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joshuallen1
Currently Being Moderated

FrameMaker demo problem

Nov 18, 2010 8:46 AM

I am attempting to load a demo of FrameMaker 9 on my laptop to see if it will work for my company. The specs on this computer are more than adequate, and I am running Windows 7, 64 bit. I installed the Technical Suite 2.5 demo as I could not get the FrameMaker standalone demo to download correctly. It installs fine, or seems to. After installation I click on the FrameMaker icon, the splash screen comes up. It loads about halfway, then an error message comes up that tells me that the LangaugeDir is missing or corrupted. My harddrive has two partitions. I have attempted to install it on both partitions, with uninstalls and reboots every step of the way. I deleted off everything and downloaded it a second time, with the same results. I can get the other components, RoboHelp and Acrobat Extended to load just fine, but FrameMaker refuses. The only help I've found on this suggested checking the maker.ini file to see if LanguageDir was pointing at the right folder. It said "LanguageDir=dict" and I confirmed there is a folder called "dict" in the FrameMaker directory and it is nonempty. Not sure what else to try at this point. Does this program even work on a 64 bit machine? I guess its not much use to me at work if it won't run on my machine, no matter what the features are.

 
Replies
  • Currently Being Moderated
    Nov 18, 2010 9:15 AM   in reply to joshuallen1

    It runs fine on W7, although it was developed before 7 was released, so it's not officially supported.

     

    From from what you mentioned, it sounds as if your download may have been corrupted, given that you also had problems with the FM stand alone download.

    Or possibly, that your AV program is interfering with the install.

     

    However, if you think that's not the case:

    * Did you install, and are you running the program as an Administrator?

    * Did you run the compatibility troubleshooter?

    (Both of these are available if you right-click).

     

    You may also try updating FM -- the downloads are sometimes not the latest builds, and there was a patch released not too long ago.

     

    Art

     
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  • Currently Being Moderated
    Nov 18, 2010 9:16 AM   in reply to joshuallen1

    A solution for the LanguageDir / dictionary problem has been discussed fairly recently on the forum, if you look at the top right of the window you'll see a "Search FrameMaker Forum" entry where you can type in the term "languageDir" (without quotes) to find the specific threads.

     

    FMsearchWindow.png

     

    Please let us know whether the suggestions on the threads fix the problem for you --

     

    Sheila

     
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  • Currently Being Moderated
    Nov 18, 2010 10:10 AM   in reply to joshuallen1

    I think you'll need to be sure that the Language files are removed (manually) after uninstall and before reinstall.

     

    You might also try searching the Framers list archives:

     

     

    Just use Google and follow your search term with "site:lists.frameusers.com".

    . For example, type "LanguageDir site:lists.frameusers.com" (without quotes) into the Google search box.

     

     

     

    If your search term has spaces, put quotation marks around the search term, e.g.

     

    "master page" site:lists.frameusers.com

     

     

    Sheila

     
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  • Currently Being Moderated
    Nov 18, 2010 2:03 PM   in reply to joshuallen1

    You're not mentioning downloading the download manager (which I hate, but that's a different issue).

     

    At this point, I'd try using a different browser, and/or downloading on a different system.

     
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  • Currently Being Moderated
    Nov 18, 2010 2:10 PM   in reply to joshuallen1

    You should be getting the Akamai Download Manger installed first, which then pulls the .exe and .7z file down from what I remember. Then you run the .exe and it unpacks the .7z file and installs.

     

    Have you tried contacting Adobe Support? - installation & download support is free.

     
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