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Adobe ReaderX can not open sharing files on Server

Nov 21, 2010 7:18 PM

As my title described, I installed ReaderX successfully, can open local pdf files on my computer ,but when I access files on share server, a popup message shows "There was error opening this files. Access dnied." Surely I have rights accessing those files.

 

Anybody can help me? Thanks .

 
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  • Currently Being Moderated
    Nov 21, 2010 8:37 PM   in reply to symbol.luo

    Surely I have rights accessing those files.

     

    Why are you sure?

     
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  • Currently Being Moderated
    Nov 21, 2010 11:32 PM   in reply to symbol.luo

    Hello!

    I have the same problem!

    As I recognize this issue only happens with mapped network drives. If I use the UNC-Path directly to the same folder I am able to open the files.

    Tried this with administrator and normal user rights.


    First I thought it was a problem with hardlinks. But they work also if I use UNC-Paths.

     

    Any help?

     

    Best regards,

    Manuel Jungmann

     
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  • Currently Being Moderated
    Nov 22, 2010 2:07 AM   in reply to symbol.luo

    Hi,

     

    Can you please tell which OS or server you are using. Also is there any AntiVirus or firewall installed in your system? If so, which one?

     
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  • Currently Being Moderated
    Nov 22, 2010 2:38 AM   in reply to rdrXuser

    I do have exactly the same problem using Windows XP SP3 when opening PDF files from any network share.

    It does not matter whether I use \\server\path\file.pdf  or access it via a mapped network share like  S:\path\file.pdf

    I'm using Antivir, but disabling it makes no difference, Adobe Reader X always reports: "There was an error opening this document. Access denied."

    I do have sufficient rights, I can open the same file in any text editor, I can modify and delete it.

    Windows Firewall (built in) is active but does not block any shares (it also worked just a few minutes ago using Adobe Reader 9.X).

     

    Thanks

     
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  • Currently Being Moderated
    Nov 22, 2010 3:22 AM   in reply to symbol.luo

    Hi,

     

    Was there any other Adobe product installed prior to installing Adobe Reader X ( like Acrobat 9 )?

    If so please check one detail in Edit -> Preferences -> General menu - 'Press on Select PDF default handler and see which Adobe product is the very first option in the dropdown list.'

     
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  • Currently Being Moderated
    Nov 22, 2010 3:29 AM   in reply to rdrXuser

    Hi

     

    Yes, there was a Reader 9.X installed previously (not uninstalled explicitly before installing Reader X but looking at its old install directory, it's empty).

    The mentioned button produces a dropdown with just one entry: Adobe Reader X. Selecting it again and pressing OK and waiting for the installer to complete makes to difference. Still the same error

     
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  • Currently Being Moderated
    Nov 22, 2010 4:09 AM   in reply to tapter

    I can confirm this. I had Reader 9.4.3, which I uninstalled prior to installing Reader X. I'm running XP/SP2. There are no other Adobe products installed. I've confirmed that Reader X should be the default PDF handler (it's the only entry in the list, but I selected and applied to make sure).

     

    I can only open PDF files on local drives (internal hard drives, external drives connected via USB) but cannot open PDFs from network shares, which do open if copied to a local drive. I've tried using both the mapped-drive and UNC name - no dice either way.

     

    I added the relevant mapped-network directories to the Privileged Locations as well as the hostname of the machine which hosts the file share. Still no dice!

     
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  • Currently Being Moderated
    Nov 22, 2010 6:29 AM   in reply to vsajip

    I have exactly the same problem.

     

    Using this on XP Pro clients in a Win2k8 domain. PDF's on shares will not open. PDF's on local drives will open. I had just updated all our clients - should have tested it first...

     

    Have installed Foxit Reader until this is resolved.

     
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  • Currently Being Moderated
    Nov 22, 2010 9:08 AM   in reply to symbol.luo

    Yep, I'm running into the exact same problems.  I've added both the UNC and drive mapping to my trusted sites, however, every time I try to load a PDF from the network, i get the:

     

    "There was an error opening this document.  Access denied."

     

    If I copy the same PDF to my local machine (desktop, C:\ drive, whatever), I can open it without any problems.

     

    I've tried disabling the Enable Enhanced Security from the Security (Enhanced) preferences, however it doesn't seem to do anything. Also the Privilieged Locations - Automatically trust sites from my Win OS Security zones is checked.  I've also tried adding the full path to the PDF under the Privileged Locations, however, it all results in the same error as above.

     

    Hopefully this gets resolved in a timely manner, as I'd rather not have to downgrade back to 9.4.1.  I'm shocked that this 'bug' got missed by QA.

     
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  • Currently Being Moderated
    Nov 22, 2010 11:56 AM   in reply to nitzwalsh

    We use DFS (Distributed File System). Accessing files (ex. \\abc.com\data\myfile.pdf) it failes with the same message. I can open files locally without any problem and I open them successfully if I browse to the UNC path of the share on the specific server (\\server1\data). The problem only occurs when trying to access the files from a DFS share. I have no problem accessing any other data on the DFS shares.

     

    Need a fix ASAP!

     
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  • Currently Being Moderated
    Nov 22, 2010 12:12 PM   in reply to hts_support

    My apologies, I should have mentioned that we are using DFS shares as well.

     
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  • Currently Being Moderated
    Nov 22, 2010 12:15 PM   in reply to symbol.luo

    I have the same problem. It's apparently a result of the new Protected Mode. Disabling it via Edit--> Preferences-->

    "Enable Protected Mode at startup" is a workaround and will allow PDFs to be opened from network shares. Of course that defeats the entire purpose of Adobe's sandbox architecture in X. For now though I don't see an option.

     

    You can disable this through the registry via HKCU\Software\Adobe\Acrobat Reader\10\Priviledged\ by setting bProtectedMode to decimal 0. This can be done through group policy preferences and would be necessary for every user.

     

    What I find interesting though is that I only have this problem on XP. My Vista and 7 clients seem to open files from UNC shares without any issues. Has anyone had a problem on the newer OSes or is this just a bug with Reader X on XP?

     

    Thanks,

    James

     
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  • Currently Being Moderated
    Nov 22, 2010 12:19 PM   in reply to Endaar

    I only have XP with SP3 in the environments where I have DFS in place. It very well could be an issue with XP in this scenario.

     
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  • Currently Being Moderated
    Nov 22, 2010 12:29 PM   in reply to hts_support

    Disabling the 'Protected Mode' did resolve my issue as well. Hopefully a long term fix will be available soon.

     

    Thanks!

     
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  • Currently Being Moderated
    Nov 22, 2010 12:41 PM   in reply to Endaar

    I'm looking to disable protected mode on several workstations via a reg script as a temporary solution to this problem but it looks like the reg hack is a per user only.  Do you know if there is a way to globally change this setting so that the change is in effect for all users?

     
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  • Currently Being Moderated
    Nov 22, 2010 12:47 PM   in reply to hts_support

    If you're using Active Directory, you can push it out via Group Policy.  If your Domain Controllers are 2008, it's super easy:

     

    Group Policy Management Editor

       - Pick a Group Policy that applies to all users or create a new one

       - User Configuration -> Preferences -> Windows Settings -> Registry

     

     

          Action: Update

          Hive: HKEY_CURRENT_USER

          Key Path: Software\Adobe\Acrobat Reader\10.0\Privileged

          Value: bProtectedMode

          Value type: REG_DWORD

          Value data: 00000000

     
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  • Currently Being Moderated
    Nov 23, 2010 12:07 AM   in reply to symbol.luo

    Solved it yesterday the same way, we're using Windows 2003 TSE Sessions.

     
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  • Currently Being Moderated
    Nov 23, 2010 12:09 AM   in reply to symbol.luo

    Although this identifies the problem, it does not help - why lower your network's security by disabling one of the main protective features of the reader?

     

    I'll keep Foxit Reader installed on all the affected clients until this is properly fixed.

     

    And, yes - I use DFS on the domain as well.

     
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  • Currently Being Moderated
    Nov 23, 2010 12:18 PM   in reply to symbol.luo

    I have the same problem. I unistalled AR9 prior to the ARX in

    stall. Got error everytime I attempted to open a pdf f

    ile on a server. I uninstalled ARX and reinstalled it with Antivir

    us off. Did a computer restart. ARX still wouldn't open

    pdf files on server. Unistalled ARX and reinstalled AR9

    .4. Problem solved. We'll just use AR

    9.4 unitl, if, they ever fix ARX.

     
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  • Currently Being Moderated
    Nov 23, 2010 8:20 PM   in reply to rbkirker

    We are investigating the issue. Just to be sure about the scenario, number of you have reported this to be a problem with DFS. Is there anyone who is facing the problem but is not using DFS?

     

    thanks,

    abhigyan@adobe.

     
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  • Currently Being Moderated
    Nov 23, 2010 11:21 PM   in reply to AbhigyanModi

    @Abhigyan: I'm facing the problem and I'm not using DFS: My server is a NAS box running Linux.

     
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  • Currently Being Moderated
    Nov 23, 2010 11:43 PM   in reply to vsajip

    thanks. Can you please also confirm if the problem goes away if you turn off protected mode from the Reader X preference panel as pointed by Endaar above.

     
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  • Currently Being Moderated
    Nov 24, 2010 12:24 AM   in reply to AbhigyanModi

    Yes, I can confirm this. With Protected Mode turned off, I can open files on network shares as expected.

     
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  • Currently Being Moderated
    Nov 24, 2010 6:35 AM   in reply to symbol.luo

    In my case it does appear this issue is limited to DFS shares. I've tried opening the same file via DFS and then directly via the share on the server. The error occurs when using the DFS link but not the direct link.

     

    If it helps, my DFS servers are Win 2008 R2, and they are pointing to file servers running Win 2003 R2.

     

    James

     
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  • Currently Being Moderated
    Nov 24, 2010 8:12 AM   in reply to vsajip

    thanks for the information, we're working on it.

     

    -abhigyan@adobe.

     
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  • Currently Being Moderated
    Nov 24, 2010 8:12 AM   in reply to Endaar

    thanks, we are able to replicate the problem on DFS.

     

    -abhigyan@adobe

     
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  • Currently Being Moderated
    Nov 24, 2010 9:35 AM   in reply to AbhigyanModi

    Our Server uses Snow Leopard.

     

     

     

     

     

    thanks, we are able to replicate the problem on DFS.

     

    -abhigyan@adobe

    >

     
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  • Currently Being Moderated
    Nov 28, 2010 12:48 PM   in reply to AbhigyanModi

    I have the same problem and am NOT using DFS. I am using

    Win Server 2008 x64 in Terminal Services mode. I get the problem when opening a PD

    F from a UNC path but not locally. Disabling Reade

    r protected mode cures the problem.

     
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  • Currently Being Moderated
    Nov 28, 2010 7:48 PM   in reply to AbhigyanModi

    I have this problem, and am not using DFS.

     

    Since upgrading to Reader X from Reader 9.x on my Windows 7 64-bit PC, no PDF file can be opened, including those being opened from local disk.

     

    Disabling Protected Mode "fixes" this, enabling PDFs to be opened.

     

    I have tried doing an uninstall / reinstall of Reader X, but the problem persists.

     

    Richard

     

     
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  • Currently Being Moderated
    Nov 28, 2010 8:20 PM   in reply to R_J_R

    The problem you are facing seems to be different from the rest of the folks in this thread. I'd suggest starting a new thread including information on the virus scanner, and other protection software that you might have on your machine.

     
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  • Currently Being Moderated
    Nov 28, 2010 10:26 PM   in reply to axisfirst

    Do you use any Remote Desktop Gateway to access terminal services? To know if you are using one, try the following:

     

    1. Start -> Run, type mstsc and press ENTER

    2. Click Options, click the Advanced tab, and then, under Connect from anywhere, click Settings.

     

    You could provide the snap of this dialogs.

     
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  • Currently Being Moderated
    Nov 29, 2010 1:14 PM   in reply to ManishPali

    We use a Snow Leopard Server. The network includes Windows and Mac

    computers. ReaderX was installed on one of the Mac Snow Leopard computers

    and a Windows 7 computer. The results were the same. I reverted to reader

    9.x on both computers and all is fine. Hope this helps.

    Regards,

    Randy Kirker

     

     

     

    Do you use any Remote Desktop Gateway to access terminal services? To know if

    you are using try following:

     

    1. Start -> Run, type mstsc and click ENTER

    2. Click Options, click the Advanced tab, and then, under Connect from

    anywhere, click Settings.

     

    You could provide the snap of this dialogs

    >

     
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  • Currently Being Moderated
    Nov 29, 2010 4:03 PM   in reply to ManishPali

    Sorry but I misspoke. The Mac versions works just fine when accessing files

    from any source. The Windows 7 version can only open local files. It can not

    open ANY files from ANY external source (Mac or PC). But, asw I said before

    version 9.x works fawlwssly when opening .pdf files from ANY source.

    Regards,

    Randy Kirker

     

     

     

     

    We use a Snow Leopard Server. The network includes Windows and Mac

    computers. ReaderX was installed on one of the Mac Snow Leopard computers

    and a Windows 7 computer. The results were the same. I reverted to reader

    9.x on both computers and all is fine. Hope this helps.

    Regards,

    Randy Kirker

     

     

     

    Do you use any Remote Desktop Gateway to access terminal services? To know if

    you are using try following:

     

    1. Start -> Run, type mstsc and click ENTER

    2. Click Options, click the Advanced tab, and then, under Connect from

    anywhere, click Settings.

     

    You could provide the snap of this dialogs

    >

     
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  • Currently Being Moderated
    Nov 29, 2010 7:45 PM   in reply to rbkirker

    Does it maen that you have a Snow Leopar server which has some shared folders and you can acess pdfs from this folder in Mac Reader X but not in Win Reader X? Can you access pdfs shared from a windows serever/system in Win Reader X? Please confirm.

     

    Note: To make sure if Reader X could access Windows share or not, on your win machine access following path \\localhost\c$ which is essentially your C: drive and try to open any pdf.

     
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  • Currently Being Moderated
    Nov 30, 2010 1:50 AM   in reply to symbol.luo

    Axisfirst,

     

    Your issue seems to be different than being discussed in this thread. Can you please start a new thread with details of your environment setup like

    Platform,

    Antivirus/Firewall installed on your system,

    File system of the machine where pdfs are shared

    Any folder redirection.

     

    If possible, please provide a screenshot of the error you get.

     

    Thanks,

    Arun

     
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  • Currently Being Moderated
    Nov 30, 2010 10:04 AM   in reply to ManishPali

    Sorry but I misspoke. The Mac version of Reader X works just fine when

    accessing files from any source. The Windows 7 version can only open local

    files. It can not open ANY files from ANY external source (Mac or PC). But,

    as I said before version 9.x works flawlessly when opening .pdf files from

    ANY source.

    Regards,

    Randy Kirker

     

     

     

     

     

     

     

    Does it maen that you have a Snow Leopar server which has some shared folders

    and you can acess pdfs from this folder in Mac Reader X but not in Win Reader

    X? Can you access pdfs shared from a windows serever/system in Win Reader X?

    Please confirm.

     

    Note: To make sure if Reader X could access Windows share or not, on your win

    machine access following path  which is essentially your C: drive and try to

    open any pdf.

    >

     
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