OK, so I downloaded Mr. Grainge's file (thank you, sir) and followed his instructions. This solved my problem.

However, I must note that I had already downloaded and installed both the 8.0.1 and 8.0.2 updates for Robohelp 8.

Curious, I did a file comparison between the whcsh_home.htm file I had in my Robohelp folders and Mr. Grainge's file.

They are NOT the same. Shouldn't the 8.0.1 update have solved my problem?

Thanks to Peter Grainge for his help.

I am a newbie to this forum.

I have the same problem described in this thread and I would like to get the fix for function SwitchURL() in template_csh\whcsh_home.htm. This post says "4 lines (code attached) are to be removed from function SwitchURL() "; but I don't see where the code is attached.

Can you help me?

Thanks Peter.

I replaced whcsh_home.htm with your version and then I re-generated/re-published my help files. IE7 works fine. IE8, not so much. With IE8, I am able to open help twice, but not three times.

This is all pretty strange. I have version 8.0.2.208, so I would have expected that my template_csh would have had a version of whcsh_home.htm that was at least as current at yours. The modified date on your file is 3/1/2009 12.32 PM. All of the other files in my template_csh have a modified date of 12/14/2008 3:42 PM. Does that seem strange to you?

Also, do you know if Adobe has a fix for the problem with IE8?

Tony

We are having this problem using IE8 even after updating my whcsh_home file with the one you suggested. It is preventing us from moving foward with releasing a new version of software at the moment.

Here is what we have found:

Setting the debugger on the page with the error shows this is the line with the error:
curWnd = window.open("about:blank",sNewName,strOpt);

We are falling into the following code:
if(gbIE5)
{
     var curWnd = null;
     curWnd = window.open("about:blank",sNewName,strOpt);
     goNewWnd=window.open(sURL,sNewName);
}
else
{
     gsURL = sURL; // IE4 had hard time to handle bookmark.
     goNewWnd=window.open("about:blank",sNewName,strOpt);
}
setTimeout("postWindowOpen();",100);

(I know this might be asking a lot but...) Do you have the code from this post? I did not see an attachment and I could not find it on Peter's site.

Thanks!

Amanda

This worked for us (your file and Derek's update)- Thank you for the quick response!

Amanda

I'm also trying to get WebHelp generated by RH 8 to work properly with IE 8 (FF works fine.). The default 8.02 installation  causes the blank window issue stated by the original poster. Using the version on Peter's website causes a different set of issues (including a blank popup window and an Access Denied error). After  applying Derek's changes to my project, I was able to call it twice  using map IDs. However, all subsequent calls to it are ignored. All suggestions are welcome.

Thanks,

Joe