Change Lightroom Serial Number?

[pandabeara87]

I have an issue I'm trying to resolve.

An idiot friend of mine helped me get a good deal on Lightroom and I found out a few months later I was sold pirated software [I tried to add a plug-in and it alerted me then that my serial was a common fake]. I can't update because obviously Adobe has blocked the pirated serial, which is fine.

I bought a brand new version of lightroom on Amazon, got it in the mail today but I can't figure out how to change it. Is there a way to change the serial or uninstall/reinstall with the good software?

I'm a Mac user and I was told to simply drag the program to the trash, delete and reinstall, that's not working. I'm still stuck on the fake serial.

Anyone?

[Ian Lyons · Accepted solution]

Try removing all of the Lightroom entries in your User Preferences folder. Also, remove the Lightroom X registration  the Users/~/Library/Application Support/Adobe/ LIghtroom folder.

Note you may have to make all files visible in the UI as some will be hidden.

[nemoprofeta]

I have a similar problem with Lightroom 4. I purchased a serial number and had to ask for the refund, because I thought I made a mistake.

Now I have bought it again, since it was alright. However at the time of the first purchase I used the serial key they sent to me.

I can't find the paths you describe, are they for Mac users? I am on PC, what shoud I do?

[gvb279]

The serial number for a PC (Win 7) is in: Windows/Program Data/Adobe/Lightroom. The Preferences etc are in  (Your user name)/Appdata(this is hidden by default)/Roaming/Adobe/Lightroom.

If the Appdata folder is hidden go to Folder Options in Control Panel. In the view tab, check Show hidden files, folders and drives.

[ambienttroutmask]

Delete the preferences file and then

    * Users//Library/Preferences ; search for files and folders with Lightroom in the name.     * Library/Application Support/Adobe; search for files and folders with Lightroom in the name.Delete all these. Hopefully you can then do a clean reinstall of the legitimate copy.

I see Ian beat me too it!

[pandabeara87]

That did the trick, especially getting the registration file. Thank you guys so much, I got my error fixed and I even got to update.

[spoonofmilk]

I had the same kind of issue... taken stock of my proper legit version of Lightroom 4 today and went through the above - I deleted all files I could find referencing Lightroom 4 (there were two in Preferences and the Application Support folder). I searched hidden files for anything with lightroom in the filename and couldn't find anything. I deleted the application and installed the new one, but it still won't prompt me for the serial number.

Any ideas, guys? Is there somewhere in particular I need to look for the registration information?

[JuanBretti]

Try looking at this site:

http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html#main_File_locations_...

You need to delete the file at:

/Users/[user name]/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 Registration

[Geoff the kiwi]

This is over one year old, why did you post???

JuanBretti wrote:

Try looking at this site:

http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroo m-41.html#main_File_locations...

You need to delete the file at:

/Users/[user name]/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 Registration