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henriko75
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FW CS4 - BIG problems with text-engine!

Oct 28, 2008 5:54 PM

Hi there!

Just bought FW CS4 (Mac) and everything seems fine but... I'm having many odd problems with the new text-engine. It happens when I open CS4-saved documents or just by flipping through the pages in a document. The text moves position - it looks like the text-frame itself is placed away from the original area! This bothers me BIGTIME!! And when it occurs I can't see the real edge around the "moved" text! This takes much of my precious time to fix...

Is this a common problem on the Mac version?

TIA!

/Henriko
  • Currently Being Moderated
    Adobe Employee
    Oct 29, 2008 5:30 AM
    Hi Henriko,
    Can you post any sample png file with the behavior mentioned? I am assuming that the files were created in the Fireworks CS4 build and not the Fireworks CS4 Beta build.

    ..Sarthak
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    Oct 29, 2008 5:29 PM
    I have exactly the same problem with Fireworks CS4. Happens when I move text using keyboard arrows or shift+arrows. Text box jumps like 10px away from actual text position. I am on WinXP SP3. Using same build as Henriko.
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    Adobe Employee
    Oct 30, 2008 1:34 AM
    Hi Henriko,

    When I double clicked inside the text object, which was giving problems, things seem to work fine. Although the text was moved and had to be re-aligned.

    ..Sarthak
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    Community Member
    Oct 31, 2008 12:50 AM
    Well that IS THE PROBLEM. We have to realign the text again and again when the text box jumps like crazy. Doesnt happen all the time, but too often. Fireworks CS3 was much more stable.

    I would appreciate, if you gave us a normal response, no "seems to work fine stuff".

    Also Adobe support is really slow. I opened a case 2 weeks ago, and still got no response. How is that even possible?
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    Adobe Employee
    Nov 3, 2008 1:18 AM
    Hi henriko,

    By any chance does the sample png file posted by you contains any text elements which were either created in some earlier builds of Fireworks CS4? Did you copy-paste any text elements from another file which might have been created using an intermediary build or so?

    If this file has been completely created newly in 495 build, then exactly when did you start seeing the text bounding box shifting. If you can let us know the steps after which you are seeing this issue, it would be of great help!

    Thanks,
    Arun

    quote:

    Originally posted by: henriko75

    Yes, it's the Fireworks CS4 build 10.0.0.495 I'm working on.



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    Nov 3, 2008 8:52 PM
    Hi,

    I'm having similar problems. I imported a file with 51 pages, previously built in CS3. Fonts were jumping as detailed in posts. I removed 28 pages thinking that this might solve the problem. To no avail. I am using CS4 build 10.0.0.495 - which I installed on Saturday, Nov. 1.

    In most cases, I am trying to edit existing text. when clicking on the text, the bounding box moves to the lower right and down (mostly down). I am unable to edit text at that point. Realignment does no good to correct the problem.

    -Trent
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    Adobe Employee
    Nov 3, 2008 10:11 PM
    Hi mebadger,

    I have send you a private message requesting for the png file.
    I understand here that your png file was created entirely in CS3 and none of the FWCS4 beta or intermediary builds were used. Please correct me if I am wrong.

    Thanks,
    Arun
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    Community Member
    Nov 4, 2008 8:40 AM
    Yes, that is correct. I used CS3 only, and did not use any intermediate CS4 builds or betas.
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    Adobe Employee
    Nov 5, 2008 2:20 AM
    Is the file opening correctly and the text bounding box showing up properly in FWCS3? If yes, then try re-saving your file once again with a different filename from CS3 and then open it back in FWCS4. Choose "Update" as the option while opening the file and then see if you still notice the issue.

    --Arun
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    Community Member
    Nov 5, 2008 2:49 AM
    This problem appears also in documents created in CS4!!! It is not a problem of importing from CS3. Happens when I move a text box. Mostly using SHIFT+ARROWS.
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    Adobe Employee
    Nov 5, 2008 3:36 AM
    Could you please share the file with us. It will help us a lot in investigating more.

    Thanks,
    Arun

    quote:

    Originally posted by: designme.sk
    This problem appears also in documents created in CS4!!! It is not a problem of importing from CS3. Happens when I move a text box. Mostly using SHIFT+ARROWS.


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    Community Member
    Nov 5, 2008 3:39 AM
    Im affraid there is no need to send you a file, because it happens in all of my CS4 PNGs (those imported from CS3 and original CS4)
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    Community Member
    Nov 5, 2008 8:52 AM
    This is not making me want to purchase CS4...
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    Community Member
    Nov 5, 2008 6:11 PM
    designme.sk wrote:
    > Im affraid there is no need to send you a file, because it happens in all of my CS4 PNGs (those imported from CS3 and original CS4)

    If the engineers can't reproduce the problem at their end then, yes,
    there very much is a need to send them a file to help solve the issue.
    I'm not one of the engineers, but I can't repro the issue, and I am
    using the retail release, on XP SP3 as well, on a relatively
    underpowered laptop.

    Does the problem occur immediately? Or after the file has been open for
    a while? Do you have one file open or multiple files? Does the problem
    occur with specific fonts or any font you use?

    It might also be a good idea to supply your hardware specs.

    --
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    Community Member
    Nov 6, 2008 1:21 AM
    OK, I uploaded a CS4 PNG i just created with just two text boxes. I have been moving them around for a while (like 20 secs) using Shift+Arrows and there it goes. I hope it saved the way you can see it as well.
    I used Myriad Pro with antialias and Arial without antialias. Same problem.

    Happens on desktop PC and on laptop too.

    My HW specs:
    C2D E8200, Gigabyte P35 DS3L, 3GB DDR2 800Mhz, Asus EAH4670 512 MB + Accelero S2, 320GB Seagate + 320GB Samsung F1, XP SP3

    Dell Latitude E6400, C2D P8400, 4GB DDR2 800Mhz, Intel X4500MHD, 120GB FFS 7200rpm, 14" 1440x900 LED, Vista Bus. SP1

    http://www.designme.sk/junk/fwcs4.png
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    Community Member
    Nov 6, 2008 1:35 AM
    I tryied to record the issue with CamStudio.
    www.designme.sk/junk/cs4.avi

    Hope it helps..
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    Adobe Employee
    Nov 6, 2008 2:32 AM
    Thanks a lot for the file but the recording just shows a blank brown screen and nothing else!

    --Arun
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    Community Member
    Nov 6, 2008 3:16 AM
    OK, maybe some fancy codec problems..
    Anyway try this link:
    http://www.designme.sk/junk/cs4/

    Mark
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    Adobe Employee
    Nov 6, 2008 3:27 AM
    Thanks a ton once again!
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    ,
    Community Member
    Nov 12, 2008 11:55 AM
    I'm having the same trouble where text boxes jump around as others have described. I've been using Fireworks for years as one of my main tools, and until this is resolved, Fireworks is practically unusable. Having random errors in my work is unacceptable. This problem has cropped up in every file I've worked on, so it's not just an isolated problem, but something I can count on going wrong over time in all of my work.

    Here's an example file: www.flexid.com/us_map.png After renaming a layer, the text box for "Philadelphia" jumped. The other text boxes seem to be OK for the moment. The file and all text were created with Fireworks CS4 (vector objects were copied from a CS3 file).

    This problem was reported during the beta, so it's surprising that this sounds like it's news to you at Adobe. Constantly repositioning text is not an acceptable workaround. I need to know a timeline for resolution so that I can decide whether to downgrade to a previous version or switch to another tool.

    Specs: MacBook Pro 2.53 GHz, 4 GB RAM, OS X 10.5.5, Fireworks CS4 10.0.0.495
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    Community Member
    Nov 12, 2008 4:11 PM
    It isn't getting any better for me either - I've done new files with CS4 exclusively and when resizing symbols for example, the text will jump - the test is clearly outside the 9-slice box where it should not move. When the design is tight and alignment is critical, having it jump even a pixel is unacceptable. I must also constantly readjust text so that it is where it SHOULD be.

    I echo adamkorman's comments - do we know when this is going to get fixed?

    Processor 2 x 2.8 GHz Quad-Core Intel Xeon
    4GB 800 MHz DDR2
    OS X 10.5.5
    FireNOTworks 10.0.0.495
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    Community Member
    Nov 13, 2008 10:13 PM
    adamkorman wrote:
    > I'm having the same trouble where text boxes jump around as others have
    > described. I've been using Fireworks for years as one of my main tools, and
    > until this is resolved, Fireworks is practically unusable. Having random errors
    > in my work is unacceptable. This problem has cropped up in every file I've
    > worked on, so it's not just an isolated problem, but something I can count on
    > going wrong over time in all of my work.
    >
    > Here's an example file: www.flexid.com/us_map.png After renaming a layer, the
    > text box for "Philadelphia" jumped. The other text boxes seem to be OK for the
    > moment. The file and all text were created with Fireworks CS4 (vector objects
    > were copied from a CS3 file).
    >
    > This problem was reported during the beta, so it's surprising that this sounds
    > like it's news to you at Adobe. Constantly repositioning text is not an
    > acceptable workaround. I need to know a timeline for resolution so that I can
    > decide whether to downgrade to a previous version or switch to another tool.
    >
    > Specs: MacBook Pro 2.53 GHz, 4 GB RAM, OS X 10.5.5, Fireworks CS4 10.0.0.495
    >

    I can reproduce the issue on my Win XP Laptop, with the Philadelphia
    text. It appears that the text box itself is offset from the text.

    --
    Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
    http://www.communityMX.com/
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    Nov 14, 2008 1:09 PM
    same here
    Is someone addressing that problem? Thats really a show-stopper!
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    Adobe Employee
    Nov 17, 2008 1:37 AM
    Hi,

    Did this shift in the text box happen when you were trying to move it on the canvas using the keyboard arrow keys?

    Please note that we are working on this issue and trying to find out all possible ways in which it is happening. One of the ways is selecting/de-selecting a text element and moving the text simultanoeusly, using the keyboard arrow keys.

    Thanks,
    Arun


    quote:

    Originally posted by: adamkorman
    Here's an example file: www.flexid.com/us_map.png After renaming a layer, the text box for "Philadelphia" jumped. The other text boxes seem to be OK for the moment. The file and all text were created with Fireworks CS4 (vector objects were copied from a CS3 file).



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    ,
    Community Member
    Nov 17, 2008 2:19 AM
    In this particular case, no. The shift happened when I duplicated the state. Before duplicating the state, it was positioned correctly, after it wasn't. I can't seem to duplicate this specific behavior right now, but it's what happened in that file I uploaded.
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    Nov 17, 2008 8:48 AM
    text engine is really a big issue in Adobe Fireworks CS4, I just hope they have an update for this one. I got a screenshot for that on my blog: http://keithics.com/blog/article/adobe-fireworks-cs4-text-engine-probl em/113/

    also, I don't like the Anti-alias on the text engine, looks pixelated and ugly.
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    Adobe Employee
    Nov 18, 2008 3:53 AM
    Hi henriko,

    There seem to be no files present in the .zip you have posted. Kindly re-post it again.

    --Arun
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    Nov 19, 2008 9:51 PM
    Same problem here, guys.

    Just making sure this thread doesn't die.
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    Nov 27, 2008 4:43 AM
    Same problem here also. It's waste of time to have to fix this text aligning issue not to mention really annoying.
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    Community Member
    Nov 29, 2008 7:48 PM
    Is anything getting done about this? Or am I to just go back to CS3?
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    Community Member
    Nov 29, 2008 10:33 PM
    no updates from Adobe..
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    Community Member
    Nov 30, 2008 12:54 PM
    Ok. Gimme a break!

    I’m a creative director from a well known German 120+ media agency. We already received 30 copies of the Web Premium Suite. First I had trouble uninstalling the “old” CS3 Apps and CS4 demos. Now I can even write an interesting essay how “sweat” it is to get XP SP3 running on a System that’s again every type of modification. Then I had a two day fun time installing the CS4 Suite (Error licensing for this product stuff). The “Share Screen” feature doesn’t accept “P” in the Password field in Fireworks, acrobat.com doesn’t work in the IE7 and nether with Opera, the Online Help refers to a non existing Page on Adobe.com. But; most of all - I have a lot of trouble with the new text-engine in Fireworks! A lot!

    I’ve persuaded for a couple of years my designers in different companies to give Fireworks a try. All the time fighting the senseless “but I wanna stick to Photoshop battle” and was getting a perpetual motion machine praying about the benefits of Fireworks for web design and wire framing.

    Finally I convinced the whole company to switch to a comfortable Fireworks workflow. I did a lot of efforts to implement Fireworks as a really strategic Toolset in our company.

    And now what? I can handle all the minor bugs in that brand new version. Doubtless I will still be a kind of evangelist for Fireworks but that text engine thing is so annoying! We have a lot of Fortune 50 companies beside our customers. You wouldn’t believe all the web sites, Extranet and Intranets we did for those companies using Fireworks.

    I appreciate the concept to adapt the text-engine from Photoshop although I miss the “System AntiAlias” setting… surely it was something like to die childless.
    Please Adobe… please make sure to fix a.s.a.p. that described bug in this topic. It’s a major pain in the something!
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    Community Member
    Nov 30, 2008 1:01 PM
    I hope that will ring them a bell..
    nice post.
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    Community Member
    Nov 30, 2008 2:31 PM
    r.piras wrote:
    > Ok. Gimme a break!
    >
    > I?m a creative director from a well known German 120+ media agency. We already
    > received 30 copies of the Web Premium Suite. First I had trouble uninstalling
    > the ?old? CS3 Apps and CS4 demos. Now I can even write an interesting essay how
    > ?sweat? it is to get XP SP3 running on a System that?s again every type of
    > modification. Then I had a two day fun time installing the CS4 Suite (Error
    > licensing for this product stuff). The ?Share Screen? feature doesn?t accept
    > ?P? in the Password field in Fireworks, acrobat.com doesn?t work in the IE7 and
    > nether with Opera, the Online Help refers to a non existing Page on Adobe.com.
    > But; most of all - I have a lot of trouble with the new text-engine in
    > Fireworks! A lot!
    >
    > I?ve persuaded for a couple of years my designers in different companies to
    > give Fireworks a try. All the time fighting the senseless ?but I wanna stick to
    > Photoshop battle? and was getting a perpetual motion machine praying about the
    > benefits of Fireworks for web design and wire framing.
    >
    > Finally I convinced the whole company to switch to a comfortable Fireworks
    > workflow. I did a lot of efforts to implement Fireworks as a really strategic
    > Toolset in our company.
    >
    > And now what? I can handle all the minor bugs in that brand new version.
    > Doubtless I will still be a kind of evangelist for Fireworks but that text
    > engine thing is so annoying! We have a lot of Fortune 50 companies beside our
    > customers. You wouldn?t believe all the web sites, Extranet and Intranets we
    > did for those companies using Fireworks.
    >
    > I appreciate the concept to adapt the text-engine from Photoshop although I
    > miss the ?System AntiAlias? setting? surely it was something like to die
    > childless.
    > Please Adobe? please make sure to fix a.s.a.p. that described bug in this
    > topic. It?s a major pain in the something!
    >

    Please make sure you send this to the bugform/wishlist at Adobe This is
    a user to user forum so Adobe is not here in any strength.

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    I strongly encourage anyone having this or other major issue to report
    it via the form. That is the only official way they have of tracking the
    issue and proving its impact on the customer.

    --
    Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
    http://www.communityMX.com/
    CommunityMX - Free Resources:
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    Community Member
    Nov 30, 2008 6:03 PM
    henriko75 wrote:
    > Hi Jim,
    >
    > I've been corresponding with the Adobe Technical Support for half a month now
    > since I discovered the issue. Right now they're looking at a screen capture
    > showing how I trick FW CS4 to do that monkey move! I hope they're having hard
    > time fixing it...
    >
    > Cheers,
    >
    > /Henriko
    >
    Here's hoping they can sort it out. But thank you for letting everyone
    know the issue is not being ignored.

    --
    Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
    http://www.communityMX.com/
    CommunityMX - Free Resources:
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    ---
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    Adobe Employee
    Nov 30, 2008 10:20 PM
    Hi All,

    Please note that we are evaluating all possible scenarios where in this issue is encountered and are actively working on them. Let us know of more scenarios where you have encountered it other than the below confirmed cases.

    1. Scenario: Selecting/de-selecting the text object and trying to move it on the canvas using keyboard arrow keys.

    Problem description: The text within a textbox in Fireworks CS4 on a Mac will move within the textbox and even move out of the textbox if you select and deselect the textbox multiple times while moving the textbox with the keyboard arrow keys each time.

    2. Scenario: Trying to align text elements using mouse either against other objects present on the canvas or a guide, using the cues from smart guides.

    Problem description: When ever we have grids enabled and we try to align a text element against other objects on the canvas using the cue from smart guides, sometimes the text bounding box shifts away from the text image on releasing the mouse.
    It seems this shift in the bounding box is happening when the bounding box tends to snap to the nearest grid pixel and we release the mouse at half pixel less.


    We would want such files which were proper when saved from FW, but started showing problems after re-opening them. Send us those files without editing them so that on re-opening them here, issues can be seen and reproduced . Files which have bounding boxes and text shifted will not be of use to verify our fixes here.


    --Arun


    quote:

    Originally posted by: r.piras
    Please Adobe… please make sure to fix a.s.a.p. that described bug in this topic. It’s a major pain in the something!

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    Community Member
    Dec 2, 2008 6:30 PM
    quote:

    Originally posted by: ArunKazaThe text within a textbox in Fireworks CS4 on a Mac will move within the textbox and even move out of the textbox if you select and deselect the textbox multiple times while moving the textbox with the keyboard arrow keys each time.



    Not just Mac, it happens on my Windows Vista machine as well.

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    Community Member
    Dec 2, 2008 7:59 PM
    quote:

    Originally posted by: bicycleshorts
    Not just Mac, it happens on my Windows Vista machine as well.



    What is your build number from the Help > About menu?
    I have it on Vista and have not seen this issue, nor on my XP machine.

    h
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    ,
    Community Member
    Dec 4, 2008 4:27 PM
    I have a new variation on the problem that makes me very sad. I sub-selected a text box that was grouped with other text (and some vector objects), moved the text with shift+arrow, and the other text in the group shifted.
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    Community Member
    Dec 5, 2008 3:56 AM
    quote:

    Originally posted by: heathrowe
    quote:

    Originally posted by: bicycleshorts
    Not just Mac, it happens on my Windows Vista machine as well.



    What is your build number from the Help > About menu?
    I have it on Vista and have not seen this issue, nor on my XP machine.

    h

    10.0.0.495

    It's becoming more and more of an issue. This coupled with the really poor backwards compatibility (I expect to be able to open a CS3 file and not have all the text randomly resized/moved about when i "update" it) are really making me question if the update is worth it.
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    Dec 5, 2008 2:54 PM
    I am using a Mac with Tiger. I have Fireworks CS4 with build 10.0.0.495. I am fine working with the software and building layers and it is fine the first time I save the file. But as soon as I go to save it again or click on any text layers, the software stops responding. I have to do a force quit and then reopen it.

    This is really frustrating and time consuming. Does anyone have a solution?
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    Adobe Employee
    Dec 7, 2008 10:28 PM
    Hi,

    Can you post the png file here, with which you are seeing this issue? We can have a look and see if it is reproducible at our end also.

    Thanks.

    quote:

    Originally posted by: dlaitila
    I am using a Mac with Tiger. I have Fireworks CS4 with build 10.0.0.495. I am fine working with the software and building layers and it is fine the first time I save the file. But as soon as I go to save it again or click on any text layers, the software stops responding. I have to do a force quit and then reopen it.



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    Community Member
    Dec 8, 2008 7:43 AM
    Here is the png file you requested. It is actually a file that I modified after downloading it from LayersTV. All I changed was the text in the navbar and added one picture. I only have this problem on my Mac Power PC. It does not happen on my MacBook. If I try to align text or move text... it stalls and I have to force quit. Also if I save the file after working with text at all, it does save it but then hangs up again.

    http://keweenawgraphics.com/FW4SAMPLE.png
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    Adobe Employee
    Dec 9, 2008 12:49 AM
    Thank you for posting the file. I tried doing the same on 2 of my Mac tiger machines but could not see any issues. Even on saving the file, the application was responsive and did not hang.

    --Arun

    quote:

    Originally posted by: dlaitila
    Here is the png file you requested. It is actually a file that I modified after downloading it from LayersTV.
    http://keweenawgraphics.com/FW4SAMPLE.png


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    Dec 10, 2008 8:51 PM
    I have the same issues as you guys—not sure if this helps, but I found that if you turn off modify antialiasing on the shifted box, it moves back where it belongs. Major PITA. Hope they fix it soon. I've fallen in love with FW, but this is something that could drive me away.
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