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Daniel Lambeth
Currently Being Moderated

How to Uninstall So I can Reinstall

Nov 8, 2010 1:57 PM

Hello, I have had to uninstall Adobe Air A few times because this software Market Samurai seems to get damaged from time to time.

It has always worked in the past to go to control panel and click on uninstall a program, then click Market Samurai and uninstall, then click on Adobe Air And click uninstall and then redownload the whole thing.

 

This time I was able to uninstall Market Samurai but when I tried to uninstall Adobe Air, it does nothing.

The little blue spinning circle that usually comes up when the computer is working, appears for about half a second and then, nothing.

I have left the computer running for days and it won't uninstall the Adobe Air.

 

If I try to click on Adobe Air again and then click on uninstall, I get a message that says "please wait until the current program is finished uninstalling or being changed" but it never finishes. After I turn the computer off and go thriugh the same steps, the same thing happens again.

I have even tried to do a system restore but my competer will not go back far enough with the options it gives me.

 

Does someone know of another way to uninstall the program? Or something I can install to clean it up?

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Nov 22, 2010 3:38 PM   in reply to Daniel Lambeth

    Hi Daniel,

    I'm sorry you're having problems uninstalling AIR.  Here's a couple of things to try.

     

    1. Update to the latest version of AIR.  If Market Samurai still does not load, try uninstalling AIR.

    2. If that fails, grab your installer log and post it here so we can take a look.

    3. If you really want to try and uninstall immediately, we've recommended Microsoft's Installer Cleanup Utility in the past.  It's no longer supported by MS, but it still helps others from time to time.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Nov 23, 2010 2:40 PM   in reply to Daniel Lambeth

    Hi Dan,

    Glad to hear the cleanup utility worked for you!  I've heard Market Samurai mention that AIR runtimes have caused problems in the past so I'll contact them and see if we can figure out the problem.

     

    As for manual updates, I suspect they were suggesting that you disable AIR's automatic update functionality.  This is available in our Settings Manager utility, though we highly recommend you leave auto updates enabled to make sure you get the latest security fixes.

     

    Chris

     
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