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Install failed on Win7/64.

Sep 13, 2010 12:32 AM

After backing up the involved files, and copying the new files to the appropriate locations, during AI startup I get

 

Error loading plugins.

SVG File Format.aip

 

and then

 

The operation cannot complete because of

an unknown error. [EXST]

 

And inside Illustrator, there are multiple instances of the affected Window menu entries.

 

I rolled back to the backups for now, but I'd be interested in getting past this.

 

Thanks,

 

Allen

 
Replies
  • Currently Being Moderated
    Sep 13, 2010 1:22 AM   in reply to ashtangakasha

    Could you give this a try.

     

    - Uninstall Adobe Illustrator CS5 using the Cleaner Tool: http://kb2.adobe.com/cps/829/cpsid_82947.html

    - Install Adobe Illustrator CS5 and upgrade it to version 15.0.1. (Help > Updates)

    - Then install the HTML5 Pack for Illustrator as described.

     

    It may be possible that there were issues with the base installation of Illustrator CS5.

     

    - Neeraj

     
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  • Currently Being Moderated
    Sep 13, 2010 2:36 AM   in reply to ashtangakasha

    Looks like there are duplicate entries of these four plug-ins present, remove any duplicate entries of the following plugs-ins inside the sub folder of "Adobe Illustrator CS5 > Plug-ins" folder

     

    Art Style.aip

    CharParaStyles.aip

    Layers Panle.aip

    SVG File Format

     

    Once the duplicate entries are removed (make sure to keep the back-up of them outside the Illustrator application folder), delete the preferences to remove the traces of duplicate entries.

     

    Preferences for Win 7 is available at

    {drive}\Users\{user}\AppData\Roaming\Adobe\Adobe Illustrator CS5 Settings\
    
     
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  • Currently Being Moderated
    Sep 13, 2010 7:15 AM   in reply to ashtangakasha

    I would recommend that you un-install 'only' Illustrator using the Suite un-installer, and then clean the preferences. Also after the unistall, make sure there are no files/folders left for Illustrator CS5 in the Program Files. If you see files/folders there, you can manually delete that.

     

    Then, re-installI Illustrator CS5, run the updater for 15.0.1 and over it install the HTML5 Pack for it.

     

    I don't think you should use the Cleaner Tool if you have other CS5 applications working fine and you don't want to unistall those. I recommended the Cleaner Tool thinking of Illustrator CS5 installation only.

     

    Hope this helps.

     

    - Neeraj

     
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  • Currently Being Moderated
    Sep 13, 2010 7:17 AM   in reply to ashtangakasha

    You have to delete preferences only if you get error repeatedly, in your case i think the error does not appear any more. Continue using the build without deleting the preferences.

     
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  • Currently Being Moderated
    Sep 13, 2010 7:19 AM   in reply to ashtangakasha

    Good to hear that your problem has been solved by removing the preferences.

     

    Cheers!

     

     

    - Neeraj

     
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  • Currently Being Moderated
    Sep 13, 2010 7:46 AM   in reply to ashtangakasha

    Crappy HTML 5 Pack! THANKS ADOBE, for creating this lousy situation!!! Just what I needed!!!

     
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  • Currently Being Moderated
    Sep 14, 2010 9:11 AM   in reply to ~Rama

    Thanks Rama !! you solve my problem

     
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