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After Effects CS5 hangs on startup

May 8, 2010 12:16 AM

  Latest reply: flarmeyblaggens, Nov 24, 2013 11:28 AM
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  • Currently Being Moderated
    Aug 24, 2010 6:06 AM   in reply to airbusjoerg

    Hello

     

    I have the similar problem.

     

    My AE CS5 on windows 7 64bit doesn't recognise any installed codec (ec. divx, xvid,...none). I don't know what to do. Any suggestin please?

     

    When i go to Render queue -> Output module - lossless -> Format options -> Video codec  it shows only basic codec not xvid,divx... I have installed divx codec and register it and still nothing.

     
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    Aug 24, 2010 7:32 AM   in reply to JanOlMajti

    Make sure you understand exactly what you are dealing with. I, too, had questions about this topic and when trying to learn answers I got very confused over how people refer to divx etc., seems to be as families of codec's and not a specific codec, and there are variations.

     

    So when you say "it shows only basic codec not xvid, divx" perhaps AE5 may actually be correct. Since I don't actually know how all this works, I'm only suggesting you satisfy yourself about the terminology and names used.

     

    Sorry, not much help, only hope there is some use in pointing this out.

     

    Lee

     
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    Sep 12, 2010 7:26 PM   in reply to airbusjoerg

    Hi.... i been tring to put my cs5 ae into work but nothing i find works... i have delete divx, qt x, little snitch and noting. He sometimes opens some time not. I delete the preference once o twice to make it works and sometimes that works sometimes not. I have a osx 10.6.4, AE 10.0.1, and this is the error that came. Hope can help...

     

    Process:         After Effects [1097]

    Path:            /Applications/Adobe After Effects CS5/Adobe After Effects CS5.app/Contents/MacOS/After Effects

    Identifier:      com.adobe.AfterEffects

    Version:         10.0.1 (10.0)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [84]

     

    Date/Time:       2010-09-12 22:28:56.660 -0400

    OS Version:      Mac OS X 10.6.4 (10F569)

    Report Version:  6

     

    Interval Since Last Report:          241624 sec

    Crashes Since Last Report:           95

    Per-App Interval Since Last Report:  80429 sec

    Per-App Crashes Since Last Report:   73

    Anonymous UUID:                      A34C6094-1494-4480-8F19-7F790509BF9F

     

    Exception Type:  EXC_CRASH (SIGABRT)

    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Application Specific Information:

    *** error for object 0x1244a5a90: incorrect checksum for freed object - object was probably modified after being freed.

     

     

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   libSystem.B.dylib             0x00007fff8025d3d6 __kill + 10

    1   libSystem.B.dylib             0x00007fff802fd972 abort + 83

    2   libSystem.B.dylib             0x00007fff802ec625 szone_error + 519

    3   libSystem.B.dylib             0x00007fff80215fa2 szone_free_definite_size + 1641

    4   ...ple.CoreServices.CarbonCore 0x00007fff873e1137 CSMemDisposePtr + 23

    5   ...ple.CoreServices.CarbonCore 0x00007fff873e1109 CSMemDisposeHandle + 80

    6   ...ple.CoreServices.CarbonCore 0x00007fff873e3ce7 DisposeHandle + 9

    7   U.dylib                       0x0000000102a87bb9 U_DetachResource + 153

    8   PLUG.dylib                    0x00000001020a73b3 PLUG_SendSPMessage + 499

    9   PLUG.dylib                    0x00000001020a5c35 PLUG_GetRoutineInfo + 213

    10  PIN.dylib                     0x0000000101e8e4be PIN_SwapPiPLProperty(PIProperty*) + 2286

    11  PLUG.dylib                    0x00000001020a867f PLUG_SendSPMessage + 5311

    12  PLUG.dylib                    0x00000001020a8ccc PLUG_SendSPMessage + 6924

    13  PLUG.dylib                    0x00000001020a961a PLUG_SendSPMessage + 9306

    14  PLUG.dylib                    0x00000001020a8c37 PLUG_SendSPMessage + 6775

    15  PLUG.dylib                    0x00000001020a961a PLUG_SendSPMessage + 9306

    16  PLUG.dylib                    0x00000001020a67fd PLUG_Search + 621

    17  ...e.AfterEffectsLib.framework 0x000000010062894e CEggApp::Unbirth() + 3886

    18  ...e.AfterEffectsLib.framework 0x0000000100640a06 CEggApp::IEggApp(bool, bool, boost::function0<void>) + 6998

    19  ...e.AfterEffectsLib.framework 0x0000000100644b8d CEggApp::CEggApp(bool, bool, boost::function0<void>, int) + 1277

    20  ...e.AfterEffectsLib.framework 0x00000001006617db SetAPETerminateFunc(boost::function<void ()()> const&) + 1243

    21  ...e.AfterEffectsLib.framework 0x0000000100661ee4 EggMain(bool, bool, bool, bool, bool, bool, char*, bool, int) + 84

    22  com.adobe.AfterEffects        0x00000001000043b8 main + 1144

    23  com.adobe.AfterEffects        0x0000000100003895 _start + 227

    24  com.adobe.AfterEffects        0x00000001000037b1 start + 33

     
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  • Currently Being Moderated
    Sep 13, 2010 6:43 AM   in reply to joelgoku

    Sorry - I don't work with MAC's, but your crash report may be telling you something important. It states: "incorrect checksum for freed object...". An 'object" is merely a defined piece of memory that is allocated to an application under particular rules. When the application is done it "frees" the memory back to the OS for reuse, and cannot touch it again. Note the error text goes on to speculate: "object was probably modified after being freed."

     

    Those numbered lines are sample points, or "events", within the software going backward in time, which gives you a picture of what it was doing. You will not be able to decipher them because the names used are software source code, something which you don't have in front of you. But sometimes the names offer subtle clues. Dylib are "dynamic libraries" - code units that are called by the application. You can't assume that line 0 CAUSED the problem, only that it was what was active at the time the problem finally caused the crash. (What is Line 10?)

     

    You might have to believe that either the application (likely one of the plug-ins) tried to write into that object AFTER it had released it, or that there is a memory hardware error causing the memory of that object to change giving the checksum error.

     

    You can't debug the software but you can at least run a memory diagnostic to eliminate that as being the problem.

     

    Sorry, not much help.

     

    Lee

     
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  • Currently Being Moderated
    Sep 13, 2010 7:30 AM   in reply to lmenningen

    Hi thanks there... i check the memorys and everythinks ok... The programs crash looking in the file format, but where in hell are they?? try to find it to chech whats in there but only find that photoshop its the one why a folder called like that...

     
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  • Currently Being Moderated
    Sep 13, 2010 9:45 AM   in reply to joelgoku

    Are you using any plug-ins for After Effects? Again, I don't use Mac's but even for PC's they say some plug-ins (that worked with AE versions prior to CS5) need to be updated in order to work with AE CS5. (Just a guess but I thought to mention it anyway.) Also, is your Photoshop version CS5?

     

    Since your memory is OK, I suggest you study all your related products and versions to see whether there is a compatibility problem with any of them. Sorry, I'm just guessing, but your crashes are too often; there must be a clear and solid answer that will help you.

     

    Try going to Adobe's AE forum at this link: http://forums.adobe.com/community/aftereffects_general_discussion. You will find very good help there. If you need to post and don't have an account, create one, they are free.

     

    Lee

     
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    Sep 13, 2010 9:48 AM   in reply to joelgoku

    Sorry, forget the link, I see that is where you are already. But hopefully a mac user will chime in!

     
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    Sep 13, 2010 9:50 AM   in reply to lmenningen

    Thanks.... answering, i verify all my plugins and all are cs5 compatible (i'm using cs5)... also delete all the plugins and still give me the same error... If any of the adobe staff would help me understand the problem

     
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  • Currently Being Moderated
    Sep 15, 2010 11:43 AM   in reply to airbusjoerg

    Hello

    I´ve had the same problem on 64 bit Win7. AE CS5 freezes at startup, splash dialog says "Initializing Mediacore" and nothing happens.

     

    I emptied the mediacore-folder (Program/Adobe/Adobe After Effects CS5/Support Files/(Media Core plug-ins)/Common) and copy/pasted all of the files to a folder on my desktop. After that I was able to start After Effect. Then I copy/pasted the files back in the Media Core Folder, one by one, and started After Effects each time. When the file "ImporterRED" was added back in the Media Core Folder, After Effects didn´t start and the splash dialog once again froze at "Initializing Mediacore". I removed the "ImporterRED" and After Effects started.

     

    My only dilemma right now is that Adobe Premiere won´t start. Just as before I removed the ImporterRED-file, Premiere freezes at startup, a splash dialog says "Loading ImporterRED.prm" and nothing happens. But I guess that´s another problem...

     
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  • Currently Being Moderated
    Sep 21, 2010 1:18 PM   in reply to lindqv

    Hello,

    I've the same pb on win7 64bit, a freeze on the splash screen at the importerRED.prm for premiere and media encoder.

    But not freeze for AE.

     

    If you have an idea.

    thx

     
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    Sep 21, 2010 1:28 PM   in reply to fredb445

    Sorry mate, I have absolutely no clue..

     
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    Dec 30, 2010 10:07 AM   in reply to airbusjoerg

    I ran into this problem on a Mac Snow Leopard system and it was the Quicktime component \Library\Quicktime\AviImporter-r7 (Intel).component that was the culprit. Removing it solved the issue.

     
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  • Currently Being Moderated
    Jan 5, 2011 3:02 PM   in reply to seandaily

    sorry i don't remember what thing i added that installed that..wish i could be of more help

     
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  • Currently Being Moderated
    Jan 5, 2011 3:35 PM   in reply to seandaily

    Understood.  Do you think this was something you likely installed fairly recently? (If it was months ago a newer version of the component may have fixed the problem by now and then I wouldn't be able to repeat it).   

     

    If you still have the problematic component somewhere we could get info on it and see what version it was.

     

    Thanks,

    Seth

     
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  • Currently Being Moderated
    Jan 5, 2011 3:40 PM   in reply to seth monger

    I tried to email you the file but it bounced. Send me an email and I'll shoot it to you. Mine's mantis108@gmail.com

     
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  • Currently Being Moderated
    Jan 5, 2011 4:22 PM   in reply to seandaily

    That would be great, thanks.  I'm at smonger-at- adobe -dot- com.  You may have to compress/zip it to keep the spam filter happy.

     

    Thanks!

    Seth

     
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    Jan 6, 2011 6:49 AM   in reply to seandaily

    Well... I did the new user again and its work. Thank to all

     

    Sent from my iPhone

     
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  • Currently Being Moderated
    Jan 15, 2011 2:16 PM   in reply to airbusjoerg

    Hi all,

     

    My solution was attributable to my firewall (Microsoft Defender) blocking TCP connections to QuckTime - in my case I first noticed this when opening Encore.  Here's the steps that resolved my problems on CS5, Windows 7, 64 bit:

     

    Control Panel
    Windows Firewall
    Advanced Settings
    Outbound Rules
    New Rule...
    Program/Next
    This program path:  (use Windows Explorer to search)
    c:\Program Files (x86)\Adobe\Adobe Bridge CS5\msvcr71.dll
    Allow the connection
    (Leave checks Domain, Private, Public)/Next
    Name Description: (whatever you like - will display at top of Windows Firewall Advanced Security Outbound Rules)
    Thanks for the tip, Sethmonger!
    Good luck,  Michael
     
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  • Currently Being Moderated
    Oct 19, 2011 6:20 AM   in reply to airbusjoerg

    I've tried everything, adding all pf the suggestions to my firewall list, searched for any faulty quicktime files but AfterFX AND Premiere won't work

    AfterFX because of the mediacore, Premiere Pro because of ImporterRed. Even when I disable my firewall. (I still have Microsoft Security Essentials running, does anyone have any experience with this?)

     

    Is there a proper sollution for this problem because this is really unacceptable.

    I'm on a win 7, 64 bit machine.

     

    thx

     
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  • Currently Being Moderated
    Nov 3, 2011 4:33 PM   in reply to SenorCocos

    Hey SenorCocos.

     

    Just like you, I had myself a dysfunctional AE & PR on Win 7, 64-bit, stuck at MediaCore, etc. Either I could manage to get PR running with AE down, or, AE running with PR down. After days of thread busting, trial and error, I finaly killed the dynamiclinkmanager.exe by renaming the file:

     

    C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS5.5\dynamiclinkmanager.exe

     

    Oh, and I have also disabled these:

     

    Adobe Premiere Pro CS5.5\Plug-ins\Common\ImporterQuickTime.prm

    Adobe Premiere Pro CS5.5\Plug-ins\Common\ExporterQuickTimeHost.prm

    Adobe Media Encoder CS5.5\Plug-ins\Common\ImporterQuickTime.prm

    Adobe Media Encoder CS5.5\Plug-ins\Common\ExporterQuickTimeHost.prm

     

    Now both AE & PR actually start up without the need to phrack up any firewall settings at all. I guess it has not been the best and the brightest at work when it comes to this 'feature'.

     
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  • Currently Being Moderated
    Nov 11, 2011 3:12 AM   in reply to calebbaker

    for all the mac users, there is firewall on mac, you should just go there and allow th e incoming connections to AE. That's all ... you restart and AE is loading perfectly . (system preferences- security - firewall- advanced ..)

     
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  • Currently Being Moderated
    Apr 27, 2012 12:22 PM   in reply to airbusjoerg

    None of these suggestions were working for me (Mac OS). I finally noticed in the Activity Monitor, that I had two versions of the Adobe QT32 Server running. I quit one of the processes and now After Effects launches normally.

     
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  • Currently Being Moderated
    Nov 26, 2012 4:26 PM   in reply to airbusjoerg

    Mine froze at mediacore as well and I traced the problem to my windows temporary file location. So I went to CONTROL PANEL -> SYSTEM -> ADVANCED SYSTEM SETTINGS -> ENVIRONMENT VARIABLES and then set both TEMP and TMP to C:\Users\Peter\AppData\Local\Temp

     

    It will be different depending on yoru username.

     

    I believe the problem may have been that the After Effects disk cache location was the same as the windows temp location... maybe a conflict or something.

     

    -Pete

     
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  • Currently Being Moderated
    Mar 4, 2013 6:27 PM   in reply to Todd_Kopriva

    I am trying to run Adobe After Effects cs6 on windows x64 bit , but it still hangs at "Initializing MediaCore." This is a huge problem in my schedule and I need a quick solution.

    I have tried so far:

    - Removing all third-party plug-ins

    - (I would have tried this but for some reason I do not have the "QT32 Server" file in my task manager.) Attempted to delete QT32 Server

    - Closing program completely, restarting computer

    - Giving the program almost 3 hours to load

    None of these "solutions" had any effects as I was still hung out on the Initializing MediaCore Screen

    Please help!

     

    Also, whenever I click on the loading image for AE, it says the program is "Not Responding."

    Could this at all help?

     
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  • Currently Being Moderated
    Mar 4, 2013 6:35 PM   in reply to nayleedits

    Be sure to read this and work through the troubleshooting steps there:

    http://helpx.adobe.com/x-productkb/multi/startup-screen-hangs-premiere -after.html

     
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  • Currently Being Moderated
    Jul 24, 2013 8:01 PM   in reply to Todd_Kopriva

    MacPro 3,1

    OSX 10.6.8

    AE CS6

    QT 7.7

     

    Same here, except on Mac. Restart after a complete freeze, then upon startup AE hangs on the "Mediacore" status message.

     

    I've tried the following (one at a time):

    • Reparing permissions on the main drive.
    • Starting up AE as the only application running after a restart.
    • Trashing preferences.
    • Turning Mac firewall off completely.
    • Making excemptions for AE CS6, dynamiclinkmanager and Adobe QT32 Server in the Little Snitch rules, making an exemption for AE in the Mac firewall setting (was unable to find dynamiclinkmanager and Adobe QT32 Server applications to pinpoint to).
    • Removing all Quicktime components in the Library.

     

    The only thing that gets it going is ending the Adobe QT32 Server task. Not a valid solution because evidently I will want to be able to render using Quicktime!

     

    I have a faint memory of having had this problem with CS5 some 1,5 years ago. - Does anybody know what I did then?

     

    Very frustrating. Especially on tight deadlines!

     

    Fast help very much appreciated!

     
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  • Currently Being Moderated
    Jul 27, 2013 12:39 PM   in reply to spin22

    I thoght this comprises all troubleshooting solutions... Am I missing something?

     
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    Jul 27, 2013 3:25 PM   in reply to spin22

    > Fast help very much appreciated!

     

    If you need help quickly, you should contact Adobe Technical Support, not use a user-to-user forum where people answer in their free time.

     
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  • Currently Being Moderated
    Nov 24, 2013 11:28 AM   in reply to spin22

    Holy cow! After spending hours and hours and hours reading forums and searching online for the answer, I have found the solution (For me, at least)! After removing this plugin and that plugin, and restarting,and uninstalling and reinstalling and going back in time, and being sent to the same useless official Adobe solution...

     

    Library > Preferences > Adobe

     

    Just remove the whole Adobe folder. Your AE will no longer hang, you'll be able to use quicktime again, and every keystroke or mouse click within AE will no longer be a 5-10 second delay.

     

    What a ridiculously simple fix for an excruciatingly stressful situation.

     

    Holy cow I'm exhausted.

     
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