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Sorry, an error has occurred. Adobe Air not available

May 6, 2010 12:18 PM

I have tried to install this on two Mac machines and have been unable to do so. I get the same error message on both machines as follows:

 

          Sorry, an error has occurred.

 

          This application requires an update to Adobe AIR that is not available for your system.

 

          Please view the system requirements for Adobe AIR and update your system accordingly.

 

Both computers meet and exceed by a wide margin the system requirements (e.g., Mac OS 10.6.3, i7 processor, 8 gigs RAM). Any ideas?

 

Thanks.

 

Brian

9496 Views   23 Replies   Latest reply: dwinnie@adobe, Oct 20, 2010 11:54 PM
 
Replies
  • abeihl
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    1. abeihl,
    May 11, 2010 9:49 AM   in reply to bzwit
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    An important client was trying to demo our new app when she received this error. Any clues?

     
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  • Skullipso
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    2. Skullipso,
    May 11, 2010 10:05 PM   in reply to abeihl
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    The installer says that the application requires an update to Adobe AIR that is not avaible for my system. I installes te latest version of Adobe AIR, not Adobe AIR 2 and still nothing.

     
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  • Dylan Nirvana
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    3. Dylan Nirvana,
    May 13, 2010 8:29 AM   in reply to bzwit
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    Me too. I checked the requirements and my MacBook Pro certainly meets them. What gives?!

     
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  • jeffswartz
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    4. jeffswartz,
    May 13, 2010 2:56 PM   in reply to bzwit
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    Same here.

     
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  • Skullipso
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    5. Skullipso,
    May 13, 2010 9:12 PM   in reply to Skullipso
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    ok, i managed to install it, but it's an older version.  Now when i try to update the program i receive an error message: "There was an error downloading the update. Error# 16824". Any idea why ?

     
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  • anilwanted
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    6. anilwanted,
    May 14, 2010 8:41 AM   in reply to bzwit
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    Even i am getting the same error...

    anyone knows why???

     
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  • abeihl
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    7. abeihl,
    May 14, 2010 10:02 AM   in reply to bzwit
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    It requires AIR 2, which has not been released yet. Once AIR 2 has been released, the update should become available.

     

    Until then, you must install the AIR2 beta/RC runtime first.

     

    The full install instructions are here : http://labs.adobe.com/technologies/workflowlab/.

     
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  • dwinnie@adobe
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    8. dwinnie@adobe,
    May 14, 2010 10:10 AM   in reply to bzwit
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    WorkflowLab Beta 2 is built with a pre-release version of the AIR 2.0 SDK, so if you attempt to install when you have AIR 1.5.x installed, it won't auto-update since there is not a public release of AIR 2.0 yet. In order to install WorkflowLab Beta 2, you need to install the AIR 2.0 Beta 2 runtime and then install WorkflowLab Beta 2.

     

    Thanks!

     

    Doug Winnie

     
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  • jeffswartz
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    9. jeffswartz,
    May 14, 2010 10:56 AM   in reply to dwinnie@adobe
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    It simply doesn't work. I have installed the Air 2.0 Beta 2 runtime from the WorkflowLab Beta 2 page:

     

    http://download.macromedia.com/pub/labs/air/2/rc1/air2_rc1_runtime_mac _051110.dmg

     

    I have even uninstalled Air and re-installed, still a no-go.

     

     

    Here's the WorkflowLab install file as well:

     

     

     

    And here's the error I get when i try it:

     

     
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  • bzwit
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    10. bzwit,
    May 14, 2010 10:58 AM   in reply to jeffswartz
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    I agree; it doesn't work. I installed the Air beta for the Mac but continue to get the same error message and the workflow app doesn't install.

     

    Brian

     
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  • jeffswartz
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    11. jeffswartz,
    May 14, 2010 11:12 AM   in reply to bzwit
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    Grrr... this is becoming a lesson in frustration. Jive Software lets you cut/paste images but gives you no error on sending, simply doesnt display them. Then when I went to Edit my post, it wouldn't let me upload .jpgs to replace them. After re-typing the errors below in Edit mode, clickign post mesage gave me an error! Apparently could no longer edit!

     

    *sarcasm* Awesome! *sarcasm*

     

    Anyway. Here's my edited post.

     

    -----------------

     

     

    It simply doesn't work. I have installed the Air 2.0 Beta 2 runtime from the WorkflowLab Beta 2 page:

     

    http://download.macromedia.com/pub/labs/air/2/rc1/air2_rc1_runtime_mac _051110.dm g

     

    I have even uninstalled Air and re-installed, still a no-go.

     

     

    Here's the WorkflowLab install it gives me:

     

    "File: workflowlab_p3_043010.air

    Type: Application setup

    From: download.macromedia.com"

     

     

    And here's the error I get when i try it:

     

    "Sorry an error has occurred.

     

     

    This application requires an update to Adobe AIR that is not available for your system.

     

    Please view the system requirements for Adobe AIR and update your system accordingly."

     

     

    This is on a MacBook Pro running 10.6.3 if that matters.

     
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  • dwinnie@adobe
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    12. dwinnie@adobe,
    May 14, 2010 11:20 AM   in reply to jeffswartz
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    Ok...Thanks for the additional information. It might be that the version we built was using an older version of the SDK. I'll research and get back to everyone.

     

    Thanks

     

    Doug Winnie

     
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  • ch.lehmann
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    13. ch.lehmann,
    May 18, 2010 2:01 AM   in reply to dwinnie@adobe
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    Hi.

     

    Any news about this issue? Just like the others I tried to install the beta 2 and it's not working.

     

    Best regards,

    Christian Lehmann

     
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  • dwinnie@adobe
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    14. dwinnie@adobe,
    May 18, 2010 5:37 AM   in reply to ch.lehmann
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    We are waiting until the final version of the AIR 2.0 SDK is released and then will rebuild with that and repost on Labs.

     

    Thanks

     

    Doug Winnie

     
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  • Moez Hanzouti
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    15. Moez Hanzouti,
    May 19, 2010 4:10 AM   in reply to Skullipso
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    Hi Skullipso,

    Can you give me the link for WFL old version, please?

    Thanks

     
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  • ac361
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    16. ac361,
    May 25, 2010 7:56 AM   in reply to Moez Hanzouti
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    Same issue here. I've installed the AIR Beta and it still give the error. I'd love to use this app for my current project to see its potential but can't even get it installed. Tried on a WinXP Pro SP2 and a Win 7 Enterprise machine. Both failed with the same error. The link to the WFL download should be taken down until final SDK is released and issue is resolved; it's not working for folks and they'll just get frustrated.

     
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  • dwinnie@adobe
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    17. dwinnie@adobe,
    May 25, 2010 8:15 AM   in reply to ac361
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    Yes. We are aware of the issue and will post and update when the final version of the AIR SDK is available, which is part of the issue we are having.

     

    Thanks!

     

    Doug Winnie

     
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  • ac361
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    18. ac361,
    May 25, 2010 8:18 AM   in reply to dwinnie@adobe
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    Thanks, Doug. Hope we're not getting on your nerves. We're impatient to try this great app from Adobe

     
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  • dwinnie@adobe
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    19. dwinnie@adobe,
    May 25, 2010 8:29 AM   in reply to ac361
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    Not at all...I'm anxious to get a working version out as well. :-)

     
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  • seanEckhardt2
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    20. seanEckhardt2,
    May 25, 2010 8:33 AM   in reply to dwinnie@adobe
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    Thanks for the update Doug, but in the mean time, is there a link to the older versions that I can re-install?  I installed the initial (pre Air 2.0) version from the badge on the site, so when I removed it to try to get the new version working, I lost the application completely.  Now I can't view the workflow files I have been building at all.  If there is a way to download the earlier versions, I have not been able to find it.  Can you point me, and anyone else in my situation, in the right direction?

     

    Sean

     
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  • mcollins323
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    21. mcollins323,
    Jul 21, 2010 3:36 PM   in reply to seanEckhardt2
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    I was able to get around this by uninstalling AIR 2.02

     

    Removing all Air info in the AppData C:\Users\Mike\AppData\Roaming

    as well as C:\Users\Mike\AppData\Local

     

    I blew away everything Air related basically

    Make sure to make a back up if you think you have some data that needs keeping.

     

    I then reinstalled AIR 2.0.2

     

    and walla my apps are back.

     

    seems like an issue old appdata.  Not sure what specifically.

     
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  • thousandmasks
    Currently Being Moderated
    22. thousandmasks,
    Oct 20, 2010 8:35 PM   in reply to bzwit
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    Please help!

     

    Got AIR 2.5 and Flash CS5 pro installed and just published to an AIR 2.5 / exe file from a .fla Flash CS5 professional. The publishing process had errors initially but after a lot of patience and research I was able to get the files published without any errors.

     

    The problem is that now when I try to open the .air and .exe I get this message for both respectively...

     

    This application requires an update to Adobe AIR that is not available for your system.
    Please view the system requirements for Adobe AIR and update your system accordingly.

     

    Of course my system meets the requirements.
    I am a noob and need as much guidance as possible to find a solution to this. Any help is greatly appreciated. See error image below.

     

    Errors1.jpg

     
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  • dwinnie@adobe
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    23. dwinnie@adobe,
    Oct 20, 2010 11:54 PM   in reply to thousandmasks
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    Hi there.

     

    Are you using a prerelease version of AIR?

     

    Doug

     

    Typed on a phone. Spelling not guaranteed. <grin

     
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