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Photoshop Macintosh (read only)

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No Undo

Sep 30, 2010 7:19 PM

I've had CS5 since around when it first came out and this is the second time I've gotten a project requiring me to get deep into Photoshop. It has been quite frustrating this time as I am finding bugs (in InDesign too but I already posted about that).

What I am finding now is that Undo is not working. Almost everything I do it either won't Undo when I choose undo from the menu or press command-x OR the menu simply says "can't undo". Now, I can go into the History palette but the quick way of command-x is my routine and is much faster.

Things I have tried to undo but can't:

- crop an image

- add a type layer

- fill with a pattern

- add an adjustment layer

...to name a few off the top of my head.

GRRRRRR

Mac OS 10.6.4

4 GB RAM

Photoshop 12.0.1 running in x32

5772 Views 36 Replies Latest reply: Jeremy AB, Nov 7, 2011 3:47 PM

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1. Gyno-jiz,

Sep 30, 2010 7:52 PM in reply to Jeremy AB

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Command-x is cut.

Probably you should try resetting your prefs:
http://forums.adobe.com/thread/375776

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2. p taz,

Sep 30, 2010 8:11 PM in reply to Gyno-jiz

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cmd-z is undo

oops didn't read properly again, did I...

Message was edited by: p taz

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3. Jeremy AB,

Sep 30, 2010 8:48 PM in reply to Gyno-jiz

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Cmd-x was a typo, I meant cmd-z.

I just restarted Photoshop to see if that will fix it. Here's what I tried...

1. filled the document will the foreground color - undo worked
2. added a new layer - undo did not work
3. added a layer style - undo worked
4. added an adjustment layer, changed the saturation - undo did not work
5. added a type layer and typed in some text - undo did not work
6. changed the text color - undo worked

I'm beginning to wonder if they actually changed what Photoshop is able to undo now. It's becoming quite frustrating because things you could undo before you can't anymore (I upgraded from CS3).

Resetting prefs made no difference.

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4. p taz,

Sep 30, 2010 9:44 PM in reply to Jeremy AB

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I could not reproduce that, I don't expect they would change such a fundamental and important function.

I know how it was possible to mess it up in CS4 and earlier, by stepping back in history palette and using cmd-z at the same time or interchangeably it used to get out of synch. eg: add a layer, click on previous step in history, then cmd-z would not work until more changes were made.

You're not mixing these actions are you?

Since resetting prefs didn't work, you could (for laughs) clean the font caches and repair permissions. (some may laugh, but these actions have cured strange effects in the past, however illogical it seems to me)

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5. Jeremy AB,

Sep 30, 2010 10:11 PM in reply to p taz

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I am not interchanging with the History Palette.
I'll try the things you mentioned and maybe also a re-install.

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6. Jeremy AB,

Oct 19, 2010 8:19 PM in reply to Jeremy AB

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Just did a reinstall and I'm still not getting the ability to undo a lot of stuff.

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7. Chris Cox,

Oct 19, 2010 8:45 PM in reply to Jeremy AB

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You could have a third party plugin interferring, or something wrong with the OS.
Other than those, I'm not sure what could cause a loss of undo functionality.

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8. Jeremy AB,

Oct 19, 2010 8:56 PM in reply to Chris Cox

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Thanks, this had not even occurred to me. I pulled all the third party plugins out and undo worked again. So now I have to figure out which one was the culprit.

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9. Jeremy AB,

Oct 19, 2010 10:20 PM in reply to Chris Cox

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The problem plugin is the FontAgentPro auto-activation plugin.

With the plugin removed, I create an adjustment layer, then press command-Z to undo and the adjustment layer goes away.
When I put the plugin back into the plugins folder, restart Photoshop, and try to do the above, the only way to undo the adjustment layer is to use the History palette.

I will file a report with Insider Software.

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10. Jeremy AB,

Oct 20, 2010 11:33 PM in reply to Chris Cox

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I spoke too soon. Even with the FontAgent plugin gone, I just used the clone stamp tool and undo would not work. Restarting Photoshop make it work again.

UPDATE: NO GO. Even without any third party plugins Undo is not always working. Now I can't undo layer resizing as well as clone stamp, brush tool and who knows what else.

I'm getting another glitch now too... when I click the adjustment layer icon in the layer panel, no menu pops up, it takes me to the Finder as if I click onto the desktop. If I click on the FX button I get the menu, then go back to Adjustment Layer and that menu now shows up.

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11. Jeremy AB,

Mar 17, 2011 7:33 PM in reply to Jeremy AB

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Getting heavy into doing a website and I'm still encountering this problem. It seems to happen randomly. Sometimes if I restart Photoshop the problem goes away, but it comes back eventually.

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12. Jeanne Rubbo,

Mar 21, 2011 3:10 PM in reply to Jeremy AB

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Are you manually changing the zoom level at any point? In particular, are you entering a new zoom value in the lower left corner of the image window? One person reported this as a way to trigger the problem, and I am able to reproduce this myself. Let me know if this is the case for you as well.

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13. Jeremy AB,

Mar 21, 2011 4:57 PM in reply to Jeanne Rubbo

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THANK YOU!

That is what triggers it! I just played around with a document and tried undoing things with no problem. But as soon as I typed a value into the zoom box, undo would not work anymore! I will be filing a bug report with Adobe right away!

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14. Jeanne Rubbo,

Mar 22, 2011 9:14 AM in reply to Jeremy AB

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Thanks for the report!

Just so we're not missing another possible cause, were you often changing the zoom level this way before?

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15. Jeremy AB,

Mar 22, 2011 4:03 PM in reply to Jeanne Rubbo

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I do often change the zoom in this manner, especially when working in files for print, like at 300dpi. Only in cs5 has it caused the undo problem.

Jeremy
Sent from my iPhone

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16. Jeanne Rubbo,

Mar 23, 2011 12:43 PM in reply to Jeremy AB

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Thanks for the info. It sounds like the zoom level entry is the likely cause, then. Are you able to use one of the other zoom methods as a workaround for now?

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17. Jeremy AB,

Mar 23, 2011 12:49 PM in reply to Jeanne Rubbo

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Hi, yes using the zoom options in the menu etc is ok. Although if I want to go to a specific amount I need that box.

I see a bit more of what happens now. When I manually type in a number to the zoom percentage box, make a change to the graphic and then try to undo, what it does instead is hilight the zoom box instead of undo.
If I close the document and reopen it undo works again, until I use the zoom box again.

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18. Jeremy AB,

Apr 27, 2011 10:27 AM in reply to Jeanne Rubbo

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Any update on a fix for this? Perhaps in the update coming in May?

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19. Jeanne Rubbo,

Apr 28, 2011 9:05 AM in reply to Jeremy AB

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Unfortunately I can't give details on that. We do have it logged in our bug system, though.

Are you still okay using the other workarounds in the meantime?

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20. Jeremy AB,

Apr 28, 2011 9:37 AM in reply to Jeanne Rubbo

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Well now that I know how to recreate the problem I can either try to avoid it or "clear" the problem by closing and reopening my document.

I sincerely hope this bug and several others I've documented in InDesign and Illustrator are fixed for CS5 and not left for CS5.5 - I don't plan on paying for an upgrade just for bug fixes. Thanks!

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21. M Blackburn,

Apr 28, 2011 4:26 PM in reply to Jeremy AB

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I had just noticed this myself, but wasn't sure if I was imagining things since I was opening and closing documents in rapid succession.

But I have a bit better temporary solution than closing the file. Cmd-Option-Z still works, though since it doesn't toggle the last change you may also have to resort to Shft-Cmd-Z.

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22. Jeremy AB,

Apr 28, 2011 6:26 PM in reply to M Blackburn

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I'll give that a try, thanks!

At least now we don't go crazy wondering why sometimes it works and sometimes it doesn't, but really it should be fixed in CS5.

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23. Jeremy AB,

May 3, 2011 1:48 PM in reply to Jeanne Rubbo

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This issue is not fixed in the 12.0.4 update released today.
I'm am NOT impressed.
This pretty much seals the deal... we can't use CS5 in print production if these bugs are not fixed (including ID and AI).

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24. Jeanne Rubbo,

May 3, 2011 1:57 PM in reply to Jeremy AB

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I agree that this needs to be fixed, and unfortunately we weren't able to include it in this update.

As for not being able to use CS5 in print production, is there a reason why the current workaround isn't feasible for your particular workflow? Any information that I can add to the bug report is helpful, so that we understand the impact.

Thanks!

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25. Jeremy AB,

May 3, 2011 2:11 PM in reply to Jeanne Rubbo

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Hi, I was meaning CS5 as a whole. There are several bugs I've reported for InDesign and Illustrator as well that haven't been fixed either, so top that off with the PS bugs and I pretty much can't sell my boss on upgrading.

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26. Jeremy AB,

May 15, 2011 4:20 PM in reply to Jeanne Rubbo

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An update: my reply after filing a case report was basically "upgrade to CS5.5 to have the bug fixed".
Ya right.

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27. Jeanne Rubbo,

May 25, 2011 12:38 PM in reply to Jeremy AB

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Which bug did you file a case report for that was fixed in CS5.5? Is this in Photoshop, or one of the other applications?

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28. Jeremy AB,

May 25, 2011 2:30 PM in reply to Jeanne Rubbo

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Hi, I reported several bugs in Photoshop and InDesign. The only reply I got when submitting Adobe Cases is for a bug in InDesign that causes a crash. Their reply has been "upgrade to CS5.5" and that it is fixed in CS5.5. I got no reply for the other bugs I reported other than in these forums and the only reply from someone actually from Adobe has been you. I believe somebody wrote further back in this thread that the "Undo" bug is fixed in Photoshop CS5.5.

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29. Jeffrey Tranberry,

May 25, 2011 8:04 PM in reply to Jeremy AB

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There is no Photoshop CS5.5: http://phtshp.us/5_5_Faq

The version of Photoshop CS5 that comes with CS5.5 is identical to the version of Photoshop CS5 that comes with CS5 in terms of included bug fixes.

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30. Jeremy AB,

May 25, 2011 9:02 PM in reply to Jeffrey Tranberry

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Just telling you what I read but thanks for setting the record straight. Is there any difference in Illustrator too? I guess I'm just wondering what the $299 upgrade from CS5 Standard to CS5.5 is actually for.

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31. Jeffrey Tranberry,

May 25, 2011 9:08 PM in reply to Jeremy AB

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Illustrator is the in a similar position to Photoshop. Just added support for subscriptions.

InDesign added some tablet/mobile publishing features.

So if you don't use InDesign and aren't interested in it's new features, you're probably good with what you have.

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32. Jeremy AB,

May 25, 2011 9:12 PM in reply to Jeffrey Tranberry

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I thought so... except that they appear to be rolling new bug fixes into CS5.5 and not CS5... so InDesign, which I use a lot, has the bug fix I requested in CS5.5

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33. Jeffrey Tranberry,

May 25, 2011 9:29 PM in reply to Jeremy AB

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That could be. I'm can't speak for other teams - just Photoshop. Sorry.

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34. Jeanne Rubbo,

May 27, 2011 7:59 AM in reply to Jeremy AB

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Jeff beat me to it, but that's why I was asking -- you should have the same bug fixes in Photoshop 12.0.4 and 12.1.

Like Jeff, I can only speak for Photoshop. Since this is the Photoshop forum, you might try asking questions about the other products in those forums (if you haven't already).

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35. Jeremy AB,

May 27, 2011 8:29 AM in reply to Jeanne Rubbo

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Thanks. I already have asked in the other forums and only got an actual Adobe Case about my InDesign problem. As stated above, their "answer" was to purchase the upgrade to CS5.5

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36. Jeremy AB,

Nov 7, 2011 3:47 PM in reply to Jeremy AB

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I'd just like to point out that the bug STILL exists in Photoshop 12.1

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