my losses and purchased an NVidia GTS250 card with 1G DDR3 memory.

     

    Loaded the NVidia CD based Win 7 64 bit driver

    Hey presto - problem solved

     

    Conclusion - there is a definite incmpatibility with this ATI Radeon 5750 card/Driver with Win 7/64 bit and CS4.

     

    Unfortunately purchasing the ATI card was an expensive mistake.

     

    I tried to ask Adobe support about this - but I will give them 1 out of 10 score because I received no valuable input.

     

    I am totally un-impressed by quality of Adobe tech Support.

     

    It would be a positive conclusion to this if Adobe Tech Support could actually validate this ATI 5750 Graphics card under Win 7 64 Bit using Catalyst 10_3 drivers/suite and see what results they get too....or is that asking too much?

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    Community Member
    Apr 16, 2010 3:37 PM

    This is so weird. Of course I have the previous generation ATI HD4870, but use the same 10.3 driver and have never experienced your problem. Now, there were problems with the 5xxx and the 10.2 driver, which was corrected with a hot patch.

     

    Can you run Process Explorer with the 5750 card installed, set it to allways on top and then try to play back your time line and identify all the processes that use the CPU during playback. Also, turn on the View system information and tell your CPU utilization during playback. If you post a screenshot from this info during playback, maybe we can see what is hampering a fluid playback.

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    Community Member
    Apr 16, 2010 4:18 PM

    I would definitely file a Bug Report on this, with full details.

     

    When PrElements 8 was released, there were immediately some issues with nVidia and ATI/AMD drivers. Adobe did assign (or he did it on his own time) an employee to investigate this in the forum. He gathered as much data, as he could, and soon PrE 8.0.1 was released and it seems that most video driver issues were handled - at least until the next generation of drivers.

     

    In that case, things were done.

     

    Good luck,

     

    Hunt

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    Apr 18, 2010 2:08 PM

    Thanks Hunt

    I have filed a bug report on this, as you suggest.

    By the way - I tried using the Grass Valley Neo 2 booster edit SW that came with the Panasonic camera - before I took out the ATI Radeon card.

    This worked perfectly editing AVCHD material with the Radeon card - so definitely some combination of CS4 and this ATI Graphics driver under Win 7 64 bit.

     

    Regards

     

    Nigel

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    Community Member
    Apr 18, 2010 2:11 PM

    Nigel,

     

    Interesting about the GV Neo. Not sure if that is the product that many others use, but they seem to have good fortune with Neo.

     

    Thanks for reporting and good luck,

     

    Hunt

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    Community Member
    Apr 19, 2010 6:31 PM

    Just want to throw in my experience. I had:

    Win 7 64bit OS

    Nvidia 6800 GT video card

    4 gigs RAM,

    Dual Core E 6750 CPU

    Premeire Pro CS4

     

    Everything worked fine until I upgraded to an ATI 5770 card last week. Playback is completely unuseable. I have upgraded to current drivers, no improvement. This is the identical problem others are describing. Sounds like I need to go back to NVIDIA!  Loading projects that ran fine before produces extreme jerkiness. Perhaps one frame every 5 to 10 seconds! YEOW!

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    Community Professional
    Apr 19, 2010 6:35 PM

    Another user solved this by rolling his ATI drivers back to version 9.8.

     

    -Jeff

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    Community Member
    Apr 20, 2010 9:06 AM

    Yes - confirms my concern about the ATI 57XX series Win 7 64 bit and Premiere CS4 combination

    Waiting for Adobe Tech support to respond to my request in bug report which I filed, me but heard nothing.

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    Apr 20, 2010 11:02 AM

    Update on ATI 5770 problems!

     

    Thanks Jeff;

     

    I just removed my Catalyst 10.3 driver and installed 9.8 as you suggested. Video playback is now normal. Jerkiness is gone! I wonder what ATI changed in the newer driver that makes the 5XXX series cards unuseable for Premeire Pro?

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    Community Member
    Apr 20, 2010 12:48 PM

    Cannot address the ATI Catalyst, but not that long ago, a series of nVidia drivers had two gamer-only modules, that installed by default and turned ON - PhysX and 3D Stereovision. The trick with those was to just disable those two modules. It appears that later nVidia drivers have either fixed the interaction between those two modules and Adobe programs, or now they default to OFF. Probably something similar, but I have no clue what it might be.

     

    Good luck,

     

    Hunt

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    Community Professional
    Apr 20, 2010 12:53 PM

    You're welcome.

     

    According to that same user, you can safely update to 9.11 without compromising your video playback.

     

    -Jeff

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    Community Member
    Apr 22, 2010 11:51 PM

    I'm having a similiar problem as well.  I have a brand new i7 960 3.2ghz computer 6gb ram, 1.5tb 7200rpm HD, ati hd5600gpu.  I have premiere installed and what ever video I import it'll play perfectly smooth, even unrendered except every few seconds it'll jerk. This also happens even after a preview renders Almost like it's reapeating 3 frames over every 5 to 10 seconds.  It's ever so slight, but i cant seem to get rid of it.  It'll scrub fine but no matter where i play the clip, timeline, monotior 1 or 2 it'll behave the same.  Play perfectly smooth but every 5 to 10 seconds have a micro stutter  However this doesn't affect the final export, only during the editing session.  I've tried different drivers and settings but nothing seems to help.  Anyone ever have this problem?  Thanks.

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    Apr 23, 2010 5:08 AM

    I think this is linked to the similar issue I was having with ATI Catalyst drivers...I'm still waiting for Adobe Technical Support to get back to me on this. The NVidia GTS 250 card + Win 7 64 bit Drivers have solved the issue

    Regards.

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    Apr 23, 2010 5:12 AM
    1.5tb 7200rpm HD

     

    Is that all? Minimum requirements state a DEDICATED 7200 RPM disk and that is absolutely minimum. For normal editing at least 3 SATA disks are required.

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    Apr 23, 2010 8:00 AM

    JonesVid,

      Yeah that's what I was thinking.  I might just live with it for now instead of shelling out for a new card, since it's very slight and doesn't affect the final output. Let me know if you ever hear form Adobe Tech support.  Thanks.

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    Apr 23, 2010 8:16 AM

    Harm Millaard wrote:

     

    1.5tb 7200rpm HD

     

    Is that all? Minimum requirements state a DEDICATED 7200 RPM disk and that is absolutely minimum. For normal editing at least 3 SATA disks are required.

     

    Harm,  I also have another 2tb 7200 rpm and a 500gb 7200 drive but I don't use it with Premiere.  I was not aware 3 drives were minium for Premiere.  I'm not a professional or editing a feature length film and Premier ran fine on my 4 year old core 2 laptop with a single 500gb drive.  Rendering times were a pain in the butt, but it worked.  Crashed sometimes but never had any playback problems.  Regardless I'm pretty sure it's a software issue. I could be worng though.  Thanks.

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    Apr 23, 2010 8:31 AM

    With those three disks, I would set it up as:

     

    C: (500 G) OS & programs

    D: (1.5 TB) pagefile, scratch, media cache, previews

    E: (2 TB) media

     

    That is assuming all disks are (e)SATA.

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    Adobe Employee
    Apr 23, 2010 8:43 AM

    3 drives are not required by Premiere Pro, but Harm's suggested mix is good to have.  At a minimum you want to have two drives (one for OS and Apps and one for media).

     

    hope this helps,

    Dennis

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    Apr 23, 2010 8:45 AM

    Harm,

      Yeah they are all SATA drives.  I appreciate the advice, but I've spent so many hours on this issue that I should count in days.  I've lost the spirit to spend anymore time.  For now I think I'll just deal with it, since it's not affecting final output.  If I get the energy I'll try what you said.  Thanks again. 

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    Apr 23, 2010 9:50 AM

    I do hope that your two larger drives are not "Green" drives.

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    Apr 23, 2010 9:56 AM

    Bill Gehrke wrote:

     

    I do hope that your two larger drives are not "Green" drives.

     

    I'm pretty sure neither of them are, I'll check again just to be sure.  If they were would that cause my issue?  Thanks.

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    Jul 29, 2010 8:58 AM

    Hmmm the last post in this thread is from April! I bumped into it by accident searching to play back my cs4 pp time line on the tv as well as on the program monitor. In Cs 2 I could see how to direct the output set up (I think in Preference)

    But this thread is depicting my problem as well! My display card is a Raedon X300/X550/x1050 (at least this is what I see under Display info (all this is a little much for me!). Perhaps by now all concerned would know if I need to change my card and for which one.  I also just checked my older pc for which I had to buy a new card as I used its for the new MB upgrade on my newer pc - unfortunately it's exactly the same!

    I was under the impression just for video editing I did not need one of those super card designed for games. Thank you for any advices.

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    Jul 29, 2010 9:24 AM

    Michelmnr

     

     

    Have you first tried updating your Display drivers for your current graphics card?. Might solve the issue......

     

    With the Radeon ATI 5750 card I had - various suggestions were to try the very latest drivers - or fall back to an old version

    there were certainly issues with drivers and Adobe Premiere CS4.

    The latest Catalyst drivers might solve the problem now but I have not opportunity to try them

     

    I had to solve this issue of bad Video quality (jerky) playback on PC  quickly - so I ended up installing an Nvidia GTS250 card in the system

    This immediately solved the issue and video playback is now smooth.

    I can redirect video timeline playback on both the monitor window and external HDMI monitor in parallel in High quality without any problems

    You re-direct to external device by right clicking on the top right icon within the right hand monitor window and clicking on Playback settings.

    I think this can be accessed via the Preferences menu too

     

    br

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    Jul 29, 2010 5:07 PM

    Thank you for this I'll have to try one of this two options then and of course the update first

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    Aug 21, 2010 5:48 AM

    Hi again. I did a little more reading and also tried my neighbour's Gygabyte ati Radeon 4350, (I think), that was supposed to be one recommended above others for video editing. It did not show much improvement in my case. The drivers were up to date which ruled out a fault in this area. My neighbour also belongs to a Photography Club and at the last meeting he attended, the guess speaker and actually the president of one or our clubs said he heard that CS3 and CS5 have little problem with display but CS4 does. I wonder if anyone could substantiate this too in this forum?

    I ended buying a NVDIA gygabyte GT220, I don't know if it's wishful thinking but I think my display has improved.

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    Community Member
    Aug 22, 2010 8:07 PM

    Hello

     

    There is a bug in the ATI Catalyst drivers. This bug somehow makes the preview video window in PREMIERE CS4 play very laggy. This problem started to appear after the Catalyst 9.11 driver versions. Please note that the 9.12 driver was released in december last year. So yes, this bug has been present for 9 months with many users complaining about it. Unfortunately ATI so far has been reluctant to fix this.

     

    I guess the only way to have this fixed is to keep sending reports to ATI / AMD and keep posting on their forums:

     

    http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3

    http://forums.amd.com/game/categories.cfm?catid=279

     

    And of course my personal lesson is to avoid ATI cards in the future.

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