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Hi,

I am having exactly the same issue here with CS5 Photoshop and mandatory profiles. Couldn't get the product to start without errors so I renamed the scriptingsupport.8li file and that solved the startup problems. However the reduction in functionality is unacceptable.

Removed the mandatory profile from a single domain user and tested Photoshop and everything is wonderful. SO what's the solution Adobe? Are you going to fix this or do I have to take all my users off mandatory profiles. I don't think either are going to happen certainly not the latter.

What gauls me the most is the amount of money that we paid for the site license for a product that doesn't work in a not unusual scenario and isn't going to be fixed.

Regards

One unhappy bunny.

I just corrected the problem last night based on some obscure posting.   I tried updating Video Drivers, alter BIOS settings, turned off AV, you name it.  It came down to a conflict with my account on my XP machine.  I created a new account with admin rights, and volia, it worked perfectly, including my plug-ins (Nik and OnONE), I could not afford the 'disable' workaround as it killed my access to these apps.   Try it out.  If it does not work, you can always delete the account.

The solution is to simply rename ScriptingSupport.8li located in (C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-ins\Extensions).

• All you need to do just rename ScriptingSupport.8li by adding tilda ~ infront of the filename, so it looks like this:   ~ScriptingSupport.8li

Hi,

We were getting similar errors after installing Adobe Creative Suite CS5.5 Design Premium on Windows XP Professional SP3 and attempting to run the software as a standard user in the 'Domain Guests' group:

Adobe Dreamweaver CS5.5
     Application starts but immediately closes shortly afterwards

Adobe Flash Professional CS5.5
     Application crashes on startup and displays the following errors:
          'Adobe Flash CS5.5 has encountered a problem and needs to close. We are sorry for the inconvenience.'
     Error signature:
          AppName: flash.exe AppVer: 11.5.1.349 ModName: flbridge.dll
          ModVer: 9.0.0.0 Offset: 000162d0

Adobe Illustrator CS5.1
     Application displays the following error on startup:
          Adobe Illustrator
          -----------------
          Error loading plugins.
          AISaveForWeb.aip
          DxfDwg.aip
          PNGFileFormat.aip
          [ ] Don't Show Again

Adobe InDesign CS5.5
     Application crashes on startup and displays the following errors:
          'InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience.'
     Error signature:
          AppName: indesign.exe AppVer: 7.5.2.318 ModName: support for javascript.rpln
          ModVer: 7.5.0.142 Offset: 000361a8

Adobe Photoshop CS5.1
     Application crashes on startup and displays the following errors:
          'Adobe Photoshop CS5.1 has encountered a problem and needs to close. We are sorry for the inconvenience.'
     Error signature:
          AppName: photoshop.exe AppVer: 12.1.0.0 ModName: scriptingsupport.8li
          ModVer: 10.0.0.0 Offset: 000d1a2e

In each of these cases, I found eventually that the problem was because the user account that I was testing with was a member of the 'Domain Guests' group on the domain. (Other posts online seem to indicate that the same problem may occur if accounts are set up to use mandatory profiles, a Windows domain feature). In every case removing the user from the Domain Guests group and then logging on again resolved the problem.

I have yet to find a workaround for this issue other than removing the user from the Domain Guests group which does not involve removing some of the functionality from this software. Indeed if you run the software as a member of the local 'Guests' group, you get an error stating that this is not supported.

However if Adobe would like to troubleshoot the problem, it may well be caused by a call to RSACryptoServiceProvider and/or CryptAcquireContext returning NTE_TEMPORARY_PROFILE, as described in the following MSDN blog post:
http://blogs.msdn.com/b/alejacma/archive/2007/10/23/rsacryptoservicepr ovider-fails-when-used-with-mandatory-profiles.aspx

It seems as if these API calls were not designed to be called in the context of a mandatory and/or temporary profile (such as that created for a Domain Guest user account), and so if Adobe need to use these calls in their programs, they need to handle the NTE_TEMPORARY_PROFILE error and work around it if possible. (Searching for 'NET_TEMPORARY_PROFILE' in Google brings up a few possibilities).

If you are trying to use the software in the mean time try removing your user account from the 'Domain Guests' group and see if this helps.

Make sure your drivers are updated, check your event logs for errors and especially for evidence of any failing hardware. 

If you suspect a software issue, restore your system back to a time when it was working well using the various Windows System Restore or Backup Restoral facilities.

-Noel

Check to make sure the root folders of your scratch drive(s) have read-write ability, and ESPECIALLY that the TEMP folder is fully accessible by your standard user account.

-Noel