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R Case
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New certificate requests always rejected

Aug 21, 2010 1:37 AM

Hello,

 

I have created a certificate request using an account that has been authorised to be a certificate requestor. When i logon as an administrator and click 'Approve' for the request, the status of the certificate request changes to 'Rejected'. Is there something wrong with the actual certificate request?

 

Thanks,

 

Richard

302 Views   2 Replies   Latest reply: R Case, Aug 23, 2010 12:35 PM
 
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  • JRJADOBE
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    1. JRJADOBE,
    Aug 23, 2010 11:43 AM   in reply to R Case
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    Certificate requests are automatically rejected if the CSR file/string has the beginning tag (-----BEGIN CERTIFICATE REQUEST-----) and end tag (----END CERTIFICATE REQUEST----). In these cases, a notification email is sent to the requester and the company account administrators with the comment “Rejected due to invalid request”.

    Please remove the beginning and end tags from the CSR file/string and submit the certificate request again. If it is still not working, please post more information about the error message.

    Thank you, and hope this works!

     
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  • R Case
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    2. R Case,
    Aug 23, 2010 12:35 PM   in reply to JRJADOBE
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    Thanks that worked. I had assumed (wrongly) that selecting to upload a certificate request that the un-needed parts would be removed.

     

    Thanks again,

     

    Rich

     
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