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Another user can't launch Extension Manager

Sep 5, 2010 5:27 PM

Extension Manager CS5 quits about five seconds after I launch it. I launch it by double-clicking Extension Manager CS5. I have PS CS5 installed, I've deleted all the input managers, I've reinstalled Extension Manager. Here are the Console Messages and the Crash Report. And here's the url to get the XML version of my system profile: http://tinyurl.com/2ff9kn2.

 

 

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2071230 of class NSCFString autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2223fd0 of class NSPathStore2 autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2220f70 of class NSBundle autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2224f30 of class NSCFString autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd44da0 of class NSCFData autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2414630 of class NSCFNumber autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd36600 of class NSCFArray autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45080 of class NSMutableParagraphStyle autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd450d0 of class NSCFDictionary autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45270 of class NSPathStore2 autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd452a0 of class NSCFData autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xa0579b08 of class NSCFString autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0x2414b10 of class __NSArray0 autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd0d5c0 of class NSView autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd459b0 of class NSCFArray autoreleased with no pool in place - just leaking

9/5/10 5:51:28 PM Adobe Extension Manager CS5[5207] *** __NSAutoreleaseNoPool(): Object 0xd45ed0 of class NSCFArray autoreleased with no pool in place - just leaking

9/5/10 5:51:29 PM com.apple.launchd.peruser.501[1680] ([0x0-0x30030].com.adobe.ExtensionManager[5207]) Job appears to have crashed: Bus error

9/5/10 5:51:29 PM ReportCrash[5210] Saved crash report for Adobe Extension Manager CS5[5207] version "5.0.0.298" (5.0.298) to /Users/heuring/Library/Logs/DiagnosticReports/Adobe Extension Manager CS5_2010-09-05-175129_heuring-dim-com.crash

 

 

Here's the referenced crash report:

 

 

Process:         Extension Manager [3385]

Path:            /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

Identifier:      com.adobe.ExtensionManager

Version:         1.8.169 (1.8.169)

Code Type:       X86 (Native)

Parent Process:  launchd [1680]

 

Date/Time:       2010-09-05 17:40:14.933 -0600

OS Version:      Mac OS X 10.6.4 (10F569)

Report Version:  6

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   libwchar.dylib                0x001860b8 mm_wcsnicmp + 42

1   com.adobe.ExtensionManager    0x00040cc9 CMacrFlash::Supports(wchar_t const*, wchar_t const*, wchar_t const*) const + 41

2   com.adobe.ExtensionManager    0x0000aeb9 CMacrExtensionManager::FindProduct(wchar_t const*, wchar_t const*, wchar_t const*) const + 111

3   com.adobe.ExtensionManager    0x00013253 CMacrExtensionManager::InstallExtension(CMacrProduct const**, wchar_t const*, CMacrExtension**, bool, bool&, bool, int&, bool, bool, bool, CMacrExtension*) + 2659

4   com.adobe.ExtensionManager    0x00064b01 -[AppController(Private) installExtension:ignoreProduct:] + 181

5   com.adobe.ExtensionManager    0x0006430d -[AppController onInstallExtension:] + 151

6   com.apple.AppKit              0x92c930c8 -[NSToolbarButton sendAction:to:] + 100

7   com.apple.AppKit              0x92c93059 -[NSToolbarButton sendAction] + 88

8   com.apple.AppKit              0x92c7ba1f -[NSToolbarItemViewer mouseDown:] + 4976

9   com.apple.AppKit              0x92b74e9c -[NSWindow sendEvent:] + 5549

10  com.apple.AppKit              0x92a8daff -[NSApplication sendEvent:] + 6431

11  com.apple.AppKit              0x92a215bb -[NSApplication run] + 917

12  com.apple.AppKit              0x92a195ed NSApplicationMain + 574

13  com.adobe.ExtensionManager    0x00002cd2 _start + 216

14  com.adobe.ExtensionManager    0x00002bf9 start + 41

 

Thread 1:  Dispatch queue: com.apple.libdispatch-manager

0   libSystem.B.dylib             0x97696942 kevent + 10

1   libSystem.B.dylib             0x9769705c _dispatch_mgr_invoke + 215

2   libSystem.B.dylib             0x97696519 _dispatch_queue_invoke + 163

3   libSystem.B.dylib             0x976962be _dispatch_worker_thread2 + 240

4   libSystem.B.dylib             0x97695d41 _pthread_wqthread + 390

5   libSystem.B.dylib             0x97695b86 start_wqthread + 30

 

Thread 2:

0   libSystem.B.dylib             0x976959d2 __workq_kernreturn + 10

1   libSystem.B.dylib             0x97695f68 _pthread_wqthread + 941

2   libSystem.B.dylib             0x97695b86 start_wqthread + 30

 

Thread 3:

0   libSystem.B.dylib             0x976959d2 __workq_kernreturn + 10

1   libSystem.B.dylib             0x97695f68 _pthread_wqthread + 941

2   libSystem.B.dylib             0x97695b86 start_wqthread + 30

 

Thread 4:

0   libSystem.B.dylib             0x976700fa mach_msg_trap + 10

1   libSystem.B.dylib             0x97670867 mach_msg + 68

2   com.apple.CoreFoundation      0x9386afaf __CFRunLoopRun + 2079

3   com.apple.CoreFoundation      0x9386a094 CFRunLoopRunSpecific + 452

4   com.apple.CoreFoundation      0x9386ffd4 CFRunLoopRun + 84

5   com.apple.DesktopServices     0x94037e13 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643

6   ...ple.CoreServices.CarbonCore 0x9460ddee PrivateMPEntryPoint + 68

7   libSystem.B.dylib             0x9769d81d _pthread_start + 345

8   libSystem.B.dylib             0x9769d6a2 thread_start + 34

 

Thread 5:

0   libSystem.B.dylib             0x9768f086 select$DARWIN_EXTSN + 10

1   com.apple.CoreFoundation      0x938aa80d __CFSocketManager + 1085

2   libSystem.B.dylib             0x9769d81d _pthread_start + 345

3   libSystem.B.dylib             0x9769d6a2 thread_start + 34

 

Thread 6:

0   libSystem.B.dylib             0x976959d2 __workq_kernreturn + 10

1   libSystem.B.dylib             0x97695f68 _pthread_wqthread + 941

2   libSystem.B.dylib             0x97695b86 start_wqthread + 30

 

Thread 7:

0   libSystem.B.dylib             0x9769e066 __semwait_signal + 10

1   libSystem.B.dylib             0x976c9c64 nanosleep$UNIX2003 + 188

2   libSystem.B.dylib             0x976c9ba2 usleep$UNIX2003 + 61

3   com.apple.AppKit              0x92bc91a1 -[NSUIHeartBeat _heartBeatThread:] + 2039

4   com.apple.Foundation          0x991d78d4 -[NSThread main] + 45

5   com.apple.Foundation          0x991d7884 __NSThread__main__ + 1499

6   libSystem.B.dylib             0x9769d81d _pthread_start + 345

7   libSystem.B.dylib             0x9769d6a2 thread_start + 34

 

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000066  ebx: 0x002458f0  ecx: 0x00186636  edx: 0x00000000

  edi: 0x00000066  esi: 0x00000000  ebp: 0xbfffee18  esp: 0xbfffedf0

   ss: 0x0000001f  efl: 0x00010297  eip: 0x001860b8   cs: 0x00000017

   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  cr2: 0x00000000

 

Binary Images:

    0x1000 -    0xc4fe3 +com.adobe.ExtensionManager 1.8.169 (1.8.169) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

  0x185000 -   0x188fcf +libwchar.dylib ??? (???) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/Frameworks/libwchar.dylib

0x17ffc000 - 0x18173fe7  GLEngine ??? (???) <0FC1F7CA-5C84-A7F6-105B-169383B50A94> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle /GLEngine

0x181f9000 - 0x1821cfe7  GLRendererFloat ??? (???) <D71788AA-645A-02CF-201F-E44F073F98D7> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat .bundle/GLRendererFloat

0x18225000 - 0x18226ff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

0x18605000 - 0x18609ff7  com.apple.qldisplay.Generic 2.2 (327.4) <FFAE5FA3-DFAD-3906-E575-5C342F3D034E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/Qui ckLookUI.framework/Versions/A/Resources/DisplayBundles/Generic.qldispl ay/Contents/MacOS/Generic

0x8f749000 - 0x8faedfff  com.apple.GeForce7xxxGLDriver 1.6.18 (6.1.8) <23D58976-E678-6AB5-F7A4-5B3C5DB28A87> /System/Library/Extensions/GeForce7xxxGLDriver.bundle/Contents/MacOS/ GeForce7xxxGLDriver

0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

0x900b2000 - 0x90108ff7  com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Framew orks/MeshKitRuntime.framework/Versions/A/MeshKitRuntime

0x9011c000 - 0x902d6fe3  com.apple.ImageIO.framework 3.0.3 (3.0.3) <A93A514B-C1BF-21D0-FB03-CB775DE4FFAA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/ImageIO

0x90356000 - 0x903feffb  com.apple.QD 3.35 (???) <B80B64BC-958B-DA9E-50F9-D7E8333CC5A2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD

0x903ff000 - 0x904a8ff7  com.apple.CFNetwork 454.9.8 (454.9.8) <DB2A5C33-E833-1B3A-4DE0-5FF172B2048B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CFNetwork.framework/Versions/A/CFNetwork

0x904a9000 - 0x90811ff7  com.apple.QuartzCore 1.6.2 (227.22) <4288F0D2-0C87-F054-C372-8764B44DE024> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x90812000 - 0x908c2ff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync

0x908c3000 - 0x90902ff7  com.apple.ImageCaptureCore 1.0.2 (1.0.2) <18E338B0-D82E-2ADC-FB9E-8909E765C41B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/Imag eCaptureCore

0x90ac3000 - 0x90ad8fff  com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ima geCapture.framework/Versions/A/ImageCapture

0x90b4d000 - 0x90b4dff7  com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x90b58000 - 0x90b5eff7  com.apple.DisplayServicesFW 2.2.2 (251) <6E4020F6-4DD0-F137-F226-F396807E3C3B> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/ A/DisplayServices

0x90b5f000 - 0x90bb0ff7  com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/HIServices.framework/Versions/A/HIServices

0x90bbc000 - 0x90bbffe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

0x90bc0000 - 0x90bd4fe7  libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

0x90bd5000 - 0x90bd8ff7  libCGXType.A.dylib 543.50.0 (compatibility 64.0.0) <3B49AED9-0DBA-9D21-F9AC-8784363AD762> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dyl ib

0x90bdc000 - 0x90be0ff7  libGFXShared.dylib ??? (???) <2D32BDBF-C941-93FD-E233-F03D28DB9E94> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG FXShared.dylib

0x90c03000 - 0x90c76fff  com.apple.iLifeMediaBrowser 2.1.5 (368) <30261504-7533-5424-DD15-32739DED6FB0> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Version s/A/iLifeMediaBrowser

0x90c7f000 - 0x90cc5ff7  libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib

0x90cc6000 - 0x910fbff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libLAPACK.dylib

0x910fc000 - 0x918eb557  com.apple.CoreGraphics 1.545.0 (???) <DCED8E1A-7504-C31A-B6EF-98BFF1A61060> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x918ec000 - 0x91930fe7  com.apple.Metadata 10.6.3 (507.10) <630494FA-3BB3-EDD3-E10B-8DAAF4831E26> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/Metadata.framework/Versions/A/Metadata

0x928a9000 - 0x928bbff7  com.apple.MultitouchSupport.framework 204.13 (204.13) <F91A4E32-01AA-49DB-2205-3DBE1FEFFC43> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Version s/A/MultitouchSupport

0x928bc000 - 0x92926fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

0x92927000 - 0x92988fe7  com.apple.CoreText 3.1.0 (???) <1372DABE-F183-DD03-03C2-64B2464A4FD5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreText.framework/Versions/A/CoreText

0x92989000 - 0x929bcff7  com.apple.AE 496.4 (496.4) <7F34EC47-8429-3077-8158-54F5EA908C66> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE

0x929bd000 - 0x929bfff7  libRadiance.dylib ??? (???) <AB06F616-E3EA-5966-029A-8AA44BBE5B28> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x92a17000 - 0x932f7ff7  com.apple.AppKit 6.6.6 (1038.29) <6F28C335-6DC2-AE0E-B79A-F256DBD0BB45> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x93430000 - 0x93436ff7  libCGXCoreImage.A.dylib 543.50.0 (compatibility 64.0.0) <94F66BA6-A4E8-63A4-1B70-EFAA4C75D668> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage. A.dylib

0x93437000 - 0x93457fe7  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib

0x93458000 - 0x93459ff7  com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Vers ions/A/TrustEvaluationAgent

0x93496000 - 0x93533fe3  com.apple.LaunchServices 362.1 (362.1) <885D8567-9E40-0105-20BC-42C7FF657583> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/LaunchServices.framework/Versions/A/LaunchServices

0x93644000 - 0x93715fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/C olorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib

0x93716000 - 0x9375ffe7  libTIFF.dylib ??? (???) <9CFF48CC-4852-4D06-17AC-3C947C824159> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x937df000 - 0x93825ffb  com.apple.CoreMediaIOServices 130.0 (1035) <F5E6F93D-6844-9FD7-8769-44503DFD5363> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versi ons/A/CoreMediaIOServices

0x9382e000 - 0x939a8fe3  com.apple.CoreFoundation 6.6.3 (550.29) <00373783-3744-F47D-2191-BEEA658F0C3D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation

0x93a5a000 - 0x93aaaff7  com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A /FamilyControls

0x93af9000 - 0x93b04ff7  libCSync.A.dylib 543.50.0 (compatibility 64.0.0) <4FA0CE4A-BDE5-0E3D-37F0-03B41F0C2637> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x93b05000 - 0x93b05ff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x93b06000 - 0x93b43ff7  com.apple.SystemConfiguration 1.10.2 (1.10.2) <398BB007-41FD-1A30-26D8-CB86ED5E467E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/S ystemConfiguration

0x93b7e000 - 0x93c34ffb  libFontParser.dylib ??? (???) <067DC1A2-764B-41EA-B07E-4205472749B7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib

0x93c35000 - 0x93c51fe3  com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ope nScripting.framework/Versions/A/OpenScripting

0x93c52000 - 0x93c88fff  libtidy.A.dylib ??? (???) <DDFAB560-3883-A6A2-7BDD-D91730982B48> /usr/lib/libtidy.A.dylib

0x93c89000 - 0x93f82fef  com.apple.QuickTime 7.6.6 (1742) <89720F2A-F33B-FF09-3D81-F9F25A99F3EB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x93f83000 - 0x93fd0feb  com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A /PasswordServer

0x93fd1000 - 0x94035ffb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTM LRendering.framework/Versions/A/HTMLRendering

0x94036000 - 0x94111fe7  com.apple.DesktopServices 1.5.7 (1.5.7) <A69072AD-C47E-A00D-4A69-6E46A7FB2119> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versi ons/A/DesktopServicesPriv

0x94130000 - 0x941ddfe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1> /usr/lib/libobjc.A.dylib

0x941de000 - 0x941e2ff7  libGIF.dylib ??? (???) <3ECD4D2C-40FE-E9A0-A2D2-E36D1C00D3A8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x941e3000 - 0x941e3ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/vecLib

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Replies
  • Currently Being Moderated
    Sep 7, 2010 7:50 PM   in reply to adobevince

    I didn't notice anything glaringly out-of-the-ordinary. Is it possible there are multi-byte characters in the paths to either the extension file, Extension Manager, Photoshop, or your user directory? Have you tried launching Extension Manager when the ExternalSystemBackup volume was not mounted?

     
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  • Currently Being Moderated
    Sep 8, 2010 8:02 PM   in reply to adobevince

    Hi adobevince,

     

    The crash log doesn't come from Extension Manager CS5, rather, it comes from Extension Manager CS3. Refer to the below quoted content from crash log. So in order to investigate this issue, could you help to post the crash log from Extension Manager CS5? Thanks.

     

    Process:         Extension Manager [3385]
    Path:            /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager
    Version:         1.8.169 (1.8.169)

     

    If it were Extension Manager CS5, path should be 'Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/...', and version should be 5.0.298

     

    The path and version mentioned in the log refers to Extension Manager CS3.

     
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  • Currently Being Moderated
    Sep 9, 2010 4:16 PM   in reply to chengyon

    Oh great catch, chengyon. That's the glaringly out-of-the-ordinary piece of information that I was missing. Thanks for catching it. adobevince, it sounds like Extension Manager CS3 is set as the default application to handle extension manager files on your system. You can either change the default application to Extension Manager CS5 or manually open the extension file from within Extension Manger CS5. Good eyes, chengyon; thanks again.

     
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    Sep 9, 2010 5:13 PM   in reply to adobevince

    You might try cleaning up (deleting) any old Extension Manager preference and application support files. Sadly, I've heard of outdated files of that sort causing crashes in newer versions of the Extension Manager. I'll take a look at the crash log in the meantime.

     
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    Sep 9, 2010 11:01 PM   in reply to unique_screenname_here

    I think unique_screenname_here's advice makes sense.

     

    To delete the application support files for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Application Support/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.

     

    To delete the preference file for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Preferences/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.

     

    Then please try to launch Extension Manager CS5 again by double clicking the Adobe Extension Manager CS5.app.

     
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    Sep 10, 2010 12:31 PM   in reply to adobevince

    Permissions were next on my list of suggestions (they tend to be an even bigger crapshoot than preference and support file problems). I'm glad to hear the problem was resolved. I think this will help a number of other users as well. Happy filtering!

     
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    Sep 10, 2010 1:02 PM   in reply to adobevince

    Can you please tell me where to find the permissions for Extension Manager and what to change them to. I have the folder ( inside ~//Library/Application Support/Adobe/Extension Manager CS5) with nothing inside of it.

     

    Thanks

     

    rich@herzogimages.com

     
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    Sep 10, 2010 3:31 PM   in reply to rmherzog

    The problems experienced by adobevince had more to do with file ownership than permissions, although they are closely related. According to adobevince, the Extension Manager CS5 application support directory was owned by root. This likely meant that the Extension Manager application could not write into this directory. You can determine the permissions and ownership of the directory using the following command in the Terminal:

     

    ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

     

    You can change the owner of this directory using the following command in the Terminal:

     

    sudo chown rmherzog ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

     

    Note: Replace "rmherzog" with your actual username in the commands above.

     
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    Sep 10, 2010 5:16 PM   in reply to unique_screenname_here

    This is what I'm getting from the terminal:

     

    Last login: Fri Sep 10 17:04:15 on console

    batman-6:~ batman$ ls -alFo ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

    total 8

    d------r-x+  5 root     170 Sep 10 16:40 ./

    drwxrwxrwx  33 batman  1122 Sep 10 17:08 ../

    -------r--   1 batman     0 Sep 10 16:30 .DS_Store

    d------r-x   2 batman    68 Sep 10 16:40 Configuration/

    -rw-r--r--@  1 batman   115 Sep 10 16:40 XManDerive.xml

    batman-6:~ batman$

     

     

     

    batman is the "user name" on this mac

     

    When I launch extension manager, it doesn't quit anymore, but it just hangs, doesn't do anything, and on the toolbar, beside the apple is extension manager, nothing else.

     

    I downloaded the latest extension manager and installed it, also downloaded the latest pixel bender for 32bit.  Either way, extension manager hangs up, even without trying to install pixel bender. When I select about extension manager, nothing happens.

     
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    Sep 10, 2010 5:56 PM   in reply to adobevince

    Again, not sure what I'm doing wrong.

     

    Last login: Fri Sep 10 17:50:53 on ttys000

    batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

     

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

     

    To proceed, enter your password, or type Ctrl-C to abort.

     

    Password:

    batman-6:~ batman$

     

     
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    Sep 10, 2010 7:23 PM   in reply to adobevince

    Thanks, adobevince. This line, "d------r-x+  5 root     170 Sep 10 16:40 ./" lists the permissions/owner on the "Extension Manager CS5" directory. That said, the "-d" option is a good suggestion.

     
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    Sep 10, 2010 7:30 PM   in reply to rmherzog

    Did you enter your password at the prompt? What does "ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/", as adobevince noted, report?

     
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    Sep 11, 2010 10:24 AM   in reply to adobevince

    OK this is what I entered and got back:

     

    Last login: Fri Sep 10 17:54:25 on ttys000

    batman-6:~ batman$ batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

    -bash: batman-6:~: command not found

    batman-6:~ batman$ sudo chown batman ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

     

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

     

    To proceed, enter your password, or type Ctrl-C to abort.

     

    Password:

    batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

    d------r-x+ 5 batman  170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5//

    batman-6:~ batman$ sudo chmod 755 ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

    batman-6:~ batman$ ls -alFod ~/Library/Application\ Support/Adobe/Extension\ Manager\ CS5/

    drwxr-xr-x+ 5 batman  170 Sep 10 16:40 /Users/batman/Library/Application Support/Adobe/Extension Manager CS5//

    batman-6:~ batman$

    Am I not entering the code correctly?

     
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    Sep 11, 2010 1:37 PM   in reply to adobevince

    YEE HA!

     

    Thanks so much for your help.  It's now installed and working great, on both Macs!

     
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