Skip navigation
Currently Being Moderated

No audio for .mts in PE9 Organizer

Sep 23, 2010 10:05 AM

New to the product and just downloaded the trial of v9.  The organizer was able to play video from my AVCHD files but not the audio.  No other programs on my PC have had this issue, so I believe the files to be ok.  They are from a Canon Vixia line.  Looked around the settings briefly but didn't see anything.

 

Thanks for any information.

 
Replies
  • Currently Being Moderated
    Sep 23, 2010 10:08 AM   in reply to lord nacho

    Did you use Premiere Elements Video Importer to download the file from your camcorder? That's usually best.

     

    You should also ensure your Premiere Elements project is set up with the right project setting (AVCHD 1920x1080 or AVCHD 1440x1080, which is appropriate for your cam) and (very important) 5.1 audio.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 23, 2010 10:30 AM   in reply to lord nacho

    Just checking.. By Organizer, do you mean the standalone Organizer application? (The one that launches when Organizer button is clicked in Premiere Elements 9). And where are you playing the file from?

     

    What happens when you bring it to timeline? In fact I would suggest you bring ONLY the problematic clip to timeline, that most likely will bring up a dialog that says that there is a mismatch in the project settings and the clip. Click on "Yes" on this dialog. That will ensure that you are in the right project.

     

    Please let us know what happens when the clip on timeline is played back after this.. Hopefully nothing weird.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 23, 2010 6:36 PM   in reply to lord nacho

    I have exact same issue with .MTS.   Tried updating drivers...reinstalling

    ...etc.   Still no sound in organizer.

    Sounds works fine on other file types.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 23, 2010 6:45 PM   in reply to GoRazorbacks

    Have you opened a Premiere Elements project set up for AVCHD 5.1 audio and tried it there?

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 23, 2010 6:53 PM   in reply to Steve Grisetti

    Yes, it has audio in Premier Elements but not organizer.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 23, 2010 9:54 PM   in reply to lord nacho

    Dolby decoder is needed to play audio of mts file. This decoder is not present with the Trial version of PRE.

    You need to serialize (enter serial number) PRE9 for listening the audio of mts files.

     

    Let me know if you've more queries.

     

    -Agrawal

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 11:08 AM   in reply to lord nacho

    I can confirm that Organizer can play AVCHD videos with Audio on my "serialized" version.. Your call.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 11:49 AM   in reply to VDOSurfer

    Although the trial of the program is "fully functional", there are elements in the program, provided by third parties, which are not.

     

    When the program is registered and activated, these elements will automatically validate and activate by connecting to their providers over the internet.

     

    Apparently this is one of those features that doesn't fully work on the trial.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 2:22 PM   in reply to lord nacho

    Just purchased and installed serial number...still no audio in organizer with MTS files.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 2:35 PM   in reply to lord nacho

    Not sure what happened, but it works now.  Maybe it took a bit to activate aftering entering serial numbers.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 2:54 PM   in reply to GoRazorbacks

    There is a bit of a delay, when a feature is activated. I would imagine that one's Internet connection and also the traffic on the Adobe Web site would contribute to that delay.

     

    Good luck, and glad that things are working well for you.

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 9, 2010 9:24 AM   in reply to Steve Grisetti

    Thanks Steve,

     

    I didn't purchase PE8 because of this, and wasn't going to get PE9 for the same reason. I wish the software had told me the reason I was getting no audio.

     

    Much appreciated

     

    Andrew

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 15, 2010 7:12 PM   in reply to lord nacho

    I need to semi hijack this thread.  I was directed over here from the Photoshop Elements forum as I'm having the same issue - no audio when playing MTS files in the organizer.  Do Photoshop and Premiere share the same organizer?

     

    And, I only have PSE9, I did not buy Premiere Elements 9.  Does this mean I have no chance of getting audio with MTS files in the organizer?

     

    I get audio when I play the files in Windows Media Player and on the camera themselves.  PSE9 is the lone holdout.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 16, 2010 5:28 AM   in reply to Ed from Texas

    Once again:

     

    1) Make sure you have the latest version of Quicktime.

    2) Make sure that, if your computer uses RealTek audio drivers, you've downloaded the latest froom the RealTek site

    3) Make sure you've set up your Premiere Elements project with specs that match your camcorder

    4) Use Premiere Elements' Get Media tool to get the video from your camcorder to your computer

     

    And, if all of that fails"

     

    Go to Premiere Elements Edit/Preferences (or just Preferences on the Mac)  and check to ensure the Audio Mapping screen is properly set up.

     

    Then go to the Audio Hardware preferences, click the ASIO Settings button and make sure these preferences are properly set up.

     

    99% of the time, the problem is with the system configuration, not the program itself. Otherwise every MTS file would fail on every computer -- which is not the case.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 19, 2010 6:27 AM   in reply to Ed from Texas

    Ed,

     

    I had exactly the same problem. I can confirm that you should be able to

    play MTS files in Adobe Elements organizer (and do not need Premier

    Elements).

    I spent a month trying different things with the Adobe support (their final

    solution I've included below). It all got a bit complicated (user accounts,

    new catalogs etc) so I took the easy way out and did the following:

     

    Backed up all my photo's / movies and docs.

    Did a clean install of Windows.

    Installed AC3 Filter (http://ac3filter.net/projects/ac3filter/releases)

    Installed Photoshop Elements

     

    And it worked.

     

    From Adobe support:

    Make sure you have the most recent version off AC3Filter installed.

    Also make sure you do not have any conflicting AC3 codecs installed.

     

    If you do not have any codec packs, you may have to remove the video

    editing software that came with the camera.

     

    Create a new user account.

    To create a local administrator account:

     

    1. Choose Start, right-click Computer, and select Manage.

    2. Expand Local Users and Groups, right-click Users, and then select

    New User.

    3. Enter a User Name, Full Name, and Password.

    4. Deselect the User Must Change Password at Next Logon option and

    select the Password Never Expires option.

    5. Click Create then click Close.

    6. Right-click the user account name and choose Properties.

    7. On the Member Of tab, click Add.

    8. Type Administrators and click OK.

    9. Click OK and close Computer Management

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points