We are still waiting on a fix.  Adobe has really left us in a crunch!  All our audits are paperless using hyperlinks to connect the paper trail, so to speak.  We are really in a lurch here.  Come on Adobe!

We have already discovered that putting everything in the same folder works.  HOWEVER, we are a large agency, and all our auditors are using a standardized procedure as to where files are to be placed.  We would have to move tons of files around to make this work.  What we need is a solution from Adobe...and quickly!!!

I have an open ticket with Adobe on this issue and have had since 9/9.  I first called about this on August 30 and got them to acknowledge that this was a problem caused by the update to 9.3.4.  They did not give me a case number that day, simply told me that they were aware of the problem and they were working on it.  I asked how would I know when it was resolved and the curt response was "when an update is released."  Well, 10 days later, no fix, so I called again and after having a hissy fit because they wanted to charge me to open a ticket on something I could PROVE was caused by this upgrade, I finally got a case number and supposedly got this escalated to Tier 1 support.  "Someone will contact you within 72-96 hours."  Well, that ended yesterday.  No response.  I called them on Tuesday and after holding for 52 minutes (yes, I have a timer on my phone, and yes, it was 52 minutes) someone finally came on and told me I could expect a call either that afternoon or the next day.  "The next day" was yesterday.  I've heard nothing.  We have only been using Acrobat for about 6 months in our state agency (I have over 60 people using Adobe with hyperlinks).  I can say without a doubt that Adobe Tech Support and Adobe's response to customer problems SUCKS!!!!!!!!!!!!!!

Nope, no response.  Very unprofessional.