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Indesign CS5 hangs after start - every time

Aug 3, 2010 7:21 AM

My new CS5 Indesign hangs after start and I have to force quit the program. I've not been able to use this yet and wonders if anyone can help me?

When I start Indesign I can start a new document, but as soon as I interact with the program i hangs and won't quit unless I force quit. I've tried to open an already existing file - which never opens. I also tried to open Indesign from Finder, not from the Dock.

I hope anyone can help me with this.

Best,

R. Henriksen

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Stix Hart,

Community Member

Aug 3, 2010 1:25 PM

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You could try this, then I'd clear out the recovery cache, and then if that doesn't work try a reinstall.

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lipstickdesign,

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Aug 4, 2010 12:43 AM

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Thanks, but this doesn't work for me. I've done both removing/renaming files and reinstalled indesign.

Best,
Roger

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marcusstringer,

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Aug 4, 2010 1:29 AM

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What computer and what specs (memory) etc etc...
Have you trashed your preferences?
can you open Photoshop, Illustrator etc ok?
Have you reinstalled it?

Are you runnning Suitcase or another font management projram?
if so try quiting it and then open InDesign...maybe a font conflict

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Stix Hart,

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Aug 4, 2010 3:42 AM

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The font problem or suitcase are possibilities, if they fail the next step is an uninstall followed by running the CS5 clean script.

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Eugene Tyson,

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Aug 4, 2010 5:36 AM

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I echo MarcusStringers request on your computer info, mainly OS.

Is there any peripherals like printers, scanners, or other devices plugged in to the computer, try unplugging them and restarting (it could be a clash with some peripheral device? If so find out which one, uninstall it and reinstall it)

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loopme,

Sep 13, 2010 7:18 AM

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I am having the same problem! Brand new iMac i7... installed CS5 from scratch (am not transferring over programs from the old machine; wanted this one to be super fresh & clean). Have used Photoshop and Illustrator so far fine.. but InDesign crashes as soon as I try to do something - I can create a new document, but as soon as I use the type tool, crash. Or, I can sometimes successfully open up an existing document (tried both CS4 & CS5 ones), but it crashes once loaded.

I've uninstalled. Then reinstalled. no luck.

I have not yet tried to disable Suitcase (Fusion 3). Will try this eve...

Hoping your problems have meanwhile been fixed. Any update?

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lipstickdesign,

Community Member

Sep 13, 2010 8:56 AM

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Hi!
A colleague of mine helped me with this. I tried Adobe support, but when they didn't find out, I didn't hear anything more from them. At work, a colleague of mine knows this kind of Mac/computer-fixer. His first suggestion was to remove all plugins and try to install them again - one by one. I found out that the korean/chinese/japanese charachter plugin called SING.InDesignPlugin caused my problem. I simply removed this from my Plugins/Text folder and InDesign CS5 worked fine.

I hope this will work for you too!

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Atticus_F,

Community Member

Oct 12, 2010 6:36 AM

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Hallelujah!

Been chasing this stinking problem all night. Thanks Lipstickdesign to you and your computer boffin friend!

May your camels always stand down wind of you!

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Phorna,

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Oct 12, 2010 10:46 AM

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May your camels always stand down wind of you!

You have just made my day!

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AndreasHille,

Jan 13, 2011 5:29 AM

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@lipstickdesign

Thanks! That worked like a charm. Been busting my head over this for some time now.

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camel837,

Jan 22, 2011 6:51 PM

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I can't thank you enough for helping. Been trying to figure this out for days!

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robg3,

Community Member

Feb 18, 2011 9:30 PM

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I've got to SING Lipstickdesign's praises too, for finding the culprit needle in the plug-ins haystack. Absolutely brilliant!

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Ozzyizzy,

Feb 22, 2011 12:16 AM

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Thank you so much for posting this, Lipstickdesign - I had exactly the same problem and your solution worked a treat!

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staycurious,

Nov 13, 2011 12:04 AM

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I want to thank you for posting this and figuring this out. I also had the same problem: I could not start InDesign after opening it. The beach ball would come up as soon as I moved the mouse. After deactivating the SING plugin, I can now work again. Thank you so much.

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BoudewijnvandenBerg,

Dec 19, 2011 5:08 PM

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Thank you!

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