Same here. Updated without thinking, something I'm usually wary of, and now I'm paying for my foolishness.

Running OS 10.5.8 with CS3 extended.  Now I'm really stuck. How and when will we be notified of the fix I wonder?

It does it with 10.4.11 too.  That's not the problem.

Spent the last two hours reinstalling and then downloading/installing updates (quite a few steps between 8 and 8.2.3) but I can only get as far as 8.1.5 as 8.1.6 refuses to install. Tried several times. Any suggestions? Thanks. Running OS 10.6.4.

Having failed to get beyond 8.1.5 with repeated software updates (8.1.6 won't install) I tried downloading the 8.1.6 update from the Adobe website in order to try installing it that way. But that doesn't work either: trying to install that opens Acrobat, the installer then tells me to quit Acrobat, but Acrobat won't quit.

Is anybody else stuck?

I feel for your situation Albert.

In true Adobe style those caught up in their mess are being told:

If you have already installed the Acrobat 8.2.4 Update and are experiencing the launch issue.  Adobe is recommending that  a reinstall Acrobat 8 from CS3 installation media (this will install 8.0.0), and then check for updates; it will take the installation up to Acrobat 8.2.3 (in a few steps).

That is a few steps to get the basics up and running again, Adobe are quite happy to leave users to spend hours getting back to the needed set up.

My MO is to refresh the Clone of my Mac OS X HDD following application updates, given this latest Adobe issue it will be essential to fully test future updates before cloning is carried out.

I thank goodness for Time Machine which saved the situation from being a total disaster.

I wish I had noticed the detail that this update was only for

v10.4.11 - 10.5.5. I too am running 10.5.8 and had this problem. My fix was to ONLY use Time Machine to replace the Acrobat program only. Not the folder, not prefs, not anything else. I restored a pre-update version of Acrobat 8.2.3 and when Time Machine asked if I wanted to replace the original or keep both, I said keep both. I then opened the restored 8.2.3 version a few times, checking most fuctionalities. I then trashed the Acrobat Professionl (original) version that Time Machine created, checked the 8.2.3 again a few times, and then emptied trash. So far, everything is working again.

I was having the same problem too.  I called customer support and allowed them to take control of my computer to investigate the problem.  The agent uninstalled Adobe Acrobat from my machine.  Not sure why.  I am a University professor and all of my software is installed by our tech department.  I assume she was going to have me reinstall, but since the University does all of that centrally, no disks, so no reinstall.

She then directed me to a different silo in the tech support department and said someone could send me a link to reinstall.  After a long period of holding, the new agent simply said she could not help me, and that I needed yet a different department that is closed on saturdays.

I use Adobe Acrobat Professional every day.  I am crippled without some kind of pdf management software.

This customer service experience was so awful, that I have decided never to use an Adobe products again. 

I will find other third-party software to do what I need to do.

I will be telling everyone I possibly can about this experience. 

I am very angry that a once reputable company would have tech agents at such high levels of incompetence.  This entire debacle is completely unacceptable to me and the way it was handled is equally disturbing.

Having the same issue, has anyone found a quick fix?

I need my adobe please help!

Yes a great move by Adobe to put us all into an extra workload and little to offer from them in compensation or even a deadline for a fix.

However followed a fix suggested on this forum and deleted 8.2.4 and replaced it (and uninstaller as this shows same version number) with 8.2.3 from my external back up disc.

Has worked fine and have tested it on several jobs, did a restart first to be safe.

Important benefit is that I did not need to delete/replace any prefs files ONLY the app itself (and uninstaller for good measure).

So saves a huge work to reinstall from v8 and deal with the laborious uodate process - again the question could be asked (as for MS Office also) as to why no update combo.

Thanks for the forum fix and further bad press to Adobe on top of this fiasco for not offering  it as a workaround.

Paul Harvey

Yes all good here so thanks for the tip and ability to get out without vast

hassles.

Provided, as you say, you have a backup.

I have 3 - 2 onsite and 1 offsite - and within that a backup sequence that

allows me to backtrack over a couple of weeks.

From: mackerr <forums@adobe.com>

Reply-To: <clearspace-1888980813-772592-2-3075348@mail.forums.adobe.com>

Date: Mon, 23 Aug 2010 01:59:40 -0600

To: Paul Harvey <info@yogastudies.org>

Subject: Re: Updated Acrobat Pro to 8.2.4 Now it will not launch. Updated Acrobat Pro to 8.2.4 Now it will not

launch.

 

I've been using my retrieved 8.2.3 extensively all weekend and it has remained

stable. I think this is the way to go assuming, of course, you have a back-up.

>

@funktioniere . I think just reinsallating Acrobat should be enough. You don't need to install entire CS3 product.

@Adobe...you have created a lot of headache and cost for your users. For those not running Time Machine (and apologies for adding to the frustration people, but there is no excuse for that!), perhaps you could post here, temporarily until you have the fix, the 8.2.3 version of just the Adobe Acrobat Professional application file. It is 860.7 MB, and it could help many users. Yes it's copyright but that file is pretty much useless unless you have all the other support folders and files, so what's the harm? Be proactive instead of reactive. It's an issue you caused, and by the sounds of it your tech people are not helping matters.

Well, call it a coincidence, but I lost contact with both printers and a scanner during the "Acrobat Outage" ... I got my IT consultant in (I am freelance working out of my home) and $250 later had reinstalled Acrobat and had a working shop again. We did a couple of other necessary upgrades, but I feel that the Acrobat problem caused me a real cash outlay and I resent it.

Appreciated the confirmation that reinstalling from CS3, just Acrobat, was the way to go. It worked over here! Took a long time to accomplish, however, and I was out of my depth to isolate the one program from the others.

My IT guy followed the instructions from Steve Cordero and they did work:

Adobe KB Document: http://kb2.adobe.com/cps/861/cpsid_86169.html

h3. Issue
Macintosh Adobe Acrobat 8.2.4 is unable to launch after applying the Acrobat 8.2.4 Update from the auto-update mechanism.
This issue appears only to impact the version of  Macintosh Acrobat 8.2.4 that is included with the Creative Suite 3.
h3. Solution
Adobe is currently working on a comprehensive solution for Macintosh Acrobat 8.2.4 but in the meantime has take steps to ensure that more users are not impacted.

As a pro-active step Adobe has done reversal of Mac 8.x manifest and rolled it back to 8.2.3 level. So Acrobat will not update to 8.2.4 automatically now it will go upto 8.2.3 only. Unfortunately this means that the  Mac Reader 8 will also not update to 8.2.4.

If you have already installed the Acrobat 8.2.4 Update and are experiencing the launch issue.  Adobe is recommending that  a reinstall Acrobat 8 from CS3 installation media (this will install 8.0.0), and then check for updates; it will take the installation up to Acrobat 8.2.3 (in a few steps).
h3. Additional information
If you have Adobe Acrobat 8.x installed that is not part of a Creative Suite 3 installation you can manually update your application via the http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Macintosh page.

If you have Adobe Reader 8.x installed you can manually update update your application via the http:// http://www.adobe.com/support/downloads/product.jsp?product=10&platform =Macintosh page.

--------------------------------------------------------------
This message was sent to: Pluto Girl

To post a reply to the thread message, either reply to this email or visit the message page:
http://forums.adobe.com/message/3070951#3070951

--end--

Thanks PH1008 - worked for me

Time Machine saved me a lot of time and work. I replaced only the Adobe Acrobat Professional application in the the Adobe Acrobat Professional Folder, I didn't replace anything else. All original settings there.

Maybe Adobe should tell people first to use this option on a Mac. (if you have Time Machine). It's a lot easier than re-installing and getting all your original settings back.

I assume the "comprehensive solution" will be 8.2.5.  I'm waiting.

Meanwhile, some of us are still stuck on 8.1.5 because the 8.1.6 update won't install. No response from Adobe on this matter. Not happy.

We're trying to follow the fix (reinstall Acrobat from CS3 discs) suggested here:

http://kb2.adobe.com/cps/861/cpsid_86169.html

However, the installation process is hanging on a request by the installer app to insert an installer disc for After Effects - which we don't have as separate installer disc for! We've tried to re-insert the installer disc for Adobe CS3 Design Premium, but the installer application rejects it.

Has anybody else found that they were unable to reinstall Acrobat from disc after this fiasco?

Any ideas on how to fix this one?

Yesterday I was in contact with the customer service and we both tried to reinstall Acrobat from the original Software DVD. She was giving me instructions through the fone  and she was also connected to my computer. What we managed to do, was to deinstall Acrobat. But to reinstall it did not work. It asked for a further disk with Adobe updater manager 5.1. There is no such disk in the CS3 box. Some time ago Adobe was sending a newer version of their updater. I agreed to the installation at the end of the installation it said to finish the installation you have to restart your computer again (sorry for my german-english). And I choose undo (break up). Meantime I was working on several programs and thought I might finish this updater Installation the next day. But this did not work anymore. The customer service does not have any solution to me unless to reinstall the compeate CS3 Suite. But I wonder what will happen if I deinstall all those programs and then maybe there will be another message, that  the installation does not work. Who will help me of it does not work? How can I do my work? And why did I pay such a lot of money for CS3.

too bad

functioniere