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5.0.2 update failed to install

Sep 3, 2010 8:25 AM

  Latest reply: CurunduKid, Dec 2, 2010 3:02 PM
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    Nov 1, 2010 12:07 PM   in reply to CurunduKid

    Great news!

     

    Thanks for reporting the exact steps that T/S offered, and your success. Glad that things worked well in this case.

     

    Good luck,

     

    Hunt

     
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    Nov 1, 2010 12:08 PM   in reply to Todd_Kopriva

    Todd,

     

    I agree with you completely. Success and hard work should be rewarded. We need as many good T/S experiences, as we can get.

     

    Thanks for taking up the standard,

     

    Hunt

     
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    Nov 1, 2010 12:51 PM   in reply to Todd_Kopriva

    TODD, the Case Number was Case #0181850789: Not able to update 5.0.2 premiere procs5

    I couldn't quite get his name, but he was the last of the several techs I contacted on this

    case#.  Of course the tech before him passed me on to him, as he had a different specialty,

    but he deserves some credit too for knowing who to pass me too.  My contact with

    both was today, Nov 1.

     
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    Nov 2, 2010 12:41 PM   in reply to ParkerPSU

    In step 6, I chose the retail DVD version, went through the install process and, once again, it went through all the motions of installing but ended with the message that it had failed to update. I'm not sure I should try the Electronic Downloads version since there must be some reason for having two different update versions.

    At least for me, the question has not been answered - for the boxed retail version.

     
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    Nov 14, 2010 6:14 AM   in reply to ParkerPSU

    I had the same issue (update 5.0.1 and 5.0.2 not working). I de-installed only Premiere CS5 (as part of th Master Collection), re-installed it and now the update works.

    (MAX OS 10.6.5). Thanks for the tips in this thread.

    Markus from Switzerland

     
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    Dec 2, 2010 2:31 PM   in reply to mseidelch

    I finally noticed the uninstall option in Premiere Pro's folder, uninstalled, re-installed from my CD, and updated to 5.0.2. Thanks for the tip.

     
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    Dec 2, 2010 3:02 PM   in reply to AllanC10

    Hi AllanC10; You are most welcome.  I think those that did not succeed

    weren't

    following the exact directions.

     

    Meanwhile, though I have PP 5.0.2, the Adobe Updater tells me that

    5.0.2 needs updating (to 5.0.2), but the update fails.  I hope it's all

    different when we get to PP 5.0.3!!

     

    Roger

     

     

    ............

     
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