I am currently installing CS2 on a Windows 2000 SP4 computer that meets and exceeds the minimum requirements for installing and running CS2. I also have Adobe Photoshop 5.0 installed. After entering the serial number and hitting the next button during the installation process, the next message I receive is "The serial number you entered indicates that you are upgrading from a previous version of Adobe Photoshop. Adobe Photoshop 5.0 or later was not found in its default location. Please select a mthod to validate ownership of the Adobe Photoshop 5.0 or later." It lists three options, an option to insert a CD with Photoshop 5.0 on it, search the harddrive it's installed on automatically, or browse directly to the location it is installed. I have tried with no success, all three options. I will mention, we started with Adobe Photoshop 4.0, purchased an upgrade CD to Adobe Photoshop 5.0, and are now trying to upgrade to Adobe Creative Suite 2, which includes Adobe Photoshop CS2. Other users on the network have the software installed but do not remember how it was installed but do remember it wasn't easy. We recently had a harddrive fail and this is something that came up as needing to be reinstalled. Any and all help would be VERY much appreciated as this user is unable to do her job until it's fixed. Thanks!
Copying the files from my Photoshop 5.0 CD to a file in the root of C actually solved my problem. Pat on the back me and a kick in the pants to Adobe and their sales/tech team who is completely useless when it comes to supporting their older products. Why would I want to upgrade to the new products if there's only a certain amount of time they are willing to support/help on certain products, just so they can sell you something newer?
There was a known issue with CS2 when trying to verifiy earlier versions with a DVD drive. If you have a DVD drive instead of a CD drive that would explain it.
That said, while Adobe's tech support does leave something to be desired, to expect steller support for something this old is a bit of a stretch.
No sir, no DVD drive on this computer. Only a regular CD drive and also a CD burner drive. And I don't think expecting help installing a product with known installation issues is asking for stellar support. That seems rather basic in my opinion but to each his own...
Why don't you tell the poor guy about the solution discovered by Linda Margaret Ritz on March 12, 2009 (comment #13).
I had this same problem with Adobe CS2 on Vista (as many others did), tried Linda's recommendation and--Voila!--was able to install, activate and actually USE Photoshop, InDesign, Bridge and Version Que (?). I was not, however, able to install Illustrator. Discs 1 and 2 installed with no problem, but when the install wizard asks for Disc#3 (on which Illustrator resides), the DVD drive opens and spits out Disc #3 as soon as I click "OK."
I tried copying the files from Disc #3 on to my hard drive and double-clicking the setup icon. The install wizard starts up and everything moves along o.k. but when I enter the serial number, I get the "wrong serial number" message (it is correct and is the same number that I used to install Photoshop and Indesign). There is no place on Disc #3 where you can change to path to C:\Progra~2\Adobe (Linda's solution).
Before I am chastized for not upgrading, let me say that I have Adobe CS3, Adobe CS4 for the Mac (and will soon purchase CS5) at my home. Currently, I am staying at a vacation residence where there is only a Windows pc and a copy of CS2 for Windows. I'm not about to buy an upgrade for Windows when I'm only using that platform for two or three weeks out of the year.
This computer is only a year old; there is a ton of space (500 g) and mobs of memory (6g)--that is not the problem.
Can you assist me with installing Illustrator?
Without a link I have no idea what you're talking about, but, there are known issues with CS2 on 64 bit O/S for which there is a KB article.
It remains however that CS2 on anything later than XP 32 bit is unsupported. One of the reasons for that is because it may work on one machine and not another. IOW, just because someone's solution worked for them doesn't mean it will work for you.
Europe, Middle East and Africa