I don't have one. I have the 5.02 update. I have the button on the top right with the option for creating a new review and were you sign in and out of CS Live. I have the same create a new revue option under the file menu and under Window menu/Extensions. I'm signed in to CS Live. I can use the service that is available for uploading outside of Premiere Pro. I watched the video that Terry White made and I don't have the "panel" that is demonstrated in the source monitor area. What could be the reason for this? Create a new review has .... after it. Is that right? I mean should it. I'm at my sons computer and he is a student with an academic copy - is it not available on that version?
Here's what I had to do to get mine to show up:
One computer worked right away doing this; the other I had to repeat steps 2 and 3 a couple times before the options and panel appeared.
Hope that helps.
Bummer still nothing. All the options are there but no "panel". Nothing happens when create new review is clicked on. I've tried it from every place - file menu - window/extension menu - CS Live menu - I've gone over your instructions several times - signed in and out of my Adobe ID and signed out of CS Live from the PPro app - I'll keep at it. Thanks for listing your procedure.
That's pretty much the experience I had with one of my systems. I had actually started the process two days earlier, when they finally showed up! The other system worked the first time. You might try restarting your system; there may be some sort of "phoning home" that the CS5 software has to do to link up with your Adobe ID/account.
It's remarkably and frustratingly inconsistent...
First, sorry for the hassles. The academic version should be the same bits as the retail version, so it's not that. And I would not recommend a reinstall - that's probably not necessary and won't help (unless the machine has been hacked in some way to specifically disable network access - in which case all bets are off).
There are a number of things that can cause things to go awry. I'll list a few items to check below, but first, let me make sure I understand what is and isn't happening for you. Please correct me if any of the following are not true:
You are unable to get the Review Panel to open up
You believe you are signed up for CS Live services (you have "started your subscription")
You believe you are signed in to CS Live
The most common cause of problems is probably when you think you have access to CS Live but you actually don't. Are you able to sign in to your account at Acrobat.com successfully using your Adobe ID? Be sure you're using the same Adobe ID for all of this - it's possible (and easy) to have multiple IDs (I've got a bunch...) but in order to use CS Review you must be using the one that has the CS Live subscription turned on.
To confirm you have signed up ("started your subscription") to CS live services, please do the following:
Sign in to your account at Acrobat.com, and look to see if the "CS Review Home" button appears in the Acrobat.com toolstrip. Do you see this when you're signed in at Acrobat.com?
If yes, then that part is OK (you already have access to CS Live set up). If not, then you probably just need to sign up to flip the switch. Do the following:
Also, be sure to check your email - you should have received several verification emails, including one that you must reply to (there are two pieces of email you get when you first establish your Adobe ID - you may have done that a while ago when you installed and registered - one of those messages contains a verification link that you must click to confirm your email/identity).
OK, check CS Review in Photoshop (no disrespect to Premiere - I just find Photoshop launches faster on my system - and if the Review Panel works in one app, it should work in all of them).
Launch Photoshop. In Photoshop, if you choose Window > Extensions > CS Review.... (yes, there should an ellipses i.e. three periods...) what happens - anything? The Review Panel should open up, and you should either see a Sign In button (click it!) or you might see a message indicating that you have not yet been invited to any Reviews (if you see that message, you are already signed in to CS Live and ready to go).
Here's one more item to check: there are a few preferences that can block access to CS Live, including CS Review.
In Photoshop, go to Preferences > Plug-ins... and make sure that the options in the "Extension Panels" group are all checked.
If they weren't, select all of them, restart Photoshop, and try again.
Note that the same setting in Photoshop CS4 can also block access - so it you still have Photoshop CS4 on this machine, check the same settings.
There are some other things to check, but those should cover the most common items. Please give it a try and report back with results.
Thank you for your detailed and timely response but.....LOL....still no go.
Yes I have the CS Review in the Acrobat.com tool bar.
Yes I do have more than one account I had to make a new one for this purpose only - because my long standing account had an out of date emai address but when I tried to change that address it said my current isp assigned email address was already in use. So I made a new account using that address with a new password and did indeed recieve a confirmation email.
I did respond to the email when it arrived. There was a box that said "Get Started" that was clickable - right? It loaded the page and I signed in and then I opened PPro and signed in - all of the opitions are present - but no panel - I'm only guessing that the CS Review option under the Wiindow menu Extensions would be responsible for opening it. It does retain a check mark up unitl I close the program and relaunch. No matter where I click "Create New Review" - nothing happens.
This is something of note. Yesterday when I launched PPro - under the CS Live menu at the botttom was a clickable box - something to do with - welcome or get started or sign in - I can't remember exactly what it said - white rectangular box - I was excited it was the key to getting it all going and I just reflexivley clicked on it and it disappeared and has never returned.
Photoshop is missing the CS Review options all together under the CS Live Button - nothing under Window - extensions either - I have Access CS Live option in Window - Extensiton and Create new Review under file menu - but just an astericks under CS Live button menu (top right) - under the Adobe Browser Lab option. The extensions in the plug in panel for Preferences are all checked. I unchecked - closed - launched - checked - closed - relaunched - just to be sure.
Don't know what to add. Hope you can help me - sorry to be such a case - usually like to figure this stuff out on my own.
OK, thanks for the update. It sounds like there's an issue with your account - or rather, you may have multiple accounts and somewhere in the mix Acrobat.com thinks one of them is signed in, and in another place it thinks a different one is signed in. In any case, I think the issue is with accounts, not with your installation.
One thing to keep in mind is that Adobe IDs must map to a unique email address - you can not use the same email address for more than one ID - which (I think) you found when you tried to wrestle with an old/new ID and make one of them point to an address you had used previously.
Here's a suggestion I'd like you to try - this will probably tell us if the problem is with your ID or something on your local machine. It involves a little extra hoop-jumping, but I think the investment of your time will be worth it. Do the following steps in order...
I'll bet my lunch money that the Review Panel opens up in all its glory, that you can click the Sign In button, then enter your (new, test) credentials, and you'll be able to create a new Review. If so, that's good - the issue has been identified, it's your account. We can work on that next (it may or may not be simple - we'll cross that bridge later if need be).
IMPORTANT: Any Reviews you create using this (temporary) account will be associated with that account - and presumably you are going to abandon that account (it's generally not possible to move files from one account to another), so while it's OK to create a test Review or two, don't use that account for any real work/real documents that you will want to keep.
OTOH, if it turns out that you go through the above steps to create a brand new email account, a new Adobe ID, and get the CS Live subscription started for that account, if everything all has that new car smell and the Review Panel still refuses to appear - then the issue may be something munged with your installation. If that's the case, don't reinstall just yet (if you do have to reinstall, you will want to do a careful, manual scrub-down of a couple items - but lets not go there yet/unless it's necessary).
Please give the above a try and report back. Thanks.
I'm feeling you probably wanted that to work as much as I did - hahaha : - )
So.....what is the procedure for cleaning off an installation for a best chance reinstall?
I'm not sure I can get to it tonight - maybe even not until this weekend - everything else is working real well - almost hate to take the chance but it would be very helpful to have this service available. So - I'll go the distance.
Have to make sure I catalogue what brushes are installed here and what plugins and presets are present.
Let me know what you think I should try next when you get some time.
I do appreciate your help. Thanks.
De-installed - clean script - Re-install - now it's working as it should.
Also, I had to start a new project before the panel and options appeared in the application. I had opened an existing project and was starting to sweat as none of the options where available. Tried it with a brand new project and viola'.
Excited to try this from the timeline - just finished a project where going the manual route via the web worked out real well - so going straight out of the timeline should be awesome.
I can't even get Premiere `pro to open correctly. It keeps crashing with a kernel panic. Anyone else having this problem???? so I can't use CS live as I can't even use the application I have paid for. I am fed up spent all day restarting my computer. I am using Mac OS 10.5.8 intel core processor. The hard drive has no problems have checked this.
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