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vlspellman
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Importing Localized Text?

Dec 2, 2010 2:02 PM

I am attempting to localize text in a project. I export the project captions through the export menu, change the text in the .doc file, and then try to import the .doc file through the Import menu. I get a processing bar that says the import is happening, but when it reaches 100% I get no confirmation and the text is not imported. I thought I was following the directions in the help section perfectly, but it is not working properly.

 

I am using Captivate5 on a Windows 7 machine.

560 Views   8 Replies   Latest reply: 15MayChild, Feb 20, 2012 11:58 AM
 
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  • nsukumar
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    1. nsukumar,
    Dec 2, 2010 9:09 PM   in reply to vlspellman
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    Hi there,

     

    Is it possible for you to share the Exported word document with us so that we can investigate the issue on our end. Please send the file to nsukumar@adobe.com

     

    Thanks,

    nsukumar.

     
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  • vlspellman
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    2. vlspellman,
    Dec 3, 2010 6:08 AM   in reply to nsukumar
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    The exported document contains proprietary information and therefore cannot be shared. What are possible issues that could be occuring with the Word document so that I can investigate myself?

     
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  • Lilybiri
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    3. Lilybiri,
    Dec 3, 2010 8:23 AM   in reply to vlspellman
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    Hello,

     

    Is the Word application closed when you import the document? I'm using Word 2010 (64-bit) and learnt by trial and error that you better close the MS application before trying to import into CP.

     

    Lilybiri

     
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  • vlspellman
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    4. vlspellman,
    Dec 3, 2010 8:26 AM   in reply to Lilybiri
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    I thought that might be the problem, but closing Word first did not help. Thanks for the suggestion.

     
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  • Lilybiri
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    5. Lilybiri,
    Dec 3, 2010 8:32 AM   in reply to vlspellman
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    And did you try to save to 'doc' instead of 'docx" format?

     

    Lilybiri

     
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  • vlspellman
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    6. vlspellman,
    Dec 3, 2010 8:34 AM   in reply to Lilybiri
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    Yes, I thought that might be the problem as well, but it automatically downloaded and saved as a .doc

     
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  • nsukumar
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    7. nsukumar,
    Dec 6, 2010 9:31 PM   in reply to vlspellman
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    Hi,

     

     

    When a caption contains something in the left column (Original Text Caption Data), but not in the right column (Updated Text Caption Data) or nothing in the left and right column, Captivate 5 just quits out of the Import process

     

    You can get around this by typing some dummy characters in the empty field (Updated Text Caption Data) and import; and after importing you can delete the dummy characters from the captions .

     

    Thanks,

    nsukumar.

     

     
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  • 15MayChild
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    8. 15MayChild,
    Feb 20, 2012 11:58 AM   in reply to nsukumar
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    Ok.  Nsukumar is right and let me tell you this is a serious bug.  I had to place infomation into every blank on the left and right just to get this thing to update.  There were some items that I purposely left blank.

     

    Wow what a hassle.

     

    Thanks. nsukumar.

     

    MC

     
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