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Losing Reader Extension Rights After Saving

Jan 10, 2006 10:27 PM

  Latest reply: Steven_Yen, Nov 2, 2010 10:59 AM
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    Jul 27, 2010 8:03 PM   in reply to Steven_Yen

    Problem here exactly as described by Keith Arnett. Not one Framemaker (9.04)-generated pdf file retains the extended reader rights when opened in Reader 9.x on another computer. No matter what the message says, I did not alter the files in any way. And yes, I have checked the time settings on both machines. Solutions to this problem would definitely be very welcome!

     
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    Aug 6, 2010 7:03 AM   in reply to (David_Collard)

    I'm having this problem...and this is August 6, 2010.  This thread began in 2006!!!  I hate to be one of those grumpy people ranting in a forum, but this is a BIG deal.

     

    My boss is frusterated that this is happening when my goal was to use pdf's to simplify the process for everyone.  I only saw a few comments from someone representing Adobe throughout this whole thread.  My problem is not related to timeclocks as it is all in the same building.  I'm using Acrobat Pro 9 up to date.

     

    If this WAS a time clock issue, why not make the program tell you...THIS IS A TIME CLOCK ISSUE and we are locking you out of the document?  Ambiguous errors make people upset and they have to spend time Googling instead of working.

     

    Someone from Adobe:  please fix this... I can't find an easy solution to this random problem :'-(

     
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    Aug 31, 2010 10:28 AM   in reply to brickheadbs

    Can you send me test file (good one not broken one) to syen@adobe.com, and tell me the steps how do you see the problem?

     

    Also tell me how do you apply UB into the PDF by using Acrobat 9 or Livecycle UB server?

     

    Once I can reproduce the problem here then I will talk to developer and log a bug in our side then the problem will be fixed in later build.

     

    Thanks.

     

    Steven;

     
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    Aug 31, 2010 10:29 AM   in reply to brickheadbs

    Hi David,

     

    Can you send me test file (good one not broken one) to syen@adobe.com, and tell me the steps how do you see the problem?

     

    Also tell me how do you apply UB into the PDF by using Acrobat 9 or Livecycle UB server?

     

    Once I can reproduce the problem here then I will talk to developer and log a bug in our side then the problem will be fixed in later build.

     

    Thanks.

     

    Steven;

     
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    Sep 29, 2010 1:17 PM   in reply to (David_Collard)

    I ran into the same issue and none of the 'solutions' posted in this thread have helped. After lots of testing, here is my conclusion.

     

    The original editable PDF is created with Adobe Professional (with Extend Features in Adobe Reader enabled). This PDF is then emailed to various people. As long as each user opens and edits this PDF in Adobe Reader (NOT PRO), the changes are saved and the next person can continue to open/edit without any issues. If someone opens this PDF in Adobe Pro, and then saves the file, the PDF then loses the Extended Features. From that point on anyone who opens this PDF with Adobe Reader will get the error message:

     

    "This document contained certain rights to enable special features in  Adobe Reader. The document has been changed since it was created and  these rights are no longer valid. Please contact the author for the  original version of this document."

     

    Only individuals with Adobe Pro will be able to open this new PDF and make edits/saves.

     

    Long story short, once this PDF leaves the original creator, make sure everyone who opens/edits/saves this file does so with Adobe Reader (the free version from adobe.com). Or have everyone upgrade to Adobe Pro, which might be a slightly more expensive solution.

     
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    Nov 2, 2010 9:15 AM   in reply to blazer380

    @ blazer380: I'm using Acrobat 9 Pro (Mac) yet I can make further edits. My colleagues on various older versions of Reader (Windows) can't make further edits, which is basically the opposite of the scenario you describe.

     

    Very confusing.

     
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    Nov 2, 2010 10:59 AM   in reply to AdamsCreative

    If the PDF file has Reader Extension Rights then you can edit it in Reader and Acrobat. But if the PDF file doesn't have Reader Extension Rights then you can't edit it in Reader only in Acrobat.

     

    If the Reader Extension Rights is broken then you can't edit in Reader, only in Acrobat.

     

    Hope this will clear out your confusion.

     
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