I am getting an error no matter whether I use Firefox or Safari on my Mac when attempting to log into Adobe Story. The error says "Failed to get user Preferences" and it forces me to log out Any ideas on what is causing this?
Still having issues with this. Error is the same...it says "getting user preferences" then "ERROR Failed to get User Preferences" and has me log out. This is becomming increasingly frustrating and I have not seen any assistance from the Story Team. Is there another way to get support on the CS LIVE services?
We need your help in isolating this issue. Could you please install Firebug addon for Firefox browser? You can install it from following link:
After installing this, you need to go to following options in Firefox:
1. Launch Firebug
Tools> Firebug> Open Firebug or press F12
2. Go to "Net" tab in Firebug and enable it
Now you'll see all network traffic
3. You'll see "getUserPref.PHP" (please see snapshot)
4. Click on this
5. Click on Response tab
Now copy this content and then send it to following email id:
neeraj at adobe dot com
This will help us in isolating the problem.
Please let us know if you find these steps problematic. In that case we can try to do troubleshooting using Adobe Connect.
You can try the steps mentioned @ http://forums.adobe.com/thread/721120?tstart=0
Also I would recommend you to uninstall Adobe AIR and Adobe Story and then reinstall both.
Adobe story team
Europe, Middle East and Africa