I am having this exact same problem.  I'm using a MacBook Pro with Snow Leopard and Lightroom 3.2.  Publishing to SmugMug works every time.  Each time I try to publish to a Facebook folder I get this same error "failed to retrieve item info".  The first picture gets published over and over again but the others do not.  I have tried authorizing and deauthorizing my Facebook account and also deleting the publish services setup in Lightroom.  No luck!

Any help would be appreciated.  Thanks.

I am having the same issue... 1st photo gets uploaded over and over.. i have removed the publishing services over and over again and same thing.. please help

Exact same issue (one pic only and same error message) - so I was glad to see your suggestion of the jF plugin, and yes - that works fine - thanks

Would be nice for the built in to work though.

Getting same error. LR 3.2. WinXP 32.

I keep getting this error as well.  Is there any way to fix it yet?

I've got exactly the same problems, same time ago i manged to public entire collections on facebook but three week ago it suddenly stop working giving me this error

I'm having the same issue. I'm a new LR user so at first I thought it was my noobness....Only workaround I have figured out is to resort the images so after each failed upload so you can then upload the next first image in your collection....very annoying.

This is definitely a bug somewhere.  I'm having the same problem.  I have created several Facebook albums, all from Lightroom.  However, today I can't, and I get this error.  It publishes one photo, renamed (not the way I told it to), then stops.  Each time it publishes another copy of the same photo (incorrectly renamed).  It doesn't matter if I create a new album, or try to republish one that's worked before.  It doesn't matter if I re-authenticate LR to Facebook.

However, Jeffrey Friedl's plug-in, which I've downloaded today, works perfectly.

Using LR 3.3 W7 64-bit.  When it was working OK, it might have been with the previous version (3.1?).

Same problem as everyone else "Failed to retrieve item info" after upload. Photo uploads OK but does not transfer to the 'published' area in Lightroom and remains in 'to publish'. This problem has been around for months now but has only occurred after I re-installed LR3.3, could the problem lie here somewhere, but why hasn't it righted itself?

Same error.

Using Lightroom 3.3 on Windows 7 x64.

This is clearly a bug and I hope Adobe addresses it in the next update.

The FB publish service is really a proof-of-concept more than anything -- like it or not! I recommend using Friedl's FB service. It has a lot more useful bells and whistles, and it can be cheap as you feel.

Other than that, this is some problem with getting publish/republish item info on the first rendition, which fails out the whole operation. We don't know why this is failing, and there is no debugging available to figure out why. Someone would have to create a similar plugin with debugging and hope they found the same problem.  FB recently updated their API, so this may be a problem that reflects that changes.

Friedl's stuff is updated a lot more often.

I have had the same problem...I use LR 3.3 on a Mac with the latest version of Snow Leopard.  However, the publish to Facebook function worked just fine on Nov. 21, 2010, when I successfully uploaded 12 photos to Facebook without incident.  I also had no problem posting just one photo on Jan. 1, 2011.  As far as I can recall, there have been no upgrades to LR since that time.  Nonetheless, when I tried to upload 6 photos a couple of days ago, I got the error message.  My own work around is to publish just one at a time, which is ok for me since I don't put much on Facebook.  Still, it would be really nice to know why this problem is happening.

These are user-to-user forums; Adobe does not troll these forums looking for work.

EIther raise this with Adobe, if you like, or wait Or use Friedl's plugin, which is much better.

Hi Julie,

     Thanks for looking at this.  The profile that I was using does not rename the files.  Sorry.

     Still consistent in failure, No diagnostic log being created.

Craig

Julie Kmoch wrote:

 

We have been looking at this but haven't been able to reproduce it in house yet. CSS Simon, if you're still watching, I'd appreciate if you could explain what renaming option you're trying to use and how the names are coming out on Facebook instead. That sounds suspicious.

 

Are others who are hitting this error also using renaming options or finding that photos are ending up on Facebook with unexpected names?

Only just read this.  I can't remember exactly what happened now, but if it's still useful, I'll try again tonight.

I'm happy to give it a go...

I also want to volunteer, count me in!

Thanks

I would be happy to try out the new facebook plug-in to see if it solves my everlasting problem with uploading from Lightroom.