Someone on the Adobe Media Encoder team is looking at it.

We haven't seen this exact error, and are looking into it.  I can share that we did run into a rare case where updater did not work the first time it ran.  It would say that it updated AME, but if you run the updater again, it would want to update AME again.  That happened to only one of our testers a few times and was random and not easy to reproduce.

The solution was to run the updater a 2nd time.  That fixed it for him every time. I don't know why on some machines it required it to be ran a 2nd time, but in no case did we experience this problem after running the updater a 2nd time.

We are trying to get a downloadable patch posted as well.  Once that's up, users can run the downloadable patch which should not have this problem.

For now, I would like to know if running the patcher a 2nd time solves the problem for you or not.  If you continue to run into this problem, we should have a downloadable patch available for you run which should hopefully solve this issue.

AME QA team

I have some questions for everyone experiencing this problem:

1. BigPET stated that when he tries to queue an export from Premiere Pro to Adobe Media Encoder, AME does not launch.  Does anyone else experience this problem?
2. In the list of Formats in the Export Settings dialog in Premiere Pro (File > Export > Media, click on Formats), is MPEG2 MXF listed?  This is a new format provided by the Premiere Pro 5.0.2 update.  The presence of this format tells us if particular files for Premiere Pro were updated.
   
3. Same question as #2, but for AME.
4. Are the applications installed at the default location?  ( C:\Program Files )  If not, where are they installed at?
5. How did you install Premiere Pro?  Did you start with the trial version before getting a serial number?  Did you download it or did you have the physical discs?  Is a part of the Production Premium or Master Collection suites, or do you only have Premiere Pro?

Thanks for your patience while we untangle this problem.

-=TimK

-=Adobe After Effects/Adobe Media Encoder QE

Thank you for your patience and feedback as well as installation info.

We are still looking into this issue, but we do have a solution for you. 

To solve this issue, you can put a shortcut of AME application in PPro folder and then PPro can find AME and launch it without errors reported in this thread.  Follow these steps:

1.       Using Explorer, go to the folder 
C:\Program Files\Adobe\Adobe Media Encoder CS5\

2.       In that folder, you should find the AME application called
“Adobe Media Encoder” or “Adobe Media Encoder.exe”

3.       Right click on that file and select “Create Shortcut”. 
A shortcut of that file will be placed in the same folder. 
The shortcut file will be called “Shortcut to Adobe Media Encoder.exe”

4.       Copy the shortcut to your PPro folder. 
Most users who have this issue have installed PPro to a different folder rather than the default installation location.  Example: copy the above shortcut you created to E:\Program Files\Adobe\Adobe Premiere Pro CS5\

5.       Rename the shortcut from “Shortcut to Adobe Media Encoder.exe” to “Adobe Media Encoder”.  If you have elected to show the file extension, it may have .lnk at the end of the file which should remain.

6.       If PPro is open, close it and re-launch it.  You should now be able to launch AME from within PPro without an update reminder or other errors. 

That should do it. 

Please do let us know if this solution does or does not work for you.

All Adobe programs really like being on C:\, though the actual folder does not seem to matter.

Good luck,

Hunt

AndyUrtu: If you have Production Premium installed to the default location, then you're running into a different issue. Please contact me directly (mapes@adobe.com) so we can troubleshoot what's going on in your case.