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Choichai
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Problems with opening Adobe Reader 9 or pdf files

Sep 12, 2010 2:21 AM

Hi,

Can someone please help me resolve this problem?  I had no problem using Adobe Reader 8 but since removing Adobe Reader 8 and download the updated Adobe Reader 9, I cannot open any pdf files or the Adobe Reader 9 (on desktop) without receiving the following error message:

"Adobe Reader 9.3 has encountered a problem and needs to close".  I tried several times to download and reinstall Adobe Reader 9 without any success.  Any help will be appreciated.  Thanks.

Regards,

Choichai

4395 Views   18 Replies   Latest reply: Smathew, Mar 28, 2012 7:45 AM
 
Replies
  • MichaelKazlow
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    1. MichaelKazlow,
    Sep 12, 2010 6:50 AM   in reply to Choichai
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    You have not mentioned your os. If your OS is VISTA or earlier you can try to use the Microsoft Installer Cleanup tool. First uninstall, then use the Cleanup tool, then re-install.

     
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  • Choichai
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    2. Choichai,
    Sep 12, 2010 7:04 AM   in reply to MichaelKazlow
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    Hi Michael,

    My OS is Windows XP.  I need to be clear about this, are you saying that I should first uninstall the Adobe Reader 9 and then run the Microsoft Install Clean up tool and then reinstall the Adobe Reader?

     
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  • Canada999
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    3. Canada999,
    Sep 12, 2010 8:42 AM   in reply to Choichai
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    I seem to have a related issue.  I don't get any error message but my computer freezes

    when I try to open a PDF file with Reader 9.  My OS is Vista.  Any help please?

     
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  • JenniferS123
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    4. JenniferS123,
    Sep 13, 2010 7:52 AM   in reply to Choichai
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    We are having a similar issue.  We are using Windows XP Pro SP3, IE 6 and some PC's 8.  We had no issues viewing PDF's from the Browser on Adobe Reader 8.  As soon as we installed the latest version of Adobe Reader 9.3, we can not view PDF's on the web from some websites.  We get a red X.  We have tried some of the other troubleshooting articles, and have had no luck finding a resolution.  Can someone help?

     
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  • vsh07
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    5. vsh07,
    Sep 13, 2010 10:47 AM   in reply to JenniferS123
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    Can you please share any such pdf  with us??

     
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  • JenniferS123
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    6. JenniferS123,
    Sep 13, 2010 11:28 AM   in reply to vsh07
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    No I am sorry I cannot share the PDF's, they are not public websites.  One website is with a contracted ASP(Application Service Provider), and the other pdf's are internal on our intranet.  The ASP tells us the Adobe Reader is required to open the PDF from their website, but they do not support Adobe if we have issues.

    I can download the PDF from a PC that has Adobe Reader version 8 and open the PDF from the PC with Adobe Reader 9.  However, I can not pull up the same docuemnt from within the Internet Browser.

     
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  • Choichai
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    7. Choichai,
    Sep 13, 2010 12:41 PM   in reply to MichaelKazlow
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    Hi Michael,

    I tried to download and install the Microsoft Installer Cleanup Utility tool from the Microsoft website but it failed during the installation.  I don't really know what is causing it.  I tried once more time and the same failure.  Any suggestion?

    Regards,

    Choichai

     
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  • Choichai
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    8. Choichai,
    Sep 14, 2010 11:44 AM   in reply to Choichai
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    I am now having problems removing the Adobe Reader 9.3.4.  When I tried to remove it from the Control Panel, I get the following error message:

    Error 1327. Invalid Drive: E:\

    Select "OK" and received "Fatal error during installation"

    Can someone please tell me how I can remove the Adobe Reader 9.3.4?  Thanks

    Regards,

    Choichai

     
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  • jan rissss
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    9. jan rissss,
    Sep 15, 2010 1:48 AM   in reply to Choichai
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    We have this problem with Macs: Mac OS X 10.4.11 (PPC) and Reader 9.3.0. Reader starts and then crashes immediately.

     
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  • JenniferS123
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    10. JenniferS123,
    Sep 15, 2010 5:20 AM   in reply to JenniferS123
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    Hello -

    We found the cause of our Adobe Reader 9 issues.  Adobe released Security Advisory APSA09-01 regarding Adobe Reader 9.  As a result, our company initiated a Group Policy (global setting change) in our system for users with Adobe Reader 9 installed on their PC's that disabled JavaScript in Adobe Reader.  As an End User, we could not see this global setting in the Adobe Reader preferences.  Our System Administrator had to remove the setting.  Once the Global Policy was removed, our users could view PDF's through the Internet web browser with JavaScript with no issues.

     
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  • Canada999
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    11. Canada999,
    Sep 18, 2010 12:04 PM   in reply to vsh07
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    It does that with any PDF file.

     
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  • MichaelKazlow
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    12. MichaelKazlow,
    Sep 19, 2010 9:49 AM   in reply to Choichai
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    @Choichai,

     

    Search the Adobe Knowledgebase for how to manually remove Reader. It will require manually editing the Registry. Be careful when doing so since it is possible to make errors that will require you to re-install Windows from scratch.

     
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  • MichaelKazlow
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    13. MichaelKazlow,
    Sep 19, 2010 9:51 AM   in reply to jan rissss
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    @jan rissss,

     

    You can try updating to a more recent version os Reader. The latest is 9.3.4. If that doesn't do the trick, download Applejack from sourceforge.net.

    You can use this utility to fix permissions and to remove your user and system caches. This might do the trick.

     
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  • Canada999
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    14. Canada999,
    Sep 19, 2010 11:11 AM   in reply to MichaelKazlow
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    I already use version 9.3.4.

     

    Applejack is for Mac OS.  I have Windows Vista.

     
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  • Choichai
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    15. Choichai,
    Sep 20, 2010 12:26 AM   in reply to MichaelKazlow
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    Hi Michael,

    Thanks for coming back to me.  Remember when I've received the error message previously "Error 1327. Invalid Drive: E:\",  I've decided to try inserting my flash drive into the E drive (since I've downloaded the Adobe file previously from my flash drive to my desktop pc) and then try removing the Adobe Reader 9.3.4 and it works!!!!  I am now working with the earlier version ie. Adobe Reader 8 which works fine.  I would like to try again to download the Adobe 9.3.4 but have previously tried 3 times and failed.  What else can I try to do to download, install and run this latest version without experiencing the same problem over again? Thanks.

    Regards,

    Choichai

     
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  • jan rissss
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    16. jan rissss,
    Sep 20, 2010 12:44 AM   in reply to Choichai
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    Hi,

     

    where can I download Adobe Reader 8 (Mac)?

     

    Jan

     

    Op 20 sep 2010, om 09:26 heeft Choichai het volgende geschreven:

     

    Hi Michael,

    Thanks for coming back to me.  Remember when I've received the error message previously "Error 1327. Invalid Drive: E:\",  I've decided to try inserting my flash drive into the E drive (since I've downloaded the Adobe file previously from my flash drive to my desktop pc) and then try removing the Adobe Reader 9.3.4 and it works!!!!  I am now working with the earlier version ie. Adobe Reader 8 which works fine.  I would like to try again to download the Adobe 9.3.4 but have previously tried 3 times and failed.  What else can I try to do to download, install and run this latest version without experiencing the same problem over again? Thanks.

    Regards,

    Choichai

    >

     
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  • A.B.Roy.
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    17. A.B.Roy.,
    Mar 27, 2012 12:16 AM   in reply to Choichai
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    I am using Adobe Reader 9.0 and having errors File does not begin with '%PDF-'. and the files don't get opened. But same files can be opened from spicer view. Since clients are using the Adobe reader, I need a solution for adobe Reader urgently.

    Can someone please suggest ?

     

    Regards,

    Ankur

     
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  • Smathew
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    18. Smathew,
    Mar 28, 2012 7:45 AM   in reply to A.B.Roy.
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    I'm also having a problem opening PDF files. I am unable to open any PDF in reader X or Acrobat 9. I get no error message the programs just do not launch. This has been going on for the past week.  I'm running Windows 7.

    I've posted the same comment here http://forums.adobe.com/message/4297090#4297090

     
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