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TWIS1962
Currently Being Moderated

Adobe Illustrator 15.0.1 Update Fails To Install

Aug 9, 2010 12:10 PM

I'm hoping for some help as the Adobe Illustrator 15.0.1 Update installation failed on me. Please see the screen grab of the message below. I own the Design Premium Creative Suite (Education version) and run it on my MacBook Pro OS X 10.6.4. I haven't had an update error before.

 

The support pages seem to give me a runaround when trying to email Adobe regarding the issue though they suggest I telephone them for $39. I'd rather not pay that for a problem with their update.

 

Has anyone else run into this? I've searched the forums and found nothing else. I think I sent a message to Adobe using their Adobe Support Advisor program but haven't heard anything yet.

 

I would really appreciate some suggestions.

 

Thank you!

 

TWIS1962update.png

 
Replies
  • Currently Being Moderated
    Aug 9, 2010 4:05 PM   in reply to TWIS1962

    I'm having the same issue, whether I use the Adobe Updater application or I download the update from Adobe's site.

     

    I ran the AdobeSupportAdvisor and it said it found no problems. Is there a log file I can manually look at to see what it says?

     
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  • Currently Being Moderated
    Aug 10, 2010 1:39 AM   in reply to TWIS1962

    Hi Twis and CraigularB

    Please post the log files here which are located at:

    win: \Program files\Common Files\Adobe\Adobe Illustrator CS5 15.0.1 ... .log.gz

    mac: /Library/Logs/Adobe/Adobe Illustrator CS5 15.0.1 ... .log.gz

    where ... is the date stamp and will help you identify the failure log. Be careful as installer logs are also in the same folder and are named in a similar manner but have 15.0 in the name after CS5 instead of 15.0.1 which is for patch.

     

    Thanks,

    Anirudh

     
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  • Currently Being Moderated
    Aug 10, 2010 4:39 AM   in reply to TWIS1962

    Here's my log - after several attempts / failures to update Illustrator.

     

    2010-07-28 10:53:58 -0400: Log created

    2010-07-28 10:53:59 -0400: Adobe Acrobat Updater encountered errorCode 260

    2010-07-28 10:53:59 -0400: Adobe Acrobat Updater encountered errorCode 1001

    2010-07-28 10:54:00 -0400: Adobe Acrobat Updater Helper received exception:

         Stopping due to error

     

    2010-07-31 16:59:14 -0400: Adobe Acrobat Updater encountered errorCode 260

    2010-07-31 16:59:14 -0400: Adobe Acrobat Updater encountered errorCode 1001

    2010-07-31 16:59:14 -0400: Adobe Acrobat Updater Helper received exception:

         Stopping due to error

     

    2010-07-31 18:32:57 -0400: Adobe Acrobat Updater encountered errorCode 260

    2010-07-31 18:32:58 -0400: Adobe Acrobat Updater encountered errorCode 1001

    2010-07-31 18:32:59 -0400: Adobe Acrobat Updater Helper received exception:

         Stopping due to error

     

    2010-08-01 16:11:23 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/current_version_url_templ ate.txt' contents: '/{MAJREV}/9.3.3/current_version.txt'

    2010-08-01 16:11:23 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/current_version.txt ' contents: '9.3.3'

    2010-08-05 07:34:46 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/current_version_url_templ ate.txt' contents: '/{MAJREV}/9.3.3/current_version.txt'

    2010-08-05 07:34:48 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/current_version.txt ' contents: '9.3.3'

    2010-08-09 07:23:02 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/current_version_url_templ ate.txt' contents: '/{MAJREV}/9.3.3/current_version.txt'

    2010-08-09 07:23:03 -0400: URL 'https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/current_version.txt ' contents: '9.3.3'

     
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  • Currently Being Moderated
    Aug 10, 2010 5:16 AM   in reply to afsteinman

    Hi Afsteinman,

     

    This seems to be an acrobat update failure. Please ask questions about it on Acrobat forum. Acrobat uses its own Update mechanism which is different than all other adobe products.

     

    Thanks,

    Anirudh

     
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  • Currently Being Moderated
    Aug 10, 2010 5:25 AM   in reply to bhatnaga

    Thanks.  I must have found the wrong log.

     

    But I am having an issue with Illustrator updating via Adobe Application Manager. 

     

    Where can I find the log that might indicate what the problem is?

     

    Alex

     
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  • Currently Being Moderated
    Aug 10, 2010 5:33 AM   in reply to afsteinman

    Hi Alex,

     

    Log files are located at:

     

    win: \Program files\Common Files\Adobe\Adobe Illustrator CS5 15.0.1 ... .log.gz

    mac: /Library/Logs/Adobe/Adobe Illustrator CS5 15.0.1 ... .log.gz

     

    where ... is the date stamp and will help you identify the failure log. Be careful as installer logs are also in the same folder and are named in a similar manner but have 15.0 in the name after CS5 instead of 15.0.1 which is for patch.

     

     

    Thanks,

    Anirudh

     
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  • Currently Being Moderated
    Aug 10, 2010 5:41 AM   in reply to bhatnaga

    Thanks.  I don't have any logs for Illustrator in that folder, but I am getting the update failure in Adobe Application Manager.  I've attached the error message screen.

    Screen shot 2010-08-10 at 8.40.21 AM.png

     
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  • Currently Being Moderated
    Aug 10, 2010 5:55 AM   in reply to afsteinman

    Sorry Alex,

     

    Screenshot doesnt help. Only log file does. Make sure you are going inside the library folder present inside the boot volume and not the library folder of the user you are logged on with. If patch was run, log will most definitely be there.

     

    Thanks,

    Anirudh

     
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  • Currently Being Moderated
    Aug 10, 2010 6:00 AM   in reply to bhatnaga

    OK.  I was using the library folder inside the user account rather than the boot volume.  Sorry.

     

    Here's one of the logs:

     

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Visit http://www.adobe.com/go/loganalyzer/ for more information

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    START - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    RIBS version: 3.0.122.0

    OSX version: 10.6.4 

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    deploymentFile option not given

    Create Required Folders

    Assuming install mode

    Looking up install source path

    Sync Media DB ...

    ::START TIMER:: [Sync Media DB]

    Pre check media db sync

    End of Pre check media db sync. Exit code: 0

    :: END TIMER :: [Sync Media DB] took 528 miliseconds (0.528 seconds)

    Ready to initialize session to start with ...

    ::START TIMER:: [CreatePayloadSession]

    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

    Updated source path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/ 15.0.1/AdobeIllustratorCS5

    Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

    Ignoring original data since install source is local

      Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

      Path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/ 15.0.1/AdobeIllustratorCS5/payloads/AdobeIllustrator15-mul-03081012304 0/AdobeIllustrator15-mul-030810123040.dmg

    --------------------  END  - Updating Media Sources -  END  --------------------

    Supported RIBS version range: [0.0.66.0,3.0.122.0]

    ----------------- CreatePayloadSession: machine is x86 ---------------

    [       0] Tue Aug 10 07:32:41 2010  INFO

    ______ Verify Dependency Subscribers ______

    [       0] Tue Aug 10 07:32:51 2010  INFO

    Overwrite property "extensionsOnly" to: 1

    Overwrite property "mode" to: silent

    Overwrite property "patchesOnly" to: 1

    Overwrite property "workflow" to: updater

    Found payload actions:

    Deciding what installer mode to use...

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

    Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

    END Setting requested payload actions

    Collected advanced path check information for INSTALLDIR

    INSTALLDIR is a well-formed path

    INSTALLDIR is not the root path

    INSTALLDIR is on a local volume

    INSTALLDIR is on a writable volume

    INSTALLDIR is not on a case sensitive volume

    INSTALLDIR passed path basic path validation: /Applications

    Payloads passed preflight validation.

    Call PreSession Custom Hook

    [       0] Tue Aug 10 07:32:52 2010  INFO

    Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

    ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

    [       1] Tue Aug 10 07:32:52 2010  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Installer Operation: PayloadInstaller

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Request to install payload

    [       1] Tue Aug 10 07:32:54 2010  INFO

    CustomizedPatch property not found in database

    Beginning installation for payload at /private/tmp/.tempdir3DIqzrMi/Install.db

    [       1] Tue Aug 10 07:32:56 2010 ERROR

    45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    45 Command ARKPatchCommand failed.

    [       1] Tue Aug 10 07:32:56 2010  INFO

    Completing installation for payload at /private/tmp/.tempdir3DIqzrMi/Install.db

    [       1] Tue Aug 10 07:32:56 2010 ERROR

    45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    45 Error rolling back command ARKPatchCommand

    [       0] Tue Aug 10 07:32:56 2010  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

    :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 4227 miliseconds (4.227 seconds) DTR = 0.946298 KBPS (0.000924119 MBPS)

    User specified overrideFile:

    Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

    No operation.  We're done:

    Updating driver data - Action: Remove driver entry

    Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

    [       0] Tue Aug 10 07:32:58 2010  INFO

    Total components installed: 0

    Total components repaired: 0

    Total components removed: 0

    [       0] Tue Aug 10 07:32:58 2010 ERROR

    The following payload errors were found during install:

    - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

    [       0] Tue Aug 10 07:32:58 2010  INFO

    Call PostSession Custom Hook

    :: END TIMER :: [Total Timer] took 23213 miliseconds (23.213 seconds) DTR = 1.20622 KBPS (0.00117795 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 6 error(s), 0 warning(s)

    ERROR: 45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    ERROR: 45 Command ARKPatchCommand failed.

    ERROR: 45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    ERROR: 45 Error rolling back command ARKPatchCommand

    ERROR: The following payload errors were found during install:

    ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

     

    Search the same string above to find when the error occured.

    ---------------------------------------------------------------------- ---------------

    Exit Code: 7 - Unable to complete Silent workflow

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Visit http://www.adobe.com/go/loganalyzer/ for more information

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    START - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    RIBS version: 3.0.122.0

    [       0] Tue Aug 10 08:24:07 2010  INFO

    OSX version: 10.6.4 

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    deploymentFile option not given

    Create Required Folders

    Assuming install mode

    Looking up install source path

    Sync Media DB ...

    ::START TIMER:: [Sync Media DB]

    Pre check media db sync

    End of Pre check media db sync. Exit code: 0

    :: END TIMER :: [Sync Media DB] took 917 miliseconds (0.917 seconds)

    Ready to initialize session to start with ...

    ::START TIMER:: [CreatePayloadSession]

    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

    Updated source path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/ 15.0.1/AdobeIllustratorCS5

    Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

    Ignoring original data since install source is local

      Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

      Path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/ 15.0.1/AdobeIllustratorCS5/payloads/AdobeIllustrator15-mul-03081012304 0/AdobeIllustrator15-mul-030810123040.dmg

    --------------------  END  - Updating Media Sources -  END  --------------------

    Supported RIBS version range: [0.0.66.0,3.0.122.0]

    ----------------- CreatePayloadSession: machine is x86 ---------------

    [       0] Tue Aug 10 08:24:11 2010  INFO

    ______ Verify Dependency Subscribers ______

    [       0] Tue Aug 10 08:24:42 2010  INFO

    Overwrite property "extensionsOnly" to: 1

    Overwrite property "mode" to: silent

    Overwrite property "patchesOnly" to: 1

    Overwrite property "workflow" to: updater

    Found payload actions:

    Deciding what installer mode to use...

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

    Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

    END Setting requested payload actions

    Collected advanced path check information for INSTALLDIR

    INSTALLDIR is a well-formed path

    INSTALLDIR is not the root path

    INSTALLDIR is on a local volume

    INSTALLDIR is on a writable volume

    INSTALLDIR is not on a case sensitive volume

    INSTALLDIR passed path basic path validation: /Applications

    [       0] Tue Aug 10 08:24:43 2010  INFO

    Payloads passed preflight validation.

    Call PreSession Custom Hook

    [       0] Tue Aug 10 08:24:44 2010  INFO

    Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

    ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

    [       1] Tue Aug 10 08:24:44 2010  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Installer Operation: PayloadInstaller

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Request to install payload

    [       1] Tue Aug 10 08:24:48 2010  INFO

    CustomizedPatch property not found in database

    Beginning installation for payload at /private/tmp/.tempdireWcLMNbK/Install.db

    [       1] Tue Aug 10 08:24:52 2010 ERROR

    45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    45 Command ARKPatchCommand failed.

    [       1] Tue Aug 10 08:24:52 2010  INFO

    Completing installation for payload at /private/tmp/.tempdireWcLMNbK/Install.db

    [       1] Tue Aug 10 08:24:52 2010 ERROR

    45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    45 Error rolling back command ARKPatchCommand

    [       0] Tue Aug 10 08:24:53 2010  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

    :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 9304 miliseconds (9.304 seconds) DTR = 1.71969 KBPS (0.00167939 MBPS)

    User specified overrideFile:

    Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

    [       0] Tue Aug 10 08:24:55 2010  INFO

    No operation.  We're done:

    Updating driver data - Action: Remove driver entry

    Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

    [       0] Tue Aug 10 08:24:58 2010  INFO

    Total components installed: 0

    Total components repaired: 0

    Total components removed: 0

    [       0] Tue Aug 10 08:24:58 2010 ERROR

    The following payload errors were found during install:

    - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

    [       0] Tue Aug 10 08:24:58 2010  INFO

    Call PostSession Custom Hook

    :: END TIMER :: [Total Timer] took 92913 miliseconds (92.913 seconds) DTR = 15.2401 KBPS (0.0148829 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 6 error(s), 0 warning(s)

    ERROR: 45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    ERROR: 45 Command ARKPatchCommand failed.

    ERROR: 45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    ERROR: 45 Error rolling back command ARKPatchCommand

    ERROR: The following payload errors were found during install:

    ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

     

    Search the same string above to find when the error occured.

    ---------------------------------------------------------------------- ---------------

    Exit Code: 7 - Unable to complete Silent workflow

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Visit http://www.adobe.com/go/loganalyzer/ for more information

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    START - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    RIBS version: 3.0.122.0

    OSX version: 10.6.4 

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    deploymentFile option not given

    Create Required Folders

    Assuming install mode

    Looking up install source path

    Sync Media DB ...

    ::START TIMER:: [Sync Media DB]

    Pre check media db sync

    End of Pre check media db sync. Exit code: 0

    :: END TIMER :: [Sync Media DB] took 626 miliseconds (0.626 seconds)

    Ready to initialize session to start with ...

    ::START TIMER:: [CreatePayloadSession]

    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

    Updated source path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/ 15.0.1/AdobeIllustratorCS5

    Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}

    Ignoring original data since install source is local

      Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5

      Path: /Users/Alex/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/ 15.0.1/AdobeIllustratorCS5/payloads/AdobeIllustrator15-mul-03081012304 0/AdobeIllustrator15-mul-030810123040.dmg

    --------------------  END  - Updating Media Sources -  END  --------------------

    Supported RIBS version range: [0.0.66.0,3.0.122.0]

    ----------------- CreatePayloadSession: machine is x86 ---------------

    [       0] Tue Aug 10 08:39:49 2010  INFO

    ______ Verify Dependency Subscribers ______

    [       0] Tue Aug 10 08:39:59 2010  INFO

    Overwrite property "extensionsOnly" to: 1

    Overwrite property "mode" to: silent

    Overwrite property "patchesOnly" to: 1

    Overwrite property "workflow" to: updater

    Found payload actions:

    Deciding what installer mode to use...

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul is: false

    Action string for  {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul  is install

    END Setting requested payload actions

    Collected advanced path check information for INSTALLDIR

    INSTALLDIR is a well-formed path

    INSTALLDIR is not the root path

    INSTALLDIR is on a local volume

    INSTALLDIR is on a writable volume

    INSTALLDIR is not on a case sensitive volume

    INSTALLDIR passed path basic path validation: /Applications

    [       0] Tue Aug 10 08:40:00 2010  INFO

    Payloads passed preflight validation.

    Call PreSession Custom Hook

    Calling the custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6}

    ::START TIMER:: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}]

    [       1] Tue Aug 10 08:40:01 2010  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Installer Operation: PayloadInstaller

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Request to install payload

    [       1] Tue Aug 10 08:40:03 2010  INFO

    CustomizedPatch property not found in database

    Beginning installation for payload at /private/tmp/.tempdirOiY7FL6h/Install.db

    [       1] Tue Aug 10 08:40:05 2010 ERROR

    45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    45 Command ARKPatchCommand failed.

    [       1] Tue Aug 10 08:40:05 2010  INFO

    Completing installation for payload at /private/tmp/.tempdirOiY7FL6h/Install.db

    [       1] Tue Aug 10 08:40:05 2010 ERROR

    45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    45 Error rolling back command ARKPatchCommand

    [       0] Tue Aug 10 08:40:05 2010  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

    :: END TIMER :: [Payload Operation :{7A75E573-6909-4D48-BDFA-D8ED118605A6}] took 4324 miliseconds (4.324 seconds)

    User specified overrideFile:

    Calling the ROLLBACK custom action code for pre-install for payload {7A75E573-6909-4D48-BDFA-D8ED118605A6} Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul

    No operation.  We're done:

    Updating driver data - Action: Remove driver entry

    Updating driver data successful. Driver entry was removed. ARP estimated size 0KB

    [       0] Tue Aug 10 08:40:07 2010  INFO

    Total components installed: 0

    Total components repaired: 0

    Total components removed: 0

    [       0] Tue Aug 10 08:40:07 2010 ERROR

    The following payload errors were found during install:

    - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

    [       0] Tue Aug 10 08:40:07 2010  INFO

    Call PostSession Custom Hook

    :: END TIMER :: [Total Timer] took 23562 miliseconds (23.562 seconds) DTR = 1.69765 KBPS (0.00165786 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 6 error(s), 0 warning(s)

    ERROR: 45 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    ERROR: 45 Command ARKPatchCommand failed.

    ERROR: 45 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    ERROR: 45 Error rolling back command ARKPatchCommand

    ERROR: The following payload errors were found during install:

    ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

     

    Search the same string above to find when the error occured.

    ---------------------------------------------------------------------- ---------------

    Exit Code: 7 - Unable to complete Silent workflow

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

     
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    Aug 10, 2010 6:13 AM   in reply to afsteinman

    Hi Alex,

    Following file is missing on your system:

    "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/es.lproj/InfoPlist.strings"

    Either you install was not complete or some files have been deleted from your machine. Maybe you tried to copy from some drive. But the point is, its missing. I ran a quick check check on my machine and it was pesent on it. You'll need to uninstall, delete Adobe Illustrator CS5 folder if left behind and install again.

     

    Thanks,

    Anirudh

     
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    Aug 10, 2010 8:45 AM   in reply to TWIS1962

    I had exactly the same problem this morning trying to update to Illustrator 15.0.1 from Design Premium using OSX 10.6.4 .  This is also the first time I have ever had an Adobe update fail. 

     

    Following the advice to uninstall and reinstall and the update has worked perfectly.

     

    MANY THANKS to Anirudh for such good advice.

     
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    Aug 10, 2010 10:20 AM   in reply to TWIS1962

    I suggest you follow Anirudh's advice.  Uninstall and reinstall took me about 15 minutes.  Updating to 15.0.1 went through easily after that.

     

    I am no expert and found this a very straightforward solution.

     
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    Aug 10, 2010 10:43 AM   in reply to TWIS1962

    Yes Twis,

    Please go ahead and do a uninstall and re-install.

    Following file is missing from your machine:

    "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

    and maybe a whole lot more of such files. Patch errored out on the first instance.

     

    Out of curiosity, were you using some aplication utility to trim down application size as well??

     

    Thanks,

    Anirudh

     
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    Aug 10, 2010 11:06 AM   in reply to TWIS1962

    For Mac OS, start by looking in /Library/Logs/Adobe/Installers find the newest .gz file double click to expand.

     

    Look inside for errors, for me it was this:

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 6 error(s), 0 warning(s)

    ERROR: 985 Unable to locate file at "/Library/Preferences/com.adobe.Illustrator.15.0.0.plist"

    ERROR: 985 Command ARKMoveFileCommand failed.

    ERROR: 985 Unable to move file at "/Library/Preferences/com.adobe.Illustrator.15.0.1.plist" to "/Library/Preferences/com.adobe.Illustrator.15.0.0.plist" Error 0

    ERROR: 985 Error rolling back command ARKMoveFileCommand

    ERROR: The following payload errors were found during install:

    ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

    ---------------------------------------------------------------------- ----------------------
    The fix was to go into Terminal and make the file it was looking for:
    touch /Library/Preferences/com.adobe.Illustrator.15.0.0.plist
    BTW: Why does this patcher need to use a file in /Library/Preferences to keep track of applications version number ?! That's the whole point Info.plist inside every application! It's a Mac OS fundamental! Dear Adobe, Please use what the system provides and quit building the scaffolding of over-engineering all over my OS!
    To see your version, go to Terminal:
    defaults read /Applications/Adobe\ Illustrator\ CS5/Adobe\ Illustrator.app/Contents/Info CFBundleVersion
    Or all values:
    defaults read /Applications/Adobe\ Illustrator\ CS5/Adobe\ Illustrator.app/Contents/Info
    Further questions:
    Why does Adobe put it's internal build number in CFBundleShortVersionString? This is what the Finder uses! Not very helpful if you look in Finder and see Illustrator is version 399, eh?

     
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    Aug 10, 2010 11:24 AM   in reply to TWIS1962

    Looking at your log it looks like the only things it's unhappy about is a missing Norwegian localization file for the PDF plugin... I say just give it a dummy file, unless you actaully need Norwegian?

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 6 error(s), 0 warning(s)

    ERROR: 13 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

    ERROR: 13 Command ARKPatchCommand failed.

    ERROR: 13 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

    ERROR: 13 Error rolling back command ARKPatchCommand

    ERROR: The following payload errors were found during install:

    ERROR:  - Adobe Illustrator CS5_15.0.1_AdobeIllustrator15-mul: Install failed

     

    In Terminal, must be admin:

    touch "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/PDF Suite.aip/Contents/Resources/no.lproj/InfoPlist.strings"

     

    That will give it a 0 byte file of that name, might be happy after that? This patcher needs a more graceful error handling routine.

     
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    Aug 10, 2010 5:03 PM   in reply to TWIS1962

    Aaahh, sh*t! Same problem here, and I think I know what the problem can be: I used CleanMyMac to delete all unused language files from all my apps, and it seems the update process is looking for some of these files. Restoring them all before retrying to update...

     
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    Aug 10, 2010 5:12 PM   in reply to LouisBCypher

    Confirned!! Restoring "Adobe Illustrator CS5.app" from Time Machine to its previous state -before I deleted the language files from it- allows a smooth update.

     
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    Aug 10, 2010 9:04 PM   in reply to TWIS1962

    I had previously used XSlimmer on my Mac to delete unnecessary binaries and languages, which turned out was the problem for Illustrator. Thankfully, XSlimmer has the option to make backups of what you slim, and I did that when I ran it. So I just used XSlimmer to restore the application, ran the updater, and all is well!

     

    -Craig

     
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    Aug 11, 2010 3:09 AM   in reply to brunerd

    Hi Brunerd,

     

    I dont think this file is for the purpose of versioning. Look at the location and u'll know its a preference file.

     

    Thanks,

    Anirudh

     
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    Aug 12, 2010 7:14 PM   in reply to TWIS1962

    I have CleanApp but never used to remove language lproj folders. I also have monolingual but I excluded all Adobe and MS Office products from removing lproj folder. My log below indicates Dependency Subscribers Error, but nothing else.  Please help. Thanks.  *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=* RIBS version: 3.0.122.0 OSX version: 10.6.4   ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File deploymentFile option not given Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 0 :: END TIMER :: [Sync Media DB] took 107 miliseconds (0.107 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: /Volumes/AdobeIllustratorCS5/AdobeIllustratorCS5 Updating media info for: {7A75E573-6909-4D48-BDFA-D8ED118605A6}   Type: 1, Volume Order: 1, Media Name: AdobeIllustratorCS5   Path: /Volumes/AdobeIllustratorCS5/AdobeIllustratorCS5/payloads/AdobeIllust rator15-mul-030810123040/AdobeIllustrator15-mul-030810123040.dmg --------------------  END  - Updating Media Sources -  END  -------------------- Supported RIBS version range: [0.0.66.0,3.0.122.0] ----------------- CreatePayloadSession: machine is x86 --------------- [       0] Thu Aug 12 20:58:45 2010  INFO ______ Verify Dependency Subscribers ______ [       0] Thu Aug 12 20:58:45 2010 ERROR The base product has been moved or trashed, Unable to proceed with the patch operation [       0] Thu Aug 12 20:58:45 2010  INFO :: END TIMER :: [Total Timer] took 13196 miliseconds (13.196 seconds) DTR = 0.303122 KBPS (0.000296018 MBPS) -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 1 error(s), 0 warning(s) ERROR: The base product has been moved or trashed, Unable to proceed with the patch operation  Search the same string above to find when the error occured. --------------------------------------------------------------------- ---------------- Exit Code: 29 - The base product has been moved *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*

     
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    Aug 12, 2010 8:57 PM   in reply to jaychow99

    jaychow99,

     

    Have you recently moved Illustrator to a non-standard location (ie, not your /Applications folder)? That's what your log file seems to indicate, though I'm certainly not an expert.

     

    -Craig

     
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    Aug 12, 2010 10:15 PM   in reply to CraigularB

    Craig,

     

    Thanks for the rely.

     

    No. I never moved the app. I ended up uninstall/reinstall IL, and 3-rd party pluins. Took half hours.

     

    Thanks.

     

    Jay

     
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    Dec 8, 2010 2:21 AM   in reply to TWIS1962

    I had to uninstall reinstall. Then it worked.

     

    I think on mine it was because I had updated some 64 bit plug ins, but they make the auto updaters fail. I can't even remember what it was, but I had a folder with back up files removed when updating.

     
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    Dec 8, 2010 2:49 AM   in reply to Neil Snape

    Hi Neil,

     

    I dont think AI has any 64 bit plugins. AI is a 32 bit app. Are you talking about HTML 5 pack.

     

    -Anirudh

     
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    Dec 8, 2010 2:53 AM   in reply to bhatnaga

    Yeah probably, I know I installed the HTML 5 pack , but thought it was strange if it was that in Illy.

     

    Must have been that.

     

    I had the folder in the Ill. CS5 application folder but it was over written when reinstalling.

     
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