Adobe Community: 5.0.2 update failed to install

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80. Bill Hunt,

Nov 1, 2010 12:07 PM in reply to CurunduKid

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Great news!

Thanks for reporting the exact steps that T/S offered, and your success. Glad that things worked well in this case.

Good luck,

Hunt

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81. Bill Hunt,

Nov 1, 2010 12:08 PM in reply to Todd_Kopriva

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Todd,

I agree with you completely. Success and hard work should be rewarded. We need as many good T/S experiences, as we can get.

Thanks for taking up the standard,

Hunt

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82. CurunduKid,

Nov 1, 2010 12:51 PM in reply to Todd_Kopriva

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TODD, the Case Number was Case #0181850789: Not able to update 5.0.2 premiere procs5

I couldn't quite get his name, but he was the last of the several techs I contacted on this

case#. Of course the tech before him passed me on to him, as he had a different specialty,

but he deserves some credit too for knowing who to pass me too. My contact with

both was today, Nov 1.

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83. AllanC10,

Nov 2, 2010 12:41 PM in reply to ParkerPSU

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In step 6, I chose the retail DVD version, went through the install process and, once again, it went through all the motions of installing but ended with the message that it had failed to update. I'm not sure I should try the Electronic Downloads version since there must be some reason for having two different update versions.

At least for me, the question has not been answered - for the boxed retail version.

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84. mseidelch,

Nov 14, 2010 6:14 AM in reply to ParkerPSU

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I had the same issue (update 5.0.1 and 5.0.2 not working). I de-installed only Premiere CS5 (as part of th Master Collection), re-installed it and now the update works.

(MAX OS 10.6.5). Thanks for the tips in this thread.

Markus from Switzerland

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85. AllanC10,

Dec 2, 2010 2:31 PM in reply to mseidelch

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I finally noticed the uninstall option in Premiere Pro's folder, uninstalled, re-installed from my CD, and updated to 5.0.2. Thanks for the tip.

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86. CurunduKid,

Dec 2, 2010 3:02 PM in reply to AllanC10

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Hi AllanC10; You are most welcome. I think those that did not succeed

weren't

following the exact directions.

Meanwhile, though I have PP 5.0.2, the Adobe Updater tells me that

5.0.2 needs updating (to 5.0.2), but the update fails. I hope it's all

different when we get to PP 5.0.3!!

Roger

............

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5.0.2 update failed to install

Sep 3, 2010 8:25 AM

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