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Henry Chappell
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Does Flash Update Disable Your Captivate Presentations?

Nov 9, 2010 5:35 AM

A Flash player update came out a few days ago, I believe Nov. 4. Apparently updating the Flash Player to the latest version makes it impossible to view some, but not all, of my Captivate content on the web. I am certain the Flash Player update is responsible -- I was able to fix the problem on one of my machines by rolling back the update and installing the previous version of Flash.

 

My first guess was that some of the earlier projects were originated in Captivate 4 and converted to 5, while later ones were originated in 5. To be honest, I'm not sure about that; I could be mistaken but I think some originated in 5 are affected.

 

I have also found that I can fix the old ones by (1) starting with a "new" template (2) copying slides from old presentations to new (3) saving the new file (4) republishing, etc.

 

However, this is tedious, and it seems to me that the new Flash player should not cause this problem.

1281 Views   21 Replies   Latest reply: 11Alexandra, Nov 15, 2010 1:20 AM
 
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  • 11Alexandra
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    1. 11Alexandra,
    Nov 9, 2010 6:19 AM   in reply to Henry Chappell
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    I too have just had the same problem. I installed the update to Flash 10 that came out a few days ago, and my published Cap 5 presentations won't play (locally and on our LMS). (using IE7, WinXP, SP3). The space just shows black; yet I did not get a security warning or any indication of what the problem was. I published a Captivate presentation right before the update and it played fine, but then this one I created and published after the update had this problem. In desperation I finally uninstalled Flash 10 and installed Flash 9 again (from the "archived" versions on Adobe site), and now all is good again and presentation plays.

    I'd sure like some idea what to do for the future too, though, because I'll eventually have to upgrade to Flash Player 10. Does it work better on Windows 7 maybe?

    thanks

    alex

     
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  • Henry Chappell
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    2. Henry Chappell,
    Nov 9, 2010 7:48 AM   in reply to 11Alexandra
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    I should add that rolling back to earlier Flash versions, while permitting me to see my own presentations, cannot ultimately be a solution. I have 350 students, and I cannot make all of them roll back their Flash players.

     

    Also, I have heard from Captivate support, and they are looking into this.

     
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  • Kurrykid
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    3. Kurrykid,
    Nov 9, 2010 2:24 PM   in reply to 11Alexandra
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    No, it does not work any better on Windows 7.  It appears to be the very latest update though.  If you go back to the previous version of 10.1, it should work...it did for me.  The version I now have is 10.1.82.76.  The one that is a problem is: 10.1.102.64.

     

    HTH

     

    Dave

     
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  • vishhere
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    4. vishhere,
    Nov 9, 2010 9:03 PM   in reply to Henry Chappell
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    Hello Henry,

     

    Do you have any text animations in your project? If so, can you remove them and check whether this solves the issue?

     

    Thanks,

    Vish

     
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  • crispin62
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    5. crispin62,
    Nov 10, 2010 6:39 AM   in reply to Henry Chappell
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    I have same problem - because chrome has a built in player, to start only chrome was disabling presentations - however I stupidly downloaded Flash 10.1 for FF and IE and now neither of them show the presentations.

     

    This is graveyard time for Captivate if they cannot sort it.

     

    Strangely one of my modules DOES still play (from same course). I am removing uncommon bits one by one and will let you know if I have any success.

     

    NEW INFO

     

    OK, if I remove all text entry boxes linked to result pages then the modules play... will try and narrow down to one slide now....

     

    NEW INFO

     

    If I remove only the pages that call a variable ($$variable1$$) then it works...

     
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  • 11Alexandra
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    6. 11Alexandra,
    Nov 10, 2010 7:02 AM   in reply to Kurrykid
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    Thanks, Dave.

    I also found that the build number 10.1.102.64 is the problem, not the earlier one of 10.1.82.76. Which means that in theory, I could upgrade back to the "good" 10 version build from 9.

     

    Since Henry C. (on this forum) got word that Adobe is looking into this, I have confidence that they'll figure this one out soon.

     

    alex

     
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  • 11Alexandra
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    7. 11Alexandra,
    Nov 10, 2010 7:09 AM   in reply to crispin62
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    I will be out of the office starting  11/10/2010 and will not return until

    11/16/2010.

     

    I will respond to your email when I return.

    If urgent, please contact either Lorraine Westerdale, Siu Wong, or Jon

    Larson.

    Thanks

     

    Please contact Lorraine Westerdale or Jon Larson with any KME issues.

     

    For any urgent SDE issues, please contact Siu Wong or Jon Larson.

    For any urgent KME issues, please contact Lorraine Westerdale or Jon

    Larson.

     
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  • crispin62
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    8. crispin62,
    Nov 10, 2010 7:28 AM   in reply to vishhere
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    Hi All

     

    After rooting around... it is text animations and/or roll over captions that generate the problem. Remove them and modules play fine.

     

    Nick

     
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  • donalmc
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    9. donalmc,
    Nov 10, 2010 8:03 AM   in reply to Henry Chappell
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    I'm also seeing this issue.

     

    As far as I can make out it is Text Animation that is causing the issue. Remove this and it plays fine.

     

    Thanks,

    Donal

     
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  • donalmc
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    10. donalmc,
    Nov 10, 2010 8:27 AM   in reply to donalmc
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    The problem has been officially acknowledged by Adobe in the thread linked to below. Fingers crossed that the solution lies with Flash Player and not a new release of Captivate. I don't fancy having to republish all my movies!

     

    http://forums.adobe.com/thread/749414?tstart=0

     
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  • crispin62
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    11. crispin62,
    Nov 10, 2010 8:50 AM   in reply to donalmc
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    Hi Donal - yes to text animation; but I had some pages with text animation and roll over caption, and the module would not play until the roll over caption had been removed as well. CP5.

    Cheers Nick

     
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  • 11Alexandra
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    12. 11Alexandra,
    Nov 10, 2010 1:09 PM   in reply to crispin62
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    I will be out of the office starting  11/10/2010 and will not return until

    11/16/2010.

     

    I will respond to your email when I return.

    If urgent, please contact either Lorraine Westerdale, Siu Wong, or Jon

    Larson.

    Thanks

     

    Please contact Lorraine Westerdale or Jon Larson with any KME issues.

     

    For any urgent SDE issues, please contact Siu Wong or Jon Larson.

    For any urgent KME issues, please contact Lorraine Westerdale or Jon

    Larson.

     
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  • Henry Chappell
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    13. Henry Chappell,
    Nov 10, 2010 2:03 PM   in reply to vishhere
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    Vish,

     

    Sorry for my slow response.

     

    I just republished one problem project that previously had text animation. I took out the text animation, republished without changing other things, and the problem disappeared. So, until a proper fix is out, going back and removing lots of items from lots of projects is an alternative.

     

    Henry

     
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  • 11Alexandra
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    14. 11Alexandra,
    Nov 10, 2010 7:09 PM   in reply to Henry Chappell
    Report

    I will be out of the office starting  11/10/2010 and will not return until

    11/16/2010.

     

    I will respond to your email when I return.

    If urgent, please contact either Lorraine Westerdale, Siu Wong, or Jon

    Larson.

    Thanks

     

    Please contact Lorraine Westerdale or Jon Larson with any KME issues.

     

    For any urgent SDE issues, please contact Siu Wong or Jon Larson.

    For any urgent KME issues, please contact Lorraine Westerdale or Jon

    Larson.

     
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  • vishhere
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    15. vishhere,
    Nov 11, 2010 5:33 AM   in reply to Henry Chappell
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    Hello there,

     

    We have published a Blog Post on this at http://blogs.adobe.com/captivate/2010/11/cp5-content-with-text-animati ons-not-working-with-latest-flash-player-version.html . This would give more information on this.

     

    Thanks,
    Vish

     
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  • 11Alexandra
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    16. 11Alexandra,
    Nov 11, 2010 7:03 AM   in reply to vishhere
    Report

    I will be out of the office starting  11/10/2010 and will not return until

    11/16/2010.

     

    I will respond to your email when I return.

    If urgent, please contact either Lorraine Westerdale, Siu Wong, or Jon

    Larson.

    Thanks

     

    Please contact Lorraine Westerdale or Jon Larson with any KME issues.

     

    For any urgent SDE issues, please contact Siu Wong or Jon Larson.

    For any urgent KME issues, please contact Lorraine Westerdale or Jon

    Larson.

     
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  • vishhere
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    17. vishhere,
    Nov 12, 2010 3:54 AM   in reply to 11Alexandra
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    This issue has been fixed and steps to apply the fix is outlined in the blog post http://blogs.adobe.com/captivate/2010/11/solution-for-cp5-content-not- working-with-the-latest-flash-player-version.html

     

    Please note that, after installing the fix you need to re-publish your captivate projects having text animations. Please let us know the results.

     

    Thanks,
    Vish

     
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  • Lanod
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    18. Lanod,
    Nov 12, 2010 4:48 AM   in reply to vishhere
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    Hi Vish,

     

    Thanks for the quick turnaround on this.

     

    I have applied the fix and can confirm that it works. I have tested in both Chrome and IE9.

     

    In saying all that, I am a little concerned at the prospect that this might be it and that all previous movies will have to be republished.

     

    What we really need here is a new Flash Player that doesn't require this fix to be implemented.

     

    Can you let us know, either way, if this will be the case?

     

    Thanks,

    Donal

     
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  • 11Alexandra
    Currently Being Moderated
    19. 11Alexandra,
    Nov 12, 2010 7:02 AM   in reply to Lanod
    Report

    I will be out of the office starting  11/10/2010 and will not return until

    11/16/2010.

     

    I will respond to your email when I return.

    If urgent, please contact either Lorraine Westerdale, Siu Wong, or Jon

    Larson.

    Thanks

     

    Please contact Lorraine Westerdale or Jon Larson with any KME issues.

     

    For any urgent SDE issues, please contact Siu Wong or Jon Larson.

    For any urgent KME issues, please contact Lorraine Westerdale or Jon

    Larson.

     
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  • vishhere
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    20. vishhere,
    Nov 14, 2010 8:42 PM   in reply to Lanod
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    Hello Donal,

     

    We are working with Flash Player team in investigating the issue and will keep you posted on this.

     

    Thanks,

    Vish

     
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  • 11Alexandra
    Currently Being Moderated
    21. 11Alexandra,
    Nov 15, 2010 1:20 AM   in reply to vishhere
    Report

    I will be out of the office starting  11/10/2010 and will not return until

    11/16/2010.

     

    I will respond to your email when I return.

    If urgent, please contact either Lorraine Westerdale, Siu Wong, or Jon

    Larson.

    Thanks

     

    Please contact Lorraine Westerdale or Jon Larson with any KME issues.

     

    For any urgent SDE issues, please contact Siu Wong or Jon Larson.

    For any urgent KME issues, please contact Lorraine Westerdale or Jon

    Larson.

     
    |
    Mark as:
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