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  • Currently Being Moderated
    Aug 19, 2010 7:59 PM   in reply to Bob TMT

    I'm also having the same problem on my end, using Windows 7 64 bit professional, using Adobe 8.1.3.  Waiting for a fix!

     
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  • Currently Being Moderated
    Aug 20, 2010 5:33 PM   in reply to andrew.in.boston

    If you have Reader, upgrade to AR9. If you have Acrobat, update to the latest version (AA8.2.3). If the latter does not do the job, it is likely just the fact that AA8 is not compatible with Win7 as stated by Adobe. Adobe is not a product, but a company.

     
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  • Currently Being Moderated
    Sep 18, 2010 3:02 PM   in reply to Bill@VT

    Files in the Adobe AppData folder, both Roaming and Local, seem to be part of the solution.  At least when I delete them, the error comes back up.  Maybe there's something related in the registry too.

     

    c:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\8.0\

    c:\Users\%USERNAME%\AppData\Roaming\Adobe\Acrobat\8.0\

    c:\Users\%USERNAME%\AppData\Temp\Acr*.tmp  (maybe)

     

    I'm trying to track down what changes with sysinternals procmon, but it's not working yet.

     

    I'm hesitant to go to Acrobat Reader 9, since we still have Adobe CS3 with Acrobat 8, and we can't afford an upgrade.

     

    It seems to work anyway.  All Adobe would have to do is hide the error message.  I'm in windows 7 64 bit.

     

     

    If you don't need the plugin, this works (no it doesn't):

     

    reg load HKU\ntuser.dat c:\users\default\ntuser.dat
    reg add "HKU\ntuser.dat\Software\Adobe\Acrobat Reader\8.0\Originals" /f /v bBrowserIntegration /d 0 /t REG_DWORD
    reg unload HKU\ntuser.dat

     
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  • Currently Being Moderated
    Sep 18, 2010 6:29 PM   in reply to SWillibr

    Having the same issue with Acrobat Reader 9.3 and Windows 7.  Cannot open a PDF from a web browser.  Any solution?

     
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  • Currently Being Moderated
    Sep 18, 2010 7:06 PM   in reply to Buckster0015

    Ask in the Reader forum.


     
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  • Currently Being Moderated
    Sep 18, 2010 7:20 PM   in reply to Bill@VT

    Sorry

     
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  • Currently Being Moderated
    Sep 18, 2010 9:45 PM   in reply to Bob TMT

    Window 7 is still pretty new. And it will take some time for the adobe deveopler to do something about it. I don't expect this to get resolve too soon.

     

    Better to stick to the older OS if possible and wait for some time before upgrading  to newer OS. That's what I think.

     
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  • Currently Being Moderated
    Sep 22, 2010 11:06 AM   in reply to elongp

    I upgraded to reader 8.2.4 and it seems to be fixed.

     
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  • Currently Being Moderated
    Sep 22, 2010 11:16 AM   in reply to jz2010

    You are lucky. But at some point in time Microsoft will update the OS and your version of Acrobat will not work and there will be no support for your product.

     

    Most of us do not want to spend the time and effort to try to fix the programs to work. It is cheaper and easier for us to update. Also if you produce work for other, you need to develop in a standard environment that others can easily recreate.

     
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  • Currently Being Moderated
    Sep 22, 2010 11:32 AM   in reply to GKaiseril

    The thing is we can't afford to upgrade from Adobe CS3, which comes with Acrobat 8.  But we don't have enough licenses to make it the default pdf viewer.  Won't acrobat reader 9 conflict with Acrobat 8?

     
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  • Currently Being Moderated
    Sep 22, 2010 1:55 PM   in reply to jz2010

    The most current version of AA8 will likely work. However, Adobe does not support that configuration and you can assume that at some time there will be something to fail and it is likely due to this support issue. If it works for you, then that should be fine -- just don't be surprised if at some point it seems broken.

     
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  • Currently Being Moderated
    Oct 19, 2010 8:43 AM   in reply to Bob TMT

    I changed the file association for pdfxml to Acrobat 8.1 (it was Reader 9), and this fixed my problem.  I also have Win 7 and IE 8.

     
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  • Currently Being Moderated
    Oct 19, 2010 11:21 AM   in reply to Chris HSV

    How did you do that. I do not have an association for pdfxml that I can find. A registry search for pdfxml comes up empty.

     

    Acrobat Pro 8.2.5 Windows 7

     
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  • Currently Being Moderated
    Oct 19, 2010 11:24 AM   in reply to Neo719

    IE8 ->Tools -> Options -> Programs -> Set Programs -> Associate a file by extension

     

     

    There's probably a shorter route through control panel.

     
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  • Currently Being Moderated
    Oct 19, 2010 12:50 PM   in reply to Chris HSV

    I don't see any '.pdfxml' either.  Then again I don't have adobe reader 9 installed.

     
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  • Currently Being Moderated
    Nov 3, 2010 5:24 AM   in reply to jz2010

    I was told to upgrade to Acrobat 9 to fix the issue. By the way, we use software that we've spent ££££ on previously that was designed for Windows 95; and it WORKS 100% with Windows 7 without the need to spend money. This makes Adobe software look crap.

     

    We had no choice but to look elsewhere - I found NitroPDF who told me they were overwhelmed with sales from people in the same position as me. So we purchased NitroPDF Pro for the entire business, saved £££ in the process, and it works better than Acrobat did. It also works with Windows 7.

     

    I'd urge anyone else to consider doing the same.

     
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  • Currently Being Moderated
    Nov 4, 2010 9:05 AM   in reply to SWillibr

    This was previously posted and it worked for me in Reader 9.4

     

    Easy fix:

    1. Open Acrobat 8**

    2. Go to Edit > Preferences > Documents

    4. Look at the "Save Settings" area

    3. Uncheck "Save as optimizes for fast web view"

     

    Relax and enjoy the raise the boss will now give you.

     
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  • Currently Being Moderated
    Nov 4, 2010 9:07 AM   in reply to Bob TMT

    This was previously posted and it worked for me in Reader 9.4

     

    Easy fix:

    1. Open Acrobat 8**

    2. Go to Edit > Preferences > Documents

    4. Look at the "Save Settings" area

    3. Uncheck "Save as optimizes for fast web view"

     

    Relax and enjoy the raise the boss will now give you.

     
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  • Currently Being Moderated
    Nov 4, 2010 9:14 AM   in reply to RandomReado

    "We had no choice but to look elsewhere - I found NitroPDF who told me they were overwhelmed with sales from people in the same position as me. "

     

     

    I checked out their site - and they have no way of contacting them (unless you want to buy 11 or more licences)!

     

    To be fair to Adobe they can be contacted (email, phone and instant message) very easily! I'm hoping, from a personal point of view, that the next version (10) due out in a week will resolve all the issues with 64 bit browsers (in particular desktop apps that use WebBrowser and fall over in 64 bit mode, but fail in 32 bit mode if the user has 64 bit Office installed) - as well as the very annoying 'cannot use adobe reader to view pdf in your web browser..' issue

     
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  • Currently Being Moderated
    Nov 5, 2010 12:42 AM   in reply to ItsOkayNow

    WOW, I think the suggestion from ItsOkayNow helped, I still get Acrobat professional opening with the error message, "Cannot use Adobe Reader to view PDF is your web browser.Reader will now exit. Please exit your browser and try again."

     

    So far, however, it seems to open the PDF file every time and I only get the error the first time for each browser session.

     
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  • Currently Being Moderated
    Mar 6, 2011 10:15 AM   in reply to Bob TMT

    I use Win 7 Pro  x64 and I solved it by going to "Edit > Preferences > internet"  in Acrobat 8.26 by unchecking "Display PDF in Browser" it then just launches Acrobat.

     
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  • Currently Being Moderated
    Mar 24, 2011 6:09 AM   in reply to Bob TMT

    I am running Windows-7 64bit and using Internet Explorer 9, and first an update for Adobe Reader arrived 9.4 - suddenly any pdf file on the internet caused an error on IE. I returned the Adobe reader back  to V9.1, and was back in business again. Next I was offered an upgrade of Acrobat 9 pro to Actobat X pro, which I took. Wonders upon wonders, trying to load the new software (from disk), it deleted my old software, fine - then when it came to verify the upgrade via the web, it would not accept the serial number of the old version. Although I asked that the new software not be the default program for pdf files, it corrupted the reader, and back to square 1 - errors. As a part of the procedure to register the new version (before I realised it was completely corrupted) I was sent to the Acrobat X page of Adobe - no go - couldn't see the contents, which I assume was a pdf file. I have now cleared all the new versions of reader and Acrobat X pro, and reloaded the old version of Acrobat 9.4.2 - all OK now. BUT, I have paid for the new wizz-bang version, and am unable to use it. What now?

     
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  • Currently Being Moderated
    Mar 24, 2011 6:10 AM   in reply to Bob TMT

    If Adobe PDF Reader is not working with you, i will recommed you to try Classic PSF Editor. Its working fine with me. Classic PDF Editor provide all most all important fetatures of PDF Editor.

     
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  • Currently Being Moderated
    Mar 25, 2011 4:11 PM   in reply to Bob TMT

    My environment is:

    64bit Windows-7

    Firefox 3.6.16

    Adobe Reader 9.4

    ASP.NET 3.5

    ReportViewer 2008

     

     

    Was unable to open a PDF file under both the browser and reportViewer as I had previously. Received an all black then all blank screen. Uninstalled adobe X flash product and the Adobe plugin for Firefox and Waalaa .... Everything works.

     
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  • Currently Being Moderated
    Mar 26, 2011 11:29 AM   in reply to ehunter33

    Thank you - I will try the same

     

    Judith McKernan

    [signature deleted by host]

     
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  • Currently Being Moderated
    Jun 15, 2011 8:10 PM   in reply to Bob TMT

    Fault1:Cannot open PDF at web browser

    Reason: Adobe acrobat professional 8.0 version mismatch with Adobe IE add-on
    Solution:
    “Remove Adobe acrobat professional 8.0” deactive the license ,after remove the program delete program “key” in registry***(see as below), restart computer and reinstall Adobe acrobat professional 8.0 select “Adobe reader 10” to be the Default PDF reader in setup mode, run adobe reader X active program first, run IE to enable adobe addons, then the problem was fixed.

     

    ***Start->type regedit-> right clock regedit->run as administrator

    Delete all about Adobe acrobat professional package

    e.g Acrobat Reader\8.0 ,Distiller\8.0......... under the key folder

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\]    just delete the (Acrobat Reader\8.0) only

    [HKEY_CURRENT_USER\Software\Adobe\]   just delete the (Acrobat Reader\8.0) only

    [HKEY_USERS\S-1-5-21-2690979374-15258355-172494975-500\Software\Adobe\ Acrobat Reader\]

     

    You may found another problem after fixed Fault 1:

     

    Fault 2: Cannot create PDF by Adobe PDF maker add-Ins
    Reason: Adobe acrobat professional 8.0 add-Ins mismatch with Office 2007/2010
    Solution:
    For Office 2007, update Adobe acrobat professional 8.0 to latest version, problem will be fixed.


    For Office 2010, adobe didn’t create any update batch for Adobe acrobat professional 8.0 to support Office 2010, so if you using Office 2010 and Adobe acrobat professional 8.0 ,you must create PDF by Microsoft Office 2010, just install Microsoft  “SaveAsPDFandXPS” add-ins, save as PDF, then you can use Adobe acrobat professional 8.0 to edit the form.

    ^^

     
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  • Currently Being Moderated
    Jan 1, 2012 12:56 AM   in reply to Bob TMT

    I was having this same error appear on my Win7/64bit using Adobe Pro 8.3.1, Firefox 8.0.1 -- and the simple fix for me was:

     

    In Adobe Pro:  Edit > Preferences > Internet > [unchecked] "Allow fast web view."

     

    Problem has not come back and I have full functionality where I need it -- to view PDFs in my web browser. And to separately, if necessary, open Adobe Pro to use pro features for any other PDFs.

     

    Hope this helps some -- a full 2 years after the problem was first posed.

     

    Cheers!

     
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  • Currently Being Moderated
    Jan 2, 2012 3:26 PM   in reply to dkmashino

    Hmm - Didn't work for me. But here is what did in Firefox: (Although I did uncheck the two INTERNET boxes in Acrobat.)

     

    In Firefox go to TOOLS > OPTIONS > APPLICATIONS > CHANGE ACROBAT "ACTION" TO "ALWAYS ASK"  Then when a PDF opens the first time and asks what to do? Select Acrobat and checked the "Always do this box"

     

    There seems to be no problem like this with IE 9.

     

     

     

    Cheers!

     
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  • Currently Being Moderated
    Mar 27, 2012 1:10 PM   in reply to Bob TMT

    I know this is an old post but there still seems to be an issue with this

    I always get the same error message but it still opens the pdf in web viewer.

    on one computer I have adobe x reader  10.1.2 and Acrobat 8.0 this error

    I dont get the error on my computer running Adobe x reader 10.1.2 and acrobat 9.0

    but i got rid of the error by selecting the following in the adobe reader preferences.

    check box in General>MessagesFromAdobe>DontShowMessagesWhileViewingADocument

    Hope this helps.

    3-27-2012 12-57-08 PM.jpg

     
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  • Currently Being Moderated
    Mar 27, 2012 3:57 PM   in reply to Jacob Baca

    It's unfortunate ut is still an issue. I haven't had the problem since I did what I noted in my last post.

     
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  • Currently Being Moderated
    Apr 25, 2012 8:33 PM   in reply to StewInSF

    Windows 7 running Acrobat Pro 8.1.4. thsi opens the pdf file in Acrobat instead inside IE..

     

     

    This Technical Note may help address the issue:

    http://kb2.adobe.com/cps/405/kb405461.html

     

    Configure Acrobat or Reader as a helper application  

     

    With Acrobat or Reader configured as a helper application, the browser starts the helper application in a separate window and displays PDFs within that window.

    Start Acrobat or Reader. 

    Choose Edit > Preferences.

     
    Select Internet on the left.

     
    Deselect Display PDF In Browser Using [Acrobat application], and then click OK.

     
    Quit Acrobat or Reader. 

     
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  • Currently Being Moderated
    Apr 26, 2012 10:54 AM   in reply to StewInSF

    The basic issue is that Acrobat 8 has not been updated to run under Windows 7. Even if you can get it to work sometimes the program was never designed to work under Windows 7. Further Acrobat 8 is not longer being supported by Adobe as it is past its cycle lifetime.

     

    You need to upgrade to a newer version of Acrobat/Reader.

     
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  • Currently Being Moderated
    Apr 30, 2012 1:14 AM   in reply to KiboInSF

    I reported ages ago that I couldn't get Acrobat Pro X to run correctly. I have finally taken the plunge and re loaded it correctly and bingo! all is OK. I am running Windows 7. The upgrade to Acrobat X unloaded the previous version of Acrobat Pro which I think I didn't allow earlier.

     
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