Flash builder 4 crash on start

Report · May 02, 2010

I can't start the builder in my Windows XP system, it only lets a file with the name hs_err_pid8040.log o hs_err_pidxxx.log in the builder folder.

#
# A fatal error has been detected by the Java Runtime Environment:
#
# Internal Error (0xe06d7363), pid=8040, tid=6068
#
# JRE version: 6.0_16-b01
# Java VM: Java HotSpot(TM) Client VM (14.2-b01 mixed mode windows-x86 )
# Problematic frame:
# C [kernel32.dll+0x12aeb]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x00936800): JavaThread "main" [_thread_in_native, id=6068, stack(0x00030000,0x00130000)]

siginfo: ExceptionCode=0xe06d7363, ExceptionInformation=0x19930520 0x0012be20 0x361c0800

Registers:
EAX=0x0012bd78, EBX=0x0012bee0, ECX=0x00000000, EDX=0x00000003
ESP=0x0012bd74, EBP=0x0012bdc8, ESI=0x0012be00, EDI=0x0012c194
EIP=0x7c812aeb, EFLAGS=0x00000206

Top of Stack: (sp=0x0012bd74)
0x0012bd74:   0012bec4 e06d7363 00000001 00000000
0x0012bd84:   7c812aeb 00000003 19930520 0012be20
0x0012bd94:   361c0800 3636ba40 3636ded0 00000017
0x0012bda4:   00000017 0012be2c 00000000 360d19cf
0x0012bdb4:   3636ba40 0000001f 3636ded0 00000017
0x0012bdc4:   0012c194 0012be00 3611716a e06d7363
0x0012bdd4:   00000001 00000003 0012bdf4 e06d7363
0x0012bde4:   00000001 00000000 00000000 00000003

Instructions: (pc=0x7c812aeb)
0x7c812adb:   8d 7d c4 f3 a5 5f 8d 45 b0 50 ff 15 10 15 80 7c
0x7c812aeb:   5e c9 c2 10 00 85 ff 0f 8e 36 93 ff ff 8b 55 fc

Stack: [0x00030000,0x00130000], sp=0x0012bd74, free space=1007k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [kernel32.dll+0x12aeb]
C [amtservices.dll+0x4716a]
C [amtservices.dll+0x727a8]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.adobe.flexide.amt.AMTLib.AMTObtainProductLicense(IILjava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;IILjava/lang/String;)I+0
j com.adobe.flexide.amt.AMTLib.ObtainProductLicense(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;IILjava/lang/String;Z)I+27
j com.adobe.flexide.amt.Activator.AMT_ObtainLicense(Ljava/lang/String;Ljava/lang/String;IIZ)I+32
j com.adobe.flexbuilder.ui.asn.ASNUIBridge.start()Z+43
j com.adobe.flexbuilder.ui.UIPlugin.start(Lorg/osgi/framework/BundleContext;)V+21
j org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run()Ljava/lang/Object;+64
v ~StubRoutines::call_stub
j java.security.AccessController.doPrivileged(Ljava/security/PrivilegedExceptionAction;)Ljava/lang/Object;+0
j org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(Lorg/osgi/framework/BundleActivator;)V+22
j org.eclipse.osgi.framework.internal.core.BundleContextImpl.start()V+23
j org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(I)V+379
j org.eclipse.osgi.framework.internal.core.AbstractBundle.start(I)V+20
j org.eclipse.osgi.framework.util.SecureAction.start(Lorg/osgi/framework/Bundle;I)V+8
J org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(Ljava/lang/String;Ljava/lang/Class;Lorg/eclipse/osgi/baseadaptor/loader/ClasspathManager;)V
J org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(Ljava/lang/String;)Ljava/lang/Class;
J org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(Ljava/lang/String;)Ljava/lang/Class;
j org.eclipse.osgi.internal.loader.SingleSourcePackage.loadClass(Ljava/lang/String;)Ljava/lang/Class;+8
J org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(Ljava/lang/String;ZLjava/lang/ClassLoader;)Ljava/lang/Class;
J org.eclipse.osgi.internal.loader.BundleLoader.findClass(Ljava/lang/String;Z)Ljava/lang/Class;
J org.eclipse.osgi.internal.loader.BundleLoader.findClass(Ljava/lang/String;)Ljava/lang/Class;
J org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;
J java.lang.ClassLoader.loadClass(Ljava/lang/String;)Ljava/lang/Class;
J java.lang.ClassLoader.loadClassInternal(Ljava/lang/String;)Ljava/lang/Class;
v ~StubRoutines::call_stub
j com.adobe.flexbuilder.standalone.SplashHandler.init(Lorg/eclipse/swt/widgets/Shell;)V+120
j org.eclipse.ui.internal.Workbench$6.run()V+174
j org.eclipse.core.runtime.SafeRunner.run(Lorg/eclipse/core/runtime/ISafeRunnable;)V+5
j org.eclipse.ui.internal.Workbench.createSplashWrapper()V+32
j org.eclipse.ui.internal.Workbench.runUI()I+111
j org.eclipse.ui.internal.Workbench.access$4(Lorg/eclipse/ui/internal/Workbench;)I+1
j org.eclipse.ui.internal.Workbench$5.run()V+55
j org.eclipse.core.databinding.observable.Realm.runWithDefault(Lorg/eclipse/core/databinding/observable/Realm;Ljava/lang/Runnable;)V+12
j org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+18
j org.eclipse.ui.PlatformUI.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+2
j com.adobe.flexbuilder.standalone.FlexBuilderApplication.start(Lorg/eclipse/equinox/app/IApplicationContext;)Ljava/lang/Object;+100
j org.eclipse.equinox.internal.app.EclipseAppHandle.run(Ljava/lang/Object;)Ljava/lang/Object;+135
j org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(Ljava/lang/Object;)Ljava/lang/Object;+103
j org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(Ljava/lang/Object;)Ljava/lang/Object;+29
j org.eclipse.core.runtime.adaptor.EclipseStarter.run(Ljava/lang/Object;)Ljava/lang/Object;+149
j org.eclipse.core.runtime.adaptor.EclipseStarter.run([Ljava/lang/String;Ljava/lang/Runnable;)Ljava/lang/Object;+183
v ~StubRoutines::call_stub
j sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0
j sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+87
j sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+6
j java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+161
j org.eclipse.equinox.launcher.Main.invokeFramework([Ljava/lang/String;[Ljava/net/URL;)V+211
j org.eclipse.equinox.launcher.Main.basicRun([Ljava/lang/String;)V+114
j org.eclipse.equinox.launcher.Main.run([Ljava/lang/String;)I+4
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x33d9bc00 JavaThread "Thread-1" [_thread_in_native, id=3428, stack(0x35d80000,0x35e80000)]
0x33cfb000 JavaThread "[Timer] - Main Queue Handler" daemon [_thread_blocked, id=4840, stack(0x34d90000,0x34e90000)]
0x33e56400 JavaThread "Worker-1" [_thread_blocked, id=6964, stack(0x34b90000,0x34c90000)]
0x33cd1400 JavaThread "Provisioning Event Dispatcher" daemon [_thread_blocked, id=6876, stack(0x34a90000,0x34b90000)]
0x33cbdc00 JavaThread "Worker-0" [_thread_blocked, id=4612, stack(0x34990000,0x34a90000)]
0x34044000 JavaThread "Bundle File Closer" daemon [_thread_blocked, id=1216, stack(0x34080000,0x34180000)]
0x33733800 JavaThread "Start Level Event Dispatcher" daemon [_thread_blocked, id=4484, stack(0x33b80000,0x33c80000)]
0x33758800 JavaThread "Framework Event Dispatcher" daemon [_thread_blocked, id=7004, stack(0x33a80000,0x33b80000)]
0x33758400 JavaThread "State Saver" [_thread_blocked, id=7660, stack(0x33980000,0x33a80000)]
0x32e30c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=5996, stack(0x334a0000,0x335a0000)]
0x32e2ac00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=1344, stack(0x333a0000,0x334a0000)]
0x32e29400 JavaThread "Attach Listener" daemon [_thread_blocked, id=6608, stack(0x332a0000,0x333a0000)]
0x32e28000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=6596, stack(0x331a0000,0x332a0000)]
0x32e17c00 JavaThread "Finalizer" daemon [_thread_blocked, id=7752, stack(0x330a0000,0x331a0000)]
0x32e13000 JavaThread "Reference Handler" daemon [_thread_blocked, id=6244, stack(0x32fa0000,0x330a0000)]
=>0x00936800 JavaThread "main" [_thread_in_native, id=6068, stack(0x00030000,0x00130000)]

Other Threads:
0x32e10000 VMThread [stack: 0x32ea0000,0x32fa0000] [id=4600]
0x32e33000 WatcherThread [stack: 0x335a0000,0x336a0000] [id=6544]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation   total 18176K, used 6949K [0x02a90000, 0x03e40000, 0x051f0000)
eden space 16192K, 30% used [0x02a90000, 0x02f69650, 0x03a60000)
from space 1984K, 100% used [0x03c50000, 0x03e40000, 0x03e40000)
to   space 1984K,   0% used [0x03a60000, 0x03a60000, 0x03c50000)
tenured generation   total 241984K, used 14787K [0x051f0000, 0x13e40000, 0x22a90000)
   the space 241984K,   6% used [0x051f0000, 0x06060ea0, 0x06061000, 0x13e40000)
compacting perm gen total 65536K, used 16042K [0x22a90000, 0x26a90000, 0x32a90000)
   the space 65536K, 24% used [0x22a90000, 0x23a3abe8, 0x23a3ac00, 0x26a90000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x0040e000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\FlashBuilder.exe
0x7c910000 - 0x7c9c5000     C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c903000     C:\WINDOWS\system32\kernel32.dll
0x7e390000 - 0x7e421000     C:\WINDOWS\system32\USER32.dll
0x77ef0000 - 0x77f39000     C:\WINDOWS\system32\GDI32.dll
0x773a0000 - 0x774a3000     C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\COMCTL32.dll
0x77be0000 - 0x77c38000     C:\WINDOWS\system32\msvcrt.dll
0x77da0000 - 0x77e4c000     C:\WINDOWS\system32\ADVAPI32.dll
0x77e50000 - 0x77ee2000     C:\WINDOWS\system32\RPCRT4.dll
0x77fc0000 - 0x77fd1000     C:\WINDOWS\system32\Secur32.dll
0x77f40000 - 0x77fb6000     C:\WINDOWS\system32\SHLWAPI.dll
0x76340000 - 0x7635d000     C:\WINDOWS\system32\IMM32.DLL
0x6d710000 - 0x6d723000     C:\ARCHIV~1\KASPER~1\KASPER~1\mzvkbd.dll
0x76bb0000 - 0x76bbb000     C:\WINDOWS\system32\PSAPI.DLL
0x6d730000 - 0x6d743000     C:\ARCHIV~1\KASPER~1\KASPER~1\mzvkbd3.dll
0x6d020000 - 0x6d035000     C:\ARCHIV~1\KASPER~1\KASPER~1\adialhk.dll
0x6d4c0000 - 0x6d4c6000     C:\ARCHIV~1\KASPER~1\KASPER~1\kloehk.dll
0x72000000 - 0x72014000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.0.200.v20090519\eclipse_1206.dll
0x77bd0000 - 0x77bd8000     C:\WINDOWS\system32\VERSION.dll
0x6d800000 - 0x6da8b000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\client\jvm.dll
0x76b00000 - 0x76b2e000     C:\WINDOWS\system32\WINMM.dll
0x7c340000 - 0x7c396000     C:\WINDOWS\system32\MSVCR71.dll
0x6d7b0000 - 0x6d7bc000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\verify.dll
0x6d330000 - 0x6d34f000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\java.dll
0x6d290000 - 0x6d298000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\hpi.dll
0x6d7f0000 - 0x6d7ff000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\zip.dll
0x68000000 - 0x68036000     C:\WINDOWS\system32\rsaenh.dll
0x76630000 - 0x766e5000     C:\WINDOWS\system32\USERENV.dll
0x597f0000 - 0x59845000     C:\WINDOWS\system32\netapi32.dll
0x6d610000 - 0x6d623000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\net.dll
0x71a30000 - 0x71a47000     C:\WINDOWS\system32\WS2_32.dll
0x71a20000 - 0x71a28000     C:\WINDOWS\system32\WS2HELP.dll
0x719d0000 - 0x71a10000     C:\WINDOWS\System32\mswsock.dll
0x76ee0000 - 0x76f07000     C:\WINDOWS\system32\DNSAPI.dll
0x76d20000 - 0x76d39000     C:\WINDOWS\system32\iphlpapi.dll
0x76f70000 - 0x76f78000     C:\WINDOWS\System32\winrnr.dll
0x76f20000 - 0x76f4d000     C:\WINDOWS\system32\WLDAP32.dll
0x33940000 - 0x33959000     C:\Archivos de programa\Bonjour\mdnsNSP.dll
0x76f80000 - 0x76f86000     C:\WINDOWS\system32\rasadhlp.dll
0x6d630000 - 0x6d639000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\jre\bin\nio.dll
0x34e90000 - 0x34ee9000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\configuration\org.eclipse.osgi\bundles\297\1\.cp\swt-win32-3555.dll
0x774b0000 - 0x775ed000     C:\WINDOWS\system32\ole32.dll
0x770f0000 - 0x7717b000     C:\WINDOWS\system32\OLEAUT32.dll
0x76360000 - 0x763aa000     C:\WINDOWS\system32\comdlg32.dll
0x7e6a0000 - 0x7eec1000     C:\WINDOWS\system32\SHELL32.dll
0x74d20000 - 0x74d8b000     C:\WINDOWS\system32\USP10.dll
0x63000000 - 0x630e6000     C:\WINDOWS\system32\WININET.dll
0x34f00000 - 0x34f09000     C:\WINDOWS\system32\Normaliz.dll
0x34f10000 - 0x35042000     C:\WINDOWS\system32\urlmon.dll
0x5dca0000 - 0x5de88000     C:\WINDOWS\system32\iertutil.dll
0x5ad70000 - 0x5ada8000     C:\WINDOWS\system32\uxtheme.dll
0x75160000 - 0x7518e000     C:\WINDOWS\system32\msctfime.ime
0x353f0000 - 0x35404000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\configuration\org.eclipse.osgi\bundles\297\1\.cp\swt-gdip-win32-3555.dll
0x4eba0000 - 0x4ed46000     C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.5512_x-ww_dfb54e0c\gdiplus.dll
0x35810000 - 0x35851000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.nativelibs_4.0.0.272416\os\win32\x86\BridgeTalk.dll
0x35900000 - 0x3596a000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.nativelibs_4.0.0.272416\libs\adobe_caps.dll
0x778f0000 - 0x779e7000     C:\WINDOWS\system32\SETUPAPI.dll
0x77660000 - 0x77681000     C:\WINDOWS\system32\NTMARTA.DLL
0x71b90000 - 0x71ba3000     C:\WINDOWS\system32\SAMLIB.dll
0x35f80000 - 0x35f97000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexbuilder.utils.osnative_4.0.0.272416\os\win32\x86\JNIToNativeBridge.dll
0x35970000 - 0x3597a000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\amt_win_jnilib.dll
0x78480000 - 0x7850e000     C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_d495ac4e\MSVCP90.dll
0x78520000 - 0x785c3000     C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_d495ac4e\MSVCR90.dll
0x35fc0000 - 0x360a6000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\amtlib.dll
0x360d0000 - 0x361e4000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\amtservices.dll
0x4d550000 - 0x4d5a9000     C:\WINDOWS\system32\WINHTTP.dll
0x36470000 - 0x364da000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll
0x36600000 - 0x36628000     C:\Archivos de programa\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll
0x36750000 - 0x36a26000     C:\WINDOWS\system32\xpsp2res.dll
0x76f90000 - 0x7700f000     C:\WINDOWS\system32\CLBCATQ.DLL
0x77010000 - 0x770e0000     C:\WINDOWS\system32\COMRes.dll
0x74e80000 - 0x74e88000     C:\WINDOWS\system32\wbem\wbemprox.dll
0x75220000 - 0x75257000     C:\WINDOWS\system32\wbem\wbemcomn.dll
0x74e60000 - 0x74e6e000     C:\WINDOWS\system32\wbem\wbemsvc.dll
0x75630000 - 0x756a6000     C:\WINDOWS\system32\wbem\fastprox.dll
0x76030000 - 0x76095000     C:\WINDOWS\system32\MSVCP60.dll
0x76760000 - 0x76773000     C:\WINDOWS\system32\NTDSAPI.dll
0x76bf0000 - 0x76c1e000     C:\WINDOWS\system32\WINTRUST.dll
0x77a50000 - 0x77ae6000     C:\WINDOWS\system32\CRYPT32.dll
0x77af0000 - 0x77b02000     C:\WINDOWS\system32\MSASN1.dll
0x76c50000 - 0x76c78000     C:\WINDOWS\system32\IMAGEHLP.dll

VM Arguments:
jvm_args: -Xms256m -Xmx512m -XX:MaxPermSize=256m -XX:PermSize=64m -Djava.net.preferIPv4Stack=true -Dorg.eclipse.equinox.p2.reconciler.dropins.directory=dropins
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:/Archivos de programa/Adobe/Adobe Flash Builder 4/jre/bin/client;C:/Archivos de programa/Adobe/Adobe Flash Builder 4/jre/bin;C:\Archivos de programa\Adobe\Adobe Flash Builder 4\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Archivos de programa\TortoiseSVN\bin
USERNAME=Imagina1
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 10, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 4 (4 cores per cpu, 1 threads per core) family 6 model 23 stepping 10, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3

Memory: 4k page, physical 2084628k(711692k free), swap 4017868k(2375388k free)

vm_info: Java HotSpot(TM) Client VM (14.2-b01) for windows-x86 JRE (1.6.0_16-b01), built on Jul 31 2009 11:26:58 by "java_re" with MS VC++ 7.1

time: Sat May 01 18:54:20 2010
elapsed time: 6 seconds

Report · May 10, 2010

Well, i check with "Process Explorer" and the service causing problems is winmgmt, you can PAUSE that service inside svchost.com and start Flex Builder without problems.

Just in case anyone else is having the same trouble.

--

http://www.imaginacolombia.com

Report · May 28, 2010

If You are experiencing a message "Error: Java Heap Space" when building Falsh Builder 4 Workpace, or cleaning projects, or generating bin-Relase (expecially for AIR) or launching a Flex App (sdk 3/4) from the IDE

here You are the solutions:

There are two reasons:

a) Flash Builder 4 IDE (Eclipse+Equinox) memory is finshed!
b) Run/Debug actions memory in finished!

Solutions

Solution for case a):
- Go to Flash Builder 4 install_dir
- edit file: FlashBuilder.ini
- increase the following parameters, as follows (or more, depening on system available RAM memory):
-Xms256m -> -Xms384m
-Xmx384m -> -Xmx512m
[if the previous 2 parms are absent, add them to the file, one for line]

- save, close file .ini editing
- restart Falsh Builder 4

Solution for case b):
- Go to each of two /sdks folders, both 3.5 and 4.0, then enter subfolder /bin
- edit files: jvm.config
- modufy args on the line java.args= as follows (or more):

from: -Xmx256m -Dsun.io.useCanonCaches=false
to: -Xms384m -Xmx512m -Dsun.io.useCanonCaches=false
- save, close editing of jvm.config files
- restart Falsh Builder 4

Tha's all folks!

Report · Jun 30, 2010

I am experiencing the same problem. The tweak with pausing the winmgtm service did not work.

A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6801f1d3, pid=1156, tid=2744
#
# JRE version: 6.0_16-b01
# Java VM: Java HotSpot(TM) Client VM (14.2-b01 mixed mode windows-x86 )
# Problematic frame:
# C [FlDbg10e.ocx+0x17f1d3]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x00289000): JavaThread "main" [_thread_in_native, id=2744, stack(0x00090000,0x00190000)]

siginfo: ExceptionCode=0xc0000005, writing address 0xeaba061c

Registers:
EAX=0x7ebb7479, EBX=0x001842ac, ECX=0x0018429c, EDX=0x000005c4
ESP=0x0018426c, EBP=0x00184280, ESI=0x3abcaee0, EDI=0x3aa870e0
EIP=0x6801f1d3, EFLAGS=0x00210246

Top of Stack: (sp=0x0018426c)
0x0018426c:   3abcbfa0 3abcaee0 001842ac 0018429c
0x0018427c:   0018429c 001842f4 3e2600db 3aa870e0
0x0018428c:   00000000 3abdc0f8 3aa80918 3ab51c70
0x0018429c:   3ab51c70 3ab96ac0 3ab96ac0 3aa80918
0x001842ac:   3abcbfa0 3aa80918 00000000 00000000
0x001842bc:   001843a8 00000004 00184320 00000000
0x001842cc:   001842dc 001842ec 00000000 00000000
0x001842dc:   001842a4 0018429c 3ab96ac0 3ab51c70

Instructions: (pc=0x6801f1d3)
0x6801f1c3: c2 04 00 55 8b ec 51 51 53 56 57 0f 31 8b 7d 08
0x6801f1d3: ff 04 b9 ff 81 00 04 00 00 8b b1 04 04 00 00 99

Stack: [0x00090000,0x00190000], sp=0x0018426c, free space=976k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [FlDbg10e.ocx+0x17f1d3]
C 0x3e2600db
C [FlDbg10e.ocx+0x233472]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j org.eclipse.swt.internal.win32.OS.DispatchMessageW(Lorg/eclipse/swt/internal/win32/MSG;)I+0
j org.eclipse.swt.internal.win32.OS.DispatchMessage(Lorg/eclipse/swt/internal/win32/MSG;)I+7
j org.eclipse.swt.widgets.Display.readAndDispatch()Z+54
j org.eclipse.ui.application.WorkbenchAdvisor.openWindows()Z+44
j org.eclipse.ui.internal.Workbench$28.runWithException()V+27
j org.eclipse.ui.internal.StartupThreading$StartupRunnable.run()V+1
j org.eclipse.swt.widgets.RunnableLock.run()V+11
j org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Z)Z+29
j org.eclipse.swt.widgets.Display.runAsyncMessages(Z)Z+5
j org.eclipse.swt.widgets.Display.readAndDispatch()Z+81
j org.eclipse.ui.internal.Workbench.runUI()I+220
j org.eclipse.ui.internal.Workbench.access$4(Lorg/eclipse/ui/internal/Workbench;)I+1
j org.eclipse.ui.internal.Workbench$5.run()V+55
j org.eclipse.core.databinding.observable.Realm.runWithDefault(Lorg/eclipse/core/databinding/observable/Realm;Ljava/lang/Runnable;)V+12
j org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+18
j org.eclipse.ui.PlatformUI.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+2
j com.adobe.flexbuilder.standalone.FlexBuilderApplication.start(Lorg/eclipse/equinox/app/IApplicationContext;)Ljava/lang/Object;+100
j org.eclipse.equinox.internal.app.EclipseAppHandle.run(Ljava/lang/Object;)Ljava/lang/Object;+135
j org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(Ljava/lang/Object;)Ljava/lang/Object;+103
j org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(Ljava/lang/Object;)Ljava/lang/Object;+29
j org.eclipse.core.runtime.adaptor.EclipseStarter.run(Ljava/lang/Object;)Ljava/lang/Object;+149
j org.eclipse.core.runtime.adaptor.EclipseStarter.run([Ljava/lang/String;Ljava/lang/Runnable;)Ljava/lang/Object;+183
v ~StubRoutines::call_stub
j sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0
j sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+87
j sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+6
j java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+161
j org.eclipse.equinox.launcher.Main.invokeFramework([Ljava/lang/String;[Ljava/net/URL;)V+211
j org.eclipse.equinox.launcher.Main.basicRun([Ljava/lang/String;)V+114
j org.eclipse.equinox.launcher.Main.run([Ljava/lang/String;)I+4
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x35ba3800 JavaThread "Thread-7" daemon [_thread_blocked, id=2876, stack(0x3a460000,0x3a560000)]
0x35ba3000 JavaThread "Code Model Worker" [_thread_blocked, id=640, stack(0x39590000,0x39690000)]
0x35ba2c00 JavaThread "Code Model Worker" [_thread_blocked, id=2084, stack(0x39490000,0x39590000)]
0x35ba2400 JavaThread "Thread-4" [_thread_in_native, id=2964, stack(0x39210000,0x39310000)]
0x34f34c00 JavaThread "Thread-2" [_thread_blocked, id=3256, stack(0x37f30000,0x38030000)]
0x359aa400 JavaThread "Thread-1" [_thread_in_native, id=3076, stack(0x37780000,0x37880000)]
0x34f31c00 JavaThread "[Timer] - Main Queue Handler" daemon [_thread_blocked, id=1824, stack(0x368b0000,0x369b0000)]
0x35a45800 JavaThread "Provisioning Event Dispatcher" daemon [_thread_blocked, id=3500, stack(0x36630000,0x36730000)]
0x35bea000 JavaThread "Worker-0" [_thread_blocked, id=3420, stack(0x364f0000,0x365f0000)]
0x35a89000 JavaThread "Bundle File Closer" daemon [_thread_blocked, id=3116, stack(0x362c0000,0x363c0000)]
0x34ed9800 JavaThread "Start Level Event Dispatcher" daemon [_thread_blocked, id=3156, stack(0x35580000,0x35680000)]
0x34e9f000 JavaThread "Framework Event Dispatcher" daemon [_thread_blocked, id=312, stack(0x35480000,0x35580000)]
0x34ee2800 JavaThread "State Saver" [_thread_blocked, id=3892, stack(0x35280000,0x35380000)]
0x0229d400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3616, stack(0x34ba0000,0x34ca0000)]
0x02298000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2976, stack(0x34a60000,0x34b60000)]
0x02297800 JavaThread "Attach Listener" daemon [_thread_blocked, id=1372, stack(0x34920000,0x34a20000)]
0x0228d000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1448, stack(0x347e0000,0x348e0000)]
0x0225f800 JavaThread "Finalizer" daemon [_thread_blocked, id=3888, stack(0x346a0000,0x347a0000)]
0x0225ac00 JavaThread "Reference Handler" daemon [_thread_blocked, id=428, stack(0x34560000,0x34660000)]
=>0x00289000 JavaThread "main" [_thread_in_native, id=2744, stack(0x00090000,0x00190000)]

Other Threads:
0x02257000 VMThread [stack: 0x34460000,0x34560000] [id=3728]
0x0229e800 WatcherThread [stack: 0x34ce0000,0x34de0000] [id=2304]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation   total 18176K, used 11094K [0x042d0000, 0x05680000, 0x06a30000)
eden space 16192K, 66% used [0x042d0000, 0x04d58928, 0x052a0000)
from space 1984K, 15% used [0x052a0000, 0x052ed268, 0x05490000)
to   space 1984K,   0% used [0x05490000, 0x05490000, 0x05680000)
tenured generation   total 241984K, used 15655K [0x06a30000, 0x15680000, 0x242d0000)
   the space 241984K,   6% used [0x06a30000, 0x07979cf0, 0x07979e00, 0x15680000)
compacting perm gen total 65536K, used 31761K [0x242d0000, 0x282d0000, 0x342d0000)
   the space 65536K, 48% used [0x242d0000, 0x261d4420, 0x261d4600, 0x282d0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x0040e000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\FlashBuilder.exe
0x77ce0000 - 0x77e60000     C:\Windows\SysWOW64\ntdll.dll
0x76740000 - 0x76840000     C:\Windows\syswow64\kernel32.dll
0x75ae0000 - 0x75b26000     C:\Windows\syswow64\KERNELBASE.dll
0x76940000 - 0x76a40000     C:\Windows\syswow64\USER32.dll
0x75bb0000 - 0x75c40000     C:\Windows\syswow64\GDI32.dll
0x77cb0000 - 0x77cba000     C:\Windows\syswow64\LPK.dll
0x77840000 - 0x778dd000     C:\Windows\syswow64\USP10.dll
0x76230000 - 0x762dc000     C:\Windows\syswow64\msvcrt.dll
0x75d80000 - 0x75e20000     C:\Windows\syswow64\ADVAPI32.dll
0x76720000 - 0x76739000     C:\Windows\SysWOW64\sechost.dll
0x765e0000 - 0x766d0000     C:\Windows\syswow64\RPCRT4.dll
0x75850000 - 0x758b0000     C:\Windows\syswow64\SspiCli.dll
0x75840000 - 0x7584c000     C:\Windows\syswow64\CRYPTBASE.dll
0x73200000 - 0x7339e000     C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\COMCTL32.dll
0x75e30000 - 0x75e87000     C:\Windows\syswow64\SHLWAPI.dll
0x760e0000 - 0x76140000     C:\Windows\system32\IMM32.DLL
0x76160000 - 0x7622c000     C:\Windows\syswow64\MSCTF.dll
0x72000000 - 0x72014000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.0.200.v20090519\eclipse_1206.dll
0x74100000 - 0x74109000     C:\Windows\system32\VERSION.dll
0x6d800000 - 0x6da8b000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\client\jvm.dll
0x75650000 - 0x75682000     C:\Windows\system32\WINMM.dll
0x7c340000 - 0x7c396000     C:\Windows\system32\MSVCR71.dll
0x73ca0000 - 0x73ceb000     C:\Windows\system32\apphelp.dll
0x6d7b0000 - 0x6d7bc000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\verify.dll
0x6d330000 - 0x6d34f000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\java.dll
0x6d290000 - 0x6d298000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\hpi.dll
0x76be0000 - 0x76be5000     C:\Windows\syswow64\PSAPI.DLL
0x6d7f0000 - 0x6d7ff000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\zip.dll
0x74000000 - 0x74016000     C:\Windows\system32\CRYPTSP.dll
0x73fc0000 - 0x73ffb000     C:\Windows\system32\rsaenh.dll
0x73ed0000 - 0x73ee7000     C:\Windows\system32\USERENV.dll
0x73ec0000 - 0x73ecb000     C:\Windows\system32\profapi.dll
0x6d610000 - 0x6d623000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\net.dll
0x75b70000 - 0x75ba5000     C:\Windows\syswow64\WS2_32.dll
0x75e20000 - 0x75e26000     C:\Windows\syswow64\NSI.dll
0x73e70000 - 0x73eac000     C:\Windows\system32\mswsock.dll
0x73e50000 - 0x73e56000     C:\Windows\System32\wship6.dll
0x73d90000 - 0x73da0000     C:\Windows\system32\NLAapi.dll
0x73da0000 - 0x73de4000     C:\Windows\system32\DNSAPI.dll
0x73d80000 - 0x73d88000     C:\Windows\System32\winrnr.dll
0x73d70000 - 0x73d80000     C:\Windows\system32\napinsp.dll
0x73d50000 - 0x73d62000     C:\Windows\system32\pnrpnsp.dll
0x003e0000 - 0x003f9000     C:\Program Files (x86)\Bonjour\mdnsNSP.dll
0x74260000 - 0x7427c000     C:\Windows\system32\Iphlpapi.DLL
0x74250000 - 0x74257000     C:\Windows\system32\WINNSI.DLL
0x73d10000 - 0x73d48000     C:\Windows\System32\fwpuclnt.dll
0x73d00000 - 0x73d06000     C:\Windows\system32\rasadhlp.dll
0x6d630000 - 0x6d639000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\jre\bin\nio.dll
0x369b0000 - 0x36a09000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\configuration\org.eclipse.osgi\bundles\297\1\.cp\swt-win32-3555.dll
0x75f50000 - 0x760ac000     C:\Windows\syswow64\ole32.dll
0x75ec0000 - 0x75f4f000     C:\Windows\syswow64\OLEAUT32.dll
0x76b60000 - 0x76bdb000     C:\Windows\syswow64\comdlg32.dll
0x76bf0000 - 0x77839000     C:\Windows\syswow64\SHELL32.dll
0x76840000 - 0x76934000     C:\Windows\syswow64\WININET.dll
0x76340000 - 0x76343000     C:\Windows\syswow64\Normaliz.dll
0x75c40000 - 0x75d75000     C:\Windows\syswow64\urlmon.dll
0x76a40000 - 0x76b5c000     C:\Windows\syswow64\CRYPT32.dll
0x75b30000 - 0x75b3c000     C:\Windows\syswow64\MSASN1.dll
0x76350000 - 0x76549000     C:\Windows\syswow64\iertutil.dll
0x73530000 - 0x735b0000     C:\Windows\system32\uxtheme.dll
0x35450000 - 0x35464000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\configuration\org.eclipse.osgi\bundles\297\1\.cp\swt-gdip-win32-3555.dll
0x72de0000 - 0x72f70000     C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
0x75220000 - 0x7531b000     C:\Windows\system32\WindowsCodecs.dll
0x36730000 - 0x36771000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.nativelibs_4.0.0.272416\os\win32\x86\BridgeTalk.dll
0x36780000 - 0x367ea000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.nativelibs_4.0.0.272416\libs\adobe_caps.dll
0x758b0000 - 0x75a4d000     C:\Windows\syswow64\SETUPAPI.dll
0x75e90000 - 0x75eb7000     C:\Windows\syswow64\CFGMGR32.dll
0x76140000 - 0x76152000     C:\Windows\syswow64\DEVOBJ.dll
0x76550000 - 0x765d3000     C:\Windows\syswow64\CLBCatQ.DLL
0x75340000 - 0x75435000     C:\Windows\system32\propsys.dll
0x73bb0000 - 0x73bd1000     C:\Windows\system32\ntmarta.dll
0x766d0000 - 0x76715000     C:\Windows\syswow64\WLDAP32.dll
0x37390000 - 0x373a7000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexbuilder.utils.osnative_4.0.0.272416\os\win32\x86\JNIToNativeBridge.dll
0x37020000 - 0x3702a000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\amt_win_jnilib.dll
0x741c0000 - 0x7424e000     C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\MSVCP90.dll
0x74110000 - 0x741b3000     C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\MSVCR90.dll
0x68bb0000 - 0x68c96000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\amtlib.dll
0x68a90000 - 0x68ba4000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\amtservices.dll
0x73a60000 - 0x73ab8000     C:\Windows\system32\WINHTTP.dll
0x73a10000 - 0x73a5f000     C:\Windows\system32\webio.dll
0x6b4f0000 - 0x6b55a000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll
0x37880000 - 0x378a8000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll
0x74fa0000 - 0x74faa000     C:\Windows\system32\wbem\wbemprox.dll
0x749f0000 - 0x74a4c000     C:\Windows\system32\wbemcomn.dll
0x73ac0000 - 0x73ace000     C:\Windows\system32\RpcRtRemote.dll
0x749e0000 - 0x749ef000     C:\Windows\system32\wbem\wbemsvc.dll
0x74940000 - 0x749d6000     C:\Windows\system32\wbem\fastprox.dll
0x74920000 - 0x74938000     C:\Windows\system32\NTDSAPI.dll
0x68cf0000 - 0x68d83000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotifications.dll
0x73f40000 - 0x73f51000     C:\Windows\system32\NETAPI32.dll
0x73f30000 - 0x73f39000     C:\Windows\system32\netutils.dll
0x73f10000 - 0x73f29000     C:\Windows\system32\srvcli.dll
0x73f00000 - 0x73f0f000     C:\Windows\system32\wkscli.dll
0x6b7c0000 - 0x6b83b000     C:\Windows\SysWOW64\taskschd.dll
0x37460000 - 0x3746b000     D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.nativelibs_4.0.0.272416\os\win32\x86\Headlights.dll
0x378d0000 - 0x378d7000     C:\Windows\SysWOW64\ctagent.DLL
0x73ad0000 - 0x73ad5000     C:\Windows\system32\msimg32.dll
0x755e0000 - 0x7561c000     C:\Windows\system32\oleacc.dll
0x39310000 - 0x39357000     C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll
0x73e60000 - 0x73e65000     C:\Windows\System32\wshtcpip.dll
0x6f0e0000 - 0x6fb5e000     C:\Windows\SysWOW64\ieframe.dll
0x75000000 - 0x7505f000     C:\Windows\system32\SXS.DLL
0x684d0000 - 0x68a85000     C:\Windows\SysWOW64\mshtml.dll
0x6bb60000 - 0x6bb8a000     C:\Windows\SysWOW64\msls31.dll
0x74850000 - 0x7485b000     C:\Windows\system32\msimtf.dll
0x68410000 - 0x684c2000     C:\Windows\SysWow64\jscript.dll
0x67ea0000 - 0x68410000     C:\Windows\SysWow64\Macromed\Flash\FlDbg10e.ocx
0x709d0000 - 0x70a49000     C:\Windows\system32\mscms.dll
0x75440000 - 0x75479000     C:\Windows\system32\MMDevAPI.DLL
0x744a0000 - 0x744d0000     C:\Windows\system32\wdmaud.drv
0x74490000 - 0x74494000     C:\Windows\system32\ksuser.dll
0x74480000 - 0x74487000     C:\Windows\system32\AVRT.dll
0x746a0000 - 0x746d6000     C:\Windows\system32\AUDIOSES.DLL
0x74470000 - 0x74478000     C:\Windows\system32\msacm32.drv
0x73090000 - 0x730a4000     C:\Windows\system32\MSACM32.dll
0x74460000 - 0x74467000     C:\Windows\system32\midimap.dll
0x6e670000 - 0x6e69e000     C:\Windows\system32\mlang.dll

VM Arguments:
jvm_args: -Xms256m -Xmx512m -XX:MaxPermSize=256m -XX:PermSize=64m -Djava.net.preferIPv4Stack=true -Dorg.eclipse.equinox.p2.reconciler.dropins.directory=dropins
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=D:/Program Files (x86)/Adobe/Adobe Flash Builder 4/jre/bin/client;D:/Program Files (x86)/Adobe/Adobe Flash Builder 4/jre/bin;D:\Program Files (x86)\Adobe\Adobe Flash Builder 4\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;D:\Program Files (x86)\tortoise\bin;C:\Program Files (x86)\Java\jre1.6.0_16\bin;
USERNAME=cybarg
OS=Windows_NT
PROCESSOR_IDENTIFIER=AMD64 Family 15 Model 43 Stepping 1, AuthenticAMD

--------------- S Y S T E M ---------------

OS: Windows 7 Build 7600

CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 43 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnow, 3dnowext

Memory: 4k page, physical 3145016k(1585268k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot(TM) Client VM (14.2-b01) for windows-x86 JRE (1.6.0_16-b01), built on Jul 31 2009 11:26:58 by "java_re" with MS VC++ 7.1

time: Wed Jun 30 10:30:17 2010
elapsed time: 23 seconds

Kind regards,

Carsten

Report · Jun 30, 2010

Hi Carsten,

Toward the top of your log, the problematic frame is called out:

# Problematic frame:
# C [FlDbg10e.ocx+0x17f1d3]

This seems to be pointing to the Debug Flash Player OCX (ActiveX) as the culprit.

Perhaps try upgrading to the Debug Player 10.1 version here, and see if that helps:

http://www.adobe.com/support/flashplayer/downloads.html

-Chris

Report · Aug 16, 2010

I have just installed CS5 Master on mac. Flash catalyst and Flash builder bot fail to open. Error reports say to to look at the relevant log files, but those files are empty.

I am using snow leopard, which is up to date and there are adequate resources.

Finding an easy link to support, like a simple "help button" for sending someone an email is a nightmare. What do I do?

Can anyone help please?

Marjorie

Report · Aug 16, 2010

Hi Marjorie,

We are sorry for the issue that you are facing. But we need a few more details that would enable us to triage the issue.

Can you please attach the following log files

1. amt3.log and oobelib.log from your tmp folder.

On Mac, you'll generally find the temp folder under /private/tmp/

On Win, you can find the temp folder this way:

- open a command window, and type "set" to view the environment variables

- navigate to the folder defined by the envvar named TMP

2. latest installation log. This can be found at

Mac - /Library/Logs/Adobe/Installers/

Win - \Program Files\Common Files\Adobe\Installers\

Also please let us know whether you are able to launch other CS products in Master Collection (products other than Flash Builder and Flash Catalyst).

Thanks,

Deeptika

Report · Aug 17, 2010

Hello Deeptika,
I am Marjorie's husband Robert. She has asked me to help her in this.

Thank you for your response to her request for help as below.

All other applications open normally and she is very pleased with them. I like CS5 too and think I will upgrade now after seeing the new application.

The only problems seems to be opening Flash Catalyst and Flash Builder.

I uninstalled the application for her and reinstalled it but the problem remains.

I cannot find the files you requested.
The folder .../Library/Logs/Adobe/Installers is empty.

Everything else seems to be working. The computer is always kept up to date with all upgrades etc and periodic maintenance performed with Mactuneup.

Thank you,
Robert

Report · Aug 17, 2010

Hi Robert,

What is the error message shown when you launch Flash Catalyst or Flash Builder?

Also, are you able to see /private/tmp folder? That folder is hidden by default.

If that is the case, please do this to view hidden files/folders in Finder

Open the terminal and type this at command prompt -

defaults write com.apple.finder AppleShowAllFiles -bool true

Close all Finder instances and relaunch Finder. You should be able to see the hidden files in the Finder now.

Thanks,

Deeptika

Report · Aug 29, 2010

Hi Deeptika,

I installed the apps on my imac with the same problem that I had on Marge's notebook. I uninstalled my own CS3 and installed Marge's CS5 there and will give her that computer when I have it up and running properly.

The error message reads-
An error has occurred. See the log files...../Library/Application Support/Adobe/Flash Catayst/Workspace/.Metadata/.Log

The information you requested in ...Library/Logs/Adobe/Installers has four log files. Each refer to CS3 (which we had before) and both are empty.

There is nothing else.

The folder ..../Private/tmp contains seventeen items.

file:///private/tmp/.font-unix/

file:///private/tmp/.ICE-unix/

file:///private/tmp/.wine-501/

file:///private/tmp/.X11-unix/

file:///private/tmp/000244c7acaf6

file:///private/tmp/501/

file:///private/tmp/amt3.log

file:///private/tmp/aprBG2BBK

file:///private/tmp/geColladaModelCacheLock

file:///private/tmp/geIconCacheLock

file:///private/tmp/icssuis501

file:///private/tmp/launch-bM9ZKZ/

file:///private/tmp/launch-fRn2A8/

file:///private/tmp/launch-iijbO7/

file:///private/tmp/launchd-156.wKvvu3/

file:///private/tmp/lilo.1609/

file:///private/tmp/swtag.log

The last file is large. Is this of interest. I can copy its contents and send that to you. I am not sure of those other files and did not want to get into them.

All other elements in the application such as Dreamweaver, Fireworks, Flash etc, without problems.

Other than that we are very impressed.

Thank you.

Robert

Report · Aug 29, 2010

Hi Robert,

Please attach the following files

/Library/Application Support/Adobe/Flash Catayst/Workspace/.Metadata/.Log and

/private/tmp/amt3.log

Thanks,

Deeptika

Report · Aug 29, 2010

Hi Deeptika,

Thanks for your quick reply.

Here are the files you requested.

Robert.

The files taken from /Library/Application Support/Adobe/Flash Catayst/Workspace/.Metadata/.Log

!SESSION 2010-08-20 12:04:51.186 -----------------------------------------------

eclipse.buildId=unknown

java.version=1.6.0_20

java.vendor=Apple Inc.

BootLoader constants: OS=macosx, ARCH=x86, WS=carbon, NL=en_US

Framework arguments: -keyring /Users/robertcarter/.eclipse_keyring -showlocation

Command-line arguments: -os macosx -ws carbon -arch x86 -clean -keyring /Users/robertcarter/.eclipse_keyring -consoleLog -showlocation

!ENTRY org.eclipse.osgi 4 0 2010-08-20 12:04:59.867

!MESSAGE An error occurred while automatically activating bundle com.adobe.flexbuilder.project (17).

!STACK 0

org.osgi.framework.BundleException: Exception in com.adobe.flexbuilder.project.internal.FlexProjectCore.start() of bundle com.adobe.flexbuilder.project.

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:1028)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:984)

at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)

at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)

at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)

at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:111)

at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:427)

at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:193)

at org.eclipse.osgi.framework.internal.core.BundleLoader.findLocalClass(BundleLoader.java:368)

at org.eclipse.osgi.framework.internal.core.SingleSourcePackage.loadClass(SingleSourcePackage.java:33)

at org.eclipse.osgi.framework.internal.core.BundleLoader.findClassInternal(BundleLoader.java:441)

at org.eclipse.osgi.framework.internal.core.BundleLoader.findClass(BundleLoader.java:397)

at org.eclipse.osgi.framework.internal.core.BundleLoader.findClass(BundleLoader.java:385)

at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:87)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at com.adobe.thermo.application.ThermoApplication.start(ThermoApplication.java:62)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

Caused by: java.lang.AbstractMethodError: org.apache.xerces.dom.DocumentImpl.getXmlStandalone()Z

at com.sun.org.apache.xalan.internal.xsltc.trax.DOM2TO.setDocumentInfo(DOM2TO.java:373)

at com.sun.org.apache.xalan.internal.xsltc.trax.DOM2TO.parse(DOM2TO.java:127)

at com.sun.org.apache.xalan.internal.xsltc.trax.DOM2TO.parse(DOM2TO.java:94)

at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transformIdentity(TransformerImpl.java:661)

at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transform(TransformerImpl.java:707)

at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transform(TransformerImpl.java:313)

at com.adobe.flexbuilder.util.XMLUtil.toByteArrayOutputStream(XMLUtil.java:232)

at com.adobe.flexbuilder.util.XMLUtil.toString(XMLUtil.java:94)

at com.adobe.flexbuilder.project.sdks.FlexSDKPreferences.saveToPrefStore(FlexSDKPreferences.java:318)

at com.adobe.flexbuilder.project.sdks.FlexSDKPreferenceInitializer.initializeDefaultPreferences(FlexSDKPreferenceInitializer.java:44)

at org.eclipse.core.internal.preferences.PreferenceServiceRegistryHelper.runInitializer(PreferenceServiceRegistryHelper.java:276)

at org.eclipse.core.internal.preferences.PreferenceServiceRegistryHelper.applyRuntimeDefaults(PreferenceServiceRegistryHelper.java:130)

at org.eclipse.core.internal.preferences.PreferencesService.applyRuntimeDefaults(PreferencesService.java:367)

at org.eclipse.core.internal.preferences.DefaultPreferences.applyRuntimeDefaults(DefaultPreferences.java:163)

at org.eclipse.core.internal.preferences.DefaultPreferences.loadDefaults(DefaultPreferences.java:236)

at org.eclipse.core.internal.preferences.DefaultPreferences.load(DefaultPreferences.java:232)

at org.eclipse.core.internal.preferences.EclipsePreferences.create(EclipsePreferences.java:307)

at org.eclipse.core.internal.preferences.EclipsePreferences.internalNode(EclipsePreferences.java:543)

at org.eclipse.core.internal.preferences.DefaultPreferences.node(DefaultPreferences.java:150)

at org.eclipse.core.internal.preferences.legacy.PreferenceForwarder.getDefaultPreferences(PreferenceForwarder.java:130)

at org.eclipse.core.internal.preferences.legacy.PreferenceForwarder.getString(PreferenceForwarder.java:636)

at com.adobe.flexbuilder.project.sdks.FlexSDKPreferences.loadFromPreferenceStore(FlexSDKPreferences.java:307)

at com.adobe.flexbuilder.project.internal.FlexProjectCore.getFlexSDKPreferences(FlexProjectCore.java:1127)

at com.adobe.flexbuilder.project.actionscript.ActionScriptCore.start(ActionScriptCore.java:380)

at com.adobe.flexbuilder.project.internal.FlexProjectCore.start(FlexProjectCore.java:320)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl$2.run(BundleContextImpl.java:1009)

at java.security.AccessController.doPrivileged(Native Method)

at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:1003)

... 27 more

Root exception:

java.lang.AbstractMethodError: org.apache.xerces.dom.DocumentImpl.getXmlStandalone()Z