Chris, In other words, installation was not part of the BETA -- public user -- testing.

So, how can it be that Adobe ships a product of this magnitude with clearly inadequate installation testing on the universe of your possible installation examples? You've built a great rifle but you forgot the bullets. Maybe Adobe is too big to succeed in the complexities of this fifth iteration of the Creative Suite. Hope not but there you are, wondering what went wrong. I, for one, know this isn't the only install problem.

Getting CS5 Photo Downloader to run in a system with CS4 installed is another one and others are mentioned. I'm sure there are more but hope not!

It's as important for us guys out here in your user base that Creative Suite 5 WORKS as it is for Adobe personnel. In our case, we lose business for lack of ability of software. Adobe folks almost certainly won't lose their jobs. Right?

Chris,

I'm sure that it is very difficult for all at Adobe and -- trust me on this -- those who have purchased CS5 are counting on your success.

We wish you and all at Adobe well, of course.

That said, Adobe might want to consider the stress at this end of the wire. Keeping your disappointed customers informed in detail will be helpful to them. What's the schedule for getting it right? Suggesting how to "go back" to CS4 without causing further problems might be helpful. You might want -- if you haven't already done it -- to open a separate forum strictly for specific emergencies caused by these installation problems -- HOW TO WORK WITH THEM. In other words, show your customers that Adobe really cares about this mess that is causing problems for their customers.

That's all. Unless, of course, Adobe is planning some sort of  benefit to those who have been damaged. A free download of InCopy, for example, would be good. Many of us think it should have been part of Design Premium for a long time anyway.

With gratitude for MacFixit's Topher Kessler wading in on this I have to admit that I can't follow it.

Did as instructed, to the best of my ability, but going to his mentioned folders isn't productive for this old dude.

I think we need more detail in the third paragraph before Topher lists the Library items. "What small plus sign," is the first question that comes to mind. I'm going to have to go back to school.

Just spent a day installing a new drive in my Mac Pro for the OS and Aps.  I updated everything and eventually installed Master Collection CS5 without anything else on the drive with the exception of the ability to connect to the internet.  Upon opening and closing PS CS5, I still get the message that Photoshop CS5 has crashed. 

Apparently, this has nothing to do with having CS4 previously installed on our systems and I am about as angry as I have ever been in my life. This is complete garbage for software.  I think Steve Jobs really knows what he is taking about when he addresses Adobe's ability to handle software development. Sorry if that is seen as an insult.  As this point it is intended as both an opinion and an insult.  To anyone considering CS5 as a buy....don't!  You will regret it as it will trash your system from top to bottom.  Maybe months from now as all of us as customers have identified all the things that should have been identified and fixed in Beta testing are fixed, it will be worth something.  Right now it is an albatross that will take your system into unusable territory....also known as junk software.  It would be hard to imagine a virus, netbot, trojan, or anything else developed by the scum that do such things that would cause more damage to a user's system.  Is this worth the $2500?  What do you think I think?

Chris,

I fully understand what you are saying.  However, in my case, my statement about this installation taking your entire system down is not an over-exageration.  I am still rebuilding my system for the second time.  The first time I had CS4 Master Collection in my system and all permission mumbo jumbo, along with the attempts to fix the permissions, managed to not only lock out or make unusable many of my programs, it also put a lock on my RAID drive inside my Mac Pro.  No one anywhere had an explanation and none of the Apple or third party software I tried could unlock it.  The only solution was to destroy the RAID and start over, which I did.  I even put in a brand new hard drive for my OS and Aps.  After getting all the updates on the new fresh OS install (10.6.3), the only program I put on the system is Master Collection CS5.  The very first use of Photoshop, I get a crash report.  So, I do not believe any of my statements are over-exagerated.  I cannot image a virus, a worm, or a trojan causing more damage.

Fingers are crossed that you have your engineers working 24/7 to get this figured out and a fix sent out ASAP.

Thanks and please share any updates the minutes you have information.

Use the control + click the adobe cs5 app. That should do the trick.

That video card is not supported by Apple, so if the 3rd party driver is lacking, you will have to consider talking to them, not Apple nor Adobe. Yes it's listed for Mac OS X under the Adobe Mercury Playback Engine info for Premiere Pro CS5. Adobe's specs on the web aren't perfect.

I installed CS5 on a Mac Pro system with CS4 and for that matter parts of CS3, running Mac OS 10.6.3 and have not had any problems. I also installed CS5 on a brand new MacBook Pro, also without any problems.

OK, so it's news to me that Apple is now selling this card after the fact, not as build to order option. EVGA makes the drivers, and the reviews have not been 100% nice.

As I said, particularly in the case of the new MacBook Pro, I just installed CS5 after installing the Apple updaters and before anything else and it worked just fine. I used the downloaded trial software plus a serial number. I latter added Acrobat 9 Pro and InDesign CS4 from CS4 Master Collection and assorted other goodies and things are all just fine, no special permissions fix, just once at the end because I installed Flash Player which always needs fixes. CS5 doesn't seem to like MM fonts, so replace old fonts with OTF modern ones. I can't be blessed by Adobe and every time I've installed CS5 it works because of that, but still, that has been my experience. And by the way, it didn't upset my Highpoint RocketRAID 3522 driven external 8 drive bootable RAID 6 array either. Also I use only admin accounts with a non-black password. I've heard folks without that having problems.

Last I checked they still sold LaCie desktop drives with the flakey power supply. They don't know about this problem. They also sell other brands that are not in fact bootable. They don't know everything. Heck, I don't know everything, but I have a better track record as a consultant since 1993.

LaCie should make the power supply handle the peak surge current needs for the worst offending internal hard drive and the most marginally out of spec FireWire bridge board. While the OpenGL drivers could cause a performance problem, it should not cause a crashing problem. I would imagine the installer uses the same criteria for permissions as Apple's, the contents of the /Library/Receipts/ folder. Some folks delete files from here to free up disk space. As for Adobe's beta program, as I understand it, the beta testers had installers for individual programs and didn't have this problem. Us final version, either trial downloaders or retail DVD users, have a combined installer for the suite. This combo overall suite installer seems to have problems for some users. Don't know why. As I said earlier, a essential virgin MacBook Pro and my heavy used 2009 Mac Pro both had no issues with the trial installation of Master Collection, followed by a serial number. No problem reported for the trial download of Photoshop CS5 Extended as well. I'm guessing something like anti-virus software or something else running in the background, is getting in the way.

I am having the same problem with CS5 and am not a "techie".  I get the "Photoshop Closed Unexpectedly" message every time I close the program. I have tried uninstalling and installing with no solution.  I have executed the "fix permissions" and there does not seem to be an error.  Have you found a solution?   Thank you for your help.

The CNET article was right.  However, on my installation, the following directories seem to be the ones with incorrect permissions.

chmod -R u+rw ~/Library/{Preferences,Application\ Support,Adobe}
chmod: Unable to change file mode on /Users/jperrie/Library/Preferences/Adobe/Extension Manager CS5: Operation not permitted
chmod: Unable to change file mode on /Users/jperrie/Library/Preferences/Adobe Photoshop CS5 Settings: Operation not permitted
chmod: Unable to change file mode on /Users/jperrie/Library/Preferences/ExtendScript Toolkit: Operation not permitted

So, I think the only real fix required is this:

sudo chmod -R u+rw ~/Library/Preferences

Tony

http://involution.com

OS X 10.6.3 (Snow Leopard)

And, yes the chmod did solve the write permission problems for me..

OS 10.6.3