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lewisyen
lewisyen
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No response when packaging content

Sep 2, 2010 1:06 AM

Hi Guy,

 

I have followed quick guide to setup completely. However when I prepare to package content in Flash Access Manager, I press "Package Media" button and don't get any outputs and logs like AdobeFlashAccess.log, it doesn't show any warning dialog window on the panel either. I should be configuring properly following the guide, I am not sure it's correct since I installed servers on VPN.

 

Can someone please point me which step I was missing?

Thanks for your reply in advance !

 

Lewis.

659 Views   5 Replies   Latest reply: maymaria.john@cognizant.c, Apr 24, 2013 10:56 PM
 
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  • Eric Ha
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    1. Eric Ha,
    Sep 3, 2010 10:33 AM   in reply to lewisyen
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    Hi Lewis,

     

    The Flash Access Quickstart Guide (http://www.adobe.com/support/flashaccess/pdfs/FAXS_2_0_Quickstart.pdf) describes setting up the Flash Access UI Manager on Step #5.

     

    Some specific questions:

    - On Step 5.6, did you see the fields auto-populate?  (This confirms your packager .war file was properly deployed)

    - Where are you looking for your AdobeFlashAccess.log?  (The location of this file is indicated in your log4j.xml file)

    - When you specify content you want packaged, the content must be on the same machine that is running your packager .war file.  If you have a remote client running the Flash Access Manager which is connecting to the packager server, the content still has to reside on the packaging server (and not your remote client).  For instance, if your remote client with the Flash Access Manager specifies the content "c:\temp\foo.flv", the packaging server will attempt to look at its own "c:\temp\foo.flv", and not remotely query the remote client machine's hard drive.

     

     

    cheers,

    /Eric.

     
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  • lewisyen
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    2. lewisyen,
    Sep 5, 2010 8:45 PM   in reply to Eric Ha
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    Thanks for your answer.

     

    I have found AdobeFlashAccess.log and followed the steps to check based on you mentioned.

    I am running Access Manager with packaging content in the same server.

    I was checking out the log and found this kind of message as below:

     

    2010-09-06 09:00:59,214 INFO  [com.adobe.flashaccess.refimpl.userinterface.UICommunicator] Password for PolicyUpdateListFactory.ServerCredential.password could not be unscrambled. Displaying blank value
    2010-09-06 09:00:59,214 ERROR [com.adobe.flashaccess.refimpl.userinterface.UICommunicator] java.lang.IllegalArgumentException: Invalid character in base 64 encoding at index 0
    2010-09-06 09:00:59,229 INFO  [com.adobe.flashaccess.refimpl.userinterface.UICommunicator] Password for RefImpl.HSM.PartitionPWD could not be unscrambled. Displaying blank value
    2010-09-06 09:00:59,229 ERROR [com.adobe.flashaccess.refimpl.userinterface.UICommunicator] java.lang.IllegalArgumentException: Invalid character in base 64 encoding at index 0

    I guess it should be credential issue. I use your certificate(Eric) from your internal public folder. Do I need to generate a new certificate or be able to use yours ? Please help me for clarifying. thanks.

     
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  • Wang Chao
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    3. Wang Chao,
    Sep 15, 2010 2:23 AM   in reply to lewisyen
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    The error message in AdobeFlashAccess.log can be ignored, unless HSM is used in your packager server. This is a known issue, and it won't block the packager server from packaging content.

    The real issue here is that there is an extra Space in the path of Tomcat (e.g. C:\Program Files\Java\Tomcat). I think this is a bug of Java. We are woking on the workaround of this. Please make sure there is no Space in the path of your Tomcat folder for now. Thanks.

     

    Wang Chao

     
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  • lewisyen
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    4. lewisyen,
    Sep 15, 2010 2:32 AM   in reply to Wang Chao
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    Many thanks! I already resolved it by your suggestion.

     
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  • maymaria.john@cognizant.c
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    5. maymaria.john@cognizant.c,
    Apr 24, 2013 10:56 PM   in reply to lewisyen
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    Hi Lewisyen,

     

    I am facing the same issue which you were having while packaging media..I'm neither able to find the AdobeFlashAccess.log nor getting any response on selecting "Package Media" button from Flass Access Manager UI.

     

    I have setup the license server and package server and was trying to package media as per the instructions in http://www.adobe.com/support/flashaccess/pdfs/FAXS_2_0_Quickstart.pdf

     

    Could you please let me know how you resolved the issue?

     

    I have seen the sugestion below,i have made sure that the tomcat installation directory path has no spaces in between.

    Thanks in adavance.

     
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